Cozy Nails and Spa was a wonderful experience today! Most nail technicians take their time during…read morethe manicure to trim cuticles and such which many places don't anymore. The 2 minute back rub is the best!

It was a wonderful experience and the vibe in the shop was very calm…read moreI will definitely be back very soon

I got a pedi, mani, and an eyebrow wax - staff was kind, attentive, and did a wonderful job. For 3…read moreservices I expected to pay more than I did so I was pleasantly surprised. I will definitely return!

Outstanding. The service is fabulous. The cleanest nail salon in Westfield, MA. Staff is always…read morepolite and Mrs. Fanny the owner is fantastic. Best manicure and pedi. Her full massages are Incredible.

First time here and Heather did a great job on my nails and gave me a nice relaxing pedicure. I…read morehave been looking for a new nail tech for a while, and I finally found her. Also everyone who works here is very friendly.

This business was rude and disrespectful to me. I came in with a broken nail and they were not…read moreclean nor kind. They suck I would NEVER go here again

A great manicure at a reasonable price. I was looking for something last minute and was welcomed in…read moreon a Saturday morning. The space is small but adequate. What really shines here is the friendliness and coziness. This is not your standard large shop with multiple technicians churning people through quickly. For this reason I recommend calling ahead or making an appointment. My only wish is that the polish wasn't as close to my cuticles but otherwise the service was great.

The woman doing my nails was kind and personable. Lack of attitude, makes a biiig difference…read moreexperience wise. She only took 40 minutes or so to do an acrylic fill and they came out great. She fixed the shape of them also, the last place made them a little wonky. $18 for the fill and an extra nail put on (one fell off).

Best nails in town! Kim takes appointments only, call ahead! Excellent pedis, manis, gel, and…read moreacrylic nails. Very clean! You'll never have to look for a new nail salon again!

I have been visiting Sophy's for 10+ years. All of the girls are skilled and learn new techniques &…read morespecialties. I always feel rejuvenated upon leaving. Everybody is super kind & welcoming. My nails always look fresh. Even though I'm super hard on my hands, my nails always hold up over two weeks.. sometimes into three+ This is the only place I come regularly.

Great salon, spotlessly clean. I have been going there for years. Full staffed and easy to get an…read moreappointment.

DO NOT COME HERE. This was one of the worst pedicures I have ever gotten before I was rushed first…read morething when I walked up to the building. I went woth my mom and my dad, me and my mom where getting the same thing and have the same opinion on everything we got done. Other than the fact she got her brows waxed and even then still missed some of the main parts of hair she wanted waxed. I walked in to choose my color and got rushes to choose a color I didn't want. The spa treatment wasn't awful but could have been more gentle. He was very aggressive with the nail file on my toes and fingers. The actual pedicure is awful and streaky. I absolutely hate it. I decided I wanted my nails done too and didn't get to really choose that color either I was rushed into picking one out that I didn't like. The experience was absolutely horrible I could barely understand anything the male said to me behind the mask and the fact he knew very little English. While doing my nails he cut my finger quite badly to the point it bleed the rest of the time and he didn't do a good job on them. I do not recommend ever coming here I could do a better job at 15.

I've been many times and always enjoy. I have used various…read moreservices. My go to spot.

I met Heather last week when I was in for a pedicure with family. She fixed two broken dip nails…read moregratis (though I left a small tip). I scheduled a fresh dip manicure with her for this morning. WOW! I took pictures with me of a thin tip French and she replicated it beautifully! Price was more than reasonable and I was in and out in an hour. I HIGHLY recommend!!

Do not go here! They falsely advertise their pricing and are very rude when you try to pay for what…read moreyou requested. I went in and asked for their advertised "special" regular mani pedi with gel polish. It is listed as $45 + $15 to add gel. When I went up to pay expecting to pay $60, they tried to charge me $80. A lady came up and argued with me about the pricing and kept telling me what it would've been separately for each item. Then she tried to tell me what was advertised was "old" and they don't do that. I asked for this special to both the man at the front desk and my nail tech. Neither of them informed me they no longer offer it. They do not use sealed tools for pedicures. The tools used for mine had clearly been used on other people - pulled out of a bucket (not sanitizer) and the logo on the file almost completely faded. The environment was not spa like at all. Football on tv, flourescent lighting, not well decorated and just overall not calming. Take your money elsewhere. There's plenty of nail places that properly list their prices and are honest and safe.

Sarah is amazing!!! Prices are phenomenal!!!! She is extremely personable and does an awesome job!!…read moreHer salon is cozy and feels like home!! I look forward to seeing her every two weeks! Make your appointment today! Her hours also make her extremely easy to work with...not your typical 9-5 .... she will work with your schedule which makes her even more special!!!

First time coming to puffers, for a waxing service done by Rebecca. I've been waxing for two years…read morepervious to this, never have I experienced a wax like this. Maybe she needs to go back to wax training especially if she going to work in a supposedly high quality salon. I was in so much pain, she did a patchy job. When she was ripping off the wax she would almost play with it before she ripped it off. My skin was being torn off. On top of everything she wasn't pleasant to be around, her tone was rude almost like it was my fault for the pain I was in. To me it looked like she couldn't care less how she was doing her job. I payed for a professional service. This was the most horrible service I've ever had.

I visited Puffer's today for a hydra facia with Rebecca. This was my first facial in over 10 years,…read moreand my skin was absolutely in need! I decided to treat myself for the New Year, as I recently received a couple of gift cards to use towards it. The entire experience was amazing, from beginning to end. Rebecca was extremely helpful, talented, and friendly throughout the entire process. There was even an arm/hand and leg/foot massage at the end! I tru felt pampered! Also, my face feels amazing! There was no discomfort whatsoever during the facial, and my skin definitely looks much more refreshed and health! I highly recommend this amazing service at this incredible Day Spa!