I was able to get an appointment quickly and they took my insurance!!!…read more I felt they were very professional and pleased with the services

There was a bit of a wait to get an appointment (which honestly felt like a good sign), but I ended…read moreup getting in much sooner thanks to a last-minute cancellation. From the moment I walked in, the office felt clean, organized, and really welcoming. The staff was incredibly friendly and made the whole experience easy - especially when it came to picking out frames (which I'm notoriously indecisive about). They were patient, helpful, and gave honest input without any pressure. I went in for a full eye exam for both glasses and contacts since it had been a while, and everything felt thorough but efficient. Nothing felt rushed, and they took the time to make sure everything was just right. They have a great selection of frames, and my glasses were ready in about two weeks. The entire process felt seamless from start to finish. I had such a good experience that my husband is already booked for his appointment!

Just had my annual eye exam, if you want a thorough eye exam Dr Ong is the best. Very detailed and…read morefriendly. Additionally his staff is excellent, go into detail on your insurance coverage and eyeglass lense options. 100 percent satisfaction with every aspect of the practice

I just had to post another Yelp Review on Vision Optix Optometry in Brentwood, CA. This review is…read morespecifically for Jamie, the office manager. I ordered some beautiful Ray-Ban frames with progressive lenses there. The progressive lenses required an adjustment for long distance and the frame was defective. Jamie provided me with great one on one service and handled the matter personally. Everything was resolved, handled and communicated professionally. Customer satisfaction at it's finest! You can be sure that Vision Optix backs their products and services. Recommend.

We've had such a great experience with this office. My son's eye doctor Dr. Seketa he is incredibly…read moredetailed, thorough, and knowledgeable--it gives me so much confidence knowing his care is in such good hands. He always takes the time to explain everything clearly and makes sure all of our questions are answered. The staff is just as wonderful--friendly, professional, and always welcoming. They make every visit smooth and comfortable for both of us. We truly appreciate the level of care and attention we receive here. Highly recommend!

This review is after multiple visits and this office has been consistent. Doctors are great, Pooja…read moreis awesome and we can't forget the rest of the staff who keeps things moving. They are usually running on time which means no absurd waits or rescheduling. Doctor examination doesn't feel rush but yet still respectfully moves along. Frame selection is decent. They do book up but there is always luck by joining their wait list.

My daughter and I came here for our annual vision check. I had a fantastic experience here! The…read morestaff is incredibly professional, and the eye exam was one of the most thorough I've ever had. They used great technology and took the time to explain everything about my eye health. We also ended up getting our glasses here- to take advantage of our insurance perks, we didn't feel rushed at all even though they were about to close for lunch. Highly recommend for anyone in East County looking for a reliable eye doctor! Can't wait to get our glasses!

This is their secondary location from Brentwood. Located just past City Sports and before Walmart…read more They have a great variety of brand selections such as Gucci, Oakley, Lacoste, Nike, etc. I referred my wife and she had an amazing experience. From booking an appointment on the phone and verifying your insurance coverage, it was a smooth process. All of the staff are very nice and helpful.

Dr. Elisha Garg is supremely competent, exceptionally responsive, and highly trained at one of the…read moreworld's leading eye-care institutions. After visiting several ophthalmology practices in the Bay Area, I finally feel I have found my doctor. I knew I was in good hands from the moment she walked into the room. She asked exactly the right questions, carefully assessed my situation, and explained everything clearly. Just as important, she understood my concerns and put my fears to rest--which meant a great deal to me. I recommend Dr. Garg without reservation.

This is not the first time this has happened. I've gone to this office at least two or three times…read moreduring their posted business hours (8:00 AM-5:00 PM), and they were closed. I've shown up at 4:20 PM and no one was there. I've also gone at 8:05 AM and they still weren't open. On top of that, they don't return phone calls. It's very frustrating and inconvenient when a medical office is not consistent with their stated hours and doesn't communicate with patients. If you post business hours, they should be accurate and reliable.

Being new to Brentwood, we have been eager to find a trustful optometrist for our family in the…read morearea. For year 1, we tried Site-for-Sore Eyes on Balfour, were not impressed. When we switched to Dr. Bronge, what a fresh air! Dr. Bronge is very personable, and professional. He explains very well with 'human-understandable' terms and listens. I first got some updated prescription for driving; then I got eye allergy treatment in year 2 with great satisfaction. I referred my German husband to Dr. Bronge. He is totally happy with the Doc with his stringent standards. Next, i'll refer my daughter to go as well. Thank you, Dr. Bronge. BTW, office clerks are very friendly and efficient too.

I scheduled an 8:30 AM appointment for my 7-year-old son through Brentwood Eyecare's own online…read morescheduling system on Saturday. The system offered 8:30 or 9:00. I specifically chose 8:30 because he is in school, which starts at 8:20, and I wanted him to miss as little class as possible. At 8:20 AM -- only 10 minutes before our appointment -- I received a text from an unidentified number saying, "good morning we received your appointment please come @ 9am." They didn't even identify themselves, so I had to ask who was texting me before they told me it was Brentwood Eyecare. At 8:21 I explicitly responded, "Our appt is at 8:30. It's for a child in school. We are already on our way. We will be there at 8:30." They replied that they had no doctor until 9:00. When I questioned why their system offered an 8:30 appointment, they responded, "not sure why our system let you make an appointment im so sorry." I told them that since their system scheduled an 8:30 patient, I felt contacting the doctor rather than changing a patient's appointment 10 minutes beforehand would be the appropriate solution. We arrived around 8:25. I was already uncomfortable with how this was being handled, so I sat in the parking lot calling other optometry offices hoping someone could see my son that morning. No one could. Around 8:35, we went inside to wait and look at frames. At 8:36 -- 15 minutes AFTER I explicitly told them we were coming -- they texted, "Would you like us to change this appointment to 9:00 or reschedule. We need to give the doctor notice." I called because I genuinely did not understand what additional "notice" they needed when I had already said in writing that we were coming. The employee was immediately argumentative and insisted I had not told them whether we were coming, despite the text stating exactly that. As I entered the office, I ended the call and addressed the situation in person. My son and I then went to look at frames while we waited. The employee I had spoken with began making comments about the situation to her coworker from across the office, saying she would now text the doctor since I was there while continuing to complain that I had not given notice. I told her that if she had something to say while I was standing right there, she could speak directly to me, and again pointed out that I had given notice in writing. Both employees then began talking over me. I raised my voice trying to get a word in and was told I was being "hostile" and that "it's Monday morning." Being Monday morning does not excuse poor customer service. Their own system offered and confirmed an appointment when apparently no doctor was available. Their employee had already acknowledged IN WRITING that she didn't know why their system allowed it. Eventually, I was told they would not see my son and could reschedule him. I made it clear I would not be returning after the way the situation had been handled. What happened as we left is what I find completely unacceptable. The employee stood up and sarcastically said DIRECTLY TO MY 7-YEAR-OLD, "I'm soooo sorry, child's name, we can't help you today because of your mom's behavior." Whatever disagreement you have with a parent stays between the adults. You do not involve a 7-year-old or blame his mother TO HIM for why he isn't receiving care. He was there because he was having difficulty seeing and his glasses were broken. He had done absolutely nothing wrong. For transparency, after she directed that comment at my child, I became extremely angry, used profanity, and slammed the door when I left. I could have handled my exit better and I take responsibility for that. However, that occurred at the END of the interaction, after their scheduling error, arguing, discussing me across the office, repeatedly claiming I hadn't given notice despite written proof, and finally involving my child. Afterward, I read other reviews and unfortunately my experience with the front desk does not appear isolated. Multiple reviews describe similar issues with receptionist attitude, rude/dismissive interactions, and poor customer service. This appears to be a recurring issue rather than simply someone having a bad Monday morning. Thankfully, Oakley Optometry on Laurel was able to get my son in that morning. The difference was night and day. Everyone there was professional, accommodating, kind, and incredibly sweet to him. It's farther from us, but 100% worth the drive. I absolutely would not recommend Brentwood Eyecare. A scheduling mistake can happen. How you treat people while resolving it -- and especially how you treat a 7-year-old child -- is a choice.

My husband had been looking for a particular style and frame for his selection of glasses for over…read moreabout a month . So we decided to try out Site for Sore eyes . We then had the pleasure of Meeting Tony ! He was very polite , delightful and had a great sense of humor .The store was very clean and quiet which allowed Tony to give us his undivided attention that was nice . Well after 15 minutes there My Husband FINALLY found what he was looking for not only did he get one pair he found 2 pair ,a little pricey but my husband looked Goood And he was happy that's all that counts in my book . Thank you Tony !!

I have to say Tony is one of the kindest people at Site For Sore Eyes! I came in there because I…read morewasn't able to get in with my regular eye doctor for months and when I came in, he was helpful, knowledgeable, and kind and compassionate! I have a special needs child and he was being a bit loud in there, and Tony was engaging with him and my husband and making them feel so comfortable! I highly recommend this place because not only is Tony kind of compassionate but will help you pick out the glasses that are perfect for you ! He also works with your insurance to make sure you get the best deal !

I would recommend GOD to Dr. Ong. He is so fantastic I can't stop raving about him. He is a…read moredoctor that truly cares about his patients. He is kind, compassionate in his care. He took the time to explain to me what was going on in my particular diagnosis. He told me that he treats his patients as if they were a family member. ...And yes, he truly does. I highly recommend him and hope that you will see him if you have any eye care problems. His office staff is as kind and compassionate as Dr. Ong. This is a 5***** review for a great experience.

Exceptional optometrist (and human too !) Dr Ong's emphasis is on patient care and education. He…read morehas been my optometrist since I moved to the Brentwood area several years ago and has not failed me once, (especially when I had a sudden painful abrasion of unknown cause). I also have several chronic eye issues which can be challenging to manage, however my comfort and vision has drastically improved as a result of his care. Dr Ong is meticulous and his office staff's attitude and knowledge supports him and his patients. Plus as always..his office is Very Clean...just as it was prior to COVID!

Lenscrafters tried to charge me $1076.00 for a pair of Versace glasses that are on sale right now…read morefor $188 with great insurance coverage. The guy in there had a smile and was ok for the most part, except when he asked for my i.d to purchase glasses. I have never been asked to provide i.d. to purchase prescription eye glasses. Also the energy inside the store was not very inviting for my african american family. Go elsewhere folks Lens Crafters was tryin to pimp today. #NotThe1

Dr Poonam Bains was amazing. Very informative and attentive. Not in love with the fact that I need…read moreglasses now, but she made sure the process was efficient and painless. I would highly recommend.

She is an amazing eye doctor. I saw her last year and was impressed! She is extremely friendly!read more