The staff is not caring. I checked in for my appointment at 11 am today. I was not called even…read morethough my name was listed as checked in. I approached the desk and asked why I was not called even though. The representative said I should take a seat and she would be with me shortly. I sat down and waited over 15 minutes without being called. This business needs to pay attention to customers and follow up with customers. I cannot recommend this business and I have found Labcorp locations are similar in service. Unfortunately they are the only game in town. They can do as they will. La corp, get with the program!

THEY are terribly understaffed. I have been sitting here for an hour and am still number 8. There…read moreare 19 people sitting in here. It is a HUGE Petri dish!

I visited the 15005 Shady Grove Road lab. My tech was Vera…read more If she is assigned to you, be prepared to receive your treatment from a competent and caring but more important wonderful human being.

This review is for Joselin and Alexis…read more As both a patient and registered nurse, I deeply appreciate her kindness and expertise. Joselin and Alexis are both gentle, efficient, and smart. They honestly makes lab draws a breeze, so I drive to this location anytime I have labs ordered. No really, they never miss! Are there other labs closer to my home? Yes, but they just don't compare. Give Joselin and Alexis a raise, they deserve it!

Don't go there only 1 person is manager Know how to do blood test... look down my mom hand after…read morethey try 3 to 4 time to her hand so I'm not recommended to go that place is

This location is a constant rotation of what appear to be new hires. We had two staff members in…read morethe room--one spent more than 20 minutes trying to navigate the computer and kept getting error messages. I ultimately pointed out the issues?! The other stood around for a long time, occasionally inspecting my son's arms. When it was finally time to do the draw, she appeared very apprehensive even though he was calmly watching his tablet. She completely missed the vein and tried to adjust (unsuccessfully) until he looked up suddenly due to the pain. There was zero blood when she removed the needle. The other staff member then announced she would try but my son said no. She then started promising him things I would give him if she made an attempt: ice cream, cake, a new toy, a new game...?! We repeatedly declined and she continued to push. Then I asked for the swabs needed for a home saliva test collection and it took another 15 mins plus the site supervisor so figure out what I was talking about and then find the swabs. Unprofessional behavior + ineptitude = needle trauma-inducing waste of time.

I've been there twice. Very easy to make appointments online. Good reminders via text messaging…read more Website presents results nicely. Parking is free and plentiful. Both times, the phlebotomists were very good. No pain, didn't mind my questions, and were cheerful. For multiple blood draws and urine sample, I was out in less than 15 minutes. Hit or miss on the wait time. Last year, I waited a long time. This year (2025), there was no wait. They've managed to automate almost everything - which is good and bad. They don't even have a receptionist to call you in to the lab. The phlebotomists themselves came in to the waiting room and call your name - which is nice. But I don't like that the front desk doesn't even have a receptionist. Shockingly, they don't have wifi so I skipped the mobile-phone check-in and used their check-in machine which worked well and even understood that I had a secondary insurer. On the downside, once in the lab, the phlebotomist asked me to sign more forms. I hate last minute forms that I'm under pressure to sign quickly. Why couldn't I do this when I made the appointment? The most annoying form was for a credit card just in case insurance didn't pay. I found that disconcerting. But then she said it wasn't required. (So why bother?) Perhaps I'm being overly picky so I'll generously give 4 stars.

Easy to find, plenty of parking, great staff and efficient!…read more I made an appointment online and was able to check-in on my phone without having to go to the desk or use the kiosk. The staff are pretty efficient in that I was probably in and out in about 20 minutes. My particular phlebotomist was friendly and gentle.

My brother recommended Dr Jagr for my first colonoscopy couple years ago. He's a pretty good…read moredoctor and takes the time to get to know you and any of your issues. I've now been a patient for over five years with Dr. Jagr. Had two colonoscopies and an endoscopy with him. Their facilities are so nice and the nurses and staff are top notch. Like their location off Shady Grove Road Don't delay a colonoscopy when you hit 45-50 age range. The prep work sucks but it can save your life!

This review is for CRNP Kelly Mercado (January 2026)…read more I consider myself very fortunate to be under Kelly's care for five years now. She is extraordinarily smart, knowledgeable in medical matters, and a great communicator who combines high-quality medical care with personal touches. She is always reassuring and easy to talk to, and she has never let me down by responding to my emails quickly and providing a listening board every time my digestive issues flareup. In the five years I have known her, she is consistently prompt, professional, and efficient in managing my digestive prescriptions and in addressing any of my medical concerns. Kelly never lets me down when I need her assistance. I see multiple doctors for various health reasons, and none of them are as supporting as Kelly has been to me. I am so thankful to have her as my primary gastroenterologist because I know I can always count on her every time. I highly recommend Kelly and Capital Digestive Care for your digestive health.

I haven't been to Labcorp in a long time...and the Labcorp facility has not changed much in the…read morepast decade. The waiting room really needs a refresh. The furniture is worn out. The one new addition is this check in machine that asks to scan your identification and insurance cards. You type in all of your personal information and take a seat. I will say that was a great deal of effort and then, when you are called up to the window, you have to give your identification and insurance cards again to the people at the front desk. And, go over all the information, so the machine seems like a waste of time. The people at the front desk were very nice and helpful. They were a ray of sunshine in the office procedures. Both of my stars go to them. I was called in after about a 20 minute wait. The phlebotomist, while trying to be pleasant, while he was doing the blood draw, kept moving the needle. I have had many blood tests in my life and I have never had anyone try to keep moving the needle once it was placed in your arm. It was extremely painful. For that reason, I will not return to this location. If I ever have to return there, I would request another phlebotomist. The quality of care is sub par and I hope that they make some much needed improvements.

This is the worst labcorp I've ever been to. There is 1 person behind the desk that clearly has no…read moreidea what she is doing. While people keep piling up in the waiting room, she has been trying to process 1 persons paperwork for over 45 minutes. I am the only one here who made an appointment, which was for an hour ago, but people keep getting called in before me. If there was a 0 star option I would click that.

The front desk staff was welcoming and friendly when I arrived. Rajko the staff member who cared…read morefor me the first night was gentle, patient, and explained things well. He had a sweet accent when he spoke that made me think he might be Russian or Eastern European. The last part was the thing in the nose. That was so uncomfortable. And he hooked it up as gently as possible. Bill, the morning guy who took over was friendly and even patiently listened while I told stories and recounted my dreams, some of which were quite wild. Getting attacked by human size pink flamingos. Lauren was cute when I met her in the lunchroom. She had a black hat with kitty ears. We had a friendly conversation. Later in the day, when I left, she saw (and thought) that I had forgot my laptop and she was going to run after me and try to catch me. The next day when I called back to get information about how my bill had been calculated, I got Lauren again. She is so friendly and sweet. It was a joy to talk to her. And she explained very patiently and very well how the cost of the sleep study had been calculated based on my insurance. I recommend American sleep. They made me feel comfortable and kept me informed while the necessary data was collected for my doctor.

They have the worst Front desk Customer service they messed up my appointment and I was waiting for…read morethis appointment more than a month and now they reschedule me for the next month actually more in a month and I will send you a copy what they text me . This is an automated message from American Sleep Medicine. A reminder for your in office consultation March 17th at 11am with Dr. Miller at Please bring a valid ID and insurance card and arrive 10 minutes before to fill out paperwork If you have any questions please give our office a call. We are open Mon-Fri 9am-5pm (240)-912-7771 15215 Shady Grove Road Suite 301, Rockville 20850

This location is convenient and had plenty of parking. The wait was the problem, even with an…read moreapartment. There was a line to check in with the "Express kiosk" and no one to assist. Although there was two check in kiosks, some of the people did not know what to do. I had to wait for the person in front of me who needed help with the process with no one available to answer questions. They should not overbook the appointments and or place other walk ins on the bottom of the list when they are super busy. Not sure if I will come back to this location again. The system says it will text you when ready but I didn't even receive a confirmation text upon arrival. This system needs to be changed, you should get some kind of confirmation once you check in, then at least you know if you are in the queue.

I always choose to go to this Labcorp location because I feel that it runs the smoothest. I had a…read moresituation with the doctor's order and Famita, the manager, helped me work through it. Great job.

Great experience. I specifically chose NYS based on the high Google reviews, and they didn't…read moredisappoint. Damariz both checked me in and administered my test. She was friendly, professional, patient and explained everything clearly. While small, the clinic was clean and offered free water bottles as a thoughtful touch for those who might have "shy bladder." If this is your first time visiting (like me), my one suggestion is allowing some extra time since the clinic is located in plaza of similar-looking office buildings. I would happily choose this clinic again.

From the owner: Affordable! Reliable! Confidentiality! Great Customer Service!read more

I've seen this practitioner (Marilyn Gonsalves) several times, and each visit has left me feeling…read moreuncomfortable and undervalued as a patient. At my most recent appointment, she opened with, "Someone made a mistake when they scheduled your appointment," which was unprofessional and completely unnecessary. She also commented, "He will never do that again!" I felt as though he might get fired because of me. So, I told her that we are entitled to make mistakes, it's our human nature, right? Her comment immediately created tension throughout my visit, to me, she didn't seem to consider how her words might affect someone already dealing with health concerns. There has also been a recurring tone in her interactions that makes me feel as though my care isn't worth her time or that I'm not paying "enough" for her service. Patients should not walk away from a visit feeling dismissed or judged while seeking medical care. It is clear to me she needs to learn or relearn basic bedside manners and rethink how she communicates with the people she is supposed to be caring for. Respect, empathy, and professionalism are not optional in healthcare, and I hope she takes this feedback seriously.

I don't recommend this medical services…read more After merged into the CloseKnit, this place becomes horrible. Terrible services. Rude staff/nurses. Absent minded medical staff/ physician who never ask any critical medical questions ,never do correct diagnosis, and never do follow up. They just want to give vaccines and lots of lab work.