I do not write negative reviews often, but when it comes to a $17,000 plus purchase that has gone amiss more than twice, you can hopefully understand why I have written this. The way this company trains their employees to scam people is absurd! Here you are, going to take the big leap into purchasing a car. You are welcomed by being passed between 3 different associates. You like the car, regardless of the fact they failed to put ample gas in it, has a nearly dead battery, and a fog light out. You notice they have failed to mention the quoted $2k of damage done to both bumpers and underbody (hence why the fog light is out). You are ready to talk numbers despite the situation and you are yet again transferred to another person to show you comparables. They will not admit the car is DAMAGED!!! I have photos to prove this and quotes from a VW dealer. So I walk. Well, same dealership now says they have another of the same model car in a different color and trim package. So I show up, don't see the car on the lot, and call. Well now the Volvo dealership answers (and swears you need to go to them and not Subaru although they are all the same lot). They proceed to say the car is on a test drive and that is why it cannot be found. When actually searching their inventory it does not exist - never did, just the same car I drove a week prior with the damage not reported on Carfax etc because not significant enough to call an accident, yet the bumper of a nearly new car is attached by zip ties! They did not reduce price to reflect the damage. They also never fixed the fog light by the 2nd visit. They are truly just waiting for someone to come along and not notice SO THEY CAN RIP A CUSTOMER OFF. COMPLETELY DISHONEST, SHADY, HOPE NO ONE ENDS UP ON THE SHORT END OF THAT STICK. Please go somewhere else if you are looking out for yourself! read more

My salesperson was great. Zero complaints there. After the sale though, I couldn't get anyone to even answer my calls simply to rearrange an appointment to have a prepaid hitch added. Maybe don't pay cash here like I did. Maybe if you're on the hook with them, they'll take your calls. I'd look elsewhere if I knew now what I didn't know then. My business was of no concern after I drove off the lot. Eventually they did refund my money for the hitch though. read more

Sloppy sales and inventory management. Too many hands in the pot, confusion. Right hand, was on vacation while the other hand was texting.

I purchased four new tires at Tirerack.com for my Lincoln. I obtained a quote from a local Ford dealer to mount and balance, and it was well over $140. A friend recommended I call Hunter in Hendersonville. They quoted $48 all in. Suffice it to say, I was skeptical. I figured they'd get me with the usual fees; tire disposal, valve stem, balancing weights, etc. I also wanted nitrogen fill too and assumed there'd be a per tire fee for that as well. I took a chance and set up and appointment over the website without calling anyone. It was for 9:30AM. I pulled up at 7:45 ready to fill out the early drop off envelope with my keys. Before I got the envelope out of the box, someone came out to help. I told him I was super early. He didn't care and told me to drive it on in. I pulled it in, handed over the keys and got my friend to drive me to work. About 10:30 I got the call...it was ready. My total was $50.00. $48 for the mounting, balancing, and installation, and $2.00 for wheel weights. I made sure to ask if this included nitrogen fill and was assured it did. I'm still pleasantly surprised at the entire experience. Thank you! read more

Due to Asheville Prestige Subaru not being available whenever I have needed to get my car in I go to Hunter Subaru. They took my car in and provided me with a brand new Forester as a rental while they fixed it. Asheville Prestige Subaru did not even offer me a rental car when I needed one. Delores was my service agent and she was always very nice. Simple questions and things I asked to be checked in my car were done right away. read more

A family member recently bought a subaru here. My hubby and I decided to stop in and check out the place during one of their sales. they had food, prizes, and LOTS of customers but we were still kindly greeted and attended to and had many of our questions answered. We didn't get a car but when we eventually do, it'll probably be from here. four stars because of the friendliness, selection and sales. minus one star bc we didnt actually go through the entire buying process. read more

If I could give a -10 for this place, I would. Pathetic "service". Had to return time and again for everything that was wrong, junkyard parts were used, and I was constantly being lied to. I will never use or recommend this dealership again. Buyer beware! read more

Terrible experiences with both sales and service. We were ready to buy a Legacy and the sales rep was a "good 'ole boy" who couldn't stop with the promises he couldn't keep. He acted like he was doing us an under the table deal. We wound up buying a Honda Accord from Apple Tree. I own an Outback that purchased before moving to the Hendersonville area. Service for a warranty item was a joke. Said the part would arrive in 2-3 weeks and it's been over 6 weeks. I'll have to drive to Fairway Subaru in Greenville, SC to get proper service. We will not be returning to Hunter and Subaru Corporate will receive full details in the survey the sent. read more

I bought my Toyota Rav from Pam Justice, who not only provided great service but was extremely patient with me. I was in a horrible mood because my precious car had just been totaled, and I was in NO mood to plop down thousands of dollars for another one. She was knowledgeable and graceful, and if I ever have to buy another car, I will definitely go see her! read more

I went to subaru for service today and I am by far most impressed with their staff their costumer service and over all the whole place. They truly treat you like family and one of their own . This was my 1st time going to hunter and I had the best experience anyone could have! Tony and Susan are the absolute best they truly care about every thing that you come in for and your family! They make your priority's theirs! And they care remember your name and listen. I've been to multiple dealerships from Jeep to subaru and this was the best experience I've ever had at a dealer ship I work 30 mins away from this location and live 60 mins away from this location and for now on this will be the only place I go too! You look around at all the staff they have and see they are actually happy to see you and care about you and your budget and all the issues that could come down the line . Tony and Susan I hope work their forever! Everyone there is truly awesome I rate this 5 stars ! Please go here verses another dealership you won't be sorry I promise !!! read more

Very shady! I drove down to Hunter despite the fact that I am nearer to another Subaru dealer because I had received an e-mail from their sales department saying that they were "highly motivated" to sell me a car and that they were going to "make me an offer I couldn't refuse." I was also encouraged by the $50 visa gift card that I would receive upon test driving a Forester. Guess what? No "deal" was offered and, three weeks on, no gift card (nor any response from anyone on their sales team, despite repeated calls). AVOID!! read more

Just bought a new Hyundai Sonata for my wife and had a great experience with our salesman Dustin Daughety. Dustin is great, easy to talk to, honest and down to earth. We had a unique financial scenario and dustin made it work for us and I don't feel other dealers would have been as helpful. read more

Chris Payne was awesome. He went out of his way to explain every possible detail related to the purchase of our car. He was friendly and we felt comfortable with him being our salesman because he was easy going with no high pressure sales. He worked at a fast pace because we were making the purchase with limited time. read more

I made an appointment to test drive a car. Left work an hour early and drove 45 minutes to the dealership. When I arrived, the car had been sold. I was not told that the car was not being held for me. Nor was I given the courtesy of a call to let me know that it had been sold. An hou and a half of wasted driving. Do not shop here! read more

Great experience with Hunter Subaru! Super friendly staff, very willing to work with me, and completely honest about everything I asked. I highly recommend this place for buying a new car. I went in with no credit (but a pretty sizable down payment) and they got me into a brand new Crosstrek. I actually got the car I wanted and I have these guys to thank for that. Definitely give these guys a call! read more

Last month we took our Subaru in for service and specifically requested them to check and change, if necessary, the cabin air filter because of a stale smell in the car, along with other services needed. About 30 minutes later, they said the car was done and everything checked out fine. I was suspicious. After some research, I found that the cabin filter should be changed every 20k miles. It is behind the glove compartment and difficult to reach but I took out the glovebox, removed the filter and found it completely clogged and covered with dead bugs. I decided to check fluids and found some were very low and hadn't been topped off. Obviously, all I got was an oil change and car wash. On a phone call with the service manager, I was told I had probably checked the wrong filter, I told him I had the correct filter in my hand. I did take it in the next day, and they replaced the filter and topped off some fluids. Obviously, we no longer can trust Hunter Subaru to do our service. It is sad because we always spend the extra money to take it the dealer thinking we will get proper and honest service. Obviously, the computer generated checklist means nothing. We will find somewhere else to service our car and to buy a new one when we are ready. Simon Stapleton Columbus, NC read more

Great experience with the people at Hunter Subaru/Hyundai. Kylie and Trey worked very hard to make me happy when the Subaru I wanted was sold the night before. I couldn't ask for better help working with Kylie as my salesperson and Trey the money man came up with the right numbers for me. I can't say enough about the team and would recommend Hunter to anyone looking for a car. read more

We all know that buying a car can be stressful. However, my experience at Hunter Subaru was quite the contrary, my salesperson James Webber made it enjoyable and painless!! I walked away with the car I wanted and very satisfied!!! read more

I have nothing but good things to say about Hunter! We recently purchased our new Subaru from Hunter. Initially we were working with a new sales associate who really had no clue about the product he was selling. However we came back and Sammy ended up spending a significant amount of time helping us test drive cars and helped us figure out what vehicle was the best fit- all without any pressure to buy that day. Unfortunately he went out of town and Gala Rice finished the deal. They may not be the most modern dealership, but Hunter is a great place to find your next vehicle. read more

I went to Hunter Automotive due to a recall of my 2011 Subaru. Initially, I was advised that it would be completed in 3 hours, however it took 6 hours. Frankly, I was fine with the added time but I digress. When my repair was completed, I met with a service person who was, generally speaking, polite and apologetic about the delay. She then proceeded to explain to me that there were other repairs my vehicle needed: brake fluid change, replace burned out front an rear driver side marker lights and a few other things. Luckily for me they were closing in 30 minutes and so I told them that I would take my car and get back with them. However, once I examined the bill and their estimates, I was nothing short of being astonished. What stood out most was the charge to replace the two lights: $157.99 (labor and material). To put this outlandish estimate in perspective, it took me 30 minutes, including a stop at a parts store, and an outlay of $11.99 for parts to change the two lights in question. So what is the bottom line, consumer / buyer (whatever you are) beware of this organization. I can only imagine how many naive people have been taken by this bunch. Is their labor so much better? I don't think so. Are their parts so superior? I am certain they are not. I ask myself what is fair and I know they have overhead, etc. but that is no excuse for this kind fleecing of the consumer, specifically some loyal customer who puts their trust in this organization. read more

Tried to buy a SubaruForrester from this dealer. Lots of promises with no follow through. Sales person was awful and manager must have neen the same "good ole boy" from one of the other reviews. Car not ready when promised (they had a $500 deposit) and then after waiting was told that the brand new car had a burn on the rear seat. Got our money back and bought a CRV from Apple Tree Honda. Mich better experience. Hunter needs to get their act together. Won't go back or recommend this dealer to others. We wasted a week dealing with these people. read more

I've known for years my next car would be a Subaru Forester and I'd buy it through Gala Rice. The time finally came in August of this year when I needed to drive from NC to CA alone with two cats. Gala worked magic to get me into a 2017 lease for the Forester I wanted at a price I could deal with. Such personalized, knowledgeable and patient attention! Gala made an overwhelming situation infinitely easier, and made my cross-country move possible. The Forester was a dream to drive, and not one hiccup along my route! I'm forever grateful. read more

Love my Volvo I purchased this week. Brad Clark salesman was very helpful and knowledgeable. No high pressure a real pleasure to buy a car from. Definitely recommend him and Hunter. read more

I have been going to Hunter Subaru service for over 2 years and have had excellent service. Always done on time and never find anything extra to do. I have used several advisors as well as their transportation and usually am done before the time they tell me. No complaints ever. They are excellent! read more

I have had multiple interactions with the staff at Hunter Subaru from selling to buying a vehicle. What really set this dealership apart was the customer service we received from James Webb. He is not pushy, gives lots of options, and delivers on his word. We called Prestige Subaru of Asheville and didn't receive a tenth of the customer service we got from James (needless to say we are sticking with Hunter). If you're going to buy or sell a Subaru... Work with James! read more

I bought my new Subaru from Hunter Subaru and it went smooth as glass. I was in and out of there in record time. I did my homework first and I knew what I wanted. The people were helpful and efficient. I don't want to spend hours at a dealership wasting time. If your credit is good you should be able to be fast tracked and I was. They explained everything on the car till I understood how to work it (especially the blue-tooth) and adding all of the phone numbers. Thanks to all of you! read more

I just recently bought a great car from Hunter Subaru. The salesman Victor Rodeia provided great service and I was very pleased with how professional and helpful he was! read more

Amazing dealership all around. But huge KUDOS to Laura Lewis the nicest, most personable, customer oriented person we have ever worked with! We will drive the 400 miles from West Tennessee to buy from her for any new cars in the future. She is our new salesperson for life! read more

Just want to say thank you Laura Lewis at Hunter auto. Very caring person. Tried her best to help me get a car. Im grateful for trying. Meant alot because caring for another human needs and you showed compassion. You listened to my story and you went from there. Thank you! read more

had a great experience @ hunter. salesperson brad clark was extremely helpful. he answered every question that I had. explained everything about the car. felt like he was definitely trying to help me get a car. he was very friendly and I didn't fell like there was any pressure from him. the other helpful person was jeff who was the accessory representative. he too was very helpful and friendly. and explained everything perfectly. also gave me an open door to call him if I needed anything. hunter is fortunate to have both these young men on their staff. read more

Before I came to Hunter, I had a very unfortunate experience with another dealership who pressured me into buying a car that was totally unsuitable for me. After shopping multiple dealers to try to find a way out from under a car with negative equity, I finally arrived at Hunter. Wish I had gone there first! Would have saved a lot of time and energy. Chris Payne was very patient with my anxiety and paranoia after being ripped off so badly somewhere else. He showed me 3 vehicles that would work with my financial situation, and answered all my questions. After working with Trey, who was very thorough in explaining all the figures and forms and answering all my questions, the sale went through without a hitch. By the time Trey was finished working his magic, I only had to finance $1500 negative equity. My interest rate was 1.33% lower, and the new payment only about $15 more than the original one. I was thrilled to leave Big Bertha on Hunter's lot and drive my gorgeous black Outback home. I named it Hunter in honor of their compassion, creativity and willingness to work to solve my problem, and superior customer service. THANK YOU, HUNTER! read more