Dr. Lon was available when I brought my German Shepherd into the practice. it turns out that my 10…read moremonth old female had pyrometha, a uterus filled with blood and pus. After emergency surgery, my girl is alive, well and home. in addition, Dr. Lon discovered a rock in her stomach (!!!) and removed that as well. I am absolutely convinced that this is a great surgeon/physical who is an asset to our community. I feel that my dogs are in great hands and will continue to use his services.

My cat was very very sick, I called the office and Dr. Lon was available. Dr. Lon both listened to…read moreme and knew exactly what to do. My cat is getting back to being her normal self. Thank goodness for Dr. Lon! He is a compassionate and knowledgeable vet that I highly recommend. Dr. Lon - Thank you so much for going the extra mile to make sure your patient was on the road to recovery!

I do not recommend this vet clinic and honestly I'm very concerned about the care and communication…read morehere. During a visit for my 11-year-old dog, I was by Dr. MacDonald that my dog has liver cancer with multiple tumors, congestive heart failure and that euthanasia should be considered. No biopsy or referral to a specialist was offered and I was not shown or walked through the ultrasound results. I was told no follow-up appointments were needed and was given euthanasia pamphlets. I left completely devastated. After the visit, I called the clinic requesting my dog's records. Because the file is under another name, communication had to go through that person. When we received the records, they did not mention cancer or the ultrasound findings. We were initially told the ultrasound recordings were not available. I had to request the records again through email and specifically ask for the ultrasound findings. Eventually, we received notes referencing a "suspected" liver or splenic mass and stating that my dog was vomiting which was not true. The notes also mentioned seeing a specialist if interested but this was never discussed during the visit. I also had major difficulties with my dog's heart medication. I was told that refills typically take 24 to 48 hours and that heart medications are usually expedited. Since refills cannot be processed over the weekend, we had to wait until Monday to call. We emphasized that this was a heart-related medication, were told the request would be expedited and submitted the request on 12/22 around 8:15 a.m. It took two days and a call from the office /practice manager before we could pick up her medication on Christmas Eve. Because of the delay, we had to go to VEG to get my dog's medication and she was in distress. Since starting the treatment plan we had to request because we did not agree to euthanasia, my dog has been doing great. She is eating, drinking, playing and going to the bathroom normally. We were referred to an internal medicine specialist and a cardiologist by another vet for a second opinion. The internal medicine specialist confirmed that my dog does NOT have cancer and walked us through each ultrasound finding step by step. We also have an upcoming appointment with the cardiologist. Our experience highlighted serious concerns. The first suggestion was euthanasia rather than further investigation. No referrals or second opinions were offered. Communication around records and critical medication was slow and inconsistent. While the staff may have had good intentions, this experience has been distressing and costly. My dog is doing well thanks to proper follow-up care but I hope the clinic takes steps to prevent similar situations for other pet owners.

REVIEW DATE: 1/22/24…read more TLDR: Take your furry family members elsewhere. This place has gone downhill, and I won't be coming back after bringing my two cats and my mother-in-law's cat here for over a decade. Please note, I RARELY write bad reviews, but after the last three months, I'm writing this review of Winter Garden Animal Hospital. THE REVIEW: My husband brought my 14 year old cat in for a routine follow-up. He was asked about labs, including a more expensive comprehensive blood test for geriatric cats. My husband declined since our cat had been doing alright. He was losing weight, but we figured it was due to age. This was the Monday after Thanksgiving. We never got lab results back, and we never heard back from the vet. In our mind (living with a newborn baby of our own), no news was good news. Well, that turned out to be a big mistake. Fast forward several weeks later ... Our cat was not eating and looked sick. We scheduled an appointment. When I called for the appointment, I asked for a copy of the labs. I didn't get them. So I called again, and again, I did not get them. I took him to the vet on Friday, and by this point, he was extremely sick. Oh, by the way, they tried to CANCEL my appointment 30 minutes before it was scheduled. (Their excuse was continuity of care. That's fine except they should have planned it when I was scheduling - not 30 minutes before.) We didn't know what was going on with my cat. It turns out he was in end-stage kidney disease. He had been on a steroid for inflammation, which likely accelerated the kidney disease progression. I asked to speak with the office manager, Nicole, in between the vet tech coming in/out. Nicole told me that they hadn't gotten the lab results until the day before the visit. She also kept going back to the fact that the vet was concerned by the initial labs (which she had also said they hadn't gotten earlier in this conversation) and asked to run the expensive labs we had declined. However, I think the most important point of this is, which Nicole later admitted, how unacceptable it was that we were not informed about the abnormal lab results. This was egregious in my mind. We trust that the practice would look out for our furry family members. When the vet tech came back in, I asked to see the paper chart. I went over the results with the vet. I am not a doctor... I am not a vet. But when I saw his lab results, everything was abnormal. My cat's comprehensive lab results came back THE DAY AFTER the sample was sent to the lab. So his kidney had been in decline for two weeks, and nothing was done to tell us. At this point, I knew how dire the situation was, but I had hope. I understood that there was no transplant for cats. They recommended starting IV fluids and monitoring him overnight. We followed their advice because what else could we do. But I asked to speak with Nicole again. She then said that she relied on what the vet staff had said to her about the labs. Nicole promised me that she'd look into it. The end of our story at this practice is that we said goodbye to our cat the next day. Why we are chosing to move on is because of the failures that led up to this. Imagine my surprise when I get a call from the office... only to tell me that my cat's remains were there. I never got a call from the office manager who had told me that she'd look into it. It has been a month. I've been patient and waited until after the holidays. I've asked to speak with her twice, but my calls have gone unanswered (ten days in between). When I went in to pick up my cat's paw print, I asked about my other cat's lab results. Well, they couldn't find her chart. They had to print out the electronic copy. (Think about it, they have two avenues to get labs? Fax and electronically? There's just no excuse for what happened.) Once upon a time, I would have recommended this practice in a heartbeat. But now, I'd recommend looking elsewhere. At the end of my time here, I felt like this was just a dollar sign for them to make money off of. I will say someone complimented Missy, and she was the only one to follow up with what she promised (getting me an answer to a diet question for my other cat).

I have 2 untraveled cats and it was awesome to find this place that would come to my home to see my…read morebabies! The ladies were great and did a fine job. They always responded to me promptly via text with any questions I had and I got prescription medicine from them quickly. Unfortunately they have closed their regular vet practice and are only doing end of life services since the end of July 2026 I am sad that I have to torture my girls trying to get them in carriers, the car and then a strange environment. I hope someone else will open a much needed mobile vet soon in the area!

Such a blessing to provide this end of life service for my senior dog. Even though we were not…read moreregular clients they were so gracious and kind to schedule an at home appointment within 48 hours. Making an extremely difficult situation as stress free as possible for us. Very compassionate and caring with Millie and us. I am forever grateful for the before and after care provided. Highly recommended. Carol Repoza Howey In The Hills, Florida

First time coming here and I must say I had a great experience…read more Due to COVID-19, they take extreme safety measures before proceeding. As soon as I parked, I called to confirm my arrival with Rambo. The nurse called me to note down all the questions I had before taking the puppy, as I mentioned my concerns and we hang up the nurse arrives to pick up my puppy curbside. After my puppy had been checked the Vet called me to confirm the checkup. Gave me over the phone my puppy diagnosis and suggestions. They then brought Rambo to me. My first visit was smooth and not stressful nor long. I wish they were closer, I will drive back for my second visit.

Sad. We'd actually…read morebeen coming here for years, and never had any issues. I was really happy to bring my new puppy there for her initial check up and shots. All went well. I noticed that they were kind of more expensive than my former vet, but since Curry Ford was closer, I was okay with that. Then, it got weird. I made an appointment for our two other dogs for their yearly exams and shots/heart work control. For whatever reason, I seemed to have completely stumped the hapless receptionist. Nice gal, but hapless. For the life of her, she absolutely could not give me the price of my two other dogs. I don't understand it. I wasn't trying to have her unlock the secrets of the universe..........just give me a price BEFORE I went in for the appointment. Never happened. I asked for an email, text, or call before the appointment to give me a price. Never happened. She also never reached out to my former vet In Oviedo to transfer their records. That never happened, either. So, I called one last time to get a price, and she still had no idea. I cancelled the appointments, and she never cancelled it. I still got emails and texts (lots of them) to remind me of my appointment. Wow. Such a shame that there was no follow up on such a simple thing. I won't be back, despite the fact that the Vet was a lovely lady that really seemed concerned.

We are visiting from out of town and desperately needed a vet for our Havanese that could not stand…read moreor walk. A week earlier she had dental work done. We think possibly something happened after sedation that caused these issues. The staff and Dr went above and beyond our expectations to assure us what he thought the problem was. Unfortunately the problem would not get better and she was in a lot of pain. With the entire family together, we made the decision that Venus would be happy on the other side. The peaceful room was wonderful. Relaxing for Venus as well. No rush to get this over. They allowed us plenty of time for our final goodbye. The candy kiss jar was such a treat for her. No more diabetes, no more blindness, no insulin injections, just peaceful sleep. Thank you so much for your kindness towards us in this most difficult time. The Tate Family

We have had to use UrgentVet a couple of times for minor tummy upsets and things like that with our…read moredogs. Recently, we had a fairly major event and had to use them for end of life services for one of our elderly dogs. I cannot say enough good things about how kind, compassionate, caring and patient the team at UrgentVet is. They have a room specifically designed for end of life services...it was quiet, comfortable and private. It was a very honorable space to say good-bye to our beloved dog that we had had for over 13 years. As difficult of a night that was for us, the team made it as comfortable as imaginable. We asked to have our boy cremated; he was returned to us in a beautiful wooden box with a lovely note from the staff. I highly recommend!

I can't thank the Cat Hospital Of Orlando enough for everything that they did for my cat. She was…read more13 years old and experiencing some behavioral problems over the years as well as some discomfort that she had. The compassion that that Dr. Quest and all of the technicians had were incredible. I had been to another vet prior to this visit and they wouldn't even see my cat because of how scared and anxious she was and she would lash out a lot with strangers. But the vet and techs at this Cat Hospital Of Orlando are "fear free" and are fully trained to handle cats with behavioral problems. They were very calm and sympathetic, and it was exactly what we needed to help our baby in the last few months of her life. She lived her best months thanks to the care and medicine they were able to provide. Thank you all.

Very disappointed in the treatment i have received from this vet. While they were always amazingly…read morekind to our cats, i do not think the same is true for pet owners. a few things -raised priced astronomically, was unclear with my wife of these changes after she made a home visit -called again last minute to ask for cat medical history, after it was given thrice -was suppose to arrive for appointment at 10, left the office at 10 my wife was sobbing on the phone to these people and they reacted by shaming her for cancelling an appointment we could not afford (1600 for a three cat check up if you were wondering). She was assured there was be a payment plan far before the visit, only to be met with judgment. I understand this buisness is moving, but this was told to us with the offer of no extra payment for at home visits. But this was a bad experience for us. Our cats are now knocked out on drugs to make them less anxious for an appointment they never received, so I feel for them and think that is unfair.

Henlo 2 ebreeboddees. Mi naym iz Murfy an I wuv da dogy doktur an alla da staf. I is too hapy &…read moreeksited whun I gets inna bilding an sum uv da ladeez wit lidl dogz piks up ther widdl dogys & gibs mi momy da stank eyez but its not cuzza me bein bad jus hapy & sited. An da staf gits it & wuvs me ennywaze wif pats & wuv. I wuv mi doktur Essh an alla da nys nursuz der. An sumtimz dey gib me uh cookie if I yam a goob boi. Dey cutted off mi boi partz! Bof uv em! An now I walk wike an ol man but my momy sez itll gitz bettah sune.

If you are looking for a vet I highly recommend Lakeridge Animal Hospital. We LOVE Lakeridge Animal…read moreHospital. Dr. Jones and Dr. Esch are phenomenal! Dr. Esch and his staff have so much kindness, love, and respect for their patients and their human parents. We They have taken such good care of our girl over these past years. We will be forever grateful for them.

Carly did a great job - she was great with Duchess and provided wonderful care…read more *Please update your records to show that the Bordatella has been completed. Please also provide a document we can send to kennel to confirm her vaccines are up to date.

Great staff, clean,same day appointments available and affordable. They treat my cat with lots ofread more