My shower drain was clogged, I tried draino and it did not resolve the issue. I called this company…read moreand they sent someone out who didn't help. They literally looked at it 5 minutes and said they could not resolve the issue and that they would have to take out the ceiling and all this BS to get to the clog. They also said they don't do finish work if they have to rip out the floor/ ceiling. They never sent me a quote and I resolved the issue myself later by more extensive research on the issue. This company is a scam and should not be used.

Stay away!! Extremely overpriced, forgot to re-attached the house grounding cable so my home was…read moreun-grounded for several days until I figured it out. When I spoke with the owner she really didn't seem to care.

UPDATE: HEAP approved me for a window unit AC in June 2022. It wasn't so hot at the time so I…read moredidn't have to use my AC. July it got really hot and humid so I turned on my AC. I allowed it to run for 3 hours non stop and my apartment wasn't getting cool at all. I decided to call HPHAC and spoke with Megan. Megan said she's get someone to call me back in a few minutes. Well the few minutes ended up being a bit longer. Anyway to get to the point. Today two HPHAC employees showed up and corrected the adjustment on my AC Remote. My apartment feels very comfortable and cool now. Thanks High Performance Heating and cooling for keeping me cool and comfortable. You guys are the best! I am one happy customer Thank you!!! Sarah Howard

"Worse review I could possibly give - Zero Stars!!" I don't…read moreusually give reviews but I do read them. I live in a senior complex with subsidized housing and am on a fixed income. Last summer was my first full summer in my new apartment and I needed an air conditioner. I applied to the Cooling Program affiliated with HEAP for a free air conditioner. When I was accepted, I received a listing of companies who participate in the program by giving and installing air conditioners. High Performance Heating and Air (HPHA) was one of the companies listed. I contacted them because they were closest to my apartment complex. Two young men arrived with a 17-inch GE air conditioner, brand new still in the box. One of the men unboxed the unit and installed it in my window, screwing it to the window frame and the bottom sash while the other man just stood there and watched. Imagine my surprise when the maintenance person for my apartment complex informed me that because the installers for HPHA "mounted" the air conditioner to the frame and window, I would need to replace both at my expense. I received an invoice for $302 for the replacement of the frame and bottom sash. I also received a document stating HPHA will be reimbursed $800 from the HEAP Cooling Program for their assistance in providing the air conditioner and installing it. I contacted HPHA through email and told them my situation twice before I finally received a call back. I again explained the situation to a person who identified herself as Megan. She stated she would call me back. When I did receive a return call, Megan informed me that she had spoken to her boss who in turn told her to tell me mounting the air conditioner was "standard practice" therefore they would not be paying for the frame replacement! If I had been told HPHA's "standard practice" was to mount a small 17-inch air conditioner in a window, I would not have let them install it. They should let customers know how they install an air conditioner, even one of small size, before they even schedule an appointment. They are being paid $800 for an air conditioning unit that retails at Walmart for approximately $140 and for the roughly 15 minutes it took one person to install. I now have a bill for $302 that I can't afford due to HPHA's "standard practice" that they don't inform potential customers about while they're walking away with $800 (and I'm sure an enormous profit). Don't give them your business. They are only interested in making a profit at the expense of low-income people like myself and they're using the HEAP Cooling program to do it. In addition to posting this review, I am contacting my local HEAP office and letting them know what High Performance Heating and Air is doing to the people HEAP is trying to help.

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

We had Isaac install a solar voltaic system. The system came with a performance warranty. I have…read morereason to believe one string is under performing. Isaac tech came out to explain they no longer install these systems. I keep getting promises about a return call, that never materializes.

Leaky outdoor faucet that froze last winter. Penfield attempted to repair but ended up replacing…read more They had to find the pipe and did a super clean job getting to it, and when completed, covered the wall will a neat cover .

I just paid $258 for a No Repair, well he did put shims under toilet to keep from rocking but the…read moremain reason for the call was a leaky faucet. Bill looked at the faucet and said I hate this kind. He removed the handle of and exposed the inside and said I can't get it off, you need a new faucet. Since I paid over $300 for the faucet a mere 6 years ago I said Nope, can't do it. So I turned off the cold water under the sink and saved drip water for plants. My darling son just came over and fixed the leak. Parts were $20 and I tipped him $10. I am still mad at Penfield Plumbers and will never ever call them for anything.

I had a very positive experience with Will from Northeast Mechanical. He gave me a very reasonable…read morequote to install a new water tank and was able to do it the next day to make sure my tenants were taken care of promptly. He showed up on time and was very professional and communicative throughout the whole process. He also gave me good advice as to other things I may want to consider doing in the near future in my property. I was very pleased with all his work, expertise and customer service attention so I will use his services again for any HVAC or plumbing issues that may need to deal with.

They are great! Will and Patrick installed my new system in the blistering heat without complaint…read more They gave me good advice about it, and they charged exactly what they estimated. I will definitely hire them again!

Due to a pipe in my basement that overflows when there is a heavy rain, I contacted GT plumbing for…read moreassistance. Mr. Campbell came out and fixed the issue, very quickly, and was very professional and fair. I hope there will be no more issues with the plumbing, but if there is I would trust GT Campbell for assistance.

Every since we purchased our home we have called GT plumbing for any plumbing related needs! Both…read moreGeorge and Thomas are excellent at what they do. Muriel is prompt to assist and works hard to get your on their schedule! They are my go to!! Definitely recommend them. We've gotten single to double sink done, water heater replaced, sump pump replaced and brand new toilet. The price we pay is always the same as we are quoted. George gives you thorough answers and is able to get the job done right the first time. No gimmicks. Thank you!

Jeremy is excellent - knowledgeable, quality work, prompt, and reasonable…read more Our furnace was barely warming our house. Initially, I received a quote from a different company on a Saturday and had them scheduled to come on Monday to get it over with, but felt buyer's remorse for the ridiculously expensive cost. Thankfully, I ran into my realtor who agreed and recommended Jeremy. I called him on Sunday for a quote and he came that same day! He went over the process steps, explained and answered all of my questions, was able to install on Friday, and most of all, his quote was reasonable. He doesn't have financing, however, he was willing to set up a payment plan that worked for both of us. I saved thousands going with Jeremy instead of the other company! He is fair and his craftsmanship is excellent. It's been a couple of months since we replaced our furnace and thermostat and everything is running smoothly this winter. I highly recommend Jeremy for quality work at a fair price.

Jeremy returned my call for a non-urgent repair within a couple hours and was out to my home the…read morenext morning. He explained everything clearly and repaired that day. Definitely would recommend

The gas valve on my boiler failed so we were without heat (not a big deal) and hot water (much…read morebigger deal). Called another big name HVAC company and their AI receptionist told me one week was the earliest they could get me in. Called Napora and they responded within an hour. They diagnosed my issue, ordered the replacement part and installed it the next day. Great job all around, would highly recommend.

I can't recommend them highly enough. I've had multiple issues in my (old-ish) house - Napora has…read morecome through on tight timelines and replaced a heater/blower in winter, repaired a pool heater as we opened for the summer, helped with our remodel planning and work, just everything. They are absolutely awesome!