I requested help with a toilet issue in my Powder room bathroom…read more This was an immediate call and a very nice man put on the schedule for the next morning. Promptly a gentleman rang my doorbell in the time frame I was offered. Greg B. came and was very nice and knowledgeable. He explained very well what he suggested we try. All the while he was advising us of the cost for the services he felt were necessary. There was no upselling or gouging that one is worried about. The measures he used were just exactly what was needed and when he was done I was assured the problem was addressed. I was delighted at his honesty and customer service. The cost was also excellent. Thank you DTPlumbing and Thank you Greg B.You're going to be my go to company for any additional plumbing needs.

came & said the hose wasn't on tight enough, 2 days later the hose leaked so I'll replace itread more

James thoughtfully and carefully solved our issue and explained what caused it. We have used Pride…read morePlumbing to handle a variety of deferred maintenance in our home since moving to Rochester 6 years ago. Every plumber has been excellent. Highly recommend.

I had an issue with my main water shut off in my basement and Ethan came to the house and replaced…read morethe faulty valve, he also stayed until the county water department came out to turn the water back on and make sure that all was working. Great job and fairly quick

I just paid $258 for a No Repair, well he did put shims under toilet to keep from rocking but the…read moremain reason for the call was a leaky faucet. Bill looked at the faucet and said I hate this kind. He removed the handle of and exposed the inside and said I can't get it off, you need a new faucet. Since I paid over $300 for the faucet a mere 6 years ago I said Nope, can't do it. So I turned off the cold water under the sink and saved drip water for plants. My darling son just came over and fixed the leak. Parts were $20 and I tipped him $10. I am still mad at Penfield Plumbers and will never ever call them for anything.

I came home from holiday traveling to find water leaking from my water heater. On New Year's Eve,…read moreI called around to a couple of service providers we've used before and another who claims to do all of the water heater installs for Home Depot, and all of them told me it would be a week before someone could come out. Then I called Penfield Plumbing. I woman I spoke with on the phone told me they could come on the 2nd, which was reasonable given the holiday, and gave me an estimate. Then she sent someone out that afternoon (on the 31st) to look over my current setup to check for code issues or other concerns that might increase the cost. Finding nothing, he wrote me a quote for the same amount as I was given on the phone and then said "want us to do it today?" We had other things going on, so we opted to keep our appointment on the 2nd. On the 2nd, the crew arrived early and had the new unit in and everything cleaned up in about an hour and a half. The price I paid was on par with the other providers I called and everyone I dealt with was friendly and professional. I would definitely recommend Penfield Plumbing for water heater service.

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

We had Isaac install a solar voltaic system. The system came with a performance warranty. I have…read morereason to believe one string is under performing. Isaac tech came out to explain they no longer install these systems. I keep getting promises about a return call, that never materializes.

Jimmy's been out plumber for years. He's always professional, knowledge, and the bill is always…read morereasonable. Plus he's such a nice guy.

For 2 times in a month, Crowley has been my hero! They came the same day each time and fixed my…read moreproblems with professionalism and quality. I wouldn't go with any other plumbing service!!!!

My shower drain was clogged, I tried draino and it did not resolve the issue. I called this company…read moreand they sent someone out who didn't help. They literally looked at it 5 minutes and said they could not resolve the issue and that they would have to take out the ceiling and all this BS to get to the clog. They also said they don't do finish work if they have to rip out the floor/ ceiling. They never sent me a quote and I resolved the issue myself later by more extensive research on the issue. This company is a scam and should not be used.

Stay away!! Extremely overpriced, forgot to re-attached the house grounding cable so my home was…read moreun-grounded for several days until I figured it out. When I spoke with the owner she really didn't seem to care.

AP plumbing responded very quickly to my call. I had a problem with my toilet on a Friday morning…read moreand I am elderly and disabled and asked for their service as soon as possible. They responded within 4 hours One of their representatives were at my door. My problem was fixed within an hour and I was very happy with the service. I noticed that they probably were a little pricier than I could have gotten if I had inquired around but I wanted it done I wanted it done right and I wanted it done right away and they provided all of that. After paying my bill I read up a little bit more on them and saw that they offered a senior discount. I called and without hesitation I was told they do offer a senior discount and they would be sending me a check. Within 5 days I received the check from them. Overall I would say I am very happy with them.

Dont do emergency calls…read more Have to call in the morning to make an appointment Then you shouldn't be in business then

A+ Courtesy A+ Service…read moreA+ Price A+ Timeliness It can be hard these days to find a business where the service is AMAZING from start to finish but this company is IT!!!! From the friendliness and efficiency of the person who answered the phone, to quickness of service, to thorough explanation of the issue and outstanding completion of service... was beyond amazed, pleased and impressed. The bill was explained to me by the very penny (he was only off by $0.09 lol) and the work was completed efficiently and effectively. They charge by the job, not the hour and their rates were completely reasonable. Oh, I forgot to mention...JOSH WAS AWESOME!!!!! I HIGHLY recommend using this company. I will never use anyone else.

Found this amazing company after doing a google search for plumbers near me and am so unbelievably…read morehappy that I did. Many people told me to call a company that has rooter in their name but I didn't want to as I wanted to support a local, family owned business. Everyone that I interacted with was so nice and helpful. They were honest and upfront about what they were going to do and were able to get our issue resolved within a couple hours and for a very fair and reasonable price. I will happily recommend them to anyone and everyone that I know. Thank you so much for being an amazing company.