I took some sweaters in for dry cleaning. One cashmere sweater came back stretched beyond…read morerecognition. Instead of a sweater, it was a dress, with sleeves extending well beyond my hands. Not only did they ruin my sweater, they also had zero follow-up. I visited the location in Bloomington on three occasions and made multiple phone calls without ever getting help addressing the issue. On my last visit to the store, the worker was able to reach the manager, who only blamed the age of the sweater for the stretching, not their process. She only offered to refund the price of the cleaning, nothing for the loss of this expensive cashmere sweater. Her customer service was tone deaf and defensive. Stay away from this place if you value your clothes.

I have spent around $1,800 there over the years. Mary was always courteous. After a short while…read moreknew me by name. I'd bring in 10 or so shirts, leave them there until I had ten more and so on. Then the new owner decided they didn't like that I didn't pick up my shirts the following week. The rude clerk told me they weren't a storage Wearhouse. I haven't been back.

We have used this business for years and today, all of a sudden, $9.43 to dry clean one man's…read moreshirt! Ridiculous!

"Ready on Friday - or any other day - don't believe them. I dropped off some shirts for cleaning,…read morethe attendant said "they'll be ready on Friday." But..... what she should have said is "they'll be ready on Friday AFTER 5 PM. " They close at 6PM. So there's a one hour window that you have to squeeze into your schedule, during rush hour, to get your stuff on the day they say it will be ready. I drove up to pick up my stuff at noon on Friday, 1/3/25, and was told my clothes wouldn't be ready until after 5 PM. The charge $9 to clean one shirt. IMO nine bucks for a shirt should be next day service. We can all make more money; none of us can make more time. Now I have to make two trips. I'm looking for another dry cleaning service. This place has concierge prices with laundry mat service. Not being able to execute on the basics - such as being truthful with customers - that's usually a harbinger for a business that's on its way to failure.

Happy to tell you what they CAN'T do. Only open 9-5 T-Sat…read more Closed Monday??? Weird cash only policies for smaller purchases. High prices and L O N G turnaround times. Yet another example of a sub-standard business being tolerated in Mesquite. We deserve better!

Went in last week to ask for a 1/4" seam to be sewn. She assured me that she can have it done in 6…read moredays. Picked it up today and was told the seamstress wasn't able to get to it. This was for a dress I purchased to renew my vows on Valentines Day. I explained that to her and she assured me that 6 days was enough time to sew a 1/4" seam. I'm new to Mesquite but will not be using this place again.

I love the friendly, courteous and professional staff at this location, clothing is always finished…read moreto requested specifications. Thank you! Jerome

Ew. The people who work here must be miserable and probably hate their job. This is the 1st time…read moreI've used this place & upon picking up my item, i walked in & there was 2 women working. The girl at the front didn't say hi, no smile or any greeting what so ever. She just held out her hand for my paper & grabbed my item. The only thing she said the entire transaction was the amount i owe then asked if i wanted a receipt. I will not use this place in the future. Terrible terrible customer service. If i ran my business like this, I'd probably be out of business.

Pros: friendly staff to drop clothes off with and several convenient locations…read more Cons: high probability that your nice clothes will come back with lint, tears and random ink spots all over. Pro-tip: Their motto per employee Jessica is "accidents happen" and their manager Lori chalks up their incompetence as regular wear and tear for your brand new clothes. Summary: Avoid unless you are into dry cleaning services that charge you to ruin your clothes. Recommendation: go elsewhere. Overview: on two separate occasions this year, after dropping off our dry cleaning we received our clothes back from Al Philip's damaged. (Dropped off with no spots or holes but picked up after cleaning with ink spots and holes) First was 2 months ago. My wife took her newly cleaned dress out for dinner only to see ink spots on the front, and sides of her $700 dress. She took it back, and the staff apologized and said that they missed a pen in a recent load (nice quality control!). Thankfully they were able to get their ink explosion gift out of her dress after multiple tries. We figured it was an anomaly and took another batch of clothes to them for dry cleaning. Big mistake. My wife took her newly cleaned $400 jacket that has been worn all of 5 times out of the plastic and hanger to only find multiple ink spots again and torn fabric. She took it back and after waiting 3 weeks they removed the ink spots but said the tears they caused should be considered by us as just normal wear and tear... We have never in the history of dry cleaning ever experienced this level of utter incompetence, and irresponsibility masquerading as a "service". This business gets 0 stars if I could give it.

I am beyond disappointed in Al Phillips. Let's face it, there are plenty of cheaper options to…read morechoose from. I patronized this business because the quality was good and the Customer Service was even better. Sadly, the customer service has taken a nose dive in recent months. I dropped off clothes on Monday and triple confirmed that the items would be returned on Wednesday. I needed a specific dress for a business trip on Thursday morning and I wanted to ensure it would be back in time. I arrived for pick up on Wednesday evening and was given two of the three I'd dropped off. There was absolutely no mention of the third item. I showed the employee my claim ticket, which showed three items, and asked where the dress was. Another employee looked in the system and said "Oh. Looks like that one is delayed." That's it. No additional details, no explanation as to why, and zero indication of when the item would be returned. When I complained, she went into challenges with a new software system. I proceeded to pay more than $30 for the two items that were ready and requested a call from the manager. This is only the latest disappointment with this location. Until recently, the large sign overhead read "next day service." Next day service hasn't been available for months. Similarly, they used to text when items were ready - no more. Customers should not pay a premium for subpar service. Once I receive the "delayed" item, I will be finding another dry cleaners.

This place and the service is amazing! From beginning to end they were very prompt and…read moreprofessional! If you're a professional and you want your outfits clean with perfection this is the place to get service!

This was my first time using this automated / self-service dry cleaning. The facility was clean and…read morewell lighted. The instructions were clear, the process was effortless from bagging and drop off through the cashless payment and pickup. I appreciated the text updates throughout the process. I appreciated the website, where I can add specific cleaning details for the employees, availability to print or save the receipt as a PDF file, and store a preferred payment card. The convenience of 24/7 operation gives value to my time; prices are reasonable. Be sure to bring a mobile device for after-hours pickup, as you will need to scan the QR code on the door to receive a pin number to unlock the door (this is a nice security measure). I will be back and be sure to tell my friends and family!

I honestly don't understand some of the negative reviews. My partner brings his work shirts and…read moresuit jackets here and everything always comes back looking crisp, clean, and professionally done. I've also had alterations done here and I am beyond pleased with the work. The prices are super reasonable, especially for the quality and turnaround time. The staff is friendly, helpful, and quick, and the pickup process is really convenient. It's been such an easy, reliable place to use. Some of the bad reviews are honestly wild because our experience has been nothing but positive.

I brought two men's sportscoats here for pressing and the outcome was good. I love how high-tech…read morethe experience is. Everything is done through a kiosk system, and it's 24 hours, so it is very convenient! The only reason I cannot rate it five stars is because it is pretty pricey coming from someone who typically uses $2.99 no-name cleaners. Plus one of my coats was extremely wrinkled and it just came out ok. $10 per coat for just a pressing seems pretty steep to me, but like I said, I am used to using no-name, $2.99 cleaners. This location is super-convenient for me hence why I used it. Got a quote of $30 for two coats to be dry cleaned and pressed. I will have to think about it.