This place and the service is amazing! From beginning to end they were very prompt and professional! If you're a professional and you want your outfits clean with perfection this is the place to get service! read more

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This was my first time using this automated / self-service dry cleaning. The facility was clean and well lighted. The instructions were clear, the process was effortless from bagging and drop off through the cashless payment and pickup. I appreciated the text updates throughout the process. I appreciated the website, where I can add specific cleaning details for the employees, availability to print or save the receipt as a PDF file, and store a preferred payment card. The convenience of 24/7 operation gives value to my time; prices are reasonable. Be sure to bring a mobile device for after-hours pickup, as you will need to scan the QR code on the door to receive a pin number to unlock the door (this is a nice security measure). I will be back and be sure to tell my friends and family! read more

Great Service and fast. Price is reasonable too. I would definitely use them again and recommend them. read more

Wonderful--amazing. I just signed up for the delivery service with Mikey who talked and walked me through the process. He also conducted my first pick-up & delivery. I was already a drop off customer and now with an upcoming surgery, I will be a delivery customer too! read more

Arrived at 0730 to find the business did not open until 0800 per the signage on the door. No one inside at 0800, didn't arrive until 0805. Hope no one is trying to drop off their items on their way to work. read more

Always quality and helpful. I like the automated. Now that I used it is really fast, and I like it. Thanks so much.

This is my local cleaners since i moved to Las Vegas from Los Angeles and the service has been great. Mayada is the best and always makes me feel welcomed. I also love the low price for the quality of service i have received. read more

Mayada (Mimi) is so kind and helpful. She really cares about her customers. I go to this location just so I can experience her excellent customer service! I've referred a few people already as well. - Alexandria read more

This place has very friendly staff and efficient service. I recommend them to anyone to get the best dry cleaning in town.

I've been going to this location for years. They have always been great with customer service & quality. Mayada makes sure each customer is greeted and acknowledged. She is super friendly, full of energy & she will always do her best to make sure each customer leaves with a smile. The service turnaround is super fast & my clothes are always in its best condition when picking up. I would definitely recommend this location for dry cleaning service in the SW area. read more

Good crew good place to bring your dry cleaning clothes. Always promt on dates of clothes pick-up and the best thing is its close to my house. read more

I took in a hoodie with a decal and stressed dry clean only. When the garment returned the decal was completely gone. I'm still waiting for the manager to call. read more

The price is great. I paid for the yearly membership to get the discount every drop off. It also comes with a bag that you can put your clothes in. You just walk in and drop the bag off. No talking or waiting in line. As long as you get the young kids, the service is perfect. Why it isn't 5 stars you ask? They do not do the best job with the collars of my dress shirts . 1 out of 7 shirts have this problem. read more

Al Phillips Cleaners - Dirty collar? Yes! This is a problem I get 1 out of 7 dress shirts. My only issue with this place. - Dry Cleaning Near Me - Las Vegas, Nevada

I took my comforter there to have it cleaned and when I took it out of the bag the stuffing had shifted to the middle and was lumpy in many spots. When I showed it to the clerk, I was told that there was nothing that could be done and that I had signed a waiver, so "too bad". I've had many comforters in the past and have had them dry cleaned/laundered. This has never happened before. There was no effort made to make it right, therefore I will not be a return customer. read more

A few years back they lost about a dozen shirts and I had to argue a resolution with a manager that was almost never in the store (Ft Apache and Sahara) no wonder that location closed down. After the manager agreeing to pay be back with a gift card for the items lost. Present time, last week I took a quilt to get clean as I had not used the gift card, since I had no desire to take my cloth to be clean at their business, I swipe the card to pay just to find out the card NEVER had credit. I WILL NEVER USE THIS COMPANY OR GIVE MY BUSINESS, AGAIN! read more

Not the best and not the worst but definitely not worth any loyalty, so I'm looking for another cleaners with better staff and customer service. High prices without the smile from the staff. Used them only because they were convenient. read more

I don't know why the reviews here are so bad! :( I have never had less than great service here and have been using them for at least a year now. Prices are good and our clothes are always exactly the way we want them. I showed up after closing one night and I really needed my dress pants!!! Eileen was gracious about letting be grab them even though they were closed already! She saved me!!! And everyone is always friendly! read more

I visit this place on the regular, so I feel the need to brag about their clutch service. For starters, they're clean, organized, reasonably priced, convenient and always friendly. I always get my jeans altered to fit my 5'2 frame, and they've never disappointed. Reason enough, right? Another reason why I'm a regular would be their attention to detail. Yes, their cleaning and alteration detail is something to brag about but I'm talking about something a little different. My wonderful, smart but horrifically forgetful fiancé ALWAYS leaves stuff in his pockets. Not just receipts or what have you, but important documents, like, birth certificates, social security cards, pictures, keys, work ID's, his license, and, a personal fave, my debit card. Gotta love him. Every time I go to pick up his clothes, they always have a little baggy with all of the random goodies found in his pockets. Surprisingly, we've never officially lost a single item. You have to appreciate a company that not only does their job as promised, but goes out of their way to ensure you feel good about leaving your expensive clothing with them. Honesty like that is admirable. Side note: I've started dropping off our dry cleaning to ensure Al Phillips doesn't begin to feel like a lost and found. read more

I never write bad reviews, but I was so upset after leaving this place. I called in before I came in to check on pricing on alterations and the girl told me $6-7 over the phone and so I was reluctant to bring my pants in right away. When I came to pick them up, they told me it was double that for each pair. It would have been one thing to understand that the customer was obviously misinformed bc I was surprised on the price and even explained to them what I was told by the other employee, but they had poor customer service by automatically telling me the manager would still make me pay before even trying anything. And that I wouldn't be able to find alterations for $6-7 anywhere, but it's not like I arbitrary picked $6-7 out of no where to get a cheap hem; this is what I was informed. Then they call the employee who misinformed me to make sure, even though I already got the impression they weren't gonna do anything about it. And the employee says she doesn't remember, so of course it's her word against mine, therefore they told me they can "take the hem out" or "give me a 10% discount". How generous of them.... read more

The woman who barely greeted me as I entered, had no desire to be there. She doesn't put effort into getting your name, spelling it or proouncing it properly, getting your phone number with proper are code. For my area code she put (000)and she acted almost violent the second it turned 8pm because she wanted to physically push me out of the store. This business is not run well at all. They say no to any or all of my requests for y clothes and does not put the customer first. read more

The Cleaner takes you to the Cleaners. Wow - pricey They don't disclose or post prices. It was my first and last time to visit. The Wynn charges less! Holy crap. For the prices they charged, they could afford to deliver it to my home at midnight and still would have made money. One shot, no love! read more

SO EXPENSIVE!!!!! they didn't accept my coupon through Yelp and they make it so mandatory for you to print them out , this is crazy. I don't know if it's the fact that my jacket was for ROTC or what but that's expensive , bring your prices down. read more

Al Phillips Cleaners - I can find places waaaaay cheaper than this - Dry Cleaning Near Me - Las Vegas, Nevada

Ridiculously overpriced with no reasoning. It was my first time there, no price sheet/prices displayed. Dropped off my clothes, got a tag that just said 9 items but didn't think much of it. When I picked them up, I was blown away. Cost me $41.25 to pick up 9 items (1 women's blouse $7.20, 2 slacks $7 each , 5 men's dress shirts $2.85 each and 1 Polo Shirt $5.80). When I asked about the blouse being so much more than the men's dress shirts, the clerk said "yeah, they just cost more". When i asked about the high prices the clerk just said "everything has different prices, it just varies." I know what doesn't vary, me coming back to this dry cleaner. read more

Al Phillips Cleaners - Really!!!!!! - Dry Cleaning Near Me - Las Vegas, Nevada

The overall service at Al Philli[ps The Cleaner @ 7345 S. Durango is impeccable! Manager, Tami Reising and her team do an excellent job. They always remember me by name and I feel confident leaving my most valued garments in their expert hands. I've tried many other cleaners in the Vegas valley and found them lacking in customer service as well as overall care of my valued possessions. I know Ive found a keeper in this dry cleaner. A+ FIVE STAR SERVICE!!!! Thanks read more

I have lived in Vegas 42 years. Have always taken my dry cleaning to Al Phillips. I never, ever had any issues with Al Phillips. Always great service. However, several years ago I decided to buy items that didn't require dry cleaning. Then I found a new dry cleaner in town. I decided to try them. BIG mistake!! The first few times I used them all went well. Then there was an incident when my cleaning was not ready when I was told. Not until the next day, Monday, and I dropped my items off by 9 am on Saturday! So I stopped going there for several months. I went back again. This time the girl who took my cleaning got really flustered when I told her I wanted to pay in advance. That process took her almost 10 minutes! I recently returned for yet another visit. Again my cleaning wasn't ready when I was told, NEVER again will I return to this place! I returned to using Al Phillips for ALL my dry cleaning now. They are dependable, extremely good at what they do and their rates are reasonable as well. Oh, and their staff is always pleasant! So, if you are looking for a reasonably priced dry cleaner with great employees who do great work go to Al Phillips the Cleaners! read more

Danielle's professionalism and quality of the alteration I received deserve 5 stars however the procedures used to estimate and charge the client are in need of improvement. read more

Ive always gone to this dry cleaner. Same routine every week. I get my denim jeans press down the middle and cleaned.. last 3 times ive gone in pants aren't pressed hard like I've ask.and in detail states on computer and slip. Today was when i called it quits on this company.. for a EMPLOYEE to tell 5$ isn't a lot is insulting and rude ! Nor her place.. it's not a lot but when your paying for something to be done u expect to pay for service i asked for! read more

Always on time and great job with cleaning and alterations. I am part of their Platinum service could not be happier.

Horrible! Many times my clothes have returned smelling like cigarette smoke. Very pricey too. I will never use their service again.

Service is exceptional, friendly staff. Clothes are always ready when told !!! Tami and Danielle are what customer should be like. read more

DO NOT GO HERE EVER. They will destroy your clothes, charge you for it, and then when you take it back not reimburse you and you dont even get an apology. Worst cleaners ever with even worse customer service. read more

I brought in Roman blinds I wanted cleaned. The were mounted on wood and we were told a manager needed to look at them. Drove to a different location so manager could check them out and was told if we removed the wood they could clean them. My husband disassembled them and we dropped them off with additional cleaning. I called to verify the items were ready on the day I was told they would be, and was told the Roman blinds were Not cleaned because they were damaged. No phone call, just waited until we picked up to inform us. They were not damaged, just disassembled. I am very unhappy due to the time spent trying to make sure they could be cleaned and not even a phone call to let us know they could not do the job even though they said they could. read more

First time dropping off an item for a hem and alteration at this place. It saddens me to rate a business with a bad rating. We were assisted so nicely when our item was dropped off. At the time of our pick up which was 3 days past due of the original pick up of Monday, we found out after paying for our item that the hem and alteration wasn't done. We found out before leaving the store because my husband wanted to check how the item looked like. It is just disappointing to see that after all that good service we received our item wasn't done and the person that assisted us with the check out process didn't help us nicely. We work at businesses as well that provides customer service to clients and when treating customers, especially with those that has issues and the fault is with the place you are working at you as the representative of the company should apologize on behalf of it regardless of it was your mistake or others that work there. Every employee is the reflection of the business they work at, and in terms of customer service you need to know how to deal with customers with outmost respect and integrity. read more

Great experience, the service was polite and prompt. The prices are good and was told outfit would be done within 24 hours.

Believe the bad reviews about this particular location! I went against all odd and decided to do business with them since I use to use al Philips a couple years ago! Since I've moved back to Vegas this location is the most convenient for me but after my first visit it will no longer be my location of choice. There's always just 1 employee working and the two times I decided to come once to drop off and the other to pick up I was greeted by a new employee and she definitely hates her job. Not very pleasant to work with, very short with her words keeping the conversation to a minimum and not very knowledgeable about the Platinum Al Phillips membership bag. I wouldn't even be able to sign up for it due to the lack of knowledge she had about the program. Not sure who to blame management for not explaining to her OR her for only retaining 1/4 of what she was told.. Safe to say I won't be back.. read more

Disgusted with the service. I am uniformed personnel, and had always taken my uniform to this location to be cleaned. Until, I brought in a uniform that had blood stains from rendering aid to an injured individual. The store manager, denied my uniform basing it off of OSHA laws. I looked up the law and there is no law that pertains to dry cleaning. I mean afterall isn't this why people seek out a dry cleaner? When I called back regarding the issue the store manager was very rude, short, and interrupted me often not allowing me to discuss the issue appropriately. I called two other locations who stated they would take my uniform. Pretty inconsistent business. I called corporate who never returned my call regarding the complaint. I will never return with my business. read more

I kid you not, the lady (i think her name was Naya?) who was at the desk was hands down the most grumpiest person i have ever met. She treated me as if i was bothering her, and everytime another customer came in she said something like shit, or wow (sarcastically, rolling eyes). I told her that it was my first time there and she sighed really loudly and gave me nothing but hostile attitude. She didnt even ask what i needed, cuz actually i needed some altering but i decided not to even ask. I hope shes not the one actually dry cleaning my suits, if so, lets see how my clothes turn out. read more

Seriously the worst customer service. They do a good job with the cleaning but IMO the crappy customer service trumps the cleaning service. Dropped off a suit for my husband with an older white lady I believe to be a manager, at 8am on a weekday; the sign says if dropped off before 9am, it can be done by 6pm. We were leaving for a trip to Cali the next morning and needed the suit. Came back at 6:30pm and it wasn't done. The lady basically called me a liar saying I probably dropped it off late. There was no apology or even an explanation. Second story- I picked up on Sunday at 4:02pm; doors unlocked, and I didn't realize they closed at 4:00 (my bad). younger black lady was PISSED I was in there. She snapped "unless you are here to pick up I can't help you" to the gentleman in front of me. Then she answered a personal call and said "Sorry babe, I am still working even though we are supposed be closed and I should be on my way home". I walked out. I wasn't going to deal with her; my husband knew EXACTLY who I was referring to when I said the lady was rude and he said she is always rude. I am NEVER greeted kindly when I walk in to pick up or drop off. This place obviously doesn't train it's staff in appropriate customer service. We've only been going here less than 6 months. After Sunday's experience we will NOT be going back. read more

don't waste your time trying to use the check in offer coupon because they will tell you that you have to print it out, even though the coupon comes up digitally. read more