We have used this business for years and today, all of a sudden, $9.43 to dry clean one man's shirt! Ridiculous!

"Ready on Friday - or any other day - don't believe them. I dropped off some shirts for cleaning, the attendant said "they'll be ready on Friday." But..... what she should have said is "they'll be ready on Friday AFTER 5 PM. " They close at 6PM. So there's a one hour window that you have to squeeze into your schedule, during rush hour, to get your stuff on the day they say it will be ready. I drove up to pick up my stuff at noon on Friday, 1/3/25, and was told my clothes wouldn't be ready until after 5 PM. The charge $9 to clean one shirt. IMO nine bucks for a shirt should be next day service. We can all make more money; none of us can make more time. Now I have to make two trips. I'm looking for another dry cleaning service. This place has concierge prices with laundry mat service. Not being able to execute on the basics - such as being truthful with customers - that's usually a harbinger for a business that's on its way to failure. read more

I needed a throw dry cleaned. I went in and asked if they could do it, they said no problem. I was very pleased with the service and picked it up today. The price was reasonable and the people very nice. read more

BEWARE - take your own bags and hangers when picking up. I have had the worst experience ever with a dry cleaner - or almost anyone in customer service. I drop off a formal dress on Monday, they call me and tell me that it cannot be cleaned. They ask me to pick it up. I go back and the dress is gone! It's been sent back to the plant. they ask me to come back another day, I go in on Thursday to pick it up and they take it off the hanger and hand it to me? I say - can you put it in a bag. They say they don't have a bag I ask them to find me a grocery bag, any bag as it is glittery. They say, they don't have any bags. I see an entire stack of bags hanging from a hanger and ask can I have one of those, I'm willing to buy the bag. They say no, those are for another customer. I brought the dress in with a bag and they have no bags for me. Feeling like I'm on a Seinfield episode with "no soup for you" - I decided to just try to turn the dress inside out and roll it up, walked out with it in a heap!!! Then I get another call and they say the top portion fell off behind the counter. Went back, they were closed early on Saturday, at 2p. Who closes at 2p on a Saturday and not open Sundays. SO... My fifth trip in today, I see it, hanging on a hanger and no bag. I ask, can you really give clothing back without any bags at all. They say, no bags. They remove the hanger. I see the same quantity of clear bags on the same hanger in bulk that they refused to give me one of and ask again - there are the bags that were for another, it's been a week, what is your store's problem in not supplying my clothing to me without a bag, even a grocery bag would have done better than handing me a wad of clothing back. The young man says, they usually have extra bags under the counter but at this time, they are all out. Not even an apology, not a demeanor that was encouraging of me to return. Just "see ya". I wish I had read the other's reviews. Not even a trash bag was available both times. When you see other bags empty and you can't possibly not have bags when you can go to any store and get bags - garbage bags, grocery store bags, brown bags, any bag... They our out but refused to go and buy some at a dollar store. Even the thrift stores have bags. The restaurants have bags. But this drycleaner, smug, defiant and unhelpful just doesn't care about customer care. Five trips and a week of no bags- I don't think they are going to get bags or they only give to those who pay for their cleaning - unsure what their problem is... I said, this has been the worst customer experience ever and that I would not be back. The young man said, mockingly, "oh well!". The young girl was actually amused and smiling. Who does this? So - if you go here - just remember to take your own bag, you may not get one when you pick up. Unsure if this was because there was no charge$$$ as my dress could not be cleaned, the coverlet could have been cleaned but because they chose not to clean the dress, no fault to them, as it says not able to clean, they decided not to clean the remainder of my order. I would never recommend this place. read more

They have always done a great job. Prices are still better then others . I recommend them they help in a emergency and always have gone above and beyond. Very friendly read more

Over priced and did not do what was asked! $90 for for 7 items (3 are jean leggings) we will not return, ever !! I wish I would have read the reviews on yelp but we just happen to run into this dry cleaners.. no apologies just said he would redo them but my husband needed it for today he was going out of town ., So to be fair he did try to accommodate us but the price is not fair for the service rendered .. 2 stars I felt is fair. Stars taken away; 1. Didn't do what was asked 2. Extremely over priced 3. No apologies Those are the 3 stars taken away :) read more

Make sure to get a receipt on the stuff you drop off. I'm missing stuff as well as another customer that dropped off at the same time. They take your stuff but you have no proof of what you gave them. Also very expensive! read more

From drop off to pick up the customer service at the place is the worst I've experienced. I was treated unkindly both times & felt like I was totally inconveniencing them. I will never go back. read more

Got to the store literally at 6:02pm. The girl had locked the door and was at the desk and said to me, "sorry, I can't open and let you in." Absolutely the worst customer service EVER. You have lost my business. I will go anywhere OTHER than you store from now on. read more

The owner, Kent, is very nice and professional. We are from Laguna Beach, California. Malibu Cleaners is over-priced, even by California standards. Red Rock Dry Cleaners is more reasonably priced and they do non-toxic, wet cleaning, if you request it, like they do in Orange County, California. We go to the Sunset Blvd. location. There is a drive-through, which is great! They have 2 locations. read more

I have been going here for YEARS, and over the last couple of months, I have noticed the quality going down not to mention the mediocre customer service. Straw that broke the camel's back.... I dropped something off last week and was told I could pick them up Monday after 4. Well I showed up on Monday about 415 only to discover they were closed. No sign on the door, no one inside, nothing. When I went the next afternoon, I was told they "forgot" it was a holiday. I needed my items for Tuesday morning and I had claim checks promising my items Monday at 4pm. I could not even get an apology. I will NOT be going back. read more

Do not take your clothes here!! I dropped off 20 shirts and when I picked them up I had to return 15 of them because they looked horrible. When I picked up the 15 I returned half of those were terrible and decided to take my losses and go. They also broke a few buttons and snagged one of my shirts. I will say that the lady that worked there was pretty nice but that only gets you so far. read more

They snagged an expensive blouse and when I returned the blouse to talk to the manager, I was told he was not in. The blouse stayed there for 3 months and no contact. This was at the Brigham Road location. Never went back. read more

I dropped off a queen sized comforter for cleaning and it came back ruined. Owner/Manager said that happens some time and would not even refund the cleaning charge of $30 much less the cost of the comforter. I will not ever use them again. read more