When I called to book an appointment, I specifically stated that I have keratoconus, wear scleral…read morelenses, and was over due for contact lenses prescription update. I asked see someone who specializes in Keratoconus and Scleral lenses. I was told that would be possible. I arrive for my appointment and first thing is they make it abundantly clear (with tacky printed paper signs) that they DO NOT see patients without a co-pay. Receptionist was rude, but hey low wages and $6 gas, I get it. But at least get some professional signs. I forgot my wallet and was informed they don't see patients without a co-pay. Period. They don't take any form of digital payments. I was able to use my digital credit card's virtual card number for the $50 copay. I sat down and waited and waited min for my appointment. They had no problem giving plenty of attention to the vendors who came in after me. Two vendors were led back to see their physicians without haste and both appeared to come in unannounced. I finally get called back, with no apology for any delays. I've been treated better in a line at a night club. After initial question were gathered, I was informed that I was only scheduled for a basic eye exam and NOT anything related to getting my prescription updated (even though I specifically stated that when I called), I would have to come back and spend ANOTHER $50 to see a different doctor who does not specialize in Keratoconus, but handles prescriptions. Both of my previous experiences at optometrist both doctors who specialized in my eye disease were able to examine my eyes AND fit my scleral lens prescription. Here it seems they want to milk you for all they can, so book you for 2 separate appointments. They did cancel my appointment, but I wasted my time taking off work and going here to sit around in a waiting room with 1 bar of cell service. Avoid. The customer service is awful. They do a great job at making you feel like a number. But that's what you get in America where our healthcare is a luxury to be rationed. If you are going to rob people for co-pays at least get some decent wifi so we can browse the internet while we wait patiently for our rationed health care. Trust the one star reviews, Waste of time and overly expensive with bad attitudes. Go else where.

If you want to be treated like you're in a factory, this is the place for you. Absolutely zero…read morepersonal contact, check in is with a machine, so just know you are being processed. These people really need some BASIC customer service training!! No one told me my eyes would be dilated and I came alone so I had to cancel my appointment and get my money back. No apology. I drove over an hour for this appointment. Yuck.

I had my first appt with Dr Ballin several weeks ago. I remember thinking at the time that I had…read morefound a great doctor. I am over 70 yo and have multiple issues with my vision, including 2 recent eye surgeries. Dr Ballin spent 45 minutes carefully testing all aspects of my vision. My new glasses are without a doubt the best new prescription I have ever experienced. I now recommend Dr Ballin to all friends and family. He is The Best.

I waited a little for my appointment but it's worth the wait. He is really friendly and…read moreprofessional, the receptionist too! I found him back in 2013 and I still keep coming back. Espere poquito para la cita, pero el el muy eficiente y amable. Lo recomiendo mucho.

This review is from Francis X. Dellosa written through my account because Francis doesn't use the…read morecomputer. His words: "Please please please do me a favor and post something wonderful about Dr. Penrose. He did such an amazing job on my eye surgery and I'd hate for anyone to go anywhere else because he really knows his stuff and everyone in need of eye work should pay him a visit first!" My words: "Where do you want me to post it?" Him: "I don't know, that Yelp thingy?" Me: "Ok so you want me to Yelp review your eye doctor on your behalf?" Him: "YES!" Me: " I see" ( pun intended) Him "Not as well as me!!"

I've visited both office locations for dry eye treatment and annual eye checkups…read more Writing because on multiple visits, I've overheard comments during conversations between the front desk ladies that were unprofessional in a healthcare setting. I cannot speak on whether these comments reflect any management awareness, but as a patient, it made the environment extremely uncomfortable to hear what I understood and perceived as carelessly ignorant. Living in California for a long time, these were not words I expected to hear and very inappropriate for the workplace let alone a "professional" clinic. The rest of my experience here has been great; amazing doctors and aides who have persistently helped me through my slough of issues, which makes this all the more unfortunate. I will not be returning and would strongly encourage a refresher of basic empathy, inclusiveness, and client-sided professionalism.

I went there today to get my results after weeks of Dr visits and tests. The assistant told me that…read moremy appointment was to take more tests which is absolutely not what the Dr told me. When I asked to see the Dr, the assistant said no. I have now wasted a lot of my time and do not know anything that I didn't already know before. I guess I have to start over with a Dr who knows what they are doing. I'm trying to think of a time when a Dr acted like this before, but even the Army doctors I saw during Vietnam were way more useful

Dr Bidar performed my eyelid and eyebrow lifts in June. My eyelids were very droopy and my vision…read morewas impacted so much that I was very happy to have the surgery. The procedure went well. Dr Bidar was so kind and I was assured of a successful recovery because he has performed thousands of these operations. The aftercare has been wonderful, and everyone comments on how rested I look. The physical results are perfect, but my main reason to do this was to improve my vision. I was shocked at once by how clear it is again, and I don't have to keep raising my eyebrows to see well. I recommend him 100%. He does Botox as well. You can find him at Vantage Eye Care in Monterey and Salinas. The staff is also excellent and very easy to work with.

I really liked this office. Both the doctor & the staff are helpful and kind. I enjoyed working…read morewith them in person and over the phone. I had just moved to town in 2019 & they squeezed me in on New Year's Eve, right before my insurance ran out. :) Some reviews on Yelp have complained about the office being cluttered- these must be out of date, for while it isn't a large facility, I found the reception area clean & lovely. There's nice plants & plenty of natural light from the front windows. Thanks for a great visit!

The doctor and staff were nice enough but all the equipment seemed very old and there was a big…read moremess. A desk with piles and piles of paperwork, the carpet was really dirty, and nothing was wiped down (at least that I saw) between patients. I don't think I will go back.

Please stay away from Dr. She . She has terrible bed side manner and I did take her her advice with…read moremy glaucoma and she made my eyesight worst with the new eye drops she prescribed. I made another appointment with here about my concern then she keep pushing laser surgery on me know how uncomfortable I felt. I am switching Dr. ASAP . I miss Dr. Husted may he rest.in peace. He was my for 6 years.

I made my appointment over 3 months ago. They kept reminding me by phone and texts ahead of time to…read moreconfirm, including a message in the morning for my 2:45 appointment. When I got there, I was told the doctor is practicing in downtown Monterey and I can go there. The front office could have called me of the change but said they did not have me on their schedule which is why they didn't call me. I decided to take my business elsewhere. A friend highly recommended Vantage Eye Center in the same complex.

Receptionist is the worst!! Came in before lunch time and declined to help me. Won't be going back!…read moreShe didn't even offer to ask if I could come back or get the phone number down she literally walked me out the door.

We have been going to the Hartford's for our vision for years. We have always been treated with…read morekindness and respect. Their office staff have always been friendly, knowledgeable, and helpful to us. I recommend them any time someone asks for an optometrist.

I've consistently had great experiences at this office. From the moment I arrive, the staff is…read morewelcoming, professional & efficient. Dr. Gonzalez provides outstanding care--always patient, attentive and thorough. He takes the time to explain everything clearly, answers all my questions, ensuring that I feel comfortable with my treatment plan. I genuinely feel that my eye health is a top priority here. I highly recommend Dr. Gonzalez if you're looking for high-quality ophthalmology care. Note: been a patient for several years now, longer than I've been a Yelp-er

I was very impressed with Dr. Gonzalez's professionalism; he was very attentive and made sure I…read morefully understood the condition affecting my daughter's vision. Overall, I am very satisfied with the entire staff and the service received.