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    Hyatt Centric Mountain View

    3.8 (69 reviews)
    Open Open 24 hours

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    Recommended Reviews - Hyatt Centric Mountain View

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    Restaurant
    Anna C.

    Modern, clean, and located in a highly walkable area. It's a mixed residential/commercial community, and I definitely wouldn't mind living here with walking access to Trader Joe's, Orangetheory Fitness, Stretch Lab, and lots of other businesses. Food at the attached Fairchilds restaurant was very good. Fiji waters in the room are complimentary for World of Hyatt members, and the larger 1L size was much appreciated to stay hydrated. Especially because the gym is hot and stuffy.

    Guy K.

    In A Nutshell: -The Hyatt Centric here is very nice. -My stay was superb, from being able to get into my room earlier than expected, to the always friendly staff & the cleanliness of the entire hotel. -The room on the top floor (6th floor) I stayed in was immaculate. -It had very high ceilings, good black out shades & really nice large bathroom shower. -The gym was very nice to use as everything was spaced out pretty well & had a lot of equipment to use. -The location has everything you need nearby from hot yoga to Trader Joes to delicious pizza. Overall, I highly recommend staying at this Hyatt, it has everything you need, it's quiet, secure & in a really great location.

    Bathroom in the standard suite.  The tub does fit two.
    Christopher C.

    We stayed this weekend at the Hyatt Centric Mountain View and found this to be a hotel that's not ready for prime time. On the surface, the Hyatt Centric Mountain View was a beautiful facility. It had all the elements of a modern hotel, check-in desks instead of a counter, brushed concrete floors and an open bar area. It had a generous sized pool deck and a workout facility with a Peleton machine and the rooms were design centric with hardwood like vinyl floors and cool Kohler hardware. However, underneath all of this...this was a property that lacked management supervision and property training. Starting off with the front desk. We hold Globalist status with Hyatt, meaning that we are offered an upgrade upon arrival based on availability. (Now, we checked prior to arrival and there were upgrades available all the way up to standard suites)...However, when we checked-in not only were you not offered an upgrade, the front desk agent lied to us and told us they were completely sold out and only reluctantly checked when we showed him the app. I get that you can be busy, but this was a customer service training issue and quite frankly there was no one in line behind us. After being upgraded to a standard suite, we were given instructions about breakfast and we headed up to the room. This property was only 6 floors, yet the elevator felt like it took you up 12 floors because it was that slow. The room was absolutely beautiful, if not a little cold. It was very modern and minimalistic with furniture that looked good, but wasn't comfortable in the least. Our room was also a little weird, if not a safety issue because we had to enter into one room which then had two separate doors which had two different entrances to different rooms. I'm not sure why that designed choice was made. As I mentioned, the room was very clean and beautiful, but upon closer inspection, it was not ready to be occupied. The toiletries in the bathroom were all empty. Now, this was deliberate because they were all lined up properly so whomever was cleaning the room deliberately didn't replace the empty toiletries. Again, this was a management issue. Whomever was doing the inspections clearly overlooked this and never instructed their team to do so. Also, the temperature of the room was set to 70 degrees, but with the hardwood looking vinyl floors, it got really cold. That wasn't a bad thing during the heatwave, but it did get cold during the evenings. Also, the next morning we went down to Fairchilds for breakfast and the service was horrendous. The bartender should be fired immediately for the simple fact that she didn't even acknowledge us when we were trying to ask her a question. We were told to sit where opened, however it took about 30 minutes and after I went up to the bar to request service before anyone bothered to serve us. I understand they might have been understaffed, but that's just recognization of your surroundings. It took another 20 minutes before we were served and the food wasn't very good. The breakfast burrito was passable, but the cheese in the burrito was definitely kraft singles. The chilaquiles was so sour that it was inedible. The amount of Chile verde used just overwhelmed the dish. After dining, we could have just walked out since the service continue to be non-existent. This was about the worst service I've ever seen at a Hyatt property. Parking was located across the way in the basement of the Icon Theatre parking structure. When you arrive, you can either double park out front of the hotel or park in the 15 minute parking spaces next door. The was no door man or any kind of curb service. Once you check in, you can then move your car into the hotel spots which was gated. It was $15 a night for parking. Acceptable for the area. Overall, the Hyatt Centric looked like a prime property in the San Antonio Village area. It was well situated to many tech companies offices and close to Stanford. However, for what they're charging for their rooms and lack of any type of service and checks and balances, this was a property that wasn't ready and continues to not be ready for prime time. My suggestion...look elsewhere. Marriott has two properties right down the street that both look very promising. Don't waste your money here.

    Mini fridge
    Jon M.

    SERVICE & CHECKIN I checked in early for free & received excellent customer service in the morning; great banter, good energy & very personable. The employee that took over for subsequent afternoons was quite cold & not as approachable. Phone service wasn't always timely but it was professional. Late-checkout quota fills up fast so call in sooner than later! Deposit is $100/night which you can pay for with Tap, along with the traditional payment methods. Contactless checkin is also supported at this location via Hyatt's app. LOBBY, ELEVATOR, CORRIDORS The lobby design & orientation is unconventional but it's clean & works well enough. Around the corner are a triplet of speedy elevators with generous spacing, keycard required. Lifts open to well-maintained artsy corridors decorated with motivational quotes, unique fixtures, & fun carpet patterns. ROOM https://youtube.com/shorts/z4e8gAspmQk?feature=shared The room has a very nice vibe: contemporary, clever, & elevated. Too contemporary in some aspects (seating) but still aesthetically pleasing. Wood flooring, high ceilings, & wall-to-wall windows round out the rest of the room. The workspace design is puzzling & unproductive... The seating is more fashionable than functional, lacking basic ergonomics or mobility. The tabletop is also incompatible with this designer chair due to the depth. BED I slept in a single king configuration where the mattress provided underwhelming support & was more soft than firm. The Sealy mattress line is still solid, just better suited for those that enjoy the "sinking" feeling of these toppers. The headboard is a standout for its unique texture & utility, containing: USB2 & USBC charging ports, mounted lamps, reading lights, & a convenient master light switch. Linens were exceptionally soft, clean, & high-quality (400tc 100% cotton). The pillow build could be better (less feather, more foam) but these layer well-enough to compensate for lack of density. Cons: ports weren't operational on one side of the headboard. BATH A medium sized washroom with a sleek, sharp, & elegant profile. Lots of detail to appreciate: glossy Porcelain shower tile with beautiful marbling, contrasting matte flooring, masterfully crafted stone wash basin, & a gigantic luminous backlit vanity. Shower specs were excellent too: a walk-in glass rainfall shower equipped with a height-friendly hand shower & pre stocked with BeeKind bath products. Cons: trash can is comically small; $100 fine for lotion theft is a strange system & ripe for future bad reviews. TV & ENTERTAINMENT 55" LG HD LCD flat screen anchored by an extendable mount. The TV solution provides a mix of premium & basic channels + streaming support. Cons: The universal remote is visually appealing & on-theme, but inputs are incredibly slow to register. WI-FI & CELL RECEPTION The bane of this stay... Complimentary but its a struggle with no premium alternative; frequent disconnects & poor QoS exhaust Mobile device battery life. Verizon service didn't perform well either (1-2 bars; inconsistent speeds). --Nerd Stats-- 10-15 Mbps download 11-14 Mbps upload 0% packet loss 10 ms latency 21 ms jitter --Performance-- Video streaming - average Online gaming - poor Video chatting - poor FOOD & DRINK Not DoorDash friendly but there's a restaurant (closed on Sundays) & bar onsite + snack shop for junk food. Entrees cost 20-32 & the menu is accommodating for those with various dietary restrictions. A small mini -fridge, K-cup coffee, & $7 bottled water are available in-room. The QR code menu in-room points to a weird modified version of the restaurant menu so go to the main site instead. NOISE It's a generally quiet environment outside. Walls are thinner than expected & walking on the hardwood can be thunderous. Sounds also leak in heavily from the hallway. LOCATION Walkability & safety couldn't be higher. Lots of choice & convenience. VERDICT A love-hate stay until the end. Poor Wi-Fi AND cell reception makes any hotel a non-starter for me. It's eco-friendly but far from being "tech-forward" in any way (motion activated lights, remote controlled AC, digital phones, touch-mirrors, cordless shades, robotic bell service, virtual concierge, etc). For non-techies, I think it's a great choice with a lot to appreciate. I won't be returning but I recommend checking it out once. 3/5

    Comfy beds and luxe bedding.
    Sandra P.

    Stayed for one night after experiencing a power outage. So glad we did! Was super impressed with the decor & design of the suite. From the smooth wood floors to the dramatic high ceilings. The luxe bedding and modern bathroom. The design of the room was well thought out so it functioned to perfection. We had dinner at their restaurant just before they closed for the night and my goodness, I was not expecting it to be so good! Our server was so pleasant and attentive. The walls were a tad too thin, as we could hear running water from toilets and showers. But that's to be expected. Really liked the clean and modern bathroom and shower and especially fell in love with the Bee Kind haircare and body products. Bonus points for the Dry Bar blowdryer. My boyfriend had a work meeting the next morning so he appreciated the desk. The only bad things I could say about our stay is that the Fiji water provided was expensive so that reminded me of Las Vegas. The food of course in the restaurants was overpriced and the food options were very limited. But luckily the hotel is located near lots of places to eat and find a coffee if you wish. I would stay here again & I would definitely recommend this hotel to friends & family.

    Megan S.

    We loved our stay at this hotel. We booked the VIP suite as a fun staycation and it felt like having our own private hotel. We had a lovely note and plate of cookies for the little one as a welcome. It was not super busy and many days we had the pool and hot tub just to us. The location is fantastic with many businesses and eats within very easy walking distance. Parking is very easy and there is a Trader Joes steps away. The only issue we had was mini footsteps running in the room above us on the last night. Otherwise the stay was great!

    Dirty pillow cases
    Grace C.

    Nice, modern facilities. Friendly front desk staff. I stayed here while I was in town for work last week. It's a nice hotel, if you just need a place to sleep. The room was super cold, even though it was set at 70. It still felt really cold even though I increased the temperature to 73 degrees. I woke up with chills one morning, and couldn't tell if I was sick or what. One of the pillows was also dirty and they didn't bother replacing it.

    On the 6th floor when coming off the elevator
    Viana R.

    Five-star experience all the way! I decided to rent a room somewhere for my husband for his birthday recently, unfortunately all the Hotels in our area have really poor reviews and I didn't feel confident booking anywhere local to us. So I decided to look at Mountain View and I ended up coming across this hotel and I'm so glad I did. It had good reviews more recently so to me that showed that they saw what their previous customers had said and made improvements on prior issues which I appreciated. Booking is really easy, you just pick whatever room you're looking for and they show you the rates right then and there, you input how long you're staying and when and you have the exact quote ready for you instantly. This was a really smooth process which I loved. Upon arriving we were greeted as soon as we walked in, they do require masks, unfortunately I cannot remember the name of the employee (they were working the night of the 25th, Feb) that helped us check in but they were extremely helpful and really easy-going they set a great tone for our visit and I loved that. They also told us about the complementary parking they had available which we ended up utilizing later in the night. They gave us our room key and told us how to use the elevator and about the lounge and bar downstairs as well as the other amenities available to us. The only special request I had put was that I wanted a high room because I wanted a nicer view, we did get a room on the six floor which I loved, but silly me, I forgot that the hotel has rooms all over not just on one side of the building so we ended up getting a view of the parking garage next to it lol this turned out fine because we were really only there for the one night, if we were there any longer I probably would've asked for a different room facing the dog park. The room itself was gorgeous, it was simple but it was all we needed and all I wanted for my husband. We had two TVs, one on the side where the couch was so we were able to eat our dinner and enjoy some TV, and when we were going to sleep we had the TV on on the other side. We had a mini fridge and a Keurig and an ice bucket as well as two bottles of water. The bottled water is seven dollars each so if you do want water for the Keurig machine and you don't wanna pay seven dollars be sure to bring your own. Or you could just go to the ice machine and wait for the ice to melt for the next morning. There's also a rather large mirror in the room and a desk in case you need to work from the room. You're provided an alarm clock and lighting pretty much anywhere you would need it. The bathroom was probably my favorite part, the tub was huge and actually fit both me and my husband in it comfortably. We had a wonderful spa experience here. They provide plenty of towels, shampoo and conditioner and soap for the shower as well as the tub. The shower was amazing, it had both the detachable showerhead as well as the waterfall showerhead and that was one specific reason I chose to splurge a little on the room, because I wanted that waterfall Showerhead from my husband since he's tall and typically has the duck under showerheads. There was a safe in the room as well as a closet area to hang any clothes we needed as well as a bench to sit on. Check out time is at 11 AM, we were just tidying up and on our way out the door when I had to go back and throw something away and that's when I realized that they actually turn off the electricity at 11 lol. So definitely be sure that you are ready to go and out the door by your checkout time otherwise you will not have electricity to keep getting ready! Overall my experience here was wonderful I would absolutely stay here again, and honestly I'm thinking about getting another room just so my mom can have her own spa time to herself!

    Pool and lounge area

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    Hyatt Centric Mountain View Reviews in Other Languages

    Ask the Community - Hyatt Centric Mountain View

    What sort of quick service food places and retailers are within walking distance of this hotel?

    They have Trader Joe's, Walmart, McDonald's and many cool restaurants all within walkimg distance.… Read more

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    Review Highlights - Hyatt Centric Mountain View

    There was a dog park feet away and even a movie theater a block away.

    Mentioned in 5 reviews

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    University Club of Palo Alto - UC Sharks practice at during sunset.

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    I absolutely love the University Club of Palo Alto!…read more For me, the highlight is the pool. I love swimming here--there's an excellent lap pool where you can sign up for lanes, a diving board for extra fun, and plenty of open swim time for families. Kids can't get enough of the swim team, and there's even a shaded baby pool that's perfect for infants and toddlers. The tennis courts are top of the line, whether you're playing just for fun or competitively. The tennis pros are fantastic, and the whole tennis community here is great. Pickleball is also really taking off--it's always fun and social. The gym has everything you could want: Peloton bikes, free weights, machines, and a full range of classes. Beyond fitness, people also gather for bridge, mahjong, and other activities, so there's something for everyone. The food is excellent, the full bar is always a plus, and the events calendar is packed. There are great adult activities (salsa dancing, wine tasting, Aloha nights) and plenty for kids too (kids' night out, movie night, and more). Best of all, the community is welcoming and friendly. It's easy to meet people here, and many members end up making lifelong friends. All around, it's a wonderful club--I can't recommend it enough!

    Hyatt Centric Mountain View - hotels - Updated May 2026

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