Outdated, only 1 working elevator, semi convenient location. Breakfast options are very limited; majority of the food is VERY greasy. Gym is tiny, but it does have a scale. Room is good size, water pressure is good, WiFi is Strong. The pillows were comfortable. It was a decent place to stay amidst the hub bub of SXSW. read more

What a wonderful staff here at the Sonesta Select Austin North! The GM, Carmen and all of the other staff are so accommodating and do everything they can to make your stay a pleasurable and stress-free experience. Thank you for helping me with my 3rd party reservation and going out of your way to fix my booking! Thank you for helping me with my heavy luggage, lol!:) Thank you again and we will be returning! read more

Would not recommend to stay here, blankets were bad condition, breakfast was not good. read more

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Update on review: Albert refuses to speak to me or give my money back so unfortunately I had to escalate it to corporate. The worst general manager I have ever experienced. You left your customer room unsecured and unsafe and every time I call he stepped away for a meeting or isn't available lol this place is a complete JOKE. I'll definitely be having corporate review these yelp reviews and sending them my police report about how the police had to come to my room guns drawn because they also had to make sure their SAFETY was first being that we all don't know who could be in my room since it was left open for 12 hours smh. read more

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Hotel needs to be updated this is clear. However, Kendra at the front desk is a doll and made it worthwhile. It used to be a Hyatt place so things are a bit...dated. I don't mind some character but the halls are pretty dark and it feels kinda like your grandmas old house. Now the room was clean, beds were fairly comfortable, but the toiletries and towels left more to be desired. There was like one thing bath towel. I stayed on the highest floor 5 and it pretty much seemed like I was the only one there. I do not mind that. Breakfast is cooked well, and there's ample options. The hotel is great when you have a longer stay and you need to stretch your dollar. read more

Incredibly rude and unprofessional front desk clerk. She laughed at me and another patron for arriving after 3am when NO WHERE on any information page about the hotel that check in MUST BE before 3AM and she was extremely dismissive and acted like her being on speaker phone conversation was more important than guests who were only looking for answers I've been coming to this location for almost two years and I won't be back bc of this experience Oh and the elevator doesn't work the smoke detectors are all broke hang the whole place reeks of mildew two paying thumbs downnn read more

We stayed at the Sonesta Select Austin North from July 2-5, and it was one of the worst hotel experiences we've ever had. We flew in from Michigan to spend time with my daughter's husband before his military deployment and hoped for a comfortable stay. Instead, we were completely catfished by the photos and descriptions online. I've stayed at the Royal Sonesta in San Juan and had a great experience, so I trusted the brand. I booked two upper-floor rooms via Expedia, but on arrival we were told the elevators were broken--and had been for a while. No warning was given. We were moved to lower floors, and the stairwells reeked. The rooms were filthy, with stains on furniture, pubic hairs in the bed and bathroom, and black mold in the shower. One room smelled strongly of marijuana. Housekeeping never came--no towels, toilet paper, or basic cleaning. When we asked, they simply said "no." The worst part: my daughter found a roach crawling on her 3-month-old baby. We found another in the bathroom and recorded it. Even more disturbing, we saw homeless individuals bathing in the unlocked pool. There are no cameras by the pool area, and no manager ever on duty. Staff admitted Sonesta took over an old Hyatt and put up a sign. The hotel is unsafe, unsanitary, and poorly managed. We have photos, video, and proof that no cleaning was ever done. Avoid until serious improvements are made. read more

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Had a wonderful stay at this property.. they were able to check me in early as soon as I arrived from my area.. Robert was wonderful as soon as we arrived. He took care of us as soon as we arrived.. I recommend this place great price Great service read more

Your reviews Sonesta Select Austin North Austin, Texas Unclean unkept hotel May 2025 My stay May9-10- 2025 Horrible!! The overall condition and location this hotel is disgustingly unacceptable. It is in a transient area.There are numerous reasons that this hotel should be rated as uninhabitable. See the following reasons , 1 grounds are unkept beer bottle caps cigarette butts and dog poop everywhere and lawn care is nonexistent 2. HUGE roaches in lobby and little ones in the room 128, 3.no hand soap in room 4. shower grout black and air filter vent dirty 5. One set of thin towels and paint chipped off walls 6.breakfast food and coffee all gone before 10 am as posted 7. Hallway on 3rd floor smelled like old wet carpet... DO NOT STAY AT THIS HOTEL!!! The nerve of them to charge such prices. This hotel should be condemned read more

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I really wished I save photos from this stay. I have contacted Priceline after I spoke with the general manager on the day we checked out on Memorial Day. He said just to have Priceline contact the hotel to verify that I would get 50% off of this day due to the conditions. On the first hotel room, the TV did not work and there are several outlets that were missing light bulbs. We needed a day of relaxation during this weekend unfortunately one of my family members was getting taken off of life support on Memorial Day and not having a pleasant day did not help. On the second room that they moved us to it was missing several lightbulbs as well and there are the broken light so it was like a loose circuit or something. The bathroom smelled like straight earring and just sweat so I did not feel like it was sanitized. The Deadbolt was loose on the door so I had to pretty much makeshift something to make it more secure for us. The phone lines in either hotel yeah rooms do not connect you to the reception desk and when you try calling the reception to their main line, no one answers. breakfast was put up 45 minutes before the actual time that they said that they were going to be out for. The hotel is outdated and it looks like a year ago. The elevator was not working then, and it was still not working whenever we stayed, so the working elevator that did work felt a little bit sketchy. I waited a month for the issue within Priceline and the hotel and it was not resolved. Priceline essentially abandoned the effort to connect with the appropriate manager regarding the situation, resulting in no refund for half of the stay, as promised. I strongly advise against booking this hotel for a family due to its unpleasant smell, even though it is a non-smoking facility. read more

The rooms and facilities are all clean. Staff is always friendly. Rooms are a good size. A double queen room comes with a sitting area. The television is on a swivel so you can view it from the sitting area or the bedroom. read more

Somewhat close to places I needed to get to. Could use more lighting near the entrance. Hotel is like looking into an antique with stain finishes very comfortable. read more

There are several things that went wrong with this stay. I would avoid this property at all cost. 1. There was black mold growing in several places in the shower... 2. The hotel advertises free breakfast and we came to the breakfast area at 8:45 and there was literally nothing left to eat. I asked the girl at the front desk and she said they ran out and would not be getting anymore food (even though the breakfast was supposed to continue until 10am. ) 3. The girl at the front desk could not care less about our concerns...she had ear buds in and was on here phone. It was if I was really bothering her to even speak to her. 4. There is NO management staff on property on weekends...NONE. 5. The towels are micro small and thin. 6. The bed mattress in very old and worn out. 7. In general the hotel staff is rude and unresponsive. 8. I offered them a chance to give me a =refund and they didn't respond. (see photos below) AVOID this hotel at all cost. read more

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If you're looking for a reasonable priced hotel to stay at for ACL Music Festival this is a decent hotel to stay at. If you're looking for luxury,nice pool,vacation like stay. This is NOT the hotel you want to stay at. Basic breakfast included,nothing fancy your basic eggs,biscuits,bagels,yogurt etc. It was convenient for us because we took advantage of what food we could have before festival to save a little money. All of the staff is really nice and friendly. But they seemed to be uniformed or poorly set up for success by whoever manages this place. Sometimes no one is at the front desk. We stayed Thursday evening to Monday morning. And our room was only cleaned once the whole stay. We had to ask for more towels for showering. So short staff is an issue here too apparently. All in all. We were pleased with our stay for our needs. We just needed a place to sleep,shower eat dinner and breakfast at and prepare for each day of festival. Be mindful of parking lot especially at night. It seems like people just kind of hangout at night sometimes. Best to be accompanied by someone and not alone. That's the only concern I have. read more

The hotel was filthy. Very uncomfortable and misleading. The photos are not accurate. Once you make your non-refundable reservation, you have no option to complain or cancel for a refund, be warned. The guests were roaming halls and smoking drugs at all hours. Cockroaches in hallways. Hallways had no lights. The room was full of stains and bad smells. Free breakfast was published, but not true. Customer service at front desk is very rude. Limited to 1 or 2 towel sets and they challenge you if you ask for replacements. read more

We literally have a bag of meth in our room (my gf is a recovering addict) that is not ok at all especially at these prices!!! They have yet to come and I asked about a hour and a half ago the other thing that bothered me is we accidentally got locked out of room somehow latch closed behind us had to wait a hour for a maintenance person after that they threatened not to let us extend our stay because their maintenance man had to walk here like???? This is just terrible. read more

We picked this because of the price and with it being much lower than a lot of hotels in austin area we were a little nervous on what we would get. Ended up pleasantly surprised and happy to report it was a nice stay. Rooms are more like a suite than regular room with couch, desk and small sink/fridge bar area. No microwaves in room but there are two in the lobby. Breakfast was $6 but given the hotel low price I was ok with that and it was decent box with juice, apple, sandwich and yogurt. There are also lobby snacks and drinks for added fee. The bar area was closed, breakfast area closed as well. Staff was very nice and the rest of the hotel is decent. It appears to be an older hotel that was nicely redone. Would do it again over a Hampton or Holiday. read more

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Horrible customer service, disgusting rooms, bad area, and overall an awful experience. The room smelled like burnt narcotics, mold in the shower, broken closet door, ripped up carpet, and very run down. When these issues were addressed with the General Manager himself, the issues were not addressed and he in fact blamed me for not telling him sooner. (I checked in at 130pm, immediately left for a function within 5 minutes, and returned at 330pm). I never spent more than 5 minutes in the room and I told him to check his cameras but I'm sure they aren't functioning. His ego was so strong he never waivered on changing my room or even agreeing to look at the issues. When I stated I would be leaving a review for others to know what to expect when coming to this hotel, he told me I was no longer welcome and completely cancelled my reservation and told me I wasn't welcome. I couldn't be more disappointed and would highly recommend people don't stay here. It's gross. read more

Sonesta Select Austin North - Mold in shower - Hotels Near Me - Austin, Texas

After staying at Hyatt Place in Northern California, I have grown to be a fan of their hotels. If given the right price and location, I would stay if I can. Parking is free and plentiful. Based on how Texas seems to be, you probably need a car to get around since public transit isn't that great/ accessible. (+) Their rooms are consistently spacious -- with a small bar area and living space (with a coffee table and sofa!) and as well. It gives you the impression it is a small suite except you didn't pay for an upgrade ;). (+) Another bonus, if you're a rewards member (which is free to join), you and your guests can also get free breakfast. There are plenty of options and it's actually pretty popular because there were hardly any seats! (+) they offer newspapers to read... I was able to snag a WSJ! (+) they consistently have staff onsite, they also have a small bar area I traveled with a friend and having our own full size bed was a luxury. There is a separate faucet / restroom area, too. The TV is somewhat awkwardly placed so that both the living room area and bedroom can still view it so you will get a somewhat less ergonomic sitting. One interesting bonus, if you forgo housekeeping, they add points to your rewards account, but the catch is you need to know if you need to make the decision once you check in. Some parts of the room look dated (more like sadly worn out) but for the most part, it didn't negatively affect my stay. read more

Had nasty little brown hairs ALL OVER the sheets and pillows and the employees didn't care at all. Dirty rooms overall read more

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We stayed here to be close to the hospital for a family member. We used Priceline and purchased 5 days. Stay away ... place is dirty and outdated. On top of that, no one came the entire time to empty our garbage or make beds. We complained after the first day and someone brought fresh towels, but that was it. Worst hotel stay ever. read more

My stay was nice. The hotel was clean and I felt safe. They do not clean the room daily. I am not sure if it is because of a labor shortage. Would I come back again? No, do prefer my room to be cleaned daily. read more

Sonesta Select Austin North - Hotels Near Me - Austin, Texas

The staff will NOT answer the phone, ever. I called several times and went downstairs to make sure they weren't busy and the front desk was sitting there with not one person in front of her and NOT answering the phone! It took three days of me asking for me to get my room cleaned. When I checked in, the lobby was full of people trying to check in but the front desk couldn't find anyone's reservation in the system despite us having our confirmation number! read more

Check in was quick and effecient. At all times staff was very friendly and cordial. The room itself was clean and nice to have the separate sitting area. Our prob was the outer areas of our room. The elevator stank of vomit, alcohol and weed covered in a strong deodorizer smell. It was hard every time to go into the space and try not to breathe. But then our hallway stank of weed, again covered with heavy deodorizer. Doesn't help that I hate the smell of weed and my sinus react to an allergy reaction. We have a very busy, work heavy life. Was so looking forward to enjoying Austin but also wanting lots of pool time. Our 2nd day here, pool not opened yesterday, again today due to "it didn't get cleaned". Asking if it's going to be open the next couple days (here 4 nights) was told "possibly". I'll take that as a NO. Don't advertise a hotel has amenities of a pool with pics if you don't have availability. It's 90 degrees out, beautiful weather with some humidity. We're on a much needed vacation. Picked this place with a pool that doesn't let you use the pool. Again, nice staff but really Sonester ownership? Staff and management that doesn't have control to do guest care. Or do actually manage to get bigger needs done. Clean your pool! Security with what goes on with smoking in rooms etc. read more

Was here on business travel and my stay was great! Katelynn at the front desk was super friendly and very helpful. The room was nicely renovated and the hotel offered a really nice complimentary breakfast buffet. Would definitely stay here again. read more

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View of dumped furniture across the way. Broken fence and trash. Homeless people all around the parking lot. Super unsafe place to stay. Keep a look out. read more

This place is disgusting. Dirty blankets, rooms all have a bad smell. I did not feel safe staying here. If you are a woman or business person traveling alone, I DO NOT recommend it. read more

Somewhat hard to find at first glance but finally found it from other Yelpers. The room and washroom was impeccable and clean. Given the fact that am a bit OCD... I didn't noticed any dirt. The room was typical for Hyatt looking exactly like the next across the country. Comfortable beds and a pull out sofa bed. Had a large tv, ample space to move around, a desk, multiple input slots into the tv, and anything else that is accustom in a hotel. Also the free breakfast buffet was worth the stay here. Hyatt is a good place for those overnight or two. Hotel staff are personable and friendly. Plentiful free parking front and back. Would recommend this one! "I love hotel rooms, so I take pictures of the room and the way out and the lobby, the food and drink." - Geoffrey Zakarin read more

It was a nice stay. Great room. Nice little fridge with sink. Couch to lounge on. Tv worked great. Would definitely book there again.

Excellent and very helpful staff from check-in to check out - One of the best teams we have experienced. However, as very frequent nationwide hyatt place guests, Hyatt corporate must upgrade this hotel's facilities to be in par with the expectations of the hyatt place brand. From elevators that are old/scratched with carpet that looks like its from 1960 to a missing corner table in our room to television channels with static to a hole in our nightstand & more - this is not what we expect in a hyatt place room. Hope Hyatt corporate upgrades hotel facilities because its a very covenient location with, as noted earlier, an excellent customer facing team all around. read more

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Really enjoyed this hotel! The room was spacious and clean, the pool was a nice size and the pool deck well kempt, and the breakfast buffet was divine. I had Greek yogurt with granola and dried fruit every morning, there was French toast, deviled eggs, berry compote, and this morning an ancient grain and kale dish. I only had two qualms, and that was that the staff seemed a little...gossipy, I guess? There seemed to be a lot of personal conversations taking place across the lobby. Also there are signs to keep your towels and save water but housekeeping still took our towels and brought fresh ones. I'm trying to save the sea, man! read more

Sonesta Select Austin North - Hotels Near Me - Austin, Texas

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When you walk in the hotel is great so are the rooms . The only thing I didn't like were that the tvs are out dated . I was stuck watching USA AND the news all day , No complimentary breakfast ( you can purchase a meal ) but other then that the staff was great . read more

We only stayed here for the first night of our trip and it was probably best that it was just one night. My first impression of the place was great. Everything looked clean and modern and the amount of space in the room was enough for two couples. The TV swiveled from the bed to the living room which was pretty neat. Major cons for me was the VERY low water pressure in the shower. That was the deal breaker. It just dribbled out of the shower head no matter how much you adjusted it. The closet space was also very tiny, so if you're looking for a place to hang a lot of clothes then this isn't the place for you. The hot continental breakfast was also subpar. Low quality food and stale donuts are not what you want to start the day. read more

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I could not wait to write this review, I am an Autor in town promoting my Recent book "I am Not Aging, Why Should You?" with KVUE Television. I booked my stay here at the Sonesta Select Austin North and was greeted with such warmth and kind hospitality. The entire staff Anne Wilcox, Victoria Riley and Isaiah, and Bree are super accomodating and friendly. My room was crisp clean and cool (Texas is HOT) Wifi was good, breakfast selection was on point. I look forward to returning. I totally recommend staying at this wonderful location so close to literally everything restaurants ae in walking distance the property is tuck snug away from general public access. I enjoyed the pool and gym the lobby was my hang out most of my stay as the sofas are comfy and I enjoyed reading and writing in such quiet atmosphere. Wish I could have given this Hotel 10 Stars read more

Starting with the positives first: this is a decent hotel to stay in when in town for a business trip. Every morning there is a hot breakfast bar where you can make different breakfast bowls. My stay also came with 1 free "craft" beer a day. I say "craft" because their version of craft is the Stella, Budweiser, etc category although they did have a couple of Texas beers to choose from. The hotel is in a convenient location where it's only a 10 minute drive to the downtown areas and there are a few restaurants within walking distance in case you wanted to step out for a bite to eat. Room and amenities were relatively clean. Now on to the not so good: The first night I was in town, I saw that there were dark stains on one side of the bedding, like a cart had run over the sheets and the wash wasn't able to get it out. I had the house cleaning staff change the sheets for my next night and I didn't have any issues after that, but not a pleasant thing to experience on your first night's stay. Also, the food here is not so good. I ordered the quesadilla the first night and while it wasn't horrible, it was pretty meh. It tasted like the bartender just threw several things together and nuked it in the microwave and ta da, here is your meal. Lastly, even though my stay came with 1 free craft beer a day, I was charged for a couple of them, which I was annoyed about. However, when I called in the next day after noticing the extra charges on my invoice, the billing department was able to fix everything very quickly, so thumbs up for customer service. Overall, not the best experienceI've ever had at a hotel but considering the value and price in relation to other hotels in the neighborhood, a decent choice. read more

Stayed 03/25/11 -03/27/11, paid $109+tax per night. Giving 2 stars because the price didn't match Hyatt brand name or the quality of service. Rooms look as described in pictures and it was nice to have a big screen but what's the use if it has very few channels. Unfortunately, the hotel need better care. The shower tiles are molded, the windows are dirty, closet is so small that if you hang your clothes the closet door will not close. Requested to change the sheets and they didn't for the second night. I could get the same quality at a lower grade hotel. Very disappointing for such brand name as Hyatt. See pictures for details. 7522 North IH-35 Austin, TX 78752 US My pictures showed the room and the above described issues. Unfortunately, Yelp removed my pictures since Hyatt complained but didn't fix the issues. - "We're writing to let you know that we have removed some of your photos of Hyatt Place Austin North Central. Business photos and captions should be broadly representative of the business, however you're welcome to share your personal experiences in your written review." read more

Sonesta Select Austin North - Hyatt living-room - Hotels Near Me - Austin, Texas

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This hotel was A-OK. Nothing wrong with it, but there was nothing exceptional to write about either. The rooms were spacious yet average. A mini fridge was included but no microwave. The water pressure of the shower definitely sucks and if I remember correctly, the water didn't get very hot either which was very disappointing for a person like me who likes hot showers. The breakfast wasn't anything to rave about either. The pancakes were actually crunchy. That being said, they didn't taste very good. The thing that I did like, however, was the variety of teas that they had. I definitely took advantage of that :) All in all, we didn't have a bad experience but probably won't return to this hotel if we're in the area again. read more

Sonesta Select Austin North - Room - Hotels Near Me - Austin, Texas

Nice clean hotel in the crosshairs of 2 major freeway/highways... noise is a factor. Clean modern rooms that was comfortable and roomy. Pool is really small and non-heated and in front of the hotel and near freeway. Good continental breakfast. Coffee in the rooms actually tasted fairly ok (especially for a hotel) read more

My brother and I stayed for three nights at the Hyatt, and I would definitely choose this place on a future trip. You have to watch a bit carefully when you're on the service road of the highway, because unlike all the other hotels along there it is not right up against the road. So look for the sign, not the building. We were happy with our digs. The room was clean, with big, comfy beds and pillows (I see other people appear to have had pillow problems - I certainly didn't), with modern styling. Bathroom had a huge tub which was nice for a restful soak after running around all week-end. Not a lot of noise, even over the week-end (I like that "I have the place to myself" feel even when you see people in the lobby and elevator and know it's not true.) We got a room with two beds, and the one way to book this was that is also came with an extra sofa-bed (okay, whatever); as such, the room was sort of like a suite, with a couch, dresser and desk in front, then the beds and bathroom beyond. For this the price was reasonable: places further into the city (with a decent rating) get crazy expensive, and this is not far from the center of town off I-35 (if you have a car; parking is free at the hotel). The TV only lined up with one bed (due to room layout; it was wall-mounted); we never even turned it on, but if that is a dealbreaker to you know that this could happen. The complimentary bath products were nice though the base note in one of them (conditioner?) was clearly juniper, because I was showering away and suddenly went, "Why do I smell like gin?" Speaking of smell, I will say that perhaps the only negative thing I can think of was the extremely strong perfume/deodorizer/whatever that they are using in the lobby. The SECOND you walk through the doors you are hit with this floral funk with a vaguely antiseptic undertone...it's just not inviting. This was not isolated to one day (i.e. they had not just cleaned something and it hadn't faded yet). Gladly you escape it once you hop in the elevator and it does not affect the rooms or halls, but they should really work on that "signature scent." Overall though, I would definitely stay here again on a trip to Austin. read more

the hotel itself was okay. the staff on the other hand... me and my partner decided we wanted to stay an extra day so we paid an extra $117 including the deposit. it's been 3 weeks since i've been home and i never got the deposit back for both times i was charged. ($100) so i called them and they said it should be 2 weeks and i'll see it. clearly since i'm writing this review i still have yet to see it, ive called and they don't answer i had to go into my bank and dispute the $117 because the hotel wasn't gonna give me back my money because "they couldn't see it on there end" also the pictures make the hotel a whole lot nicer then what it actually is so beware! very disappointing, stay a different hotel!! read more