My son who is a pilot for American Airlines recently stayed here. I met him and we toured Miami for the day. It was a great downtown location. In the morning, he went for a run downtown. Later, he was able to get lunch from Whole Foods that was walking distance for him. I was able to park in the Whole Foods parking lot for free so we had lunch together. The rooms were very clean and the view was fantastic! Service was also good. There is a Starbucks in the lobby and a pool and gym on the premises. In short, it was a great home away from home! American does everything first class for their pilots and I am not surprised that they chose this hotel for them. read more

Prime location on the Miami River and in the heart of downtown. The lobby is nice and spacious. Pool is a good size. The fitness center is cozy and offers cooling towels and other amenities. The rooms in this 4-star hotel are unlike the rooms I've experienced in other 4-star hotels. read more

Stay far away! You've been warned. Horrible customer service the front desk was rude dismissive and somehow unbelievably lost our reservation and were entirely unapologetic. read more

Got a great deal on Orbitz flight and hotel bundle. I was nervous after reading the older reviews, but really loved my check-in experience and room. The check-in clerk was very efficient and polite, and checked me in briskly with just my photo ID and credit card for incidentals since I already prepaid via Orbitz. I also liked interacting with the peppy, knowledgeable concierge desk the next morning. I really like the decor and the open layout of the room with low walls to provide separation and privacy. Grateful to see the safe in the room. I was pleasantly surprised to find everything working well in my room. The view of the urban towers is awesome. Liked being able to walk to my conference venue. The bed, pillows and linens were comfortable, but the mattress is on the firm side. Free WIFI does not require password to login, and is of moderate speed. I would prefer to see some shelves in the closet area for my shirts, and maybe even a shoe rack. Would also appreciate a drinking fountain with a bottle filler. The street noise can be disruptive. The breakfast buffet at $20 is good value if you order eggs, but I do not appreciate having 18% gratuity already incorporated into my bill. The potatoes were a bit dry and stiff, and I am not a fan of the chicken sausage that tastes like chicken loaf. But they make eggs to order at no charge and the smoked salmon, berries and bacon are awesome. If the rest of the hotel has updated to my experience, I will surely enjoy my next visit. read more

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I have not been to this Hotel in such a loooong time and this past Wednesday I went for a Wine Tasting event. They offered valet parking at a "special rate" of $20.00 and once I left my car, I went into this nice and impeccable lobby. Of course, I didn't know where to go jajaja, so I asked the concierge and he kindly took me to the stairs and showed me where the event was. Check out the video I posted, that was me going down the escalators. The room was so organized, the Hotel's staff was extremely nice to all of us as we were there for a couple of hours. The restrooms were neat. Free WiFi. Thank you. No he estado en este hotel en un tiempo ​muyyyyyy largo y el miércoles pasado fui a un evento de cata de vinos. Ofrecieron servicio de Valet Parking a un "precio especial" de $ 20.00 y una vez que dejé mi carro, entré a este bonito e impecable vestíbulo. Por supuesto, no sabía a dónde ir jajaja, así que le pregunté al conserje y amablemente me llevó a las escaleras y me mostró dónde estaba el evento. Mira el video que publiqué, esa soy yo bajando por las escaleras mecánicas. La habitación estaba muy bien organizada, el personal del hotel fue muy amable con todos nosotros ya que estuvimos allí por un par de horas. Los baños estaban limpios. Wi-Fi gratis. Gracias. read more

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2/27/16 - One night stay for the SOBEWFF Great hotel to stay while in Miami. Safe parking area, the elevator takes you to a building and enclosed walkways all the way to the lobby of the hotel. We requested our Uber to pick us up here to take us to the SOBEWFF Goya Grand Tasting. Upon our return, we checked in and went to the room on the 17th floor. The rooms are very spacious & clean, huge closet, nice amenities too. That night, we walked down to their bar area called pure Verde for a quick bite and a beer. The waitress Alaina welcomed us and told us about their buffet and other specials. She kept checking on us which was nice. Since we were just there one night for the event, we didn't get to experience more of what the hotel has to offer but will definitely be back. Highly recommend staying here for a night or stay for the weekend! read more

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Pretty decent hotel. Friendly staff. However, due to COVID-19 room service goes every 4 days, I would think they would go more often to maintain everything accordingly. Evaluator are disinfect, mask I required. Furthermore, a downside about this hotel is they have you pay $10 per day for parking! Sucks!!! Because it limited us from going out has we would have liked because we were basically getting charged everytime we moved the car. read more

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Our stay at a previous hotel was terrible and we switched over after extending our trip for another two days. Everything was absolutely great UNTIL I noticed I was charged an extra $250 for a smoking fee when NOBODY smoked in the room!! My partner specifically went outside, every single time he was going to smoke, with his cigars and ashtray. Called the hotel and asked to speak to someone about it and they wouldn't budge on anything. Told them they can even check the cameras from the two days we stayed there and they can clearly see my partner walking in and out of the room with this ashtray and smoke OUTSIDE in the smoking section. All they had to go on is a housekeeper who said it smelled like smoke in the room which it absolutely NEVER did and also because she saw his ashtray with a cigar on it when we stepped out and they serviced the room. Not to mention, they charged me three days AFTER my checkout, not the day of and without notifying me. read more

First, congrats to me, 1000 reviews and many more to come! Multiple continents and countries, dozens of cities. All of them fun. As Jerry Garcia once said, what a long strange trip it's been. We had a very positive experience here. The entire staff is exceptional. We have not encountered such service anywhere else and to find it in this day and age is very rare. From the front desk to the restaurant staff, everyone was very friendly, very professional, very helpful. Free wi-fi is a great perk. I agree with other reviewers that the rooms need updating. Our room on the 20th floor was stuffy and the air cleaner had to run all day and night. Even so, we both got stuffed up from air that is presumably not that clean. Bathrooms are very dated. The TV in our room appeared not to be hi-def? Or maybe reception was poor or the TV or poor quality. There are some housecleaning problems that need to be addressed. The bottom sheet was stained when we arrived and was not changed until day 3 of our 4 night stay. The floor was not vacuumed until day 3. Some days we get 2 wash cloths, another days only 1. Who knows? That said, I am loyal to Hyatt so I overlook the small stuff and focus on the total experience, and it was excellent. Location cannot be beat. The in-house restaurant is very good. The top floor club is an exceptional deal for those who qualify. and everyone will make you fell welcome and appreciated. I would highly recommend this hotel and would stay here again. read more

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As a weekly business traveler, I look for 5 things in my stay at a hotel. You hit all 5, you get 5 stars. "Hotel Review Checklist" Prompt/friendly check-in: Clean room / bathroom: Easily accessible power outlets on nightstand: Coffee shop in lobby: Location close in proximity to local establishments: read more

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i've never stayed over night at the Huatt Regency Hotel, but have attended many events at the James L Knight Center, but it's been a staple in City of Miami providing up to 4,569 seats for small event and concerts visiting the Magic City. The Hyatt Regency Hotel is located right in the middle of a very popular downtown Miami and just a short walk from Brickell City Center Mall make this a great spot to see concerts, but also a great place to stay and enjoy our awesome city. Last night we attended the Camila concert which is a very popular Latin music band from Mexico which plays known for their many top hits and can say that I was amazed on how well organized this event was handled. Their is plenty of self parking facilities around the hotel that during weekend and events will charge $28.00 for the day, but we chose to vallet park at the hotel in which they charge $40.00, but you would be amazed how quickly they get you in and out without having to walk to nearby parking facilities. James L Knight center is very clean and properly maintained and because it's not as big as other facilities for concerts in Miami it assures there isn't a bad seat in the hall. After the concert we decided to get drinks and appetizers at the bite to eat at the lobby bar and can say bartenders were very friendly and made excellent drinks. Their is a full menu, but because of late hour we had appetizers that were excellent. Hotel overall is well maintained and has incredible view of Miami River and Downtown Miami. Overall can recommend this hotel for business or pleasure, especially for any traveling to event in hotel. read more

Overall the Hyatt regency was nice and I would stay here again. I'm giving it three starts because of the amount of points a suite costs for what you got. The room was old so the fixtures, furniture, etc were also old and had a lot of use to them. The bathroom was probably the most disappointing in the wear and tear of the condition. Service was fine, no issues but nothing over the top. This hotel is in a great location and that's why I stayed here. read more

Stayed here for 4 days and it was not bad! It was last minute and they were able to accommodate us which I am so grateful for. The front seat staff is so kind and patient. They worked out our stay and got us all set up. The valet is also warm and greets you every time you enter and leave. Location: This was our first time staying downtown as we usually stay on South Beach and I must say I really enjoyed it. This hotel is in a great location and though not by the beach still has a lot of great restaurants, Whole Foods, and night life. You can either get a view of the city or the river both are beautiful. Restaurants: The bar area is nice in the evening but it would be nice to have at least once legit restaurant in the hotel. As I stated before not a big deal bc of the area Interior hotel: The lobby was getting updated but I do they they should update the bathrooms and furniture of this hotel. It is a little dated and for the price of the hotel I think deserves to be more posh, especially to fit in the the growing downtown. Overall I would stay here again. I don't like busy hotels or nosey and this was perfect. A lot of business professionals and more mature tourist. Not far from South Beach and the airport. Great views and surrounding area. I would recommend staying here with a family or if you want Miami without the Spring Breakers read more

Awe shucks!! Probably the most run-down Hyatt property I've stayed in!!! It's a solid 2 stars if it weren't for their beds!! And that one cup coffee! Came here from my usual spot across the street at W!Impulsively: I left after one night. Moved to Hyatt Centric Sobe and Lowe's. I mean why not!!! This massive property is right smack in Brickell! Right next to the bridge that goes up almost every half hour for boat traffic. Getting in and out of here in an uber is a hot mess. Love- I had a super early check in! (Yey platinum perks) And gotta love that 2 pm check out. The lobby has massive high ceiling, a bar, cafe and riverwalk restaurant. Which can be quite pretty for that boat watch! The lobby having several microwaves however isn't classy! Brings it way down! Makes it feel more like an economy hotel! My room was on the 12th floor sadly. Couldn't get anything higher for early check in. The rooms are always clean but it can use updating!! The bed is my favorite. My balcony doors won't open!! Enjoyed the boat views from inside! For room service: I saw breakfast menu! Didn't quite notice the rest but plenty of food delivery services here. The only complaint is getting to Sobe from here with an uber! Takes an eternity!! Or anywhere during the day really! Or night! Love the bed, the views and part of the lobby. Not the small pool or difficulty of getting in and out with the uber. Overall, good. Not great. read more

Great hotel. No complaints once so ever about the hotel or their awesome staff. Unfortunately the bums, crackheads and homeless people that hang out at the door is a big problem. I've stayed here several times but this stay will be my last due to that problem. Everytime you walk out the door to leave you take a big chance of being Harassed by crackheads and the hotel does nothing about it. read more

Believe what everyone is saying about this Hyatt Regency not living up to its brand. My goodness it was the most disappointing Hyatt I've ever stayed in, which is one of many. It is in SERIOUS need of renovation and updating! Fortunately it looks as if they are about to begin updating the lobby but as of now the rooms feel very out dated. I stayed on the 16th floor and had no view of anything except other buildings and lots of road noise. Even on the 16th floor the sound of horns honking was constant. I was facing another building going thru construction so there was noise from that as well. But of course this is Miami so if you're expecting a quiet area you should probably stay in a totally different neighborhood anyway. The location was fine, there are tons of restaurants and bars nearby and you can easily get an Uber/Lyft or take the free people mover tram around downtown. Bonus that there is a Whole Foods right across the street - we chose to grab breakfast there instead of paying the astronomical prices for room service or on site restaurant. We had the same maintenance kind of issues that others mentioned, The bathtub didn't drain well, and the AC unit only had "fan" as an option, so our room stayed freezing since it was in the 40's this week. Maybe they don't have heat in Miami? Since we were only staying 2 nights and weren't in the room much it wasn't really worth having to deal with maintenance. But annoying nonetheless. I would not return to this hotel (at least at the price point of Hyatt Regency) until renovations are completed. read more

Great experience staying at the Hyatt Regency Miami! It's located in the Brickell area of Miami, and about a 15 minute ride to South Beach or $17 via Lyft/Uber. It's a 12 minute ride w/o traffic to the airport. I stayed here over Labor Day Weekend. The normal check-in time is 4pm but I called in a day before and I let them know that I was flying in early around 6am and asked about early check-in. They let us check-in super early with no extra charge or hassle. The rooms were clean and the beds were nice and comfy. The only thing was that the bathrooms don't have a blower. The Hyatt has a pool, ballroom, restaurant and bar. I honestly didn't get a chance to check out the amenities since I was out and about but it's convenient to have for the guests. The concierge was nice and let us store our luggage on our last day after we had already checked-out since our flight wasn't until the evening. We had a great stay at the Hyatt and their staff was very accommodating! Thank you! read more

Hyatt Regency Miami - Hotels Near Me - Miami, Florida

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When we initially checked in we were given a room on the 5th floor on the side away from the water. I can't comment on the view from that side because the noise was so loud we asked to be moved. Even on the bridge/water side, on the 19th floor, there is a lot of street noise. Maybe that's to be expected in downtown Miami? I enjoyed the view of the bridge, river and downtown area. The room and hotel look like they have not been updated in a number of years. The room itself was functional and the bed/sheets were comfortable. The fitness center was small. The hotel is across the street from a Whole Foods which provided some easily accessible food options outside the hotel. read more

Hyatt Regency Miami - Sitting area in our room - Hotels Near Me - Miami, Florida

Why 4 stars? Because the price and location were ideal. --- --- --- I was only here for a quick night's sleep, and out the next morning, but I enjoyed my stay. To be honest, I was previous staying at the Trump Hotel in Doral, so I did feel like I took a step backward here, but the price point was obviously in a different universe here. The girls at check-in could not have been friendlier. I usually am in no mood to have a conversation when checking in to a hotel, but they were just so pleasant, that we ended up chatting it up for a few minutes. As for my room, it was a pretty typical hotel room in terms of the quality of everything. The two things that stood out were: I lucked out and got a corner room, which was ridiculously large for one person for one night. And the views outside my window were quite lovely - other high-rises across the way, and water down below. The downtown location was super convenient - I would definitely stay here again on a future trip to Miami. read more

I recently stayed at the Hyatt Regency for a work trip. I typically like to stay at Hyatt hotels when I can and had even stayed at one during my honeymoon. I arrive late in the day and but had called early alerting them to this fact so my room would be saved. Upon arrival, they didn't have a king room available and instead offered me a 'double' room. I said that was fine, but then had the presence of mind to clarify that the double was 2 queen beds. Turns out it was 2 twin beds. I've never heard of any major hotel chain having twins beds, let alone offering them to a grown man at 9:30 st night. Special stuff folks. As if by magic, when I called them out on this a handicapped king room became available. This all would've been amusing if it hadn't been late at night after a flight. The room itself was fine. The iron and ironing board I tried using had seen better days, but otherwise it was clean. Mattress was uncomfortable which kind of sucked. The shape of the sink was weird in that if you turned water on full blast you got sprayed in the crotch. There was no way to open a window. I got room service which was good for what it was, although the cut of fish I got wasn't the best and the sauce it came with was too sweet. Oh well, the location was good for the conference I was attending. Checkout was smooth and the concierge was nice when holding onto my bags. Another annoying thing was being charged me for a water bottle I didn't drink. I called and they refunded me promptly, but took 15 min to get the right person on the phone. Could be worse but I shouldn't have had to deal with the inconvenience to begin with--especially with this brand of hotel.maybe not all bad as I was just in and out for a night, but definitely not a lot going for it location aside. Will probably look elsewhere next time I'm in town. read more

TLDR: Great central location for a visit to Miami! Whether you want to be in Downtown, Brickell, Wynwood, or Miami Beach, you're close to the action at this hotel. If you're looking for a central location at a great price, consider this hotel an option. read more

A completely modern looking hotel from the outside and lobby, but not the rooms, in downtown Miami, is a perfect way to explain this hotel. The guestrooms, specifically on the 9th floor, are in dire need to be renovated to fit the motif of the area. For the nightly rate that they charge, I would expect a better experience. My floors were dirty, probably largely due to age, and the room had a 1980s feel to it. It's conveniently located and the staff are friendly, which is all I can positively say about this stay. read more

The hotel lobby area and services were excellent. The rooms are dated and old. Would not be a first choice but the location is ok.. Expected more for the price paid per night... It really depends on why you are in Miami.. If for business it's ok for pleasure leisure not so much read more

My family initially reserved our stay at the Hyatt Regency thinking it was the same as Hyatt Place. Come to found, out in our dismay, it wasn't. That said, the lady at the front desk explained to us it was Hyatt Place that offered the daily complimentary breakfast, not the Hyatt Regency, (even though at the time of reservation we were told the Regency chain was of a higher caliber chain then Place). Armed with this information I quickly confirmed my next Florida stop, (Orlando), was at the Hyatt Place, NOT the Hyatt Regency. Traveling with a family, the complimentary breakfast helps us save quite a bit. All in all the hotel was okay. The biggest cons here was the service. Coming from LA I'm use to service staff taking pride in their service and trying to go above and beyond to earn their tips. I was surprised to see that the service here, especially in an establishment with a name as well known as the Hyatt, was lacking. Aside from the lady that checked us in at the front desk, and our server at the hotel restaurant, (Jenny), the service staff here could really use more training. Our first morning here, I went down to the hotel marketplace to buy a latte. Me and a couple people were in line at around 6:05am waiting to give our order when one of the employees said, "We are not open until 6." Me and the other guests in line kind of just looked at each other in confusion because it was already passed 6. Anyway, maybe 5 min later an african american lady, (wish I could have gotten her name), came out and asked, "What would you like?" No "Hello" no "Good Morning" not even a smile. As the guests in line placed our order, she just unhappily gave us our order one by one. Each one of us responded with a "thank you," and each time she responded with no response. You can clearly see on her face how much she did not want to be at work. She definitely needs the most training in basic customer service. read more

I enjoyed the room set up for the double room I was staying in. The beds were comfortable, and they were in an area separated from the bathroom and vanity by a half wall for privacy/a bit of noise control. There was a desk with two comfortable chairs at which I was able to sit and eat, though the crossbar support thing underneath was right where my legs go, so I bashed my shin on it once (ouch!). The TV was big, there was a mini fridge, coffee maker, and a safe, but no microwave. My favorite part of the room though was that they provide a white noise machine next to the beds. If you're like me and sometimes get lost in thought while lying in bed when it's too quiet, it can be hard to fall asleep. So this machine really does help! The only drawbacks of the hotel, for me, were that the gym was a bit small and the pool was located on the ground floor around back, rather than on a rooftop or somewhere with less persistent shade. At certain times of day, the hotel's shadow casts over much of the pool area, and there are also a few shady trees nearby, so it isn't always great for sunbathers. Plus, the pool is adjacent to 2nd Ave, so the traffic and privacy levels are affected a little. But overall, I would like to stay here again! read more

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Literally the worst room cleaning service. There was like a blood or coffee stain on the sheets when we arrived, along with no refilled shampoo, conditioner, or body wash containers. It's the third night and we still haven't gotten our room cleaned after requesting several times. We literally don't even have toilet paper. Oh and our room phone doesn't even work. read more

This hotel is in a great location to have a work reunion or even a few nights stay. Since the moment I pulled up I was being approached for a valet parking. Valet parking is: 0-1 hrs.: $13.00 , 1-2 hrs.: $18.00, 2-3 hrs.: $23.00, 3-4 hrs.: $28.00, 4-5 hrs.: $33.00, 5 hrs.+: $39.00, Overnight Guest: $37.00 etc. Valet staff was very helpful, and very directed. Hint: if you are planning on staying here for going out to Midtown / South Beach I do recommend to find something closer to that area, Because it is going to be a few minutes of a drive over. They have a great ballroom inside for any sorts of events, do recommend its really clean, and well organized ( that's what I came for ). Restroom beyond clean! [ Through the mirror great view downstairs you see all Brickell River /Brickell Lights ] read more

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Bullet points: - staff not very knowledgeable. People at the front desk could not tell us if they were any gluten-free items at the restaurant. They also really didn't know if you could order our cart in the mornings as opposed to the buffet and what that would cost. - The room, especially the bathroom, needed renovations - I would expect more for a Hyatt at this price point. read more

This hotel is in a good location for conventions and if you have business to tend to in downtown Miami. If you're visiting and plan on spending a lot of time going out in south beach/hanging out in wynwood, I would try to find a hotel closer to those areas. It's about a 15-20 minute car ride to the beach. There seems to be decent food around the area. We arrived around 7:45PM on Saturday night-- upon reaching the counter, it took 20 minutes for the front desk agent to check us in... She was training. She asked us if we wanted a double bed or single king bed and we asked for the single king. About ten minutes go by and we had our room key. Service was slow and not good, but to be fair, she was very friendly. We made the trek up to the room and lo and behold, she gave us a double bed. Tried to call the front desk from the room three times and the line was busy every time. Went back downstairs and stood in line. This time I spoke to a girl who seemed to be experienced (unfortunately forgot her name). She answered my questions about parking and promptly changed our room for us. The rooms were adequately clean. Valet parking is around $40 a night or $13 an hour. We parked in a nearby garage. We got an okay price for the area. In my opinion, this price should be their standard rate. For this rate, I would stay here again because they fulfilled the one aspect of a hotel I find to be most important-- cleanliness! Not a bad hotel, but not great either. read more

So I'm still here as I write this. The hotel lobby and restaurant and also staff are very very nice. I wish I could give it 5 stars for that. What is lacking is: no fan in bathroom, no blanket on the bed, the pool could be a whole lot nicer also. What's absolutely fantastic is the white noise machine in the room that would otherwise make it so I could not sleep with all the noise outside. It's a very busy area and the traffic on the bridge is obnoxious. I really dislike how I cannot get on the balcony and the tub does not drain at all when you shower. Like really???? Now I see why all these reviews are alike. Step it up a bit over here, and it could be great. One more thing: They do not have happy hour at Pure Verde anymore, but advertise it still on website. My girl Alanna at the bar tried to hook it up anyways bUt the manager wouldn't let her!!! Unreels bro. What a bummer!! She's a great bartender!!! Her and Jean Pierre are amazing people. I really can't say enough about the people who work here. read more

Hyatt Regency Miami - The tacos are amazing!!! I just Ate so much and my mouth is watering looking at it - Hotels Near Me - Miami, Florida

Friendly service. Plenty of parking and plenty of seating areas. Mini market and a bar and grill. Rooms are big, up to date and clean.

In Miami's sleek and modern core, the Hyatt Regency feels like a neglected and broken relic. Electrical outlets that don't work. Popcorn ceilings and 1980s carpeting. A door lock so janky that it required me to swipe my key 5-10 times each time I entered the room. A hair dryer with a cord so short you can't reach the other side of your head. A mattress pad so small for the bed that it bunched uncomfortably in the middle of the night. A dingy and cramped workout room in the basement with just two treadmills for 600+ guest rooms. Cleaning staff that chat so loudly in the hallway that they wake you up. Inept front-door staff directing me and another party to the same taxi, leading to needless friction. This was easily the worst "luxury hotel" (Hyatt's words for this property) that I've stayed in. If you can stay somewhere else, you should. read more

Hyatt Regency Miami - View from one of the two treadmills. How...appetizing. - Hotels Near Me - Miami, Florida

Really pretty, really close to everything - walked to bay side, got some food, walked around some more - you can get pretty much everywhere in the city from here on public transport. Beautiful view from the room! read more

Hyatt Regency Miami - The view from the room - Hotels Near Me - Miami, Florida

I dig this property, it's in a cool area of town which has lots of great things to see and do, all within walking distance. The hotel is large, with stores in the loby, a nice gym, and a cool pool area. The staff is very friendly. However, my biggest gripe is the rooms, mine was dated. Room 2033 felt like 1987 to me - just saying. I was here for a work conference and the staff did a nice job keeping everything running well. I got a chance to visit the on site bar, which was chill and had a good happy hour, my problem keeps getting back to the dated room, my grade is between 3 and 4 stars, but falls back to 3 stars. read more

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In a word: acceptable. You know those aging pinup has-beens who try to hang on to the glory of their golden days? They've sort of let themselves go, they wear a little too much makeup, and they reminisce a lot. If hotels had personalities, that's what the Hyatt Regency's would exude. It boasts dated rooms, awkward and outmoded floor plans, and looming neighboring edifices that obscure any pleasant views that this hotel might have once boasted. And, as expected, they don't offer free wi-fi - a perpetual pet peeve of mine. Working in its favor, the Hyatt is at least located easily off the highway, and it's in walking distance of downtown Miami. Polite and professional staff are on hand to valet cars, handle luggage, and conduct efficient check-ins/check-outs. Of note, don't bother trying to use their automated kiosk system to check in if you booked via third party as I did. It won't work. For the Hotwired price I scored at roughly $100, I think it was a reasonable place to stay. I can't see paying much more for this level of accommodation. read more

Spent a couple nights here on vacation and selected the hotel primarily based on its location. The hotel has some great views from the rooms (we were on the 22nd floor) and it's very conveniently located downtown and close to the Port of Miami. The staff at the front desk were very courteous and extremely helpful. The two star review is based solely on the state of repair and overall lack of maintenance throughout the hotel, excluding the lobby. Carpet was coming up in the halls, dents in several of the walls, and one of the handrails in the elevator had fallen off and was laying on the floor for quite some time before it was removed. It could use some TLC all over. One other item to note: the hotel is attached to a convention center. Convenient if you're affiliated with the event but traffic becomes rather impossible in the two blocks surrounding the hotel. read more

Hyatt Regency Miami - Broken handrail in the elevator left on the floor - Hotels Near Me - Miami, Florida

This location is in the heart of downtown Miami Brickell area. Its also along side the Miami river. The hotel share entrances with the knight center theater and walking distance from the Miami convention center .Also near by a few eateries like the capital grille. I have to show some love to Priceline!!. I booked this room on a blind bid on price line for 65 bucks .Making this a huge steal since book price is 179- 250 bucks a night. Checking in the hotel was a breeze. There were at least 3 staff members at the counter at all times. And two computers to self check in . The lobby area was very spacious..There are three restaurants located inside this property. River walk cafe- typical american breakfast , lunch and dinner River walk deli - Togo coffee shop that serves bagels, muffins , take and go sandwiches and drinks. Pure Verde Lounge- basically a bar share the same menu with river walk cafe The rooms are semi dated, but very clean. My room on the eighth floor had a view of the Miami river. Desk is separate from the tv . Had two bottle water for sale for 5.50 each(ouch). Free coffee and coffee maker.In room safe.All TVs are preset with a a prerecording of music and nature settings. Ok sized Bathrooms with KenetMD toiletries . Parking is very high. Valet only 35 dollars a night. They were bit slow returning my vehicle upon check out. There are two metro mover stations close( river walk Kight center station)and by and the fare is extremely affordable (free) . Taxi to Miami beach is at-least 25 dollars oneway. Over all great hotel for the price I paid. read more

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The hotel itself wasn't half bad. The staff was friendly. But the room was kind of small, and the prices for parking were outrageous. $35 a day if you use the valet to park your car, and $19 a day if you use the parking garage. I never understood why I should have to pay to park at a hotel that I'm staying at. But normally when I have done it in the past, it was never this much. And the parking clearance is only 6 feet 4 inches. So if you own an SUV, you are pretty much screwed. Another major gripe of mine, aside from the horrendous parking, were the key cards for the rooms. They were constantly malfunctioning. i had to go to the front desk multiple times to get new keys, because these would just stop working randomly. I wasn't the only one having this problem. Many guests experienced the same issue. The pool area is in perfect view of a homeless camp that is maybe 30 or 40 feet away. So we got to see some of the local color. So that was nice.... I know that's really no fault of the hotel. But it was still a bit depressing to see. So I figured it was worth mentioning. The only real saving grace was the restaurant. It was a bit pricey, but their buffets were magnificent. They had an Italian buffet on Friday that had a lot of great choices, and a Latin buffet on Saturday. Edit: I forgot to add this when I wrote the review. They have bottled water in the rooms, but you are charged 6.50 if you open them. I forget the brand, but I think they are along the lines of Aquafina or Zephyrhills. Not that brand matters anyway. it's water. read more

Hyatt Regency Miami - Here you will see the very lovely homeless camp that is right by the pool area. - Hotels Near Me - Miami, Florida

We arrived on 7/25. We got room 718. When we came to the room it smelled like a smokers room. They told us that the hotel is non smoking. They brought an ozone machine to try and remove the smell. It didn't go away. We weren't offered another room. Today, 7/28, we came vback to the room at 11:45pm and the housekeeping service hadn't cleaned the room. We caller the reception desk and the told us that it is too late and don't have housekeeping and the only thing they could do is send someone to pickup the trash and brings us clean towels. The service in this hotel is horrible. At $159 per night this is not the kind of service I was expecting. Also no fridge at all in the room. In 2015, no fridge, really? Do not waste your money in this place. UPDATE: i have increased the review to two stars because upon checkout they credited me two nights worth off Hyatt points for the trouble and they apologized throughly. However, I think this hotel needs a revamp, rooms need to be updated, carpets need to be steam cleaned and the managers need to rake responsibility for all the mistakes. They are in an excellent location and they could charge better rates if they offered the true Hyatt experience. read more

Hyatt Regency Miami - Returned to the hotel at 11:45pm and the room hadn't been cleaned. Horrible customer service. - Hotels Near Me - Miami, Florida

I'm with Christine G. here. What's with all the bad reviews?? The skinny is that I had a very pleasant and comfortable stay at the Hyatt Regency and my experience with staff on site was phenomenal. I'll level with you, the Orbitz' 4 star rating is a stretch. It was maybe a 3 star experience at best in terms of room quality. But factor in how exceptionally helpful and friendly the staff are, then they easily deserve 4 stars. So I roll in at 5:30 AM from my 6 hour flight from Los Angeles and my check-in is not until 3 PM. I ask this lovely woman at front desk if there's anyway I could get an earlier check-in as I think to myself, "Oh God, please let me check-in at 11 AM or something." She does me one better, she informs me my King Bed Room isn't ready but if we're okay with staying in the VIP Suite that only has a pull out bed for a night, then she could give us a room right away--and if we hated the room we could switch later in the afternoon. PERFECT! We'll take it! We take the elevator to the very top floor (24), walk over to our room and it was gorgeous. The view was absolutely fantastic. There was so much space to be found. The full sized pull-out bed was the only cruddy factor to it all, which makes me wonder what it's doing in a VIP Suite in the first place. It felt like I was sleeping on a dorm mattress all over again, but I was warned it was going to be a pull out bed so I can't complain. Anyway, we liked the spaciousness and the view so much we decided to fore-go the king bed we originally ordered and spend our first night in the VIP suite instead. The next morning we switched to our originally ordered room for the remainder of our stay. I was a little saddened by how small the room was in comparison to the lovely suite we had stayed in (the room was about 1/4th the size of the suite), but I guess I can say it had a more cozy vibe. The king bed was SO VERY comfortable--slept like a baby every night. The pillows felt like clouds. Loved it. Our view.... eh, well.. we were exactly 12 floors below our original room which would make you think that we would still get a great view, but it was quite the opposite. It overlooked the top of the building from across the street, very ugly. The Stay-Fit gym downstairs is fantastic. I actually spent some time in here to burn off all the extra food I was eating. Brand spanking new cardio machines that all have individual televisions. 2 treadmills, 2 ellipticals, 1 bike, 1 spinner. A variety of weights, resistance bands, sticks. 2 stability balls. A work out bench. An ab cruncher. A strength machine that does it all (with a poster on the wall of how to do 25+ different strength moves). Towels. Headsets. Water cooler. Pool looked decent. Pool side service was available. Some other great things I have to say about the service here: every time I asked front desk or concierge for help or tips (which was A LOT), they were super helpful. And they didn't have that attitude where they did it because it was their job and they had to, they really did carry this friendly atmosphere that made me feel that they wanted to truly make the best of my stay and maximize my vacation in Miami. Some other upsides to staying here? It's located right next to the free MetroMover which will pretty much route you to a number of places in Miami or to the MetroRail which will take you even further out around Miami. If you're looking for a quiet relaxing stay away from all the craziness that can be South Beach, this hotel is a good choice. A lot of great cafes and small eateries all around the hotel. Some other downsides to staying here? If you are planning to hit up South Beach, it's not walking distance.. expect a $20-25 taxi trip. And everything, and I mean EVERYTHING, in the local area closes at 6-8 PM. That's food, drug stores, shopping, everything. This becomes inconvenient if you're a night owl like me, but fortunately the downstairs lounge (Pure Verde) ended up having really good food and solid drinks for reasonable prices til 1 AM, so it worked out OK for me. Like others have mentioned, no free wi-fi, it's an additional $10 bucks/night. I agree that it seems stupid to not provide free wi-fi to guests when they're already paying a pretty penny for a room. But you know what? What are you doing spending all that time in your room on a laptop for?? YOU'RE IN MIAMI! Play! Drink! Eat! Explore! read more

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