Overall I had a pleasant stay and everything was walking distance. Free breakfast in the morning. They provide rides to certain locations if you're there for work trip. Unlike other reviewers experience, the only thing bad I had was the hairdryer was broken. It wasn't just my room either, my coworker's room was broken as well. read more

Stayed at this Hyatt for a conference recently. I will start with the good first. It is located in a central location in downtown within walking distance of many places to eat and other attractions. The hotel staff are friendly and the service is decent. The rooms are spacious and clean and well-maintained. The internet is free and the connection is very good even at night time. I really enjoyed the Mexican style buffet lunch they served. It was delicious and I had seconds! =D Now for the bad. The building is pretty old and the setup of the hotel is an Atrium which has the elevators only on one side of the building and if your room is on the opposite end like mine it could be a further walk to the elevator from where you're located. I frequent the stairs a lot because it is more convenient than to walk to the elevator. Overall not so bad of a hotel since I've stayed at worse however for Hyatt standards it could be a little bit better. read more

See all

I have been stayed at this Hyatt a bunch of times for over ten years and have never had a problem, actually quite the opposite. As a hotel they provide the best view of downtown Milwaukee in all of the city and the lounge area and elevator are pretty stylish. The location is perfect and close to most things downtown and central to many other options. The staff are friendly and professional and check late check outs are given when you have had a long night. Also, I tend to not be the quietest person and with the JBL speaker things get louder, but this place it is almost soundproofed between rooms and the hallway. Yes, the parking is $24 a night but it is a steal when comoared to other downtown cities and you car is safe and sound. After our wedding we stayed here after a show while on our way back to Madison and when they heard about our wedding they sent up bottle of Champagne, truffles, and a hand written card. The cherry on top. I have been staying here and at other Hyatts a while, it used to known as the Hyatt Gold Passport rewards program, now know as the World of Hyatt. Expect preferential placement in rooms, late check out no questions asked, access to the "Regency Club" on the 18th floor for FREE drinks and snacks, triple points when you get drinks or room service, and other perks. read more

See all

Stay was good for the night. I went to a Bucks game , so the price and walkable distance caught my eye. Room felt a little dated with the carpet and wall scuffs. I didn't know about parking options until after i checked in. I had already parked in a garage connected to the hotel ...which i found out wasn't the hotel's "preferred" parking . The preferred parking was a little cheaper but wouldn't have been as easy and quick to access. No room service, no breakfast . Three stars because it didn't feel like a Hyatt. However the space itself was acceptable . Bed was fine as well as shower. read more

Great stay at the Hyatt regency last week. Very clean, professional staff, great bar downstairs and generous breakfast in the morning. I was shocked to see some of the lower star reviews, my room was immaculate and i am very picky! Stayed on the 9th floor with a nice little view, great hotel! read more

Absolute worst customer service I've ever experienced. As a long time Hyatt member I will NEVER stay at a Hyatt property again. I used my points and booked a room last night. After a 9 hour drive we arrived in town to realize that the RNC was going on next to the hotel. Long story short, we drove in circles for over 3 HOURS! With no access to the hotel as secret service had it blocked off. There was little no way to get to the room. I called the hotel multiple times looking for other routes or alternatives with no luck. I then after 3 hours and now past 11pm, asking for my points returned as we can't get in and I'll have to find another hotel. The guy answering the phones could care less about our situation. He said we normally could but since you checked in online through the email we sent you we can't help, sorry. We never got in and ended up having to drive 2 hours away to stay at a Hilton. TERRIBLE SERVICE. I'm done forever with Hyatt read more

We came for a conference. The staff and service for the ballroom and event services were fantastic (that's why it's more than 1 star). However, the room was terrible. The beds were hard, the bathroom tiny, we got 2 towels for 4 people and no washcloths or hand towels. The temp alternated between stifling and muggy to freezing, no in between. We tried to go down for breakfast at Bistro 333 - I understand it's modified because of Covid...but it was a mess. No signs explaining where to sit, if to wait to be seated, where to order...so we sat at a table and a waitress served everyone around us and walked past us many times, ignoring us. In all we were there for half an hour. I got up a few times and stood at an unmanned lectern, but no one helped me. I sat back down. Then suddenly there was a huge line at the lectern. I approached a waitress at a point-of-service computer to ask how to order, and as I started speaking she told me to wait a moment. Then as soon as she finished, she turned the opposite direction and helped the people at the lectern, leaving me standing there. I gathered my family and left. Just as well, $16 for pancakes is excessive...but the problem is that there aren't any breakfast places around the hotel. We ended up going to Dunkin'. I would've been way more understanding if I had had a decent sleep, but between the hard bed and sweating/freezing all night, I was not a happy camper. read more

OMG, this was probably the worst hotel experience I've ever had. The only saving grace was the bar and restaurant (great breakfast, curds, beer, drinks). Other than that, it made sense that this hotel was the only one left with some sort of vacancy in the entire town. The design reminded me of North Korea - all for show with nothing substantial on the inside. The rotating restaurant is no more, the hotel looks huge but the rooms are on the exterior and the center is a giant chasm, the rooms are dirty, the staff don't really care that the rooms are dirty, the parking situation is gross ($30 a night), the WiFi is (now, mostly free), the hotel has a dank stench all about, and the windows don't open so you can't air out said stench. (Seriously, my belongings caught the stench - this is all I could smell through my drive and flight home). Next time, I'll check out the other hotels just down the block. read more

See all

I was I was excited to be in a Hyatt as I hadn't stayed in one in recent memory. Unfortunately, nothing went well. I checked in late and hungry - my room w/ a king bed wasn't available (what is the point of reservations? It felt like a Seinfeld episode). To continue - there's no room service past 12 and no mini bar/snacks. They handed me a crappy pizza delivery menu as I went to my room. :( The paid (slow) internet was trudgery, a phone message light that was constantly blinking was maddening, no exhaust fan in the bathroom and a few other things like this reminded me as to why I haven't stayed in a Hyatt in years. Next time, a Westin. To review: No room service No mini bar Tv wasn't working Delivery food wasn't allowed to come to rooms. Blinking message light on for 2 days Internet went out with slight rain Super mediocre overall. Next time, a Westin. read more

We stay at Hyatts all the time. From the moment we entered the hotel you could see it's age. But we still checked in. No one was around to take our bags, so we did this ourselves. This was not a problem. When we got near our room we had to move a chair out of the way in the hallway and also a cleaning cart to get to our room. When we entered the room it smelled. We looked in the bathroom and it was still dirty. Toilet needed to be cleaned. Hairs on the floor. The TV had to be 15 years old (no I'm not kidding). I went to complain to see if we could move rooms, but the manager was in meetings. So we decided to leave. The manager never called us back. This has to be the worst Hotel in general I have ever almost stayed at. read more

Really terrible for a Hyatt. I was here for a conference and didn't have another option, but the bathroom tub didn't drain properly; the refrigerator was broken when I checked in; and there was no safe in our room. All in all, I made calls to the front desk and they addressed them after the 2nd day - but the fact that all these things were wrong with the room means the following: 1. They did not clean the tub prior to my arrival; the drain was so clogged water wasn't going down that there was no way it would've gone unnoticed if the tub was cleaned before I used it. 2. They did NOT check or clean the fridge was before I checked in becuase it was not in working condition. 3. They do not have a checklist for amenities in the room (otherwise they would've installed a safe sooner). Never again! read more

I had very high expectation for the brand name and the concierge, the front desk, the valet have met that expectation. The establishment will need to revamp the house keeping service and eventually look into some sort of renovation. read more

Hyatt Regency Milwaukee - Marvelous view from my room - Hotels Near Me - Milwaukee, Wisconsin

A Hyatt Regency is normally a high-end hotel experience. This one is not that. It's clearly an old hotel that's struggling to stay relevant. The outside needs an update, or at least a coat of paint. The lobby and public areas have new carpet and lights, but it still screams "outdated". The rooms are comfortable and clean, but would never be confused for luxurious. The restaurant offers a pitiful limited dinner menu. Breakfast is better, but my toast was served cold, and so were the potatoes. This is a total lack of effort. I know we're still post-COVID, but a Hyatt Regency should do better than that. If you decide to stay here, make sure you get a good rate, otherwise you will be disappointed. read more

Pretty disappointed in my stay here. The room was pretty rough, old nasty ceiling tiles in the bathroom. mold around the tub. The room was small, but it did have a great view. I asked for some tea to be sent up to the room and it never came. The only highlight was the overpriced cocktails that I enjoyed at the bar. The bartenders were great, so they get all the positive points here. read more

I was really drunk, and remember almost nothing. I think I got lost and the front desk people helped me, but I can't quite be sure... if so, thanks! This place looks so cool, and with the giant open atrium, it is an absolute architectural marvel. Breath F'in Taking!!! The bed must have been super comfy, because I often sleep horribly when that wasted, and I slept like a rock! Woot woot! read more

Conveniently located in downtown Milwaukee, most everything is in a walkable distance. We were able to check in early (before 10:00 am) and leave our bags in our room to check out The Riverwalk. The fitness center has about ten machines and some free weights and is open 24 hours. The business center has three computers, but they charge you $4.95 for a half hour. Wifi is free. The room itself was spacious enough and it had a small fridge for beverages and a safe for valuables. The only odd thing was that the bathroom had a drop ceiling, and since I'm a tall guy, I couldn't fully extend my arms upward when toweling off from the shower without punching a hole in the ceiling. The hotel is a short two block walk from Wisconsin Ave, where you can get the Milwaukee County Transit Route 90 bus to Miller Park for $2.25 each way. It's a quick 15 minute ride to the park, and you are dropped off and picked up at the traffic circle behind the home plate entrance. Only two stars because twice during our four night stay we returned to the room after a late morning into early afternoon excursion (Day 1: Left 9:30am returned 2:00pm. Day 2: Left 10:00am returned 3:00pm) to find the room had not been attended to by the service staff. Unacceptable. read more

Hyatt Regency Milwaukee - Room 725 - Hotels Near Me - Milwaukee, Wisconsin

See all

Not a four star hotel. Hard to get into the place. Entry from garage difficult because the door wouldn't open. Had to call for someone to come open it for us. Once we had a keycard it didn't get any better because keycard didn't open a street level entry door. Room has dings and scratches on walls. Toilet not attached to the floor!! Sheets are clean, but no fitted sheet? Comforter has holes in it. Was mounted bed side lamps wobbly. Will choose somewhere else next time around. read more

Will not stay here again. If you're a business traveler who expects service for your money, go somewhere else. This hotel is NOT anywhere near the standards of what one would expect for any comparably priced hotel. What was most surprising is the way the entire staff seemed trained to refuse any request and have a stock answer ready to explain why they were refusing any simple request that any other hotel would be ready and willing to fill. Asking to get a drink in the bar at 11:30pm, or matches for a cigarette outside was strictly denied and no attempt to accommodate was made. I told the front desk clerk that I found in the first few hours of checking in they were completely unresponsive to guest requests and how unusual that was in my 45 years of travel experience. He hardly pretended to listen to me, offered no apology, compromise, or solution. The employees here seem to be trained at how to refuse anything any customer asks for. And these are requests that are made and filled everyday at every other hotel in the world. My guess is that nobody stays here more than once. Why would you when you can get better service Anywhere Else? read more

This place is subpar. For Hyatt Globalist they really have minimal amenities. I've stay here at least 10 times a year and only been offered 1 suite upgrade. They always give me the BS and run around that they do not have any suites left even though the hotel is not sold out. The regency club is way below average. You are better off eating fast food. The bathroom is tiny in all rooms. Overall I only stay here due to work. read more

The hotel is fine. It does show its age. If you want a place to sleep it is OK. I arrived at 7:00pm and my room was not ready. That is way too late to not have a room ready. I was given a couple of drink coupons. The bar is good. Soaps were not replenished when housekeeping came. The shower head is hand held. But is stuck next to the ceiling. You can't reposition it. The closet design is bizarre at best. read more

Bar 333 inside has a 21 y o bartender that can only do one thing at a time. Ignores and does not acknowledge customers. Today... 4/29 6:30 pm. Ordered two items and he forgot the second one. Guy ordered 4-5 drinks. He delivered 2 then went onto someone else. Hilarious sad and frustrating. Seriously watched 8 to 10 people walk out after not being waited on in the course of being here for 30 minutes. I had to be slightly obnoxious to get his attention to get my drink order in read more

Pretty bad- when we checked in I asked "is there a bar lounge we can go to" she said "no". I was wondering what kind of hotel downtown wouldn't have a bar or something but whatever. Later in the night we realized the bar was right behind us when I asked the question...... Wtf?... We got to the room and it feels like a dark dungeon. I mean we got a pretty good rate on the room, but it is very small and dark. It even has a funny smell. We didn't notice until my wife was out of the shower that we WERE WITHOUT TOWELS!!! Again.... Wtf? This is what I would consider a "strike out". We will NOT be staying here again. read more

Hyatt Regency Milwaukee - Very small - Hotels Near Me - Milwaukee, Wisconsin

See all

First Impressions - tight parking by check in, 2 polite ladies working check in (but there was a line of 4 people), dated decor, room is ok but not real clean - bobby pin on the floor along with a hair tie -- grosses me out! Also, none of the "service" buttons (ie. front desk) worked on the phone, so you have to dial "0" to get the operator to talk to front desk/valet. I actually called the general manager (got his vm) and "guest services" - which was security, to let them know about how disgusting the carpet was. I headed to the gym and by the time I returned the floor was clean. As for the gym, it was small but ok. I would not want to try and workout here if the property was full. The room was quiet and the bed is nice. The Regency club is beautiful and was stocked all the time (I was there in off hours, but the fridge was always full). Also the bellman, Bobby, is great for directions or tips on local things to do. As I ponder my stay a day after I left, I do like the property. Everyone who worked there was friendly and the location is good. I would stay here again. Total - $104 room rate, $23 for valet parking = $141.82 read more

Stayed here on my first trip to Milwaukee. Everyone was super nice! The valet guy was very helpful, the check-in lady, also great. The room was really spacious and had a really nice tv. The only downside was the small bathroom, making it hard for three of us to get ready. I was only here one night, but from what I could tell this was a really nice hotel and would definitely stay here again. You can get some good deals online. Our stay was super inexpensive. read more

Hyatt Regency Milwaukee - Hotels Near Me - Milwaukee, Wisconsin

I personally prefer to stay at at least 3 star if not more hotels. Yes the lobby is a bit outdated but it's not that huge of a deal to me personally How long are you going to stare at a lobby? The whole reason for my stay was because I was going to the Fiserv Forum in Milwaukee. The hotel is perfect! It's maybe 2 blocks down the road. The hotel did charge $28 for parking overnight but I believe that's a standard for hotels in downtown Milwaukee. The staff was very nice and assisted me right away. I had a room on the 17th floor, I think the room was quite nice. I had a city view facing the river, and Fivzer Forum. I always have an issue sleeping and I was pleasantly surprised that the darkening shades actually kept 100% of the light out. I was worried the pillows would be flat and too soft. I slept like a baby and actually slept in until 8:30 which is a record for me. The bar was a bit over priced but had a lot to offer, The breakfast was a bit pricy. I do not believe there is free breakfast I wasting it was $18 a person. I did order from room service because I was hungry and lazy. I had a Ruben eggs Benedict it was fantastic. I don't see why the terrible reviews, it's not a 5 star hotel. Hyatt is like a Marriott. It's a tiny bit fancy but it also is not a 5 star hotel. read more

Don't stay here if you want to sleep. My daughter had to be up at 6:30am for a volleyball tournament. The 2nd floor ballroom was booked for what I believe was a non-hotel guest party. The music was unbearably loud- Echoed all the way up to the high floors through the central atrium. Base coming up through the floor to at least the 6th floor where our room was. Random party guests riding the elevators, even though they did not have room keys need to select floors. They allowed them to leave the doors to the ballroom open and play music until MIDNIGHT. Apparently hosting parties is more important than their overnight guests. Called the front desk. Person I spoke with was dismissive and nothing was done. No Hotel Staff monitoring/managing the party and it's guests. Horrible experience. Skywalk is still under construction and not usable (friends who stayed here last year said Skywalk was closed then as well.) read more

The staff was friendly upon check in and responded immediately to my call down for assistance in cleaning what you'll see in the photos. That's the only reason this place didn't get a single star. I'm here for a National conference. The hotel is completely booked so there wasn't anywhere to move me to. Location of hotel is good and conference area is convenient and easy to navigate. But the attention to cleanliness detail in the room... well, the photos will tell the story on their own. I travel with antibacterial wipes for just this reason, but this is out of control. 1. Hair (someone else's) and dust on the telephone. 2. Pubic hair on the toilet - I took this pic immediately upon entering the room. Not my hair - haven't used the toilet yet. Plus, um, how do you lose hair on the back of the toilet. 3. Tissue holder - for something I might put up to my face, I'd like this to be clean. 4. Clock/radio - really? Why would I put my phone there, let alone touch it to turn on an alarm? 5. The photo shows black stains on the sheet and pillowcase. Recycle them already, Hyatt. Who wants to sleep on a stained sheet? 6. No idea what the stain on the curtain is, but dry clean it or replace it. C'mon. A little pride of ownership/management here would go a long way. The guest shouldn't have to clean the room or point out things that should be an embarrassment to the Hyatt chain and the management of the hotel. Disgusting. read more

See all

This was our first hotel experience in Milwaukee. PROS: Location is great. We were able to walk just about anywhere we needed to go. The Doorman was EXTREMELY helpful. We came to the hotel at about 11pm on a Wednesday and he was very accommodating with our luggage as well as helping to get to the open parking lot (due to our over sized vehicle). The room was updated and clean. Great water pressure in the shower. CONS: The parking was over $20 for the night. The hotel has an open courtyard feel with rooms surrounding on every floor. Maybe not a con for most, but to me, it feels motel-like. The staff was VERY unaccommodating. Granted, we booked through Priceline, but we usually do and have never had an issue securing a room with a king size bed upon check-in. The staff here would not accommodate. We were placed in a room with two double beds. They had to have been twin beds. They were the smallest beds I have ever seen in a hotel room. We actually had to sleep in separate beds. After driving for 8 hours, this was frustrating. Final Notes: For a short trip in which you won't spend time AT the hotel, this works. Make sure you come alone or request a king bed ahead of time! When the valet/doorman greets you, realize that you're experiencing the highlight of your stay. That guy was the only thing I especially liked about this place. read more

Hyatt Regency Milwaukee - Hotels Near Me - Milwaukee, Wisconsin

Hyatt was a very nice hotel. Location was convenient, very close to everything if you are driving. We got a very good price on the room, hotel staff & front desk was helpful & very friendly. The only downfall was the parking. If you are going to be coming in & out, get the day passes. 1 day is $25, but is a pain because it's confusing. You have to take a pass coming in, but make sure you keep that with your day pass at all times. Every time you enter, you have to take that pass. Then when you exit, put the pass in & then add the 1 day pass. You get the day pass back & just make sure you have it with you every time. Then you are free to come in & out as you'd like. Very close to the casino in Milwaukee, about 10 min drive to Miller Valley & about 5/6 min from Lakefront Brewery. The room was clean & modern. Bed was comfortable & so were the pillows. Only thing was that their banquet halls are located on the 2nd floor. There was a charity event going on with a DJ & a TON of people. The halls are not enclosed, they are open & you can see down all the way to the lobby. So when there is an event going on, you hear everything. Our floor was the 7th, so it wasn't as bad as I thought it would be.. If I stumble upon this deal again & we decided to stay in Milwaukee again, I will stay here! read more

Hyatt Regency Milwaukee - View from our room.. Very nice - Hotels Near Me - Milwaukee, Wisconsin

Better than Doubletree. Better than Ambassador. Nice room. Breakfast buffet is standard boring not made to top hotel standards- but edible ($18 is high for just above fast food level- but they will make some things to order which was a plus). Car valet service is ver good. A far as downtown Milwaukee is concerned (near stadium and Marquette University etc.) it is recommended. -- must add- the staff of the hotel is very friendly and courteous- read more

See all

Location is perfect for a downtown visit. I had a challenge with my room and the manager took care of me immediately. This place is a good value read more

Stayed here for a business trip. This hotel looks like it's a bit older, but looks like they've undergone a very good renovation. The Polaris restaurant which is a circular, rotating restaurant on the top floor is now closed, I guess it used to be a hot spot of sorts in Milwaukee. The rooms are nice and clean, flat screen TVs and nice soft beds. The bathroom vanity was nice and roomy, which is important to me. The water pressure in the shower was great. Carpets were clean. For the frequent Hyatt customers, their Regency Club here kinda sucked, the breakfast lacked protein (eggs, bacon) but they do have a do-it-yourself open bar at the Regency club in the evenings so you can get tossed for free. read more

This could be the nicest modern hotel downtown, there's an impressive view in the lobby looking up, or from the elevators looking down, or from the party room atop (aptly named the "vue room"). Front end workers are polite and helpful, the location is superb - it's right across the river from the Marcus Center. So many hotel choices to recommend to visitors.....this has to be on the top five list. It should also bear serious consideration if you're planning a small to medium size meeting, or a swank ocassion party. read more

Hyatt Regency Milwaukee - View looking up from lobby. - Hotels Near Me - Milwaukee, Wisconsin

See all

Location is very good, rooms are large with nice views. That's the good. The housekeeping is terrible. After a day went by that no one came to clean our room, I was met with indifference and rudeness when I called asking for clean towels. Housekeeping told me this is a 480 room hotel and they are understaffed. They should only rent the number of rooms they can clean then, my opinion. Pictured is the phone, when I picked up the receiver it was sitting in a disgusting brown liquid.! read more

Hyatt Regency Milwaukee - Hotels Near Me - Milwaukee, Wisconsin

Yeah. Very disappointing. I usually stay at the west in so unsure if this is an unequal comparison or not. I was expecting to be impressed and I wasn't. Place was clean and ok place to lay your head. Shower was hot and pressure was fine. Breakfast at $18 wasn't horrible. Staff are really nice and friendly. However it is very dated and plain. I've visited Milwaukee Several times. Stayed at doubletree and aloft on previous two trips. Wanted Hyatt as I could walk to convention center. It was a very meh stay for me. I like to be wowed and I wasn't. read more

See all

I'm staying here while at a conference. Staff is friendly but that's about the only nice thing about this place. My room is in need of updating. Worn out, scratched up furniture, a toilet that barely flushes, and a shower that is a weak trickle. Housekeeping might change my towels and replenish my coffee packets, but they don't always empty my trash or make my bed. I've never experienced a Hyatt like this before. I do not recommend it if you're not being reimbursed for your stay. It's not worth the money at all. read more

Hmmm... not many positives. At all. Due to my high status with Hyatt from years of traveling, I expected better service and more professionalism. The valet stole from my car. I tipped later after obtaining cash, but apparently they were entitled to steal from my glove box. The front desk clerk continued to ask if my partner and I would like two beds, even after repeatedly asking for a king bed. Also, this clerk continued to have an attitude after we asked if the regency club would be open over the weekend. As we were becoming settled, the cleaning personal unlocked our door and entered without a knock or a greeting. We left something in our room, an electronic toothbrush, and called the next day to check if it had been held/found. I did not expect for them to have the toothbrush.... I left a message... a return call would have been better customer service. Complimentary breakfast... they had a shortage of coffee cups and the server cleared our mugs, glasses, and silverware before we were finished with the buffet (we only had one plate of breakfast and went back for something sweet to end the meal). Hotel is outdated and moderately clean. Within the room, the windows with a view had not been cleaned in years (unfortunately wrecks the view). Not my favorite Hyatt. I would not recommend this hotel. Also, one phone in our room was broken. One positive, staff at check out was very pleasant. read more

When I arrived I was promptly checked in to my room. The door to my assigned room had a "do not disturb" sign posted on it. I knocked on the door, and hearing no answer, I used my key and looked inside. The television was on, and the room was obviously unmade and looked occupied, so I went back to the front desk. They apologized and immediately assigned me another room. My room had two double beds, though my reservation had indicated a king. The front desk offered to swap me, but their only available king was in front of the elevators, so I opted to stay put. The room was fairly clean and the beds were comfortable, so no complaints there. There was a nice view, but it looked as if the exterior windows hadn't been cleaned in a long time. I didn't receive maid service during my stay (two nights). I was in my room around 5pm when someone unlocked my door with a key. No knock or announcement. After the door opened halfway it immediately slammed shut. Hoping that was the maid, I made a beeline for the door to invite them in while I went downstairs. There was no sign of anyone anywhere on the floor. So that was kind of creepy. The location of this hotel is excellent, with lots of dining and entertainment options within walking distance. The staff I did interact with were decent and professional. I've had worse stays, but for my next visit to Milwaukee I think I'll try another hotel. read more

A very mixed review: Let's start at the beginning. Such nice staff at check in! Amenable and funny. Gave me a choice of queen beds on the fifth floor or doubles on the 17th with a view. I went for the view since it was just me. Also, gave me a coupon for the breakfast buffet. And the breakfast buffet was decent - with Kringle pastries and a bevy of fresh berries. And then... When I returned to my room after my first full day, the key didn't work. That happens all the time. It was the way they dealt it. Not, we'll be right up, or I'm so sorry but you will need to come downstairs so that we can give you a new key. Instead, a brusque "yeah. You have to come down here to deal with it." I did. The young dude working at check in needs some lessons in hospitality. So, I get to my room and no one had come to service it. Now, I'm not hoity-toity, but I don't splurge for a place like the Hyatt very often. I called again. This time the woman's response was not "I'm sorry". It was, "well, did you have a tag on your door?" "Yes, and I made sure it was on the right side, for housekeeping to come in." "Well, we only service rooms with no tag." The tag said... blah blah blah... excuse excuse excuse... and it turned out that they'd changed door tags, and my rooms's tag hadn't been changed and if there is ANY tag, they won't clean your room. Oh, did I mention no apology again? Just "throw the tag away and tomorrow we'll clean it." They did. But didn't get toiletries- I found out at 4:15 this morning as I'm getting in the shower. I guess the hair isn't being washed today! Oh and when I came in last night I told them I was leaving at 5am. The valet told me that it would be here at 5am when I had to leave, no need to call down. It was there. Locked. I told the only person I could find. She said "they shouldn't've told you that." Again. Notice lack of apology. A young guy came running over a little after 5:15, apologizing. (Thank you! Was that so hard?!) it turned out that THREE hotels share the valet. And he was at another hotel. Can the Hyatt not afford one person to work solely for them? -ps: just got off the phone with them since they charged me $22 for my free breakfast. If they can find my coupon they'll remove it. Also, I asked to speak with a manager before I posted my review. I got voice mail and told the director of operations that I'd post my review if I hadn't heard from them by 2pm. It is way past 2. read more

We left within 45 to 50 minutes of arriving. This review is based solely on the rooms we had and only two of the employees. One of the front desk staff was extremely kind and helpful through all this unpleasantness. I was looking for a last minute hotel to stay at and landed on this one. A horrible mistake. We arrived in Milwaukee and parked in their self park lot (which costs $20 but more if you want over night, it's $56 for a 48 hour park.) I sat in the car and called reservation desk to see if our room was ready so we could head in. The woman on the other end told me I had to speak with the front desk for this so she transferred me to the operator who then transferred me to the front desk. The front desk employee had poor manners, they should not have him answering customer calls. He said he wasn't sure if our room was ready when I asked him if he could check. I asked him if I could give him the confirmation number and he said sure he could check that. So he checked it and said nothing was popping up, no reservation or anything. So then he asked for my last name, then my first name and I gave him that then he said okay they're looking it up. I waited on the line for a long time and finally he picked back up and said hello, I said hello he said "You were asking for a name or something?" I asked him again if he had checked my name in the system he told me he needed my first name not just my last name even thought I had ALREADY given both to him. I gave him my last name and first name once more and within seconds he said that we could check in because our room was ready. The first room they put us in had actual fresh ANIMAL POOP and PEE on the rug right under the foot of the bed. It had what looked like some sort of crushed beetle in between our double beds. And the shower had hair in it, not just a few strands. We were determined to stay in Milwaukee and no other hotels we looked at we're available for the amount of days we wanted. We decided to call the front desk and see what could be done. They were very apologetic and put us in a room two doors down. One of the front desk staff even helped us move our bags. But as soon as we walked into the room there was a large pink stain on the carpet floor, and we soon found more stains just like it all across the carpeted floor. One of the bed sheets was torn as well. The toilet had dried pee all around the rim and hair, from both ends, on it. It was just a gross room that clearly had barely been cleaned. Even under the bathroom table was dirty. We once again called the front desk and they offered to waive all of our charges and give us another room. So we would be staying there for free for two nights. At this point we were both grossed out and could not relax in a hotel that we had seen pee in two rooms already and poop in one. We got our stuff and left the room, on the way to the elevators we passed a room with the house cleaning equipment outside of the door. As we were walking by a housekeeper walked out of the room chatting on her cellphone. When she saw us she froze for a second and then whispered to whoever was on the phone that she'd call them back. I wouldn't recommend staying here even if you have no where else to stay, sleep in your car for the night. It's cleaner. read more

See all