I really wanted to like this place. This is one of the most lipstick on a pig hotels I've ever seen. The rooms smell like a damp moldy basement. And the furniture in the room is rundown. The particular room that I stayed in the wallpaper was actually peeling off the wall. Paired with the damaged furniture and stained carpet. It was giving 3 star hotel. Not 4 star. The staff member at the front desk was incredibly condescending when I spoke up about the condition of the room, and actually insulted me directly calling me ignorant for questioning why she was treating me disrespectfully. Her reasoning was that it was a busy morning. Disappointing The mildew smell was unbearable I had to check out early and go to the Marriott Schaumburg. It was so much more enjoyable read more

When I walked into the property, I was pleasantly surprised. The lobby is spacious with plenty of comfortable seating to relax, and there's also a bar in the same area. I found out you can even rent board games, which I thought was a nice touch. I can definitely see this being a great place to hang out with a large group of friends or family. Unfortunately, my first impression changed when I checked in. The gentleman at the front desk wasn't very welcoming. Everyone has bad days, but when you're working in hospitality, a friendly attitude goes a long way. Even a simple smile can make guests feel appreciated. The room itself was decent. The bed was clean most importantly, no bed bugs which is always a good sign. The bathroom was updated, and I especially loved the strong water pressure. I did run into a couple of issues during my stay. I called the front desk and requested two toothbrushes and two tubes of toothpaste, but housekeeping only delivered enough for one person despite my request. It seemed like a simple miscommunication, but it was still frustrating. My biggest complaint was the window. It was covered in layers of dirt, which explained why the room felt so dark when we first walked in. The blinds had been closed, and I couldn't help but wonder if they were trying to hide how dirty the window was. A thorough cleaning would make a noticeable difference and allow much more natural light into the room. Overall, this was the most disappointing 4 star hotel I've stayed at. Since it's located in the suburbs, I didn't have exceptionally high expectations, but I still expected a better overall experience. read more

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Made a reservation. Reservations stated - nonrefundable. Paid $60 uber to get to hotel. Upon arrival 'Hudson' at check in told customers to step back to Threshold that they weren't allowed beyond the stations. When I was graced a presence, I was informed my there was no reservation - when my phone told a different story. One more of my terrible experiences with Hyatt. Marriott- here I come, where they treat their customers with respect. Last time Hyatt can expect my road warrior weary bones will grace. Hyatt Bed. I only wish there was a rating below 1. read more

Located in a very busy retail, restaurant and hotel area of Schaumburg (near the giant Woodfield Mall), the Hyatt Regency Schaumburg seems to focus on its event spaces and first floor amenities vs the actual rooms, which are older. The family needed an affordable place to stay for 4 nights while visiting Chicago, and I chose this because of its location and low cost. Rooms were averaging around $100 per night in March and only cost 5,000 if using points. The facilities are nice, with an indoor pool, fitness room, large bar/restaurant and a ton of meeting spaces for events. During the weekend of our stay, a sports memorabilia and trading card show was going on, and the large amount of free surface parking in the back was convenient. There is no lounge however. We got a room with two double beds, and a view looking out into the courtyard. Not much space for storage. The TV was fine and the beds were comfortable. The bathroom was extremely small, cramped enough to only allow one person inside at a time comfortably...definitely need to be careful that you don't hit somebody with the swinging door. The water pressure was decent. The front desk was very patient, answering all my questions. There is no self contained business center, instead just an area near the front desk with a computer and printer (reminded me of the stations that every hotel had, to print out boarding passes for upcoming flights...which have now become obsolete). We ended up cutting our stay 2 nights short, since we realized we needed a place with more living space. Working with Hyatt customer service and the front desk was very helpful...ended up getting some of my points back even though we had started our stay. Definitely makes me want to continue frequenting Hyatt hotels whenever possible. read more

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I appreciate the amazing customer service I received from Kaisha at the Starbucks/sandwich area. My latte and sandwich tasted incredible, and her personality and customer service were top notch! read more

We spent over $40,000 on a conference at this hotel with multiple issues and couldn't even get a response from anyone in management including the general manager. read more

I wanted something different than the usual airport hotel scene, so I booked a room at the Hyatt Regency Schaumburg. I was thrilled to find a calm oasis away from travel chaos. I am very glad I did so because even though it is 15minutes from the airport, the experience was refreshing. The hotel itself is in a nice area of Chicago suburbs with a variety of restaurants and shops adjacent to the property. The staff is super welcoming and got me a room immediately. The rooms are nice and I had no issues at all. In fact, I loved my room, the comfortable beds, the amazing bathtub and the variety of stations on the TV including Starz and Encore. The gym and pool are a treat as well. I loved the free‑weights and the clear layout of the fitness area. There are a couple places on site to get food, drinks and snacks. The Hyatt Regency Schaumburg is definitely a great hotel with a lot of thoughtful amenities and charm. read more

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The good: it's a convenient location near the mall with 2 restaurants nearby and lots of parking. The staff are also friendly and helpful. The lobby is beautiful and the bar convenient. The free breakfast is pretty good with a decent selection of eggs, meat, fruit, baked goods, oatmeal. The bad: the bathrooms are small and outdated with terrible grout. The hotel is renovating right near where guests are staying and we saw tarps and heard noise at 7 in the morning. The pool is underwhelming and small indoors. The outdoor pool was closed for no reason. read more

Hyatt Regency Schaumburg - Shower - Hotels Near Me - Schaumburg, Illinois

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Considering it was a Hyatt Regency, I was expecting a higher-end well-groomed room. The name evokes a certain level of elegance. It was a small, very generic room with furniture that had seen its better days. The bathroom was one if the smallest major chain hotel bathrooms ever. The door barely cleared the toilet and had to be fully closed to access the tub/shower. Water pressure was terrible and the Hot-Cold-Off markings were completely opposite. I've stayed at much classier hotels for less money. Two bright spots - the room was quiet and the bed was very comfy. Four stars for the bed. read more

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Now this hotel is what I would call equivalent to a interstate motel where they are too afraid to put furniture in the rooms because people might steal it! So my room was bare minimum of anything the door has a huge gaps all around it letting in lots of light and it's paper thin I'm in my room chillin and I can hear someone's cell phone in another room going beep da beep beep I can hear people walking through the hallway and not even talking as well as a baby crying in another room! Super poor quality and very noisy like really I've had better rooms at interstate motels for half the price where it's wayy more peaceful than this! It also seems as if the room has pipes going through it as u can hear running water from other rooms constantly making for more of an annoying time! The bed here was also hard as a rock I would have slept better in my car than being in here as it was that bad! The room was also dirty and I found that it was especially not cared for as they couldn't even clean the stains off from around the QR code on the table so I cleaned it off and took a before and after photo! The ceiling is also missing some of it as if it had caved in on itself at one point like this room was really bad for what they are trying to charge for it had it not been so late at night I would have left asked for a refund and booked at somewhere else because I've never heard others this much while being in a room I mean some noise is expected but this is just beyond that and there clearly isn't a party crowd here it's just others living as they would day to day! Overall this is really sad that this place is that cheaply built so don't stay here unless you want a skimpy room where the walls are paper thin so much so that it feels like you have no privacy, I've been in hotel rooms doing Urbex that have character than this! read more

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Couldn't ask for a better spot to stay. Everything you could want is walking distance away. Raul and the rest of the staff make sure all your needs are taken care of. Rooms are very comfortable. Indoor pool isn't heated but great length for swimming laps. read more

Hyatt Regency Schaumburg - Lobby - Hotels Near Me - Schaumburg, Illinois

My room & shower may not have warmed up enough for my liking BUT the staff were amazing!! Especially the bar staff, Sharath, Jojo & Josh! They made the 4 night stay well worth it. Thank you guys :) read more

I stopped over at the Regency to meet some friends this last weekend. We were attending a local convention at the Renaissance. I was amazed at how poorly the location is maintained, with broken tiles, malfunctioning toilets, damaged doors, and malfunctioning elevators, all in a union building. I don't get it. read more

And on top of it all, when we checked out the staff gave our babies 3 teddy bears!!! BEST CUSTOMER SERVICE EVER!!

Excellently clean, and conveniently located near Hyatt Regency... ! A quick walk to local restaurants.

good spot to stay. what youd expect from hyatt. good service and rooms. The location had plenty of parking. the rooms were comfy. read more

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If I could give less than one star, I absolutely would. I am beyond disappointed with the event sales team at this hotel! After months of research, I was thrilled to book my company's big annual event here. The executive meeting manager I worked with was kind and helpful, and she even placed a hold on the ballroom for our event in September. However, without my knowledge, they removed my hold and gave the date to someone else--without even offering me the courtesy of finalizing my deposit. This is by far the worst service I have ever encountered. When I addressed the issue with the sales manager, she was dismissive, acted like it was my fault, and showed little concern. Now, I have to start the entire planning process over from scratch. I would NEVER book an event at this venue! read more

Good costumer service and great breakfast although there are not many options.We got a room on the third floor during a cheer compittion and someone from the first floor wanted to switch with us but the employes sorted it out and we got a free upgrade. read more

i am convinced to come stay for a weekend! I only came here for my son to explore at the card show. I was amazed with the environment here is beautiful. I am actually Deaf I went up to the restaurant/bar see if they open as I walked away CrisTina instantly knew I'm Deaf and started signing which is so rare experience for me! I felt so welcomed! thank you to Cristina I give Hyatt. 5 stars because of her read more

The staff was pretty accommodating. The lobby and common areas are ok. The furniture in the room needs updating but it's sufficient. We got a good deal so won't complain too much but if you are paying over $200, then it's not worth it. The bathroom is super tight. The hot water faucet is not working properly. It only out out a little bit of water. The cold water is fine. The junior suite did not have a pull out couch but it was large enough for my kid. The place has lots of room and is very large. TV has limited channels. Has a mini fridge in room and the microwave is out in the hallway. There is only 1 microwave in the hallway. Still the upkeep was pretty decent. read more

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I stayed at this hotel on my last business trip to Chicago. The outside and lobby is very clean and spacious. My hotel was on the third floor. My first thought when I walked in was the entrance hallway is really big. The whole layout of the room seemed off to me. There is so much room by the door, but the bathroom seemed crammed. The desk wasn't that large either. It barely fit my second monitor. The closet was near the bed and the mini fridge was in the closet? The bathroom looked filthy, not as clean as other hyatts. I am not sure if it's just because it's old but it did not look clean. Also, the walls are very thin, I can hear everyone that walks by. I also had an issue with both phones in my room. It didn't have the dial tone. I eventually got the phone by my bed to work but I had to move it around and not move, otherwise I would lose connection. I was trying to call room service. After I ordered room service, the food came up pretty quickly. I got the chicken pesto panini. It wasn't bad, and it came with a ton of fries. 1 star for the service/staff 1 star for the food read more

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Never have I been more disappointed in your hotel. I understand that you are going through renovations that are majorly needed. I checked in last night and there was no mention of renovations. This morning at 9 am the drilling and pounding started at what seemed to be in the room next to me or above me. I called down at 930 and asked if this could be stopped. The response was canned with we have renovations going on from 9 to 6. I was told I could be moved to another room, which I replied with an F bomb. Why didn't you just put me in the other room to start? You knew where the renovations were taking place and how guests could be impacted. There was zero consideration for guest needs or my needs. Maybe I expect too much as a globalist. I should expect more and deserve better. At 11 am my room was called to let me know that there was another room available. I responded with I'll be checking out and will be down in 5 minutes. When I got to the desk, I was asked why I was so mad about this. Perhaps it was that someone was pounding on my head for the last 2 hours while I was trying to focus. I really do feel that you guys have dropped the ball on me numerous occasions and take me for granted. That will not be happening any longer. No more. I am sure the guy at the desk will be thrilled to hear this. He did offer to.comp the night and put points in my account. I told him I didnt care what he did, I just wanted out of there with no early check out penalty Having stayed in numerous Hyatt branded hotels across the world. You are the worst. The absolute worst. Moving forward, I will continue to stay only in places when I feel valued and respected as a guest. Clearly you are not on that list. So with that, Good-Bye Hyatt Regency in Schaumburg. Best of luck. Your ratings make perfect sense, read more

Looks can be deceiving. The front of the hotel looks extremely nice. Very fancy lobby as well. But once you get inside your room, you will feel regret instantly. The the restroom is extremely small. Half mirror shower door & nasty flooring. The bed makes a lot of squeaky noises. Bring your own pillows and comforter if you do on staying here. Highly would not recommend this hotel. read more

Stayed here multiple times for business. Gave it too many chances because of the gorgeous lobby. Rooms are musty and stale as windows do not open. Gym has broken equipment that was not fixed over two months of asking. Woken up early in the morning by a dance competition in the wedding tent out back. And the staff is nice but GM doesn't seem to want our business. Will not go back here again and don't be fooled by the lobby photos. read more

Staff at the hotel were not knowledgeable in helping with requests such as the one computer that does business printing. Upon checking out, they couldn't provide a printed bill because it was through Booking.com. I see that I can request one through the Hyatt app. I was here for business, the usual Marriot was booked, when you hear Hyatt Regency, you think it's a high end hotel or a higher starred hotel, this is not. This is possibly on the same level as a 1-2 star hotel. Parking is not abundant, elevators are outdated and slow, overall a poor experience. The Hyatt chain is generally thought of as a better place to stay, I would not recommend this specific location, I checked out early instead of stay the last night. Please get staff that actually care about the patrons and or know how to interact with the people who stay at the hotel. read more

I was here with the Greek Orthodox Clergy Laity so I was in a block of rooms. At check in they switched us to a room closer to the elevators. The room wasn't quite ready so we enjoyed the gorgeous lobby. I was impressed that they had around 7 carts available. There were at least 3 conventions going on. Seats are a good height. There is a long table in the middle for everyone at the laptops. There is a restaurant and snack area on the right. It had two double beds that were not bad. I was thrilled at the tall toilet in the bathroom. I loved the products and no worries if you forgot toiletries. They had full size Pharmacopia shampoo, conditioner, and body wash. I wish the rain shower had the same pressure as the rain outside. Lots of light in the room and comfortable chairs. We wish our company allowed an extra night's stay. Plus it's next to the best steak house in the area. read more

Staff was very nice. Our shower was disgusting, we could t use it. We were given a discount, but how do you rent this room. read more

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Elevator slow and not working Had to get new keys 5 times Restaurant and bar employee all 5 Needs a overhaul read more

Always a great stay at this hotel. Staff is great. Food is good and conveniently located.

The location is decent and there is ample free parking. There are some decent dining areas on site that include fresh, local ingredients from their garden. When we arrived, we were given a dirty room. Not sure if the previous person had checked out yet or not, but there were open soda cans and change left on the counter. We stayed several nights for a convention and had the "do not disturb" sign up the ENTIRE time. One of the days, we came back to find our beds made and stuff cleaned. Our initial thought was "odd, we didn't take our sign off". Later that night, I realized one of the items I had bought and left in an envelope near the TV completely disappeared. We looked everywhere! Management and staff were completely useless. The manager herself literally said that housekeeping went in because our sign was not on the door, which was complete BS because it didn't fall off once and none of us asked for housekeeping service, but they kept insisting that the sign was not on the door. No compensation whatsoever. I'd think twice before staying here, housekeeping is not trustworthy and staff is completely useless. There is also no hot tub, which is a bit odd for a Hyatt. Shower only has a half glass entry, which was a bit odd as I prefer enclosed showers but whatever. There was also a $200 room deposit. They charge a $50 deposit PER DAY you stay. The rooms were decent, but comparable to say a Best Western or Days Inn, nothing special. If you do stay here, I'd be sure you're comfortable with housekeeping coming in whenenver they want and not keeping anything valuable in the room. This morning we woke up to what sounded like pounding rain, only we were on the 4th floor and people running up and down the halls. read more

Hyatt Regency Schaumburg - Hotels Near Me - Schaumburg, Illinois

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I had high hopes for this place since it is a Hyatt Hotel. I was disappointed in the quality of their beds. It was uncomfortable and small. We reserved for double queens but I'm pretty sure it was full size only. The shower needs some work. There is no microwave in the room but in the hallways....so weird! The room needs more light fixtures cause it was dark. I would only come back here if I had no other choices. read more

This location of Hyatt in Schaumburg was great! The staff was very attentive and quick to check in - they also gave me the upgrade as a Globalist, and customer service was very nice. The lobby itself is very grand and makes the experience/stay all the more nice. There were enough elevators where it didn't feel too cramped or long of a wait. The rooms were also very clean and smelled clean! I hate when some rooms smell musty or smokey, so it was a relief. The executive suite king had a great living area with a dining table and some extra chairs which was great to lounge with a couple of friends. The extra powder bathroom was a nice tough for anyone who was hanging around. This hotel location was very central to activities in suburbs of Chicago, and we would definitely stay here again! read more

Hyatt Regency seems to be on a downward spiral. The lobby of this hotel is beautiful, but don't let that fool you. When I got to my room, there were crumbs on the carpet, hair in the bed, and the shower was gross. Staff here is friendly, but that only goes so far when the rooms are nasty. You're better off staying at a Hilton over Hyatt... sad to say, since I used to love Hyatt hotels. read more

What a busy weekend for this hotel! A lot of events, fully booked rooms for the weekend. We were booked to attend a family and relative wedding reception dinner tonight. Guest relations staff are courteous and helpful. So as their cleaning staff, too. Good looking interior decor in the main lobby. Also in every floor, they have a nice looking waiting lobby. They gave us a corner room facing east of Golf Road. Nice view. The food is great, kinda pricey but it's worth it. Continental breakfast is $14.95 per person. Serving Starbucks coffee in all rooms and their restaurant, too. Their shuttle bus transport hotel guests to and from the Woodfield Mall across Hyatt. Separate upgraded Men and Women's bathroom. Staying at Hyatt Regency hotel especially this one in Schaumburg, Illinois is an unforgettable experience. read more

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I can not thank the staff enough for making my birthday weekend special. From the moment we arrived, the staff went above and beyond to ensure my comfort and satisfaction! From Berta at the front desk to Tina, Josh, Patty & Kenneth at the bar! Your impeccable service and outgoing personalities were more than we could ask for! You made my birthday weekend memorable! Thanks again for your service! read more

I don't even know where to start with this hotel. From the outside, it looks nicer than it actually is on the inside. The rooms are not clean, the bathroom is suffocatingly small, & the rooms are outdated. I stayed 2 nights & called down three times to have my room cleaned & it was not cleaned even one time during my stay. I prepaid for my hotel stay through Hotwire & upon arriving at the hotel, a $300 hold was placed on my card. Almost a week later, there's an unexplainable charge for almost $300 on my card. Who has time to babysit staff to make sure a request is filled? Who also has time to sit on hold for an unreasonably long amount of time to question inaccurate charges?! I will not stay here again nor recommend this hotel to anyone at all. read more

I love the location I wish they had free breakfast the bartender on Saturday night was Rude the room was extremely cold we asked the hotel engineer to fix it he said they dont have heat on yet and we can only just turn the air off no way to warm the room up a little I can say that I will not return to this hotel again especially not in the summer or fall or spring I don't like sleeping in the cold and the bathroom was to small only one person can fit inside at a time the ironing board was small not a good 1st time experience at all.. read more

Year after year this hotel is consistently the worst run in the chain with the poorest management and incompetent, untrained staff. Forced to come here year after year, this debacle takes the cake. There are no working elevators, they are unable to mail a package (pre stamped and sealed) and it took 5 1/2 minutes for a bartender to notice there were two more customers at his bar which made a total of three. I am serious when I say I would choose Cook County jail over this dump any day. read more

Hello, I checked in 7/26/2024 and was a guest at the Hyatt until 7/28/2024. When I say this was one of the most unsettling experiences I have ever had. First, I arrived around 4pm and my room was not ready. 2nd, I had a junior suite which should have indicated that a 2nd person was in the room. When I called down to the front desk the first night for sheets/cover for the couch bed, not only was I made to wait 2 hours but after waiting 2 hours I was told they didn't have any blankets left because they gave them all to the other guest. I didn't want to be a jerk so I let it go that night. The 2nd night I was told the exact same thing. I paid my money just like the other guest, but I was made to feel less than. My daughter had to sleep with me because we only had one blanket in a junior suite. As I was checking out, I asked to speak to a manager and the front desk clerk basically told me she would pass along my complaint. At that point it was beyond a complaint. I honestly felt discriminated against, and I don't feel like the situation was handled correctly. Annie (A front desk employee) acted as if my concerns were important but, also know what it's like to be professionally dismissed. The hotel and location were beautiful but my experience left me conflicted. read more

Very clean and updated rooms. The great thing about this Hyatt is that they have an outdoor pool! The pool area was great and the pool was big enough that several families were in it and it didn't seem crowded. Staff at the front desk was okay, they didn't recognize my Platinum status right away and I had to return to the front desk later to ask about free internet. They were very nice about it and gave me a code to get online for free. We had drinks and food at the bar. The bartender was great and we ordered the cucumber tuna rolls and grilled cheese. The tuna cucumber dish was very small for $11.00 (just three rolls), but the hamachi was very fresh and the pieces were rather large. The sauce they served the rolls wither was so good we ended up dipping the grilled cheese in it! The grilled cheese was about an 8 out of 10. Two types of cheese and copious amounts on delicious think bread. Overall we had a good stay here and would definitely return here over the other hotels in the area. This Hyatt is also located directly across from the Woodfield mall. read more

Hyatt Regency Schaumburg - Hotels Near Me - Schaumburg, Illinois

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