What s pleasant surprise! The Eaglewood resort was an excellent venue to attend a work conference. The property is older, but is well-maintained, has comfortable rooms with basic amenities and multiple conference room options with indoor and outdoor break areas overlooking the golf course. The hotel features a bar and large lobby area for welcoming groups and gathering and there are plenty of convenient restrooms throughout the property. In addition to the 18 hole golf course, there is a glow in the dark putting area, perfect for a fun evening activity. The food was absolutely delicious for every meal during our 5 day stay and the staff went out of their way to be helpful. The property is located reasonably close to O'Hare and is easily accessible from the expressway. I would definitely recommend the Eaglewood Resort for large group events. read more

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This resort was likely amazing in it's hay day like 20-30 years ago. It is still overall fairly clean but the decor was somewhat The Shininh creepy... However!!! I flew overnight and they immediately got me a room. The service at the desk was direct but ultimately he was happy to help although he initially seemed icy. The walk to the room in the north tower was a hike!!!! Like give yourself 15-20 minutes to get to the conference center long. Several ramps up on the way to the room and down hill on the way back. The room itself was a good size. They are sorry if weird shaped. Like a trivial pursuit game pie piece. But because of that it was large. My view was of the golf course and it was relaxing and gorgeous. There is a nice balcony deck and it was a great size! The carpet was literally worn in areas and the wall paper was peeling in areas. But the bed was comfortable. The desk was older but LARGE which i loved. There is an arm chair with a chaise foot stool. Truly the room is great sized. Just older in decor and wear and tear. There was no service no matter how many days you're there unless you ask for it. I didn't need it. There were two bottles of water and a coffee maker but no cream. There is a mini fridge in the nightstand. All lotion and soaps (including shampoo and conditioner) are mounted on the wall in the shower. The shower is old and dripped all night but works great. The toilet is very low to the ground which was hard for me being as tall as I am. Overall with some updating i would love this place. The conference center was nice and the food was good. The conference center bathrooms were huge. Again with some updating I would stay here again.... or for a conference. read more

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Enjoyed the band in night club. Bartender over charges for drinks served and act offended when asked about tab. Dick heads. Will return. And remember to stiff dick head bartender. Nice old place. read more

I really like this place but it needs some work. I spent almost a week at the resort visiting my daughter and granddaughter. The venue is outside of Chicago in a quiet tree-lined area of Itasca. The resort is older with a large golf course, meeting rooms, recreation center with spa, pool and bowling alley. There are 2 restaurants, a market/coffee bar and another bar in the bowling alley. They can accommodate about 350 guests overnight. Parking is ample and free. The service is 5 star. We were able to check in early after a long flight and they had the room set up with a pack and play for our toddler. The manager helped us with our bags and encouraged us to schedule the complementary resort shuttle for any small excursions that we needed. The concierge is super friendly and helpful. All of the staff greets you with a hello and friendly smile. So they cater mostly to conferences and weddings. There were 5 weddings over the weekend. Our room was in one of the towers. The room was spacious with a beautiful large balcony that we really enjoyed sitting on and watching the autumn colors. The furnishings are dated with a few cosmetic issues. The curtains were torn from sun, the linens thread bare in spots, wallpaper pealing in spots and cracked grout in the bath room. The soap dispensers are terrible and gross. You have to use 2 hands and the soap shoots out crooked. But the rooms were clean and the beds and pillow very comfortable. The television was nice. The rooms were remarkable quiet. We never heard our neighbors in any direction. The small elevators are quick. We seldom had to wait long for an elevator. The ice machine on our floor did not work and I had to go down 2 floors to get ice. If you want the room cleaned, you have to request and schedule. It became a challenge to deal with the daily trash and it would be helpful if there were receptacles on each floor to dispose of trash. We found ourselves chronically going to the front desk to ask for things. The rec center, while dated and in need of a face lift are nice. The pool is incredibly large and ADA compliant. The provided towels are a little thin but amply available as were lockers. The showers really need work. It would be nice if there were permanent stairs into the pool for youngsters. Still, we enjoyed the pool every day. They have several work out centers throughout the complex. They work out rooms are functional but sterile. There is a spa and golf course that we did not use. The golf course looked nice. The Market offers a few food items and we bought breakfast sandwiches. The clerk will heat the premade sandwiches for you, but our sandwiches were still cold after she heated them for us. The sandwiches were a disappointment. They also carry Peet's coffee and an assortment of beer, wine and other beverages for sale. The Prairie River Bar/Restaurant was ok but had a very limited menu (because it is fall). The sandwiches we tried were good and the fries delicious. The outdoor fire pit was really lovely. Service was quick and friendly. The dining room is lackluster with TVs playing sporting events. There was not much in the complex to entertain little kids. There is a small playground across the street that we discovered on our last day. There are no sidewalks to walk a stroller or go for a run. The town desperately needs sidewalks. So while it's not perfect, Eaglewood had a lot to offer and gets you out of the city. The staff is friendly. I wouldn't hesitate to return. read more

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Th Eaglewood Resort, GM & his Team are the absolute grrreatest ~and esp. GM as a grrreat leader!! Everything during my 3-night stay & our 50 Year High School Reunion was a "10"! Special thanks to, "Richard"? at the reception desk (he was attentive, professional & welcoming; also, Halley! in the restaurant; also my housekeeper, ?! Thank you! I & We will be back!!! read more

Eaglewood Resort and Spa - Resorts Near Me - Itasca, Illinois

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I was here for a work retreat. I loved the menu items for vegetarians. One of the meeting rooms was uncomfortably cold. The beds were comfortable. I appreciate the lotion dispensers in the rooms and in the bathrooms throughout the property. The staff were polite and professional. The grounds are impeccable. read more

Eaglewood Resort and Spa - Lunch on the patio, overlooking beautiful golf course - Resorts Near Me - Itasca, Illinois

We recently stayed at Eaglewood Resort and Spa and hosted a Visitation Gathering for my mom. The hotel staff was so accommodating during this difficult time. The gathering took place in a larger conference room. It felt so much more personal than the funeral home. The staff kept everything running smoothly so we were able to spend time with loved ones. Our rooms were clean and well appointed. We also booked a penthouse suite which was a great space for our immediate family to gather. read more

It a beautiful place but not a place that cares about customers things that were left behind. I know I left my black electric toothbrush in the bathroom before I left it for my wife to put away. She didn't grab it, like I thought she did. So I know someone found it and they haven't turned it in. read more

I recently had the pleasure of staying at Eaglewood Resort and Spa, and it was truly a rejuvenating experience. From the moment I arrived, I was impressed by the stunning surroundings and the warm welcome from the staff. The room was spacious, clean, and beautifully decorated, offering a cozy retreat after a day of exploring the resort's amenities. The spa services were top-notch, and I indulged in a relaxing massage that melted away all my stress. One of the highlights of my stay was the delicious dining options available on-site. The restaurant served mouthwatering meals made with fresh, local ingredients, and the breathtaking views added to the overall dining experience. I also appreciated the variety of recreational activities offered, from golfing on the picturesque course to leisurely walks around the lush grounds. The resort has something for everyone, whether you're looking for a relaxing getaway or an active adventure. Overall, Eaglewood Resort and Spa exceeded my expectations in every way. A bit outdated, but well-kept. The serene atmosphere, exceptional service, read more

Eaglewood Resort and Spa - Resorts Near Me - Itasca, Illinois

Room price was good for a few days away with my daughter. Lady at the pool comes in today and mind you we are in a HUGE POOL BY OURSELVES, volleying a water volleyball and she tells us we aren't allowed to have a ball.....we got out to look at the rules, NO WHERE does it say no balls first of all and second it's literally just us in here. Super rude but given the other reviews with pool staff I'm not surprised. I'll stay somewhere else from now on, $80 resort fee for 2 nights to literally have my daughter picked on over a ball.....in an empty pool. read more

Eaglewood Resort and Spa - Photo of pool right now and the rules. Also someone else's review showing this nonsense. If it's not allowed PUT IT ON THE RULES - Resorts Near Me - Itasca, Illinois

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I recently stayed at Englewood Resort and Spa this weekend and I witness guests and organizers being publicly confronted about conference room usage rather than approached professionally. False accusations were made about inappropriate activity, which were completely unfounded. The handling of this situation was embarrassing and deeply disappointing. Eaglewood Resort missed an opportunity to support and welcome a major event. Instead, guests were made to feel like a problem rather than valued customers. Englewood Resort and Spa need to do better! read more

The service here was absolutely terrible, and the mistreatment we experienced was unacceptable. My family and I stayed for two days, and during that time, we were treated with clear disrespect. The staff's communication was rude, their social cues were off, and we were racially profiled throughout our visit. We were not welcomed as we were supposed to as we walked into the lobby, and entered the dinning/bar lodge. We were not given the same level of service as other customers around us. Things escalated when my uncle politely asked an employee for an extra chair for our table. Despite that, the manager accused him of threatening and trespassing as he was being escorted by another staff member. My entire family witnessed how calmly my uncle made the request for one chair for our table. To make matters worse, the dishes, tablecloths, and washcloths were dirty. We even recorded a video showing the manager, "Scott," yelling at my family, belittled us and making inappropriate remarks all tonight to us. He even referred to us as "you people" and said there was something wrong with all of us, even though we did nothing wrong. All we did was ask for one extra chair and tried to calmly address the mistreatment we were receiving, but he reacted aggressively. We only came to celebrate my aunt's 70th birthday, yet instead we were met with humiliation and growing disrespect each day. Spend a lot for our rooms and service and end up receiving this mistreatment. This not what I and my family anticipate. She did not deserve to spend her birthday this way, she deserves far better. I hope this feedback helps raise awareness within the community and serves as a message for others in the future. Thank you and have a good day. read more

Came for a wedding, beautiful property. We stayed 3 days but really the other mentions if your not playing golf, not a great deal to do. The heated pool and workout area was in a separate building across the parking lot ? Not sure why but not convenient. Property is dated a bit but in good condition. No coffeemaker I'm the room which was very disappointing. Have to call to have your room cleaned. I did not use the spa. Marketplace has coffee all day, drinks and pre-made sandwiches. Snacks and fruit. It's not open late maybe 8 or 9 pm. Opens early. The breakfast buffet ( only restaurant area ) was made fresh with an omelette station. Had fruit, potatoes, sausage -regular and Turkey. Service was very challenged when a lot of events are taking place. The downstairs "tavern" had a large TV and music in the evening. Served lunch and dinner. The catered wedding is why they got a 4 star. Good service, beautiful set up and hard to serve 4 courses but they completed with ease. All of the appetizers before dinner "cocktail hour" and dinner was amazing. They truly impressed me with quality & service of the event. A 5 in the event arena and 3 for the overall hotel. read more

Eaglewood Resort and Spa - Room view - Resorts Near Me - Itasca, Illinois

Decided to choose this location because of the wonderful spa and the wonderful reviews that it had. Was greeted by front staff with smiles and they were very friendly. Had a 445 spa appointment for an hour and let me tell you that hour was extremely fast. The technician that was chosen for me was extremely gentle applied pressure where I needed it. Just a little housekeeping notes you may want to dust the top of the headboard more often. And I kind of don't like seeing bits of hair behind the toilet lid. But all in all I enjoyed my stay. FYI..I couldn't find the ice machine around where my room was located so bring your own. read more

Eaglewood Resort and Spa - Studio Suite Golf View - Resorts Near Me - Itasca, Illinois

If you're looking for new, modern look and lively vibe... exit this review now. This resort is not for you. However, if you are looking for a resort with a truly relaxing and quiet environment, this is it. The resort have several buildings and multiple floors to select from... you will do a great deal of walking (which I love) and the corridors are tight. There are no bells and whistles as far as upgraded amenities, but you will have what you need. The bathroom products are supplied (J.R.Watkins) as far as body wash to lotion. You control the temp in your room. The view from my room was lovely. The room was spacious (it was just me) with a king bed, desk, chair, mini fridge, dresser, TV, extra blanket if needed, and a few more nice touches. They have a number of event spaces, bar area, golfing, spa, bowling area w/ a bar area, indoor swimming pool, and other activity options. The resort restaurant has a rotating menu, so there will different options each day. I loved they had vegan and vegetarian main course options one day of my stay. There will always be something for any kind of eater. The staff overall was pleasant, although there were a lot of complaints from our team about the unprofessional behavior from front desk personnel. I didn't experience personally, but no one else on our team had anything nice to say. As far as event space, I wish they had a media package options. Charging price per microphone seemed unnecessary and over the top. After each event, we did have to ask the room to be cleaned, they had a slow response, but it got done. Overall, I'd rate it 3.5, but since there aren't half stars, it will sit at a 4. read more

Eaglewood Resort and Spa - Golf area during sunrise - Resorts Near Me - Itasca, Illinois

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SPA REVIEW: This place is old - doesn't look like it's been updated in quite sometime. Hot tub was dirty. We got one of the fall specials that included sparkling cider - we never got the cider. When I asked about it when we were leaving the woman working at the desk said "oh no one ever gave it to you?" and then asked if we wanted it now but we were leaving. The massage we scheduled was deep tissue but it was far from it. No pressure, basically someone rubbing your back. When I asked during the massage for them to focus on my shoulders and neck for the rest of the time they told me they would get to it after my legs..For $175 this experience was terrible and really disheartening as I was looking forward to this while having some time off work. I have had many massages and this was the worst I've ever had. read more

The staff weren't nice to me at all, mainly at the front desk area. I had to get "back up"just to check in. For a nice resort and good golf course experience I would expect some type of hospitality or friendliness but felt very unwelcomed and wanted to get out asap. Which is a shame - it's a beautiful place but environment wise was a disappointment. read more

Rooms were clean and the bed was COMFORTABLE! Literally slept like a princess. Staff were helpful and the bowling alley w/bar is a gem.

This is a cozy resort with friendly staff and cool amenities. Free buffet breakfast is included with the purchase of rooms. The fun part about staying here was the the bowling and hot tubs. The rooms are a bit outdated. There are two restaurants available onsite in case you don't feel like driving and searching for a local restaurant. The food was great, especially the salmon. The salmon was crispy outside, juicy and tender inside. The asparagus was perfectly grilled and delicious. The dinner was so delicious that I believe I overate. Breakfast is served buffet style with a large assortment of foods for those who are health conscious or interested in splurging. There was plenty of fresh fruit available, oatmeal yogurt, a waffle bar, a chef who cooked fresh omelets and much more! read more

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Are there any course rangers out here? The entire course is backed up and I haven't seen one ranger trying to solve the problem.

I wish the hotel offered a survey after our stay like they did for our spa services. I want the hotel to see what was a bit concerning to us. Overall, we had a great girls' getaway weekend. The issue is that the bathrooms need to be upgraded. The bathtub is dangerously slippery, and there are no bath mats or anti-slip stuff to keep you from falling. Also, there are no safety bars to grab to catch yourself when you fall. Also, there are no towel bars or hooks to dry your towels so you can use them more than once. There was one casual restaurant to dine at in the evening, but in this day and age what restaurant doesn't offer vegetarian cuisine? read more

My husband, myself, my bff and her guy, we all came here for NYE festivities. The food was great, the band was awesome. Definitely bring this party back for NYE 2022. Myself and my group we definitely enjoyed ourselves. My only complaint is the room, 2 things, small, but first thing, no glasses in the room and secondly, no coffee maker. Besides that, everything was great. read more

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April 2019 - - Friendly staff, welcoming lobby, lots of beautiful and natural light, free WiFi, adequate parking, mini market, and fun activities for friends and family: bowling, billiards, puzzles, security walking the premise at night. King bed room: the bed was spacious, but a little uncomfortable and squeaky. The bathtub was outdated and not clean. The vent cover in the bathroom was falling off. The carpet had stains. Adequate desk space and reading area. Balcony with two chairs overlooking the golf course. Restaurant: buffet style and ample space for visitors to sit and eat. Stayed for two days and had the buffet breakfast, lunch, and dinner. The egg omelet, chicken, veggies, dessert bar, salad bar, and drinks were good. For some reason, the fish on all days did not taste good; it was over cooked and not seasoned well. read more

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It's fine. Nothing remarkable and definitely nothing, in my opinion, to warrant the 4-star/4-Diamond rating I've seen on other sites. The website reads as if it's a resort where you will be able to stay, relax, dine, and be entertained. This is not true. The bowling alley is only open Friday - Sunday and even then doesn't open until 4:00. The restaurant wait to order at the bar (it wasn't crowded) was so long that we opted to just order delivery from UberEats. The lobby bar isn't open. There truly is not much to do there at all. The spa was nice, but odd to me that the pool, sauna, and steam room were separate. There is no cafe at the spa and you cannot leave the spa and come back. So, if you're looking to do an entire spa day, you may have to bring lunch. Also, don't get a wrap at the spa. The person I had basically just rubbed lotion on me and then folded the blankets over me like a cocoon. I guess that's technically "a wrap" but not what I'm used to as a spa treatment. Finally, the room was fine. Nothing spectacular. I do imagine that in the summer the golf course views from the large balcony would be great. read more

The spa experience was amazing; the staff was delightful and welcoming. My masseuse, Kathryn, was wonderful. They were soothing, informative, and friendly. The Himalayan salt massage was the best thing I have experienced (as far as massages). I highly recommend. read more

Humid hotel and smelled of mold in the public areas and hallways. One person in our party had a headache from the mold (smell?). Recommend screen-capture the room you reserve and compare to the room assigned upon arrival. Recommend to keep records and watch closely for added charges on your credit card. Other than that, the interior was DARK charcoal gray and DARK taupe colored rooms with oversized antiquated drapes and dim lighting...very very DARK rooms making it challenging to see your black suitcase and contents anywhere except right in front of the balcony doors/windows. Room temp was 76 when we arrived on an 82 degree day...and it took hours to actually cool it down just a little. Perhaps cleaning and utilizing the entire building a/c for hot days would keep the mold smell in check, reduce hotel humidity, and allow comfort to arriving guests? Absolutely not worth a $150-$320/night stay. Plus, they often dont pick up the lobby phone and you have to call several times in order to talk with someone onsite. For other issues, they want to transfer you to offsite support...which will tell you to call the hotel site. Save yourself the hassle and just stay somewhere else that is bright and non-moldy and where they actually utilize the a/c on hot Midwest summer days. Could have given 1 star, but most of the staff were very pleasant, and we have traveled at lot and actually experienced worse---but usually for less $$$. read more

My second time staying here and I like it. It's a nice mini getaway from home to just relax and enjoy the scenery. My room had a beautiful view of the golf course. I always enjoy my visit here. The staff is always so friendly and willing to direct you with any information that you need. There are so many things you can enjoy and experience here. The area has local restaurants and the drive is not too far from Woodfield Mall. The service is wonderful and my room was very clean and spacious. I loved the balcony scene. It was refreshing and very relaxing. You can choose to add a spa package to your deal. The Spa is Amazing. A little pricey but I think its worth a treat for yourself. Nice dining area, Enjoyable getaway for golfers, girlfriend getaway to spa, romantic getaway, and families who are just seeking a relaxing and comfortable nearby destination with exciting activities. Bowling, hot tubs, sauna room, a bar downstairs in the resort. Just so many things to enjoy on your visit. The only thing is make sure you check your credit card billing. I had an issue on my first visit here. read more

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Really disappointed. We planned a sister spa weekend - stayed 2 nights at the hotel and booked the Royal package at the spa. From the get go the spa kept changing our times and jerking us around. When we arrived all was well. Our massages and facials were good, not great, but no complaints. We were very unimpressed with the facilities. The steam room had a broken piece laying on the floor when we entered. Didn't attempt the sauna. The hot tub had a brown crusty film around the edges and brown gunk floating on top of the bubbles. So gross!!! Also, the sauna, steam room, hot tub and pool were all accessible to all guests (including children) which definitely wasn't expected. Didn't really want to hear kids playing in the pool on our spa day. The "locker room" facilities were "meh". Showers were standard gym showers - we were expecting nice spa showers. They had mouth wash and lotion available with towels and shampoo, conditioner, body wash in the shower stalls. I guess we were expecting more... qtips would have been nice, or individually wrapped combs, toothbrushes, razors. Unfortunately, our experience got worse when the spa tried to switch our 12pm services to 9am. So we just cancelled at that point because it was getting ridiculous and we honestly didn't want to go back. read more

Eaglewood Resort and Spa - This brown gunk was in every corner of the hot tub. - Resorts Near Me - Itasca, Illinois

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My stay was Dec 30-Jan1. We went for a girls weekend to celebrate and bring in the New Year. When we finally got to our room (after walking about 2 miles from the front desk) the room was spacious but dated. There were crumbs in the sheets of the sofa bed (yuck!), none of the soap dispensers worked (good thing we brought our own) and a small infestation of spiders in the room. The room telephone did not work so we had to call on our cell phone to reach the desk for any questions we had. The room was pretty dark after the sun went down- there were 4 lamps but only 3 worked- so we used the flashlight on our cell phones. We made the best of it and still had a nice weekend because of the group I was with. I gave 3 stars because the breakfast buffet was good and most of the staff was nice. The resort is in a great location but the rooms need updating and a good cleaning. read more

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Treated my girlfriend to a relaxing weekend for Valentine's Day. The view from the room at 1101 south was wonderful. The downstairs restaurant was not impressive at all and the bartender seemed like he was having a bad day. However, the breakfast was delicious! It seemed like all of the staff besides the front desk were having a really bad day. The building that housed the spa, bowling alley and pool was a different story entirely. The staff there were absolutely incredible! Fun, down to earth and Jackie, the bartender in the bowling alley, sure could make a nice drink. The entire staff in the spa especially Ivy took great care of my girlfriend, she is still smiling from ear to ear! I would give the place as a whole 5 stars if it weren't for the rude hotel staff. read more

Eaglewood Resort and Spa - The tranquility room in the Spa - Resorts Near Me - Itasca, Illinois

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Beautiful venue! Went for a retreat and had a great experience. There are golf courses, restaurants, a bowling alley, spa and pools. The service was very attentive and had easy access to everything. read more

I recently booked a room at this "RESORT" and paid 190 to basically just get the kids out and swim. The room was very small and dark. The pool was located across from the hotel which in the winter is the worst situation ever. No one was supervising the pool which is fine I understand however there was a million little kids under the age of 9 taking up the entire jacuzzi, playing in it like it was a water park. I was not able to sit in it at all. I was there for 3 hours & the kids stayed in there the whole time. Biggest waste of 200 dollars. Yes the hotel was very nice & clean but if you are going to swim or enjoy a relaxing time in the jacuzzi with fellow considerate people this is not the place to go. read more

I honestly love the course. It's a fun short layout. The holes look easy and then you are grinding for a par. The staff is really friendly. The course itself can be a bit dangerous as the tee boxes are in between holes, so have your head on a swivel. My only major gripe about this course is the pace of play. Block off at least 5 hours. The ranger doesn't do anything. I am going to give two examples: (1) We saw a group of 8 golfers on a tee box. They were on a bachelor parry with the hole in front of them wide open. Ranger doesn't do anything. (2) We were behind a slow group. Call club house and ranger comes. Nothing changes. The group is still slow and an entire hole behind. Tell the slow group to skip a hole. read more

The patio bar had horrible service !! They had one waitress and she was not apologetic at all for taking an hour to get back to the table. It was a scheduled event on top of it so they knew to expect a large crowd. Learn how to staff! read more

We chose this as a place to celebrate my birthday and really enjoyed it. I highly recommend this location if you are looking for a staycation. We will definitely be back to check it out in Spring. read more

Was racially profiled at this place. My family went here to golf for my father's birthday and was harassed and rushed by one of the workers. I get golf can be seen as a "white sport" but we paid for our slot and deserve to be there like anyone else. One of the workers was an old white guy who came up to us to tell us to hurry up or he's going to kick us off the course. Mind you, it had only been an hour and 10 minutes since our start time and we were going to hole 5. Aside from rushing us along, he would park and watch us golf. When watching us, he would make stupid comments like, "is this your first time golfing?" and "you need to go faster." Then he came up to us AGAIN to tell us to hurry up and that I should only drive on the "car path" and that's why it's there. It's interesting because another worker literally told us that we were allowed to drive on the grass as long as it's not the fairway or the green. And we were PARKED on the grass when he said that, just minding our business. Everyone drives on the grass especially if you're looking for your balls, but it's a problem when do it because we're black. :) He was rude from the beginning and made us feel uncomfortable our entire time knowing we were there for our dad's birthday. No one should ever feel that way, especially when paying money at your establishment. Do better. read more

Came here for a fundraiser and left feeling eh about most of the place and my experience. Interior/Amenities- The ballroom was in okay shape bit could use a little work on upkeep. The entrance is nice and welcoming and is semi- deceiving. Staff- Front desk staff was horrible!! They were rude to everyone and could have cared less about the guests and checking them in. Food- The food was mediocre, but the bar staff were great. Won't be in a hurry to go back, but might give it another chance. read more

We stayed here a couple times in the past but what made this visit extra special was the above and beyond hospitality of pool/fitness receptionist Marilyn. She greeted our family very warmly and was incredibly insightful about amenities at the pool and sauna/spa, as well as the hotel in general. She even helped us decide where to eat for dinner. After me and my four year daughter first got to the women's changing room (Marilyn of course correctly guessed her age, being a grandma herself!) my daughter told me Marilyn reminded her of her nana (my mom). And it tugged at my heart strings and I had to agree! Not many places have the ability to make you feel like family. I'm forever grateful and will definitely be back! Thank you! read more

My husband and I just celebrated our 5th Year Wedding Anniversary at this place. Ms. Eileen Miller was so helpful into putting our event together. The staff that did the set up was Excellent. Mike was Awesome too. He made sure the room were our event was held and food was just right! I will definitely will be back soon. read more

Eaglewood Resort and Spa - Hubby and I about to get our boggy on - Resorts Near Me - Itasca, Illinois

We are staying 4 nights at the resort and first impression walking in was very positive. The lobby area is open, bright, and comfortable. The staff at the front desk were welcoming, polite and helpful. Our room in the south tower is fine. A few things I noticed that could be improved however. The bathroom is in desperate need of a remodel especially the tub/toilet area. Love that they don't have the tiny shampoo, lotion, conditioner bottles! Less plastic in our world!! Also the balcony could use a good cleaning, especially to sweep the cigar the previous guest decided was a good idea to just leave on the balcony. Really? We had a nice view of the golf course and tree line though. I'm sure they're short staffed but the employees I interacted with from housekeeping to front desk were all very helpful and doing the best they could. This could be why the restaurant wasn't open for breakfast. It seemed to be open Friday morning. Maybe upon check in the guest could told what's open as far as meals are concerned. No daily housekeeping service. We did call for fresh towels and more tp. Someone came to our room within 15 minutes which was a nice surprise. She straightened up the bathroom while she was there. She didn't just do a drop off and run off. Very appreciative. Hubby golfed and found the course to be well taken care of and the pro shop did a great job getting his group set up with clubs and carts. I had a spa service that was spectacular! Katherine provided my massage of Himalayan salt stones. She explained the service and how to keep enjoying after the massage too. I could have stayed another hour with her. She was excellent. Absolutely recommend Katherine. The women's locker room was clean and had almost everything you'd need. I suggest a box of tissues in the sink area though. They do provide a wonderful robe and flip flops. Loved the robe so much I bought one! Also enjoyed the tranquility room where you wait for your masseuse before service and afterwards you can go drink water, have a snack or just bask in the zen feeling if the space. Give the spa 5 stars. read more