Awful customer service. Called asking if they could help me with a problem and all I got was a guy…read morewith an attitude raising his voice at me.

I needed a new auto shop when I moved to Richardson. I found this business after reading the…read morereviews. They take care of their customers. I know I will not be taken advantage of when I go to The Auto Pro Shop. I needed a very expensive part that showed me my gas levels and malfunctioned my check engine light. They found a used part for $300 over the insane price for a new part. If you are needing an auto repair, oil change, new brakes, new radiator you can trust this business. They go the extra mile to make sure are getting the best price.

Wow! No one is more excited than me that O'Reillys is open…read morein our neighborhood of Richardson Texas! Yippee!!!! Got some help finding a blinker light for my little Ford escape. This mommy is so happy her car is gonna work perfect again. Thank you O'Reillys, your store still smells Brand New!

Great friendly staffs here that's so helpful and knowledgable . Helped me jump started my vehicle…read morewhen I got stranded.

AutoZone in Richardson has outstanding customer service! I went in to get some touch up paint and…read moreadhesive to attach an emblem. William Beasley helped me find the right products. Upon checking out I mentioned that I had 2 vehicles that needed new batteries, but I could not get them jump started. William B. looked up the batteries to make sure they were in stock, which they were. He then asked his Manager if he PERSONALLY could come to my vehicles nearby and INSTALL the new batteries! Wow!!! What a HUGE HELP William was to offer that type of amazing service!! My vehicles were close to the store, so he would not be gone long. William B. promptly arrived and replaced the 2 batteries that I bought at AutoZone. I highly recommend this store for their KNOWLEDGE and wonderful friendly ABOVE and BEYOND neighborly CUSTOMER service!! Thank you William Beasley!

My AC stopped blowing cold air so I went to Autozone to see if they would help me and I had such a…read moregreat experience! I wish I got his name, but he checked the Freon level for me and filled it up after I paid for the product. He even explained how to check and do it myself for next time. I appreciate his kindness and it legitimately felt like he saved my life on this hot Texas day.

I live a mile from this AutoZone, I've been coming here for years. I'm an avid auto tech and spend…read moremost of my week working on vehicles. I frequent this location weekly. The last 3 years or so- their customer service has completely evaporated. No greeting- even after offering my own. The people working here don't speak fluent English and therefore, cannot communicate with me about parts or tools. It's super frustrating on top of their absolute disregard for engaging customers. I frequently am questioned about parts/tools that I am asking for. One employee in particular who's worked there for well over 2 years has argued with me about the parts I need, even after I give him a part number. The attitude is as if he knows what I need more than I do, (which would be great if it was true), but even after specifying my part- still insists that it's the wrong part. I asked for a part designated for a 2015 GMC just for the guy working to tell me that the part number was "similar" to a 2009 Chrysler part. Two COMPLETELY DIFFERENT part numbers- and he still says I'm wrong about what I need. I don't think I will be purchasing from this store anymore which is highly disappointing given the convenience of their location. However, I can't take the rudeness and incompetence any longer. This place needs a completely new staff who can tell the difference between a tire and a windshield wiper. Autozone- look into the staff of this store. They're hurting your brand.

I was pleasantly surprised to find an extremely helpful staff person that listened to my…read more"non-mechanic" brain trying to explain my issue and what I wanted to try in order to not have to replace the whole radiator. He gave me option and let me decide on which option I wanted to try first. Thanks for the great experience. I will be a repeat customer.

Each motorcycle is serviced with attention to detail and respect for the rider's investment. Thats…read moreon his website, my bike blew out a valve stem not half mile from his shop in 30 degree weather I got the bike at his garage door , I had money but he said no, after I camped out from Sunday 3pm till 9am to hear him say I wont install a valve stem ,he's trash, in 30 degree weather, so long story short i had to drive my harley 11 miles without a rear valve stem 10 miles a hour through traffic cause he didn't want to do it.

Absolutely do not take your bikes to this shop, we took a bike up there and spent $7,100 for a…read morecomplete motor rebuild and the bike came back with more issues than it came back with. The bike is now leaking coolant and oil! This shop is going to end killing someone! If you value your life avoid this business. We attempted to reconcile with them and they blocked us on all social media and blocked our phone numbers.

I came in this morning in a rush because I had to jump start my vehicle and wanted to see whether…read moreor not I needed a new battery. Connor was extremely helpful and professional. He identified that I had purchased the battery from O'Reilly and that it was still under warranty. He promptly replaced the battery and I was on my way. I really appreciate the efficiency in how he handled my situation, I was able to make it in to work with time to spare. Thanks!

These guys go above and beyond. I will literally go out of my way for the help at this store…read more Always willing to help us get what we need even if it involves a little research

We had a GREAT experience at Town North Mazda! After visiting multiple dealerships during our car…read moresearch, this was by far one of the smoothest and most professional experiences we had. Ash Galoyan and Zack Alia was incredibly patient, honest, knowledgeable, and never made us feel pressured. He took the time to answer all of our questions, kept communication open throughout the process, and worked hard to help us get a deal we felt good about. The finance team were also great to work with and made everything straightforward and transparent. We purchased a 2026 Mazda CX-5 Premium Plus AWD and really like it so much already! The vehicle was spotless, the process was efficient, and the entire team treated us with kindness and respect from start to finish. If you're looking for a dealership that values customer service and professionalism without the typical high-pressure tactics, we definitely recommend Town North Mazda. Worth the drive from Louisiana for us! Thank y'all again for such a great experience!

I left my car for service on Wednesday, 7/29/26 requesting some routine service (oil change and…read moretire rotation) plus a warranty/recall work be done by Friday evening at the latest. Greg, the service advisor, even entered the promise date in the system as 7/31 at 3 pm. I got no communication since then and when I went to pick up the car this morning, 8/3 at 8 am on my way to work, Greg, asked me why I came to pick up the car as it is not serviced yet and in fact, it is not even in the queue to be serviced yet. He didn't even offer a loaner car to alleviate the painful situation. It was a rude and hugely disappointing service. I guess familiarity breeds contempt and Greg wanted to keep a familiar, long time customer waiting while prioritizing others. He talks nicely but has poor follow-through. I hope the other service advisors are more professional but I don't have the time to find out. I will be taking it to another dealership for warranty work and routine service from now.

We were looking for a place that carried a certain oil for my hubby's car and NAPA did not…read moredisappoint! Thanks! oxo

I placed an online order on 03/25/22 @ 5:24pm, and this store was chosen because it was nearby and…read morehad the item in-stock. I received an e-mail on 03/26/22 @ 4:59pm saying my order was ready for pick-up. 30 minutes later I received an e-mail saying my order had been cancelled with no explanation. I called 800-LET-NAPA on Monday afternoon seeking that explanation and got none. So now this will LET NAPA know with a poor rating.