My brother went to get some ice cream and as he was fiddling with his phone to pay, the woman checking him out insisted that he was trying to steal the ice cream without paying. She liter unscooped the cream in his face and claimed to cancel the transaction after charging his card. She called mall security over who saw the transaction go through and never apologized. He was ultimately charged $14, walking away with no ice cream but an awful experience. read more

After a day of walking around the mall, I wanted a sweet treat and can never say no to ice cream. This is a small shop and there are not many flavors to choose from, but I decided on the salted caramel. I ordered the smallest dish they had and set out to find a bench to dig into this cold, creamy oh so delicious treat! read more

Small location. They don't have too many options, but have the usual Haagen-Dazs flavors. I got the Belgian Chocolate, which was creamy, thick and chocolatey. The small cup comes with about 2 small scoops of ice cream. There is a bench located in the area where you could sit, or find elsewhere in the mall. This location was a lot cheaper than Tyson's mall for scoops, but the pint size cost the same. If you're looking for basic flavors, this is a good place to go. read more

Häagen-Dazs - a menu for ice cream - Ice Cream & Frozen Yogurt Near Me - Bethesda, Maryland

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The worker lady named Mahlet was rude and gave an attitude just because she wanted to keep talking to a costumer who already had her order.

wonderful ice cream and nice customer service. lines can be long but that's not surprising.

They scammed me and made me pay for both dashers and we got a crash out that wants to fight me and me and my family then they would not serve my son because they said he skipped even though he was next to me the whole time this place is a scam boycott this place immediately, terrible service with disrespectful employees will never be shopping here again read more

This is a small Haagen-Dazs location in the mall with the usual ice cream flavors. Getting the standard fare is probably okay, just don't order anything fancy or start customizing it. We got some ice creams with toppings - M&Ms and Gummy Bears. The Gummy Bears were too dry and chewy and the M&Ms tasted and smelled old. The store employee could not care less when we pointed this out - we had already paid at this time. So, thumbs down for the quality and customer service. read more

Who doesn't love Häagen-Dazs?! You can usually find a location in a mall, where they offer delicious RICH ice cream in cups and cones, sundaes, shakes (Belgian Chocolate, Java Chip, Dulce de Leche, and Caramel Cone), smoothies (Pomegranate Berry, Wildberry, Aloha Mango, Tropical Raspberry, and Strawberry Banana), and even cakes. I usually get their Dulce de Leche shake as it's so creamy and soooo delicious, where it comes with four scoops of dulce de leche ice cream, fresh milk, and a drizzle of warm caramel (you can ask for extra caramel drizzle if you're a caramel lover; I usually opt out of the whipped cream). My husband enjoyed his Cookies n' Cream sundae, where it came with tons of crushed Oreo cookies and a fudge drizzle. They also offer sugar- and fat-free vanilla and chocolate frozen yogurt. The employee here is very friendly, and if you want to check out their nutrition info, just ask! A nice treat to get if you're walking around the mall! +Dulce de Leche shake read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Bethesda, Maryland

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Dazs Haagen is rich and calories are greater Dazs may be true, but I can't be a hater Rum and Raisin, MMM Dazs - Dazs' some luscious mixed flavor Dazs rum coats each raisin, I'm a fan and a raver Dazs' ideal on a cone - waffled please, to savor Rum and Raisin, MMM Dazs - Dazs' good stuff, more for later? Dazs one serving was enough for Dazs day http://www.yelp.com/biz_photos/aDN94hWJo4ee64QW4Deuhw?select=pU9PTCW81LkmB4yFWVcmcw Dazs' all folks!! read more

Häagen-Dazs - Close up of Rum Raisin on a waffle cone - Ice Cream & Frozen Yogurt Near Me - Bethesda, Maryland

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the lady refused to make my friends and i milkshakes bc it was closing time. it was 8:15 and you close at 9. if you don't want to make it that's one thing but don't say you can't because you're closing in 45 minutes (!!!) the people in line right before us got milkshakes so there's no reason she had to make us the cut off. read more

We have been waiting in like for 7 minutes, 2 people before us. No one behind the counter, no one explaining why this isbtaking so long or how much longer we have to wait. At this point I could literally jump behind the counter and make my own ice cream. We do hear the attendants chattering in the back room... neither of them seem to be worried that there is a line outside. Never waited this long for an ice cream. read more

Thank you to Adrian, for going out of your way to contact Grubhub by having them fix the the order site. Had you not gone out of your way, I would have not been able to order the quart size container. I've been home sick in bed for a few days. Finally I'll be able to enjoy something other than soup! Thank you so much Adrian! read more

Ice cream isn't suppose to stress you out and give you a hard time. It's just not in its nature and certainly NOT on its job description. What was suppose to be the final treat before I headed home to get some work done quickly became an escalating tragedy. Yeah, "tragedy." Frikkin first world problem fo'sho. I got the Dulce de Leche ice cream in a cone and all was well at first. Sure, it was starting to melt all over before I even finished paying, but I was like, "It's ice cream. They melt. I can deal with that." Drip, drip, drip...hands completely sticky before I even got to my car. I thought I would get to casually enjoy this ice cream, instead of competing for the 'Fastest Ice Cream Eater' award... that much sugar all at once doesn't taste like bliss, I tell ya. But still, no biggie! It wasn't an ideal la la la ice cream experience, but the bulk of the ice cream was still in the CONE. So, I go ahead and tear the paper off the cone as gently as I can, not wanting to jerk the cone and end up tossing the ice cream across the car, like bird poop plopped on your windshield from the inside. (Great imagery, huh? Yeah, being pissed really does take my anger to wonderful levels.) Well! I mind as well have tossed that ice cream across my car because as I unravel the paper STUCK on the cone, the entire cone breaks into pieces (the paper is still stuck on that piece of the cone tho!) and ice cream comes tumbling down all over my clothes and, best of all, my car seat. I ain't got no pics because I was rushing to clean myself and the car as best I could. Thank God I only had plans to go home after the mall. Maybe this was just a one in a blue moon situation for this store, but either y'all don't freeze your ice cream enough, or make sure your cones aren't extremely fragile, or keep yourselves from super gluing the wrapping paper to the cone because this is NOT an experience I've ever been through and I've been to a few Haagen Daz's before to buy ice cream in cones...with NONE of these issues whatsoever. So yeah. Now I have to figure out how to clean the remaining ice cream that soaked through my plush car seats before the milk starts to rot! No complaints about my car currently smelling like Dulce de Leche, but the very thought of it later smelling like sour milk just horrifies me. So thanks, but no thanks. I need a nap. read more

Very slow staff. Took literally 5 minutes to make a shake and she stopped to flirt with a random guy from footlocker

Just a friendly advice. If you go to this store and want your ice cream cake customized, forget it. Haagen Dazs flavors are amazing but you will lose your money if you want it customized. I wished I was told that before. It was my son's 18th birthday!! I ordered an ice cream cake and I asked to have Happy Birthday on it. I was shocked when I went to pick up. There was no more time to fix it. The birthday party was on that day late at night. I decided not to take the cake and asked her to try to fix that. I asked to make the letters a bit thicker and also add some blue sprinkle on it. OMG! She did nothing. I should have taken a picture before and after. I could not believe what I saw by the time I went to pick up the cake. She just sprinkle a little, very little portion of it but did nothing with the writing. I was very disappointed. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Bethesda, Maryland

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I went to the Montgomery Mall, Maryland location with my friend today to redeem the Midnight Dazzler from the current Facebook promotion. Firstly, the manager rudely asked for the name/email address part of the emails which is not required according to the coupon. Secondly, she gave us each an ice cream cup of 'Midnight Dazzler'. She claimed to have run out of cups (even though we saw that they had the cups) and also claimed that what she put into the ice cream cups were equivalent to what would have been in the real cups. That was impossible unless she could defy the laws of physics b/c the ice cream cups were much, much smaller. The contents in the ice cream cups looked to be less than 50% of what would have been in the full-size dazzler cups. My guess is she thought she only had to give out smaller, sample sizes (when she first handed us the ice cream cups, I heard her mention the word 'sample'), or she was trying to cheat us with much less. She was rude and unyielding, pressuring us to accept it or make yet another trip to a different location. I finally rejected it while my friend reluctantly accepted it since it took a lot of time and efforts to make a trip there. Eating it, he confirmed that the portion was indeed less than half of what would have gone into a Dazzler cup. He said it didn't even taste like a dazzler. read more

Wow, new look store, I like it and the employees are very friendly. I ordered a cake and they made it very nice and beautiful for my little princess. The owner is very nice and helpful. I really like the new program to get free ice cream just giving a telephone number. Haagen Dazs is good! Wow read more

i'm an addict. i have frequent shoppers card. I won't eat any other ice cream. Everyone who works at this location is very courteous and works very hard from what I can see. read more

This store changed management a few years ago and that has made SUCH a difference! The owners work there almost every day and they are wonderful, helpful people. The workers are prepared and ready to help out....not to mention the amazing ice cream! I recently bought an ice cream cake which was a delight and everyone in my family enjoyed it a lot! I really recommend this store! :D read more

This is the place for ice cream cakes! We've picked up two "Ribbon Cakes" for two birthday celebrations and each time they were big hits - eaten to the last spoonful. The Ribbon cake is comprised of one or two ice cream flavors in either 2 or 3 inch thicknesses in three sizes. I recommend the 3"for sheer decadence. The 3" thick 10" wide cake was enough to feed 15 happy people. Anyway, the cake is ringed with crispy Pirouline cookies, so you have that as your cake-carb component instead of the usual frozen and untasty cake layer in other, and let's face it, lesser ice cream cakes. Our cakes were nicely decorated with fudge-accents and a little bit of whipped cream with a nice ribbon around the whole thing-all of which made for a nice presentation before everything (but the ribbon) was devoured. Sampling ice cream flavors to get the right combination for my cake was the best part of the ordering process. My spouse's favorite combo is Mint paired with the deep chocolate flavor of the Belgian Chocolate. I turned out to be a Coffee and Vanilla Chip man. Nice staff and manager. Really, everything is nicer with ice cream and Haagen-Dazs is the best! read more

On Free Cone Day, May 8th, I witnessed a most rude and cruel behavior from this place. I waited in line to get my free cone. Suddenly, this tall young schmuck working there started laughing and said, "8:03 pm, Sorry guys, you're too late!" The family that was waiting in line ahead of me with their son and daughter, were shocked....I'd say their kids were 4 and 5, and the kids started crying since they were "too late!" The father offered the kids to pay for the kids' cones instead, but the mother was so furious as I was, and rightfully so, we all just left. I called this employee "a jerk" to his face and I then walked away. He finally stopped laughing. read more

First I want to say that I love Haagen Dazs, unfortunately a couple of weeks ago I visited the shop at Montgomery Mall and was so disappointed by the customer service. There were two employees there, one of them did a great job but the other girl was extremely rude. She was very unpleasant. It's a shame because I have been there so many times and I've never had such a bad experience. I'll give it 1 star because my mango smoothie was delicious. read more