I like the ice cream. Always have. But the service was terrible. The woman behind the counter had the worst attitude. At first I thought it was just rudeness but quickly come to realize it was racism. The woman before me was white and she provided her ice cream and took her order standing in front of her and then handed her the ice cream. Then when it was my turn she said ma'am i will take your order while standing by the register and I was by the ice cream. When she finished scooping I reached for my ice cream and she said no meet me down at the register. I spoke to my sister later who mentioned having a similar experience. I think this location could do with some cultural training. Black people eat ice cream. Mind you the employee was a POC. baffled. read more

The service was bad. They were doing training and literally gave us one once of ice cream in a 12 oz cup. It was a very awkward experience. At check out the cashier range is up for a 4th item that we did not order. Also, rang up our order without the promotion we were there for. I'd skip this place and get gelato next to Monkey Pod. It's a great location though. We wish the experience was good. read more

1 star review for the fact I couldn't even eat anything here. I have a nut allergy and 99% of ice cream shops have no problem getting some vanilla ice cream from the back to accommodate allergies. Not this one. We were told it's "too hard to scoop it from the back." Oh well. Maybe next time. read more

My family and I went to the Whalers Village in Ka'anapali recently and wanted something sweet, so we stopped at Haagen Dazs for some ice cream. There's nothing better to enjoy on a warm day, than something cool and refreshing. I enjoyed a double scoop of Mint Chip and Coffee Chip. My wife had a single scoop of Coffee Chip and our son enjoyed a Brownie A-La Mode. We found some seats outside and under an umbrella to enjoy our treats. The staff were friendly and patient, since it was fairly crowded. The staff took the time to help each customer and greeted everyone graciously. read more

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They've undergone a remodel since we were last in Whalers Village. The staff is friendly, the ice cream hits the spot and you can't beat the location. read more

We didn't realize they closed at 9 and came in right before closing and Vanessa was so nice! She did not make us feel rushed at all!! She gave us great flavor combination recommendations with a giant smile on her face! Thank you Vanessa and thank you for the delicious ice cream! read more

One of those places I don't get to go as often as I'd like. But this sweet treat will always put a smile on my face. Cookies & cream is one of those childhood favorites I don't think I'll ever grow out of. Xoxo, ChelsieFletcher read more

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I've been here a few times, not some place I HAVE TO go to. Since we were in the area and it was hot, what a perfect way to cool off, with ice cream/milk shakes. Got two regular sized milk shakes. $8.30/each. Pretty pricey, expected, but it wasn't worth it. My milk shake was more on the watery side and didn't even go to the top, it was covered with whipped cream to make up for the space. It was tasty but definitely a once in a great while spot. On the plus side, the workers were really nice and the ice cream is up to the haagen dazs quality. Do note that in Lahaina it is hot. Their doors are open and it's not that cool in there, they even have a fan to keep the air moving. Nice spot in the area, but recommend venturing a little further for some shave ice or ice cream from the abc store. More bang for your buck. read more

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Store is not open past 9! Change the hours on the website! Walked all the way there to get told they were closing.

I know it's probably difficult to get staff, but the girl behind the counter was so uninterested in working, rude would've been an upgrade. While the product is good, the service is horrible. I'm sure you can do better. read more

Was disappointed that Hagan Daz is closed. This was always a highlight when we come to the condo. Sign doesn't say when they will re-open. Surprised they are closed during the beginning of summer! read more

I've been going to this location for years. Typical Haagen-Daz options, which are always tasty. I got the macadamia nut ice cream and it was simply delightful. When I stepped outside, the ice cream immediately started melting, but it was still refreshing. The service wasn't extra friendly, they really lacked any personality. You go in, order, they scoop it, and you walk out. This is still a tradition I always look forward to enjoying. #NOSTALGIA read more

For a medium size hot fudge sundae it cost over $11. I know it is in Maui but that seems an excessive amount to charge. The store needs to be cleaned instead of the worker being on her phone the entire time. read more

The ice cream was amazing but they did not have lots of ice cream flavors I had to change my order twice because they did not have the flavors I wanted I would recommend read more

would not recommend for family's with kids that don't like much ice cream flavors because when I went there the had to change my order 4 times because the just didn't have the flavor for being in Maui on the beach they should have lots of stock ice cream is middle tier don't recommend read more

We love coming here every Sunday we take a ride to Lahaina to cruz and then go here to have a treat, unfortunately we have to park in the paid parking just to go in and every time we come there is this 2 girls always waive our parking ticket they know we are locals and been coming every time so that was nice of them it says a minimum of $15 purchase to get your ticket validated we always only spend about $11 to $12 when we come, but today was a bad experience with one girl today on December 22 2024 at 11am she knew us when the other girls was giving us free parking I told her you know we come Al the time and now you are asking us to buy more to add to $15 just so we can get the ticket validated no customer service to the locals at all, we live in wailuku and drive down to get a treat and get treated like this and to say I remember you guys but still insist to buy more is unacceptable in my book where is the Aloha and treating with respect . I don't mind paying but if it's always free when we come and now 1 person is saying it's not free that's disappointing well you just lost my business I will not come back and hopefully you talk with your employees to get their customer service in tact... read more

The Affogato is amazing! This is in a small cup with one scoop of ice cream of your choosing and a pour over of espresso coffee over the top. They made it nice here. No sampling ice cream here, however. Darn - made picking flavors tricky with younger children. But, a good life lesson was made: you live with your life choices, and suffer the consequences if you choose wrong! Friendly, fast service. Clean counters and floors, and located in the beautiful Whaler's Village. read more

It's like every other Haagen dazs besides that fact that it's in Maui. They charge $4.47 plus tax for a kiddie cone. Pricey still. I actually enjoyed the ice cream. I got the peanut butter cup. Which was tasty and full of chucks of peanut butter (which I love). I also got another flavor of ice cream praline which was okay, but I enjoyed the peanut butter the best. I'd check out ono gelato before his though. Discovered them after going here and they're amazing. But if your favorite place is Hagen Dazs, then you have to go here in Maui. read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Ka'anapali, Hawaii

Ice cream is always delicious at haagen dazs but at this location all three female employees were not friendly. Unfortunate when you're on vacation and out for a treat to be treated like your bothering them to get your overpriced ice cream... Do better at this location employees! read more

The best ice cream in my opinion, when you need a break from shaved ice, come here :) Short walk from most of the resorts on the beach. read more

Häagen-Dazs - Praline pecan and pistachio - single scoops - Ice Cream & Frozen Yogurt Near Me - Ka'anapali, Hawaii

Really, it is hard to go wrong with good ice cream! The seating is outside & limited but just wander around the area for more seats .... read more

Häagen-Dazs - Mint chip regular size - Ice Cream & Frozen Yogurt Near Me - Ka'anapali, Hawaii

By far, my favorite place to get ice cream! Went to this location two days in a row while vacationing. Ice cream sundae the first day and a milkshake the next day. So delicious! Satisfy your taste buds and stop by. read more

The service was quick and the ice cream tasted great. It was the perfect treat after a long day of shopping.

I ordered birthday cake ice cream with coconut topping. The coconut was stale. The ice cream did not have much flavor or freshness.

We stopped in mainly to get our Whaler's Village parking ticket validated and to grab some dessert after our snorkel sail on 9.26.14. DESSERT: Banana Split - $8.30 - The cup was filled with 2 or 3 scoops of vanilla ice cream and layered with strawberries in sauce, sliced bananas, hot fudge, whipped cream, and a cherry. The dessert was good minus the fact that the bananas were sliced with their fibrous strings still in tact. SERVICE: The lone girl was mainstream friendly. OVERALL: You know you're getting great ice cream which is cheaper in the grocery store. read more

Häagen-Dazs - Banana split - VN - Ice Cream & Frozen Yogurt Near Me - Ka'anapali, Hawaii

Great ice cream and friendly staff. A bit pricy though but delicious high quality ice cream for the whole family to enjoy. Mahalo!

A good place to go to some respite from the heat. Lots of good options in the area but Haagen Dazs still holds its own.

Old lady working here has serious attitude and hates working here. Don't go here for service. Dole whip is good though.

Warning! This place does not close at 10pm, but at 9:50. Was very much looking forward to getting dessert and they closed the doors on me as I approached the entrance. Update: FYI to all customers... I called the number provided by the business owner but it is actually just the main generic Haagen Dazs company phone number (most, if not all Haagen Dazs locations are franchises, so each location has its own owner). Main company can't really rectify any issues - Only the franchise owner can. read more

When you need an ice cold treat, what better way to indulge while you're on vacation or simply hanging out on your weekend escape from urban Honolulu, is to come here to Haagen Daz's shop in the quaint hotel cul-de-sac of Kaanapali. This is where I was on a recent September 2016 weekend and decided to pull through here after getting my Maui marathon packet nearby at the Westin Maui resort. Ice cream is a dime a dozen really. However, with a name like Haagen Daz, you know you'll be getting a good product at a competitive price. While I know it is Maui and it is in a popular resort area, chances of prices being reasonable probably gets thrown out the window, just because it's like that to begin with. I believe that this place used to be Cold Stone Creamery or a Baskin Robbins previously, but not sure. Someone can correct me on that, if I am wrong. I had strolled here around 3:00pm and though about having an ice cream to celebrate my birthday. 37 years on this planet already. Where did the time go? At the time, there was a few people in the store and a couple of people outside sitting on the tables and enjoying their sweet delights. The store itself was fairly small, almost like a kiosk stand at the mall or something. It was in between some buildings that made this building smaller than the rest of the buildings within the Whaler's Village shopping complex. The overall experience here was very much short lived, as I just chose what I wanted, watch them get product, present it to me, paid, and I left the store to enjoy the ice cream I had purchased. This Haagen Daz ice cream parlor location is situated at the Whaler's Village shopping center in the heart of Kaanapali complex of hotels. It's centrally located at 2435 Kaanapali Parkway, Lahaina. Like most retail establishments, expect them to accept credit cards for sure, since many tourists come through here and often use credit cards for quick and painless payments. I asked about the sizing and pricing, which I was told that the medium cup, which takes 2 scoops, was about $5.50, whereas the large cup goes for $7.00 and probably holds 3 scoops. 99% of the clientele that come to Kaanapali and the surrounding areas of Lahaina Front Street, Napili, and Kapalua, arrive by rental cars for ease and comfort. I include myself now in that mix whenever I am on holiday on Maui. However, to get here without a rental car, your only option would be to take the public transit (Maui Bus) and make 3 connections from Kahului Airport to Kaanapali. Sometimes, it can take a while, but at least you're saving up money for the vacationing. OGG - Queen K - Wharf Cinima Center - Whaler's Village. For the most part, the experience at Haagen Daz - Lahaina is as good as it can get. The service here was friendly, quick, and decidedly average. What more can you expect from an ice cream shop, but good, quick service. The ice cream product was fairly good, but I have had better. Cold Stone Creamery has a better assortment of flaors, even Baskin Robbins too. I wouldn't doubt that any of the local supermarket's have better selection too, at the fraction of the price sold at Haagen Daz. Oh well, I guess I paid for the sheer conveience factor. For what it's worth, $5.50 isn't that bad for ice cream. It's like paying for ice cream at the airport. It's pricey for how much they give you. Two scoops and you're good to go and you're pretty much banking on the sugar getting through your day. While the prices are kind of reasonable, you are in the heart of Lahaina and on Maui, so I'm not going to gripe too much. Celebrating my birthday and ran a marathon the next morning. Sounds like paradise to me. I'd rate this place 3.5 stars. Wasn't the best, but I'd say it's downright average. If you're in town and needing a sugar rush while on vacation, come check this place out. Support local! B- read more

Häagen-Dazs - Brownie ala mode - Ice Cream & Frozen Yogurt Near Me - Ka'anapali, Hawaii

Always a win! But if only Ululani's stayed open to at least 9pm... we'd be going there. Great ice cream though!

They sometimes don't have my fav, Coffee Chip. Bummer. But they Always have great staff!!!

This is my favorite ice cream store on maui! The place is clean and organized. A bit dated. Service is amazing! For a small ice cream shop I was pleasantly surprised. Jexus was friendly, fast and efficient. He managed to keep the almost never ending line moving smoothly. He thanked each guest with a smile. We had a single scoop, a sundae and a pint. It was delicious as expected read more

Häagen-Dazs - Ice Cream & Frozen Yogurt Near Me - Ka'anapali, Hawaii

Me.......I'm a Dairy Queen man. Not pretentious or uppity, just a simple man. I've always made fun of places like Cold Stone Creamery because they think their ice cream is mixed with 14k gold or something like that. Now look at me....sittin' here at a Häagen-Dazs paying pretty much the same thing as the other place I'm complaining about. But, I'm here on this beautiful island in humid 89 degree weather and right now, this ice cream cone is tasting pretty damn good, no matter how much it costs. Aloha! read more

Like others have stated, the girl here as a bad attitude. There was a girl that was new that seemed pleasant enough but the girl that was in charge was just snotty. I asked her a pretty basic question and started getting and attitude, so I clarified and just got a snottier attitude. Ended up walking out which is super rare for me...like maybe once every 5 years I will just leave a place because I dislike who I'm dealing with that much. So yeah, ice cream here might be great but they need to put somebody with people-skills in charge. read more

Love this ice cream, and rarely have or like to write unkind reviews, but thus experience was very poor. Friendly young man who waited on us had difficulty with understanding and communicating English. So he diverted our order to unfriendly manager who scooped two of the smallest scoops of ice cream I've ever had from a ice cream shop. Filled half the small cup. The menu sign in the store shows the two scoops of ice cream going over the top of the cup for $6 and change. You can get the two scoops in a small waffle cone for another $1.50. So, if you get the two small scoops like I had in a cup with the waffle cone, you're out the door for $8+. Just a few savory licks and it disappeared in a couple of minutes. I can sometimes buy a pint of Hdz on sale forCome on, Hagendaz, are you that broke, or was this just a bad local experience. read more

Litterally have ice cream sandwiches on their price list and on their yelp page, walked 20 minutes to get one and they said they haven't had them for a long time. Can't take that long to update their info, can it? read more

Häagen-Dazs - Price list - Ice Cream & Frozen Yogurt Near Me - Ka'anapali, Hawaii

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Many flavors were out and I would expect this place to have backups at such a busy location but after reading all the reviews what I did want to say is the lady working there was very patient and kind and efficient and in no way was there any issue. I'd come again! Yum! read more

Great ice cream- If your in a hurry, don't come here. However, the ice cream is creamy and delicious and is well-deserved after a day in sun. Also, receipts were not working. Have her a 20- she handed me back 6 bucks. She short changed me. Spoke with customer care after they commented here. They offered to send me a coupon I can use in a store and to notify the store owner. They still owe me some money. read more

Häagen-Dazs - One worker - long line! - Ice Cream & Frozen Yogurt Near Me - Ka'anapali, Hawaii

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I love Haagen-Dazs, always pleased to eat their ice cream. Pricey, but well worth it every now and again.