This location has the worst customer service when it comes to booking an appointment. I've called…read moreover 5 times and they hang up. I can't make an appointment online. When I go in person they said I need to call and make an appointment. No walk ins or make appointments.

Great customer service! Costco definitely has the best prices for frames! I would definitely…read morerecommend

Dr. Quick is knowledgeable, professional, experienced, understands what is important to me, and…read morepleasant. I didn't have to wait. I didn't feel rushed and her exam was thorough. Great practice!

I like this place, it was pretty efficient to go in for an eye exam and get an updated…read moreprescription. Made a reservation and was seen by the optometrists within 15 mins top, and she explain each test prior to the examination. Then I got my prescription and was out of there in 20 mins.

I found out about this place through a friend who has been going here for years. I called to make…read morean appointment, saw the optometrist and then was prescribed contact lenses/ picked frames for a new pair of glasses. The process was seamless from beginning to end. Everyone was nice and the price was affordable/super fair. The owner helped me pick glasses that suited my face structure but also was mindful of my budget. In addition, there was a promo for the contacts (buy 6m and get 6m free) and at the end, he even through in one-day contact samples as well. All in all, a great experience!

I came to get my glasses done and I came with my prescription (and also came with my original…read moreglasses) and they did it completely incorrect. I came back today to get the glasses checked because they did it completely wrong and the person who did my glasses started yelling at me and being extremely aggressive. He started yelling at me telling me that I never brought my original glasses and that I was fabricating the entire story. I should have called the cops because he was nearly about to ATTACK me. I am never coming to this narcissist business again and I highly recommend avoiding this business at all cost!

I would give a zero star if I could for this practice. Do not waste your time going to this place…read more The staff are completely incompetent insolent and impolite. They do not know what Customer Service and doctors are from mediocre optometry schools. You might as well pay $20 more at a more reputable places in the South Bay this place is beyond disgusting I do not recommend it at all.

Dr. Nancy was welcoming, knowledgeable & professional at my appointment yesterday. She has a…read morewonderfully calm presence that immediately put me at ease. She took the time to explain everything & answer all my many questions. The entire visit felt relaxed and comfortable, and I didn't feel the least bit rushed. Her genuine care & love for what she does was evident. I am grateful to have found such an amazing doctor. Highly recommend!

It blows my mind that there are reviews from people who THINK they can fraudulently bad mouth you…read moreand your business! I'm glad you do take the time to respond back, because people like this really don't deserve it. However, as a former small business owner myself, dealing with people who think they can get away with lies or misinformation are despicable. Anyways, I've been totally satisfied each and every time my husband and I have been coming here, for over twenty years, including when Dr. Au took over the practice from Dr. Huey. Thank you for always being friendly, patient and informative.

i am new to vsp and called to make an appointment for an exam for contact lens. the front desk…read morestaff were all really nice, over the phone and in person. they called prior to my appointment to give a friendly reminder. dr au and his staff were all very professional. my exam look about 30m dr au was pretty personable. recommended that i purchase pataday eye drops for my red eyes which are caused by allergies. the only thing is that i was not made aware of was the contact fitting fee, which is $60. when i called to make the appt, the gal provided my co pay amount and the allowance for contacts under my vision insurance. this is why i always opt out of vision insurance bc it costs less for me to pay out of pocket for contacts than to pay for vision insurance twice a month + copay + contact fitting fee + difference of what my insurance covers for contacts, which is about $100 more. so basically i am paying double this year. other than not disclosing the contact fitting fee..the visit was good. parking: plenty of parking.

Debra Alexander is a scam artist and can be vindictive. I went to see her for contacts in December…read more2025 because I wasn't given a contact exam during my regular visit. I wasn't aware that a contact visit was separate because my eye doctor in CT always did both at my yearly visit. When I came in I had my eye exam and ordered my box of contacts. Then I came back in March for my regular yearly exam. Before I came in I received many messages telling me to wear my contacts at the visit. I thought why should I? I already had my eyes checked for contacts. When Alexander came in the exam room there were no pleasantries and she just immediately sat down and started asking me how my vision was and she put the letters on the wall. She changed the letters and each time I could not see them at all. I immediately panicked because I couldn't see anything and she had flipped the letters many times. I thought I drove here and could see fine and I was sitting in the lobby reading on my phone just fine. I didn't know what was wrong with me that I couldn't see. When I asked questions, but she didn't answer she just kept on with her test. When she was done she said I had a different prescription in both eyes and that I would need two new different boxes of contacts. She had me take out my new contacts I had just worn to the office and throw them away. I refused to do that so she gave me a case to put them in and I put her contacts in she was prescribing me. I told her they were uncomfortable. She wanted me to try them for a few days and let her know as soon as possible if I liked them so I could bring my other prescription contacts in. She then took me out to the front to place an order with the tech. Mean while as I'm trying to keep up with her I'm thinking wait a minute when am I going to be checked for glasses? I wanted to use my insurance for glasses. I tried to ask her but she went back in the technician office and she said she would be back. I hoped then I would get a chance to say I want to use my insurance for my new prescription for lenses. I didn't even want to change my frames because she doesn't have a good selection or very many choices of glasses for women. The glasses selection cater more to men. The tech came out and I asked her if the doctor was coming out and she told me no and that she was seeing her next patient. Alexander told me she would be right back. The tech started talking to me about the contacts and placing my order. I was very confused and frustrated and I told the tech I feel very scammed. I told her I had just come in the office and had my eyes checked in December how is it my eyes dramatically changed in a few months and now I'm going to need two new boxes(a different prescription for each eye), which is going to cost me even more money and these are not the same brand and they probably cost more because they were a contact that dealt with stigmatism and bifocals. I told the tech I didn't come in to have my eyes check for contacts. She said well it's because it says in your records that I complained that I should have had my eyes checked for contacts during my yearly visit. I had that conversation on the phone with the receptionist and she explained that they are separate visits. I understood once she explained it but clearly I was being punished and scammed at my yearly visit. I told the tech right then that I felt scammed and that I didn't want to order the new contacts and that I would stay with the contacts that I just received in January. I was happy with them and I wanted to use my insurance for new lenses in my present frames. The tech said she would report my feeling scammed and how I was treated by Alexander to the office manager. I thought to myself what for? She works for her what is she going to do. Once I got my glasses I requested my records so I could go else where. The receptionist told me that she would let Alexander know. I said ok but why can't I just come in and pick up my records. She told me that Alexander needed to look over them and clean them up. I found that very suspicious. Why do they need to be cleaned up. I asked for the last 3 visits and it took 5 days to get them. I went in and picked them up and left. When I got home I looked at them and saw that my December visit was not included. I went back the next business day and requested my records for that visit. They then had to get permission. I told them I wanted the records for the visit but they asked me did I want my contact prescription. I said well yes I want that included but that I wanted all the information on that visit like what I had been given for my other visits and I showed them the records that I had been given. After they talked to Alexander I was only given my contact prescription and not the test records of that visit broken down. How convenient that I wasn't given those records to compare my December visit with my March visit. Very Calculating!

I had an appointment here yesterday for the first time! I really appreciated all the Doctors…read moreexplanations and thorough exams! Everyone there was very nice and helpful as well! It was all so easy! Can't wait to get my new glasses!!!

I went there to ask about nonprescription sunglasses. The receptionist said I would need an eye…read moreexam. I explained to her that I didn't need an exam. She insisted that I needed the exam for my insurance. I explained to her that my insurance allows for me to get nonprescription sunglasses. I asked her if she wouldn't mind checking. She cut me off mid-sentence and told me to have seat. She went to talk to the dentist and sure enough, I don't need an eye exam for sunglasses. The dentist was very polite and professional and explained that I didn't need an exam. I just needed to bring in some documents. The dentist was nice, but the receptionist makes me want to take my business elsewhere.

WOW, better than expected. NO OTHER store would take my cheaper plastic frames to fill my…read moreprescription, NONE! They didn't want to risk the frame breaking, even tho I offered to sign a waiver. But this place didn't bat an eye. Dropped off my frames and I was in & out in 5 minutes AND got my glasses back in 10 days when most places take 2 weeks. Forget Costco and all these other hoity toitys who insist you buy THEIR overpriced frames, this is the place! Fast, efficient, very reasonable price. I definitely found my new eyeglass place. Very pleased!

Dr Parfenova is a bright and shining star in the world of optometry. After years of wearing 1…read morecontact for monovision, where 1 eye with contact is for distance and 1 without contact is for close up, but sacrificing perfect vision, Dr Parfenova was the ONLY doctor that was able to solve the puzzle and get me contacts for both eyes. I am extremely grateful Her assistant Karina is also amazing and very helpful As a huge benefit, the the doctor is very pleasant to work with, provides great explanations and overall communication is just beyond excellent Thank you, Dr Anna!!!!!

First off, Dr. P is not only welcoming, warm, caring and beautiful but also extremely knowledgeable…read moreand will answer any questions in a way that is understandable!