I want to give this place ZERO stars...but unfortunately I cannot. All I can say, is that they discriminate against fat people here.
From the moment I walked in, the lady immediately went to sit me down before she was directed to move me to the worst chair in the salon. It was ripped and clearly the only chair that hadn't been updated. I went to sit down, and was told , very abruptly, "Sit Down First. You Crack Bowl!".... I did what she said, but could already see that this was going to be a frustrating visit.
I told her I wanted a white gel with a sparkle overlay on my toes, and the most expensive and longest pedicure option because I needed the longer massage.
She put the armrest down, and it grazed my hip, she put it back up.... keep in mind, this is the only way I have access to the massage chair controls or an armrest. I am a big woman, but in no way was the chair too little for me. And the armrest was not snug. I made her put it back down and she seemed miffed and put it back up...and i put it back down....and then her and the man and the other employee all talked about me in their language very intensely until she gave up and left the armrest down.
I got settle in, and turned on my massage chair and she turned it off. So I turned it back on, and she looked at me and said, "You break chair. Turn off!".... the massage chair was working normally, and in no way was my weight impeding the function of the chair. At this point, I was humiliated and pissed at the treatment I was getting.
I had come in that day with a friend of mine and we walked in together. I was seated and then My friend decided to park her car in a shady area for her dog that was in the car, and by the time she came in to sit down for her pedicure, the irritated woman was already supposedly done trimming my nails, giving me a massage, doing a salt scrub, and she was drying my feet and legs. This whole process was less than 15 minutes ....about 30 minutes LESS than the pedicure I paid for. My friend came in and said, "Oh my god...u are almost done already?!"
It became more than obvious they were all talking about me, which became increasingly uncomfortable and the technician barely rubbed or touched my feet and legs, and kept looking and pointing at various parta of my body and saying things amongst themselves in their language.
I am angry, and the only reason I didn't run out of there was bcuz of my friend...but i was close to tears at this point. Then I look down, and this woman has painted a French tip on my toes..and is extremely irritated that my ankle won't bed the way she wants it for the gel light. I explain I'm in a lot of pain, and my feet and ankles don't bed that way...and instead of holding the machine there, she starts huffing and puffing and yelling at me in her language...
Nevermind the fact she is not even doing what I asked for, which was a white gel with a sparkle overcoat.
All I can say, is that by the time my nails were dry, I was almost in tears, my ankles were in pain from her wrenching them in an angle my body doesn't go in...and I was so humiliated.
It was ironic to watch my skinny friend, on the other hand, being treated like a queen and respectfully, and given the exact service she had requested.
They also charged me extra for the French Tip, and the full.price for the Super Deluxe Pedicure ...even though I clearly didn't get that treatment.
In 10 years of getting my nails done...I have never been treated so poorly, humiliated, and fat-shamed like that before. It was the MOST uncomfortable experience I've ever had, and I'll never ever go back. read more