Had an amazing experience with Stefhanie Kristina they helped me take out my new car without any…read moreissues made me feel comfortable Jimmy was very helpful and nice helped me understand everything

Hands down a great experience! Fernando & Kyle were amazing to work with from start to finish. I…read morecame in hoping to leave with a car, and they made it happen! Super thankful for their help and professionalism. Absolutely grateful

This is the best auto dealership I have been to amazing pricing amazing staff. John was 10 out of…read more10 and went above and beyond he made us feel welcomed and cared for. I would definitely recommend two friends and family and would definitely return for future business. there was another gentleman there who was very tall. I sadly forgot his name, but he was a very great help as well.

Ok so I found a great deal here but I do not live close ! I'm out in Los Angeles. Johny was…read morewonderful and got me a ride up to get the car. Making it ultra convenient! John helped me with securing an amazing warranty at such a great price to ensure I'd have peace of mind! There was an issue with the fuse when I came to get it - they immediately fixed it and Erick made sure to get me back up to my car at no additional out of pocket expense! I can't tell you how happy I am I chose to go there even though it's far for me. I truly feel like they care about the quality of service and the car! Highly recommend !!

Another awesome experience from one of the Valley HI Dealerships. My daughter wanted a new car with…read morevery specific colors and features. Before heading over to the dealership I told her if there not able to get us into the car she wanted not be upset. Not only did they have the exact vehicle she wanted they worked super hard getting us into it on the terms we wanted. A huge shout out to the team at Valley Hi Kia you definitely stepped up to what we expect from the family of Valley HI dealerships and we will be back !!

I had an excellent experience working with my salesman Malachi and the upper management team. From…read morethe moment I arrived, they truly put themselves in my shoes and took the time to understand what I needed -- not just what they wanted to sell. That level of care and understanding is hard to find these days. They also had a wide array of vehicles to choose from, which really stood out to me. It's not common to see that kind of selection after Covid, and it made finding the right car much easier. What impressed me most was how upper management got involved to make the deal happen. They were welcoming, friendly, and made me feel like a valued customer the entire time. It never felt rushed or pressured -- just genuine people helping me find the best fit. Overall, a great experience from start to finish. I'd definitely recommend them to anyone looking for a dealership that actually listens and cares about their customers.

In August 2024, I purchased a 2025 Ford Explorer ST from Sunland Ford. Wes went above and beyond to…read morelocate the vehicle, Sharon made the purchase smooth and professional, and Shane and Anthony also played key roles in helping us through the process. For the sales team, I would give Sunland 5 stars. Unfortunately, the service department experience was the opposite. The Explorer had ongoing issues (radio shutting off, washer bottle draining, restraint light flashing, third-row stitching splitting). Service replaced the seat cover but dismissed the other concerns, despite the FordPass app showing alerts. Calls and correspondence went unanswered, and there appeared to be no real intention to resolve the problems. At 7,000 miles, I brought it in for its first oil service, a recall, and to readdress concerns. While the recall was completed, the oil service light wasn't reset, the vehicle was returned with a flat tire, and oil was spilled on the cowling where the technician had set the old filter. The oil itself still looked dirty, which left me questioning whether the service was even performed correctly. With no support from the service department, I was left with no choice but to trade the vehicle in. To Sunland Ford's credit, the sales team -- Sharon, Shane, and Anthony -- called me back and worked to make things right. We ultimately moved forward with a new Expedition that fits our needs much better. Bottom line: The sales team was excellent and earned my trust, but the service department's lack of response and unwillingness to resolve issues was very disappointing and forced me to do a trade.

Avoid for Safety Recalls - "Excellence at every turn" is just a slogan here…read more I brought my 2017 Ford Mustang V6 to High Desert Ford (formerly Sunland Ford) for a critical federal safety recall (Recall 25S89 / NHTSA 25V572) regarding a distorted backup camera image. Despite their "Service Commitment" claiming "excellence at every turn" and a "primary goal to satisfy every customer at every opportunity," I left upset, unsatisfied, and at risk. Under R/O 6126286/1, Service Advisor Sheri Prince (2570W) refused to perform the repair because they "received no codes," completely ignoring the video evidence I offered of the distorted images. Their commitment says advisors are there to "communicate effectively with you," yet no one ever asked me about the symptoms I was experiencing or looked at the proof of the defect. To make matters worse, they tried to blame my aftermarket dash display for the failure of a known $125 factory camera defect. This is a blatant attempt to dodge a federal safety mandate. By prioritizing technicalities over my safety, they have failed to provide the "customer care" they brag about online. If you value your safety and want a dealership that actually communicates, go elsewhere.

Brought in my Ram 1500 for an issue with the transmission and my service advisor Trevor was very…read morehelpful and kept me updated every step of the way. Picked up my truck today and all issues were resolved immediately. Thanks Trevor and the unnamed tech that worked on my truck.

After i posted my previous review, i had received a call from Dave Thornton on 1/22/2026 at 4:38…read moreP.M. and wanted to call me back with Sergio Lugo the Service Manager on Monday 1/26/2026 to talk about my not so satisfactory Yelp review. Well, as of 1/26/2026 that phone call never happened and i called back on Monday 1/26/2026 at 4:38 P.M. and left a message trying to speak with Mr. Thorton but all i got was a voice mail. i left another message stating basically in lamens terms, "last chance to correct this." On 1/27/2026 at 8:59 A.M. I called and only got his voicemail... again and stated that if he wants this review corrected then he should have called me back yesterday. So now i know they circled their wagons and are just going to ignore it. They wonder why people hate dealerships and automotive technicians, it's because of their lack of honetly, keeping their word.

I recently visited the service department for a major vehicle issue and was deeply disappointed by…read morethe lack of professionalism. After paying a $225 diagnostic fee, the staff acted as if explaining the findings was a 'bother' and never actually went over the results with me. Dealing with major car repairs is stressful enough; I expected to be treated with respect and clarity for the price I paid. Instead, the experience was dismissive. I regret not taking the other negative reviews seriously before coming here. I would recommend looking elsewhere for a service department that values its customers and basic communication. Horrible place. Maybe they are underpaid or just miserable.

My mother had her car towed to your business, it wouldn't start, she smelled smoke the day before…read more she paid $250 x 2 for diagnostics. Bad starter. Replaced starter, come pick it up, oh , sorry the engine is bad, need to replace engine. $6000. estimate. Ok, big news the engine now is great. Needed new alternator, only going to be $$4800, thanks for choosing us! Ps she's 85 years old, this place is a POS!! See you in court!

I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

No sense of any form of customer service Vehicles are…read morepricey given their many many miles

Rashid Ponce call him 6263789452. ( I got his permission to share his number) He helped my parents…read morerecently purchased a car here, and they were treated exceptionally well! The staff was patient and understanding, providing the best service possible. They have a salesperson who speaks Spanish and was very accommodating to their needs. I highly recommend looking for ; he is the best salesman there, and you won't regret it! Please let him know you found him through my recommendation. I don't earn anything from this, but he provided us with fantastic service, and I want to show my gratitude by sending more people his way. You won't be disappointed; he truly is the best! And make sure you get the best deal too!

CRITICAL UPDATE - JUNE 23, 2026: If I could give this place zero stars, I would. I have brand new…read moreevidence proving this service department is operating a predatory scam. I have been completely carless for 16 days straight because of the nightmare started by Valley Hi Nissan. I brought our 2025 Nissan Kicks here because it was pulling violently all over the road, a massive safety hazard for my husband's daily work commute and my three young kids. Valley Hi only held our car for 3 days, but in those 3 days, they did absolute zero real work. Instead, Service Advisor Amber Rego handed me a completely blurry invoice, charged us over $1,000 for unauthorized work without a signed agreement, and verbally claimed we needed a brand new steering rack and alignment. They tried to send me driving off the lot with my children in a vehicle that was still dangerously broken and throwing active codes, that they put on the car. I immediately took the car down the hill to Empire Nissan in Ontario, CA, for a second opinion, and their certified technicians completely exposed Valley Hi's fraud. Empire Nissan actually took the time to fully inspect the car and proved Amber Rego's "steering rack" diagnosis was a complete fabrication to bypass our factory warranty and steal our money out of pocket. The steering rack was perfectly fine! The actual issues were separated lower control arm bushings and a steering angle sensor error, both factory defects that Empire Nissan fixed correctly under warranty for $0.00. Because Valley Hi was too incompetent to fix the suspension and forced us to continue driving it, our front tires were completely destroyed, forcing us to pay an unexpected $742.87 at Empire to replace them. When confronted with this exact proof, Valley Hi General Manager Joe Vickers emailed me promised a full refund, but he has completely broken his word and kept our money. Our car is finally running "as good as new" ONLY because Empire Nissan did the work. Valley Hi cannot physically perform competent mechanical work, and they are completely untrustworthy. I have officially submitted this entire narrative and the crisp digital invoices from Empire to the California Bureau of Automotive Repair (BAR) and Nissan Corporate. Avoid this place at all costs. I am warning you right now: they are not worth the job. Believe all the negative reviews on their page over the good ones, and let's be honest, they barely have any good ones anyway. There are so many 1-star reviews here for a reason. It absolutely sucks that businesses in the High Desert just try to grab money out of your pocket without a single shred of sincerity. Trust me, believe me, and just go down the hill. Empire Nissan did excellent work on our car. I love that they wrote every single thing down on paper, while with Valley Hi Nissan, it was just shady word of mouth. I signed absolutely nothing. I approved of nothing. I explicitly told Valley Hi: "Do not touch my tires, leave them alone, we will go somewhere else to get tires that are like $30 bucks, we don't need no $500 tires." But regardless of what I said, they went ahead and did completely unauthorized work anyway. Believe me and do not go here at all.