I get threatening calls each month that I am past due for a month. I then have to walk the agent…read morethrough their own system to show them that I have paid, and that their systems are very delayed in recognizing the payment and posting it in their own system. I am on time every month and still have to deal with this, each month. Today, after their threatening call, they hung up on me as I started explaining the situation. When I called back to discuss, and explain that I didn't appreciate being threatened each month they mocked me. They said they would report me to the credit bureau to be pursued by legal action, and stated it was not a threat but just information. I have never in my life had to deal with such carelessness for people from a financial institution. For reference, I have an 800+ credit score, am always on time with payments, and have never come across such a callous experience. I will be looking for a new creditor and would highly advise anyone not to pursue this institution until they're able to significantly shift how they treat their clientele.

As a previous social worker with Contra Costa County and a previous member of Contra Costa County…read moreCredit Union, I recently found out that it's the same credit union, but the name had changed. I received good service before my retirement years ago, and I received good service this time as well. I appreciated Loan officer/ Jesse Molinar's excellent customer service provided to me throughout the entire auto loan refinance process last month - even initially when I could not successfully download the application online. His return calls were both timely and educational, and I appreciated his kindness, concern, and patience. I have already let others know about 1st Norcal's excellent rates, which have have been beneficial to me already. Dr. Barbara

6/25 - I was contacted by the mortgage department and was told comparable credit is what they are…read morelooking for. So if you bought houses before pandemic and inflation and then you attempt to buy one post that in Silicon Valley - this is not the bank for you. Because this bank is out of sync with how prices have changed in the last 8 years around here. I ran this reason with the other 2 banks that I prequalified with and both of them told me that they had not heard anything like this in so many years of being in the mortgage business. Total waste of time trying to get a membership and then getting the documentation and unnecessary hard pull of credit. I will be cancelling my membership soon. 6/19 Please beware if you are considering this credit union for a mortgage. I applied primarily because of the highly advertised low rates. I was pre-approved by other lenders, but my application was ultimately denied during underwriting. The reason provided was that I did not have prior mortgage experience with a loan of similar size and terms. This rationale was difficult to understand, especially given that many middle-class professionals in the Bay Area may be purchasing a home at this price point for the first time. Requiring borrowers to have previously held a similar mortgage seems like a standard that many otherwise qualified applicants would be unable to meet. What was even more disappointing was the lack of transparency and customer service after the decision. When I called for clarification, the loan officer simply stated that the institution is "very conservative" in its lending decisions and offered little additional explanation. I don't think conservative here is financially conservative but more than that. Pls avoid.

Shout out to the online banking system being down like 50% of the time. Had to wait an hour outside…read moreof a vet appointment because the system was down and it took an hour for it to come back up last month and today I am being told I have restricted access to my account when I attempt to login and when I called to ask why I have restricted access to my account, the associate let me know there was absolutely no reason and that she couldn't help me and that I wouldn't be able to access my money for 24-48 hours until a specialist could look into it looking for a new bank as I type lol

Great location in downtown Martinez. Just across the street from Starbucks…read more The tellers are always friendly, knowledgable, and efficient. I have never had to wait in line which is always a plus!

I started banking here almost 26 years ago when it was eureka bank. Over about the last 6 months or…read moreso every single experience I have had as a walk in has been less than horrible. The employees are rude and condescending and could use some serious training in customer service. Specifically Gisele, and Fernando. All of them need instruction on how to be nice to people. I made several attempts to speak to someone in regards to fraud, holds on a payroll check, and the atm was not updating. I was hung up on by Gisele who told me rudely she already answered my questions and that the branch was closing and she didn't have time. Fernando couldn't explain any reason why a payroll check was being held and I'd have to wait 2 days if I wanted some money. He also said if I didn't want it held to walk in with the check or get direct deposit it's not his problem. The last two times I went in I wanted a printout, they treated me like a criminal for asking questions about my PERSONAL account history. Trying to take 26 years of history somewhere else so I can stop getting treated like shit has been exhausting. So my checking is now closed and now to get the rest out. Beware don't bank here, they DO NOT CARE ABOUT THEIR CUSTOMERS. Not just this branch but the entire usbank as a whole.

Every time I go to chase bank the ATM is out of order get it together chase it not hard to have a…read moreworking ATM your a bank for crying out loud

No stars for this bank I received a Chase debit card in the…read moremail for a savings account I never opened. It was done online on 3/23/23. I called the 1-800 number and was told to go to the bank and report it. The 1-800 number was in the Philippines. I went to the branch and Martha looked it up and told me it would drop off in 30 days. She told me to get a notarized Letter and report to credit bureaus. I have to prove who I am but the person who made this account online doesn't. Horrible business practice and customer service at Chase. I will note that I was the only person in the bank. Ive wasted hours of my time on what Chase allows.

Moe is an outstanding representative of what everybody should be in the banking industry…read more Tremendous personality, very welcoming, extremely polite and always a smile and something good to say. It is a pleasure to walk into that branch up on Center Ave. and Muir Station Road because you know a polite reception awaits you and you will leave with a smile on your face and feeling great.

If I could give Manzar Atabati 1,000,000 stars,I would?I'm a new Member.Manzar,was the one who was…read morethere at the Martinez,California,Branch to help open and do all my paperwork to open an account.i would like to say,since the first day I went to WestAmericanBank,I was greet with a big smile and I felt like a family,thank you thank you Mandar for your great customer services and all the staff working at the Martinez,Branch thank you to all you guys as well..

Shell credit union used to be an awsome credit union ran really well. Now their service really…read moresucks and the manager is really rude. They started adding hidden fees to my account after 10 years and changed some policies that put my account security at risk. There are a lot of other credit unions out there pick another and keep your money safe and secure!

I have been a member here for just under 2 years and I am so happy I found this credit union!…read moreSeriously, the.. best.. rates.. in the entire Bay Area!! I'm telling everyone I know. I don't have any banks anymore, just credit unions, and this is the best one. -BMV

Tim Davie was so easy to work with. Whether it's text, email or a phone call he is available and…read morequick to respond. I am impressed with how easy this process was. I'm definitely going to recommend him to my family and friends.

We just experienced the BEST refinancing service from Tim. This is our 2nd time refinancing with…read moreTim and we can't say enough good things about him. The process is so fast! We are so impressed with his knowledge, professionalism and he's got such a knack for explaining things so we can understand, updating us every step of the way. We highly recommend Tim and will use him over and over again. Thanks for everything Tim! Craig & Vee

Great Staff and easy to work with. Rates vary as with all credit unions and OE Federal is no…read moredifferent. I have always enjoyed doing business with this Credit Union going back to the IBEW LOCAL 302 CU days.

The worst credit union I have ever dealt with. Taking advantage of covid victims with misleading…read moreinformation plus they offer horrible loan rates. I am a 4th generation lifelong union member and I love to support credit unions versus big banks but these guys suck.

Despite some of the negative reviews I've seen, my experience with the Martinez branch has been…read morevery positive. The staff has always been helpful, patient, and willing to take the time to answer my questions and assist with my banking needs. While there may be bank policies and procedures that employees have little control over, that doesn't reflect the quality of service they provide. In my interactions, the team has been honest, professional, and genuinely customer-focused. I appreciate their willingness to listen and help, and I feel valued as a customer whenever I visit this branch.

This branch is always closed. I have come numerous times during normal bank hours for any other…read morebank and they are always closed on random days and during the lunch hour, etc. It is very inconvenient and frustrating to go all the way there to find a locked door. Don't waste your time driving here.

McKesson Credit Union is awesome! Please support this local business -- they offer great…read morelow-interest credit and loan options. The staff is patient and understanding, always doing their best to help each customer's needs. Highly recommend supporting them!

Chris and Matt was very helpful to get me the best rate for Equity line of credit and got all…read morepaperwork done within an hour with no out of pocket cost. Great work and clean place to walk in. We will tell all of my friends and family about this hidden bank.