The women at the front desk really do not understand customer service in any regard. It takes a lot for me to write a poor review. I called with an urgent question, waited 3 hours for a call back, called again and expressed the urgency. After this woman was finished speaking over me...she said I might just have to come in again. Meaning, I would need to spend another $300 instead of assisting the patient and getting the doctor on the phone for a 2-3 minute phone call (all doctors are busy....not just yours). The service in Miami as a whole is atrocious. But....when it comes to medical issues, I really expected more competent individuals to be in charge of the phone lines. read more

Extremely disappointing experience. My friend Kenzie came in because she has been having severe chest pain for the past couple of days, and instead of showing any concern, the staff at the front desk were immediately dismissive and had an attitude from the moment we walked up. What made absolutely no sense was being told that because the chest pain had already been happening for a few days, it "wasn't urgent," but that if we had come in on the first day it would have been considered more urgent. Chest pain does not suddenly become unimportant just because someone has been dealing with it for more than a day. We weren't expecting anyone to diagnose her at the front desk--we were simply expecting basic compassion, professionalism, and for her symptoms to be taken seriously. When someone is already scared and in significant pain, the last thing they need is to feel like they're inconveniencing the staff by asking for medical help. The attitude and dismissiveness were completely unnecessary and made an already stressful situation worse. read more

I'm here with a kid that's 10 years old and we've been waiting for 2 hours supposedly I have a person in front of me but the front desk have very poor customer service they don't even look in your face is like if they have a bad temper the wait is too long read more

I tried going here once.... Never again. Only one doctor is there ever and homeless people use this location as an emergency room for their street fights. I felt incredibly unsafe while I was waiting. Not one person from the waiting room was seen the whole multiple hour wait because of the steady stream of underbelly waltzing in wounded. It didn't seem that clean. So quality of care - zero stars because I and a bunch of others never got any... When I deregistered and left after being ignored for hours and not having and medically required protocols started I was told five more minutes.... they seemed more upset they wouldn't be able to run up the bill to my insurance than the fact they had not done thier jobs. read more

this is a medical facility, the check in people should not have ZERO understanding of how to do their job. I shouldn't be the one training the staff on how to access insurance information or how to speak to people. Also, this automated system that you guys have answering the phone is a waste of time. people are trying to find out what care is offered, if y'all would answer the phone and tell us that y'all barely offer any services that would be a lot more helpful than making people show up just to be turned away. read more

These people are so incompetent. Wait time is horrible, I told them I'm having heart issues & no one's in a rush. I sat in the room for about 20mins before I went out & asked if someone was coming. The reviews are bad for a reason. Don't go. read more

They will tell you a normal visit is only the copay then mail you a $500 bill after insurance. Rip off. Scammers. read more

I want to express my gratitude for the excellent care I received during my visit to the urgent care Yesterday. From the moment I arrived, the receptionist was kind and the check-in process was quick and efficient. The medical assistant--whose name I unfortunately don't remember--was extremely professional, gentle, and empathetic. She made me feel safe and very well cared for at all times. Frank Pavón, NP, clearly explained the procedure and the treatment plan, taking the time to answer my questions and making sure I understood each step. Every time I've had to come in--although not very often--I've always been treated with great care and respect. I was also very pleased to receive a follow-up call the next morning. That thoughtful gesture really stood out and shows the team's genuine commitment to their patients. I'm truly grateful for the professionalism and human warmth of the entire team. Thank you for making me feel in good hands! read more

Unfriendly staff. The clinic attempted to charge me $200 for a visit while my insurance says $0.

I arrived with heart attack like symptoms, including an EKG that confirmed a fib, and they refused to see me and wasted my time and money getting there. Do not recommend to anyone. read more

I went to the md urgent care . They only have one Dr so don't think you will get right in . I was put on antibiotics and then just got a call from them telling me my culture was negative. When I called to ask questions they hung up on me . Don't go there read more

This people just want your money lie to you in your face just to get your money. Came for a procedure then after getting your money they say hey we don't do that here and refuse to get my money back read more

MD Now Urgent Care - Urgent Care Near Me - Miami, Florida

My daughter visited this office after being stuck with something in a night club 2 nights ago. This was a horrible doctor visit for her. She felt totally judged by the doctor and the staff like she was a bad girl and had done something wrong. She is totally innocent and went to this office seeking compassion and care. Instead she was judged and had to insist herself that they do a blood panel. It is interactions like these that keep young women from seeking help and advice. This office needs to do a much better job in the compassion department and not make young women feel less than or like they have done something wrong. Do not go here if you need someone with a good bedside manner. Totally disgusted by the attitude of this office. read more

Unprofessional rude front desk, all we needed was a note that said I can go back to work from an MD, which made me wait 3 hours 4 because the doctor was late to work and front desk with nasty attitude just made it worst read more

Upon arrival, I was provided great service by Leydi. I was seen almost immediately by Andy and Adner who treated my wound with the utmost care. I also got a follow up call the next day to see how I was doing. Amazing care and thoughtful service provided by all. read more

This office is my go-to urgent care center when it's the weekend or I know my primary care physician will be booked. The staff are well trained and organized and waiting is at a minimum. The office and waiting rooms are always clean. Parking is easy in their private lot next to the building. No appointment necessary. I had to see a doctor for an emergency on Friday and they took good care of me. I am improving quickly for which I am grateful. read more

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What happened to this chain? I used to remember they were pretty reliable if you got the sickies late (at least at some locations). They were also open 8am to 8pm every day. Heck, even DJ Laz used to do their radio advertising! Well, now this clinic closes at 4PM Saturdays. They also no longer have an xray tech at every clinic. I came this past Monday for a sports injury and can see that this clinic is now extremely leaner and with less service than those days of yore. Apparently now the x-ray tech travels different days at different locations. Contacting the center by phone is also close to impossible. As it were, they didn't know when they would have one coming to this location again. The patient care technician, the "doctor's assistant", went as far as to tell me to "go to Baptist". That's like a Mcdonald's employee telling you to go eat at BK! To his credit, the doctor did do a physical exam and sent me painkillers. I had to ask whether to use heat or ice (both). He told me to come back for a rule out x-ray (and most likely would have had to pay a second time)..or that I could go to their competitor. So basically, because of #oldmanstatus, I ended up having to pay twice. Or, I could have gone to a larger Urgent Care, paid once and had a complete diagnosis. This was definitely a case of the cure being worse than the disease. read more

I went to Md Now Urgent Care Clinic in Midtown Miami because my Employer sent me here to do my labs. The gentleman at the Front Desk assisted me, asked me to fill up the forms, and waited at the lobby. After a few minutes Courtney called me and did my lab. The place is very clean. And excellent customer service. I was done in a few minutes. read more

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Ants on all chairs in the lobby decided to stand. Went for a preemployment lab work and waited over an hour with only one other person waiting in lobby on my arrival. Receptionists we're very uninformed and didn't seem to be trained well and had to call and ask for help on almost every task. After an hour and a half they told me they needed to recheck me in because the receptionist had made a mistake. More ants all over the patient room as well. read more

MD Now Urgent Care - Ants in the waiting area and patient rooms - Urgent Care Near Me - Miami, Florida

Today, I had such a wonderful experience at MD Now Urgent Care - Midtown! I needed to get my annual employment TB blood test, and the process was incredibly quick and comfortable. Laura, who took care of me, was amazing--so gentle and thoughtful. She even asked, "Are you okay with needles?" which really stood out to me. As someone who knows many people are needle-phobic, it was the first time anyone had ever checked in like that before a procedure. Her kindness and skill made the whole process so easy--I didn't even realize it was done! Truly an exceptional experience. read more

So surprised by all the negative reviews! This Urgent Care is actually very clean & beautifully designed. It has beautiful wooden decor. It doesn't look like a typical "all white canvas" hospital. The staff is also so great! I felt like each person I spoke with made me feel heard & really took time to help understand my eye allergy. I interacted & was serviced by 4 of the women in the office - from front desk to the doctor - each woman was so nice, really upbeat & great personalities. read more

It's unfortunate this clinic has such bad reviews as my experience was the complete opposite. The staff was really welcoming and helpful with my situation. They were on the younger side which I found to be a nice surprise. Literally spoke to four different workers there and they were all a delight to speak to. These are the people you want taking care of you in a time of need without a doubt. Despite there being a good amount of people ahead of me the wait was reasonable if not quick. read more

Called ahead of time to ask if they could prescribe me a medication I previously had in the system and they said yes they can. Drove there during traffic, all for them to deny me and say they didn't want to prescribe me even though it showed in their system I had received it multiple times. Very unprofessional clinic, I would advise never going to this MD now! read more

Forget this place and whoever is in charge of it ! What a joke ! The staff is extremely rude and unprofessional here ! Who trains these people ??? Shame on you urgent care shame on you !!! You don't treat patients like this. Don't come here !!! read more

I definitely would never come back to this clinic. Not because of the 3 hour wait time it took for me to be seen but because I had no confidence in the MD that I was seen by. Coming from a health education background and working with hundreds of doctors each year, it was very difficult to trust the clinicians recommendation. Never have I ever had medications prescribed for this chief complaint without either confirmed labs or a physical exam, which is what happened in this case. Opting to get an alternate opinion at another urgent care. read more

Yes it was a bit of a wait but when I was finally able to see the doctor it was fast and very helpful. I left the office feeling better already with the injections given to me. read more

PROS: Clean NEGATIVES: RUDE customer service. INCOMPETENT STAFF. Price gouging. RUDE PHONE ETIQUETTE. Doctors act busy but be on their phones in the hallway playing app games and socializing. SAVE YOUR MONEY AND GO ELSEWHERE --- where they care, give good service and will give you your results in a timely manner and go over them with you and not expect you to understand everything they send like you're a doctor. read more

JUST DONT GO!!!! I went Thursday as my throat was hurting bad and I had a hard time swallowing - the doctor saw me for 5min, barely examine my throat and said. "I Fotos give you a ZPACK + ibuprofen or your buddy can heal itself!!! WHAT???????? Comes Saturday morning I could barely breath and had to go to the emergency room!!! PATHETIC TO BE CALLED A DOCTOR - YOU SHOULD HE ASHAMED OF YOURSELF FOR NOT CARING ABOUT PEOPLES LIVES!!! read more

The absolute joke in medical care. They don't give your test results back for weeks. They don't answer the phone ever. Avoid this place at all costs, your health is not worth coming here. This company is a joke they also put in extra test that I did not ask for! Insurance fraud!? read more

This urgent care has no idea how the military insurance card works. If you're in the service go to a different one. They will just argue with you and tell you how tricare works while obviously having no understanding of how it actually works. They were rude and refused to hear me out when I tried to explain it. read more

Sent a crew member here with dehydration and stomach pains and nausea . and was given oral medication and sent back to boat. This facility should be shut down and Doctor placed under review for malpractice As a minimum I would expect the crew member be hydrated and given anti nausea meds as a basic until the cause of the stomach pains are confirmed There was no bloodwork or imaging done read more

I walked in the needed the stitches then I waited three hours then after another hour then I end up hard to walk out because they took so long and end up cleaning my own finger read more

MD Now Urgent Care - Urgent Care Near Me - Miami, Florida

I went in with specific areas of my lower abdomen which were in pain. The initial urine test came back, and the PA told me not to worry although there were two positive markers( one was blood and one was leukocytes. Shesent me home and recommended I contact a gynecologist when I returned to New York. Told me my full culture results would be ready within 2 to 5 business days . I went to my primary care physician in New York, who called for the results which were NEVER posted to my account and said how could they not have called you and put you on an antibiotic? In addition, I still haven't received culture results posted onto my record and I created an account. If you don't get doctors on site, I will never go back there again and I will not recommend it to one person in the area. read more

I would give zero stars if I could because of Dr.Soomro was not friendly didn't take time to examine me asks questions thoroughly was in and out of my room quickly. After my X-ray she was like I'm not the best at reading xrays but nothing's broken with the bones which is what they have told me at the ER anWhen my they discharge me I wanted to ask some more questions and she just sat in her seat like whatever pulled up her protocol list of why I needed to return didn't tell me that I wouldn't be seeing her if I came back just kept repeating in three we can refer you. (5stars) In comparison the rest of the staff from the receptionist to the nurse and the tech person were very nice. The receptionist Samantha was great and she was more detailed on explain what the next steps were. read more

This place is extremely irresponsible and has no sense of accountability. I was there on Saturday to get a dog bite and marks on my hand checked out. This was stated upon check as per protocol. While waiting, a pair of young men came in, one having his face under extreme injury and covered in blood and his friend who was uninjured helping him. Both were not under conditions to operate their phones and the receptionist helped them try to uber to the nearest hospital since they could not offer the care one of the men needed. She could not function the phone and asks for help to which she hands me a bloody phone, knowing the condition I came in with and the condition the phone was in. She did not let her supervisors know or offered any type of gloves or any type of cleaning to which I used the sanitizer provided in the lobby. When the nurse called me to get checked for my dog bite, I let her know what had happened. When the Doctor came in, she stated the bare minimum regarding my dog bite to which I expressed my concerns of my open wounds exposed to another person's blood. This added more issues to my initial reason for the visit. I had to get some lab work and come back for a follow up care. The urgent care did say they would cover the costs for the lab tests. I was told I was dismissed and would be sent my documents shortly. I had to call 2 times because they would not send me my discharge documents (my assumption is they were making sure they had all the boxes checked to cover their end). They did not send to me hours later that evening after the doctor called me to add more procedures due to my exposure and to ask me more medical questions. She also added a medication due to the exposure. When I went to pick up my medication, to my surprise, the medication I was given for the exposure to the other's blood was 15 times more than the cost of my dog bite medication AND had gone through my insurance. I called the clinic to discuss them covering the medication and to take off my insurance since this was caused by the clinic and was met with no help as they tried to shift blame on me for the situation and would not help me any further. They gave me corporates number and I emailed the email they provide on review sites and I am now waiting for a response but this is absolutely unacceptable and unsanitary for a place of medical care to be so careless with their patients and while being guilty of exposing the patient to such conditions. Do not go here, they obviously do not have your best interest at heart. read more

They have an online checkin that doesn't mean anything. I checked in online and then two hours later I came in. They said the online check in doesn't matter and it only matters when you come in. So basically I wasted two hours when I needed to"urgent" care. It's irresponsible and dishonest. Then the man at the front desk kept interrupting me. DO NOT GO HERE. read more

I came in for an allergic reaction. The doctor was so nice, asked a lot of questions, and gave me the right prescription and I'm so grateful. The staff there was very pleasant and kind. I will definitely return to this urgent care in the future. read more

Horrible. Told me my medicine would be ready in 30 minutes at the CVS (who they had already contacted, I assumed). I arrive to the CVS to find out none of their stores within 20miles had the medics. Went back to MD to see if they had anything else, they told me to either drive 20 miles for a medicine or get another drug at the CVS (which they would call to change the prescription for). Once I asked them to call and send the new prescription I was told to wait about 20-30minutes for them to call. At this point, it's been 3:30h since I left MD and still haven't been able to get my medicine. Horrible costumer service for someone that's sick.... read more

MD Now's billing dept is in one word, AWFUL. We have contacted them multiple times and even had our health insurer, Florida Blue Cross and Blue Shield, contact them about the bills they have continued to send us. Yet they still continue to bill us. We will never use their services again and based upon our experience we recommend that you look for any provider other than MD Now. read more

I can't say anything about the front desk. BUT It shows that they are new, as they improvise everything. the truths that the service is slow and, one when someone is going to attend an urgent care, first What you are looking for is to feel Content by the staff, considering that you are there for a Pain, etc. They treated me like a paperwork, They wanted to do procedures that I clearly didn't require, just to charge me more. The health service in this country is a shame. I really do not recommend this establishment, until they really demonstrate professionalism. and to add while waiting for me to attend, I heard in the background, as the staff spent talking about stupidities. Plus they are expensive, any other place they start at $80 ! This place, just because they are surrounded by amazing towers of edge water charge $150. Guys if you wanna charge that price ! Improve the service, and remember you are taking care people ! Not paperwork. read more