Upon entering this location, the first thing I noticed was the hand sanitizer at the entrance was empty. I stepped up to the order station and my order of a cheeseburger and onion rings was taken. I walked over to the condiment station and saw 12 napkin holders sitting there each one empty. The only condiments were salt and pepper. I sat at a table facing the kitchen. I noticed that there were 6 folks sitting at a table back towards the restrooms. Over the next 20 minutes before my order came out, I realized they were 2 male and 2 female employees, and 2 boyfriends. Both of the boyfriends were back in the kitchen area coveralls times, and at least 1 PDA happened within my sight. Shortly after my order was delivered, 3 women came in and stood at the order counter. They waited at least 10 minutes without being helped. One of the women finally walked clear back into the kitchen area and finally got the attention of an employee sitting at that back table. As I ate my lunch, I counted 5 other napkin holders on various tables that were also empty. Out of 16 tables only 3 had full napkin holders. If you are tha owner/manager of this location, I urge you to walk in unannounced around noon. You might recognize why your location is failing. read more

Pretty disappointing experience. When we walked in, all of the staff were sitting down eating, which was completely fine, but they watched us walk up to the counter and it still took about two minutes for anyone to get up and take our order. The soda machine was also really gross, and every drink we tried had little to no carbonation. On top of that, the tables and floors were dirty and the whole place just didn't feel very clean or well taken care of. Food was also cold. Overall, the service and cleanliness could definitely use some improvement. read more

Employees are incompetent. Placed a shake order, requested it to be "split", which I've been doing for 20yrs. Shake arrives in 1 cup. Go to counter to get it corrected, and stand there for 5 minutes while the employees are in the back hanging out. Finally get the attention of one, and he is super annoyed at the inconvenience I have put upon him. After 5 minutes I look and it's sitting near the register, he's too lazy to bring it to us or even call our our name. Not sure if he spit in it or not, but he wasn't happy, even though it wasn't my fault, was theirs. They also gave us a "mini" when I paid for a full sized one. What kind of scam operation are they running here? They are definitely not hiring the best and brightest. My experience was very poor, do not recommend. Note in their reply they didn't offer anything to make up for the errors, just "sorry". Reputable stores offer to "make it right", give the customer a chance to see that the restaurant isn't how their bad experience was, this one doesn't care at all. The employees are horrible, and the owner doesn't even care enough to make it right, or try to repair the reputation. The overall experience ruined our visit, and why it's now a 1 star venue. I've been to Icebergs for 25yrs and spent a couple thousand dollars there with my family over that time, this place has slipped to the "never again" category. read more

The age old problem of finishing your shake before your food comes. This is a problem Iceberg doesn't seem to recognize. Just make sure you get a water cup. The dining room was completely empty and it wasn't a super inviting place to eat. There were some boxes left out and some tables unprepared for opening. I had a burger and tots and both were well cooked, but in need of seasoning. My black raspberry shake was fine, but not something I'd go out of the way for. There is a solid selection of shakes so it might be worth going back just to try more. read more

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I'd much rather post a positive review than negative but here goes. After emailing iceberg directly about what we encountered and receiving no response, I decided to post this review. Not only is the place consistently dirty, but apparently there is no dress code. This young man may be a great kid, I'm not attacking him personally, but maybe an adult could have counseled him on proper dress. I guess it's cool now days for young men to show their butt, but maybe not at work when dealing with the public. read more

Great service got exactly what I asked for! Very fast service. Thank you Abraham, Rafael, Anger

Super slow service. No apology or explanation on a slow Saturday afternoon. I hope the food is still good

The grandkids said they wanted "Sushi & a milkshake" which is tough to find. I did it by going to a cheap sushi place near iceberg Drive Inn, then walking to Iceberg for the shakes. So all I can review are the shakes. They were very large - the "kid" size was as big as most "large" shakes. And they were fine. Nothing amazing, but it's not like most people want to trailblaze when getting a shake. read more

I was craving a sweet treat and saw that this place has rave reviews. That's all I needed to stop by! This is a casual spot where you order at the register and they call your name out when your order is ready. We ordered a mini mocha shake with Reese's and a mini cookies and cream shake. The girls working were really nice and patient since it was our first time. They whipped up our shakes in record time. Another bonus is the shake size, a mini was MASSIVE. I barely made a dent in mine. Price was super reasonable. As for the shake itself, it was just okay. Maybe the mocha flavoring wasn't the best choice? I would skip it and just try a classic flavor if I returned. We didn't try any food, so maybe that is where they shine too. read more

Iceberg Drive Inn - Mini cookies and cream shake - Desserts Near Me - Sandy, Utah

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We ordered two shakes. They messed up one of our shakes 3 times. We don't mind waiting but it honestly took quite awhile. They finally gave us the right shake but it tasted like metal. We tried them again in the same week at the state fair. Found out it was this location that owns the food truck. We didn't get any of our toppings we asked for and it was hardly mixed. It was just straight vanilla. read more

Unfortunately, this has been the last time we will ever visit this location. 1- the gal doing the cashier assignment, is completely void of personality, which I don't necessarily fault her for that however, if you ask her to do anything, or fix an order that she screwed up, she has zero empathy. When told there was an issue with the order, she just said "ok" She does not care and she makes the experience here miserable. The food tonight was terrible. The fries were cold. The burgers were wrong, were definitely microwaved, the veg on the burgers were nuked, sloppy, completely soggy, and I paid for pastrami (#3) , and got a cheeseburger (#1). If the burger had been semi tasty, I would be letting it go. This is not even the first time that this location has been awful. Food, and service wise. I'm fairly certain it was the same gal working evening shift tonight, 2/11/25 ) that made the last two visits just.. so frustrating. Someone, management, anyone - please teach her about customer service. Not one of those people that says the customer is always right because most of the time I don't think the customer is correct however, You can still provide good customer service, and Not be completely void of any human decency. read more

Decent burger place with over the top shakes. We're big fans of Woody's, but they're closed on Sundays. This is a little pricier but still a very good alternative, especially on Sundays. read more

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In the mood for ice cream and husband wanted something savory. Decided Iceberg would be a good option. I was pleasantly surprised that the cheeseburger tasted very good. Fries were great too, came out hot crispy and fresh. I ordered the kid size portion shake and it was plenty for me. Def would come back here for snacks and treats. read more

No soap in the bathroom, they forgot our shake, the food mediocre, serve not any better.

Recovering from surgery and not wanting to cook, I ordered Iceberg food for the family thru GrubHub on Friday Sept 27th. Two combo meals, two shakes, and one grilled cheese and one burger for a whopping $81.94. Lesson learned. But both orders of Onion Rings were burned and should never have left the food prep area. I called just to make the manager aware. I was greeted by a recorded message that their phones were busier than usual during this "Covid 19 outbreak" and could only leave a message. I asked for a call back which never came and offered to send pictures so I suppose posting my pictures here will send a more clear message. read more

Iceberg Drive Inn - Desserts Near Me - Sandy, Utah

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The service in general was ok. The line to order was huge and the cashier was fast and attentive. The servers were less attentive, maybe cause they were really busy. We ordered a large grasshopper shake with extra Oreos and a large Snickers shake. The snickers was super good with lots of chocolate pieces and crunchiness. In the other end, the grasshopper shake was lacking Oreos. It was almost closing time, the floors were extremely sticky and dirty. The soda machine area was a total mess. This location looks new and have plenty of parking since is inside a strip mall. read more

Iceberg Drive Inn - Desserts Near Me - Sandy, Utah

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The chicken pesto sandwich was incredible. I'm tired of places offering shakes that are just mislabeled ice cream. milkshake /milkSHāk/ noun a cold drink made of milk, a sweet flavoring such as fruit or chocolate, and typically ice cream, whisked until it is frothy. drink /driNGk/ noun a liquid that can be swallowed as refreshment or nourishment. liq·uid /likwd/ noun a substance that flows freely but is of constant volume, having a consistency like that of water or oil. "drink plenty of liquids" read more

I've been meaning to try an Iceberg shake for a while now, and I finally stopped in and got one today. My shake was delicious, and huge! I ordered a "mini" shake, which came in an enormous cup that would probably be a medium or large at other shake places. I went for a caramel shake and it was very caramel-y. Definitely did not slack on the flavoring. The decor inside the restaurant is cute and cozy and has an old-timey diner feel. The employee who took my order was smiley and friendly and she brought out my shake within just a couple minutes. Pretty sure I'll be back to Iceberg next time I'm craving a shake. read more

Iceberg Drive Inn - Mini caramel shake - Desserts Near Me - Sandy, Utah

I don't remember Iceberg's menu being this limited but since I just came for the ice cream it wasn't a huge deal. My daughter was happy with her corn dog and fries, my husband enjoyed his dipped twist cone and my mini shake was as amazing and enormous as I remembered! The doors need some work as they are loud and take forever to close which causes a big problem in the dining area on a cold and snowy day. It's worth the stop and pretty reasonably priced. read more

Iceberg Drive Inn - This is the mini! - Desserts Near Me - Sandy, Utah

We have been going on shake runs to this location for years. Last night we finally decided - the shakes aren't that good any more. We try different flavors each time thinking we may find the right one, but we're tired of being disappointed. They're big, for sure, but the flavor is just not good, especially at that price. Last night I actually wondered if they forgot to put in my flavorings?! I basically had a cup of vanilla ice cream. As sad as it is to have to end this memory we've been sharing with our teenage daughter for most of her life, we're ready to find someplace else. read more

Wow - this treat was the PERFECT snack to enjoy by the pool. I ordered the almond mini shake, which was so creamy and delicious. The mini size is HUGE (20 oz). I would definitely order this again! read more

Iceberg Drive Inn - Almond, Nutella (Mini Shake - 20 oz) - Desserts Near Me - Sandy, Utah

We've been coming to Utah to go skiing for the past 20+ years and I can't believe we've never eaten at Iceberg until now. We were on a quest to find a footlong hot dog (which are hard to find) so I searched all of the restaurant websites to find one and that's how we ended up at Iceberg. I did my ordering online for the Sandy location because we were nearby. The food was ready and waiting when we got there and it was great! We ordered the 2 footlongs well done and that's how the were done, onion rings and fries. You only get 5 or 6 onion rings in an order but that is enough, they're quite large. They were hot and crispy....delicious. The french fries were french fries, not much remarkable about them but they were good. The staff was friendly and fast...Absolutely we'll be going back. read more

Every time I go in here I have to say HELLO to get someone to come over to the cash register . Get off your phone and greet people when they walk in. The people in here have a weird attitude as well read more

I never leave any reviews at all but I felt it was important to the management to know that their staff provided great customer service. The system to pay was down and delayed and caused some delays with my order and others. However, these high school boys did a great job in problem shooting, effectively communicating and sincerely going out of their way to make a difference. Great job Iceberg and their moms for training these boys! read more

Went there the last time I was in Utah a few weeks ago. The new Sandy, Utah location has also fancy grill cheese sandwiches. The Pastrami and cheese sandwich is excellent. Also I have had their French fries there before and they are still good and crispy with a coating on them. I tried their new shake that has some lavender in it. I love the different grill cheese sandwiches. The derp fried beans were not bad either. The service was good. read more

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1 onion ring per 1.25 dollar. I ordered onion rings for 5$ on DoorDash but this cheap company decided to do like everyone else and skimp out when delivering. I got 4 onion rings. Thank you also their fry portion is definitely smaller. Terrible company ethics. Will never order from here again. read more

The food was terrible. My corn dog was served still frozen, as were the fries. The girl at the register apologized and said they would remake the corn dog. The second corn dog was also frozen solid. You couldn't pay me to come back here again. The place is dirty and it was empty for a reason, clearly. Don't know how you stay in business when you can't even cook a corn dog. read more

My family and I have been here twice in the last month for the shakes...they don't blend them. each time I have all the toppings at the bottom and plain vanilla through out. If you ask for chocolate ice cream, they will still use vanilla. This iceberg brings shame to the name... Go to the 3900 south location if you want a decent shake. read more

Very disappointing our order was wrong even our shakes And the guy before us got their order first hmmm lacking organization

Review for icecream. They have some of the best shakes in my opinion. Full of mix ins and well crafted. It's nothing mind blowing but it's good and reliable icecream treats read more

I'm a huge fan of their peanut butter malts. One of the best in my opinion. They add peanut butter sauce around the edges of the cup and actual peanuts inside the malt. Order a mini, it's like a large size! Fries are battered and pair wonderfully with fry sauce. The rest of their food is average. read more

Shakes at this location are like soup. It was fast service but not the same as the other location.

Got some shakes from ice burg, usually when we get them from here they are excellent. The reason why I'm putting in this review is this time around it was horrible! When we got the shakes they were half milted. And the guy that was handling them wasn't washing his hands at all. Or cleaning the machine. I will probably not go to this location again! read more

I went there for a take-out lunch today. The weight time following order was 18 minutes. I ordered two sandwiches, one double burger and a crispy chicken sandwich and onion rings. No onions, ketchup or mustard came on the burger just some mayo, lettuce and fry sauce. The onion rings were a total of 5 which was disappointing even though they were the highlight of the meal for me. I didn't finish either sandwich. If I come back it'll be for ice cream but not for food.... read more

Best shakes in town now that Big B's is closed. I mean it's delicious ice cream go for the shakes not the food.

The shakes are good, but I think DQ is better. Call me crazy, but I think when you offer a "mini" it should be smaller than 16oz and cost less that $4.50 inc tax. I ordered the mini as the smallest option and it is way enormous. I never finish it and more than half goes to waste. Sure some people enjoy supersized everything, but sometimes you just want a "small" and to pay $3. read more

Can't go wrong with a shake from Iceberg! I love that they opened a shake shack. Wish it had a drive thru. Husband got the mocha with oreo, and I ordered a banana, hot fudge, and Caramel!!! They were delicious! Just be warned hot fudge will make it runny not thick. But it's worth it in my opinion. Can't wait to try some new combinations read more

We arrived here 20 minutes before closing and found the staff cleaning. But the doors were unlocked so we went in anyway thinking they are probably just getting a head on closing procedures. Well we stood at the register to order for a while and finally had to find someone in the pickup window. Which they said they were closed. 20 mins early??? I think these teenagers just wanted to close early. read more

Worse than normal experience. Ordered four shakes and got them in a reasonable time, but didn't even make it to the car before they were turning to soup and leaking all over everything. Went back to ask for some lids for our "to go" order and the kid behind the counter tossed two at me. Made a big mess trying to get the lids on. Still leaked all over going home. My wife was not happy. Also, no almonds available for rocky road shakes. Probably won't be going back anytime soon. Stick with the original location. read more

Great service! Great food! Excellent shakes! Only thing I wish was that they had a wider selection. If they did, they'd have gotten 5