Had a plan and ordered 3 glasses. When asked the status of the 3rd glasses - was told that it was…read morethrown away by "accident" and charged for a new pair of glasses. We had to follow up with them regarding the 3rd pair instead of the company following up. Told me that they had fired the employee with "poor notes". Instead of fixing the issue, they choose to say that this was not their fault when we did not receive what we paid for. Overpriced with poor service. Tammy should not be working there as the disorganization is a failure in running the business.

Do not in any way shape or form recommend. How am I supposed to get my kids lenses changed when he…read moreis wearing the $300 plus dollar glasses during the school day. And when I go to get them. You throw them away. Thankfully I didn't have to pay for those, since I already paid extra for the lenses that weren't supposed to become scratched anyway. So if you are on a tight budget and your kid is on all kids Medicaid, definitely don't go here!!!! I called to try and resolve the situation and Tammy hung up on me! GREAT SERVICE, you get from them. Pathetic!!!!!!! Not surprised, that's the way everybody treats Medicaid patients.

Polina and Roman are an eyecare 1-2 punch! Don't know the breakdown, but it seems like Polina…read morehandles the Evanton shop. Roman spearheads the downtown store. Great little shop with good selection of frames, etc. Contemporary, as well as current "retro" styles. I needed to replace a pair of beloved Silhouette frames. They are the only place I could find them in Chicagoland. Later, I later needed an adjustment on the Silhouettes after I accidentally smashed a temple arm. Roman did an excellent job. Highly recommend!

Been a reluctant client here ever since Dr. Fostiak left due to the pandemic…read more I only wanted a refill on a contacts prescription, but they forced me to come in for an eye exam I didn't need. They then made me wait 45 minutes past my appointment time without even offering a quick 15 second apology for overbooking and wasting mine and other peoples' time. I hope wasting my time was worth them losing a customer

1-F Optical is amazing. Beautiful store with all the brands! I went in to get my sunglasses…read morerealigned and they did it for free!

I had a new stronger RX from my Optimologist so of course. I looked at only two name-brand stores…read moreLenscrafter and Pearl Vision. the others America's best, vision works, four eyes. We're giving two fair price of one. It wasn't interested in those. I needed Progressive or transitional. lenses were something special. I found out that. The only two brand stores I was interested in buying glasses from had merged and there were both the same companies. both had merged into an Italian lense conglomerate I also learned that almost all of them send their lenses to the same few labs some of the labs were overseas so that's why it takes two or three weeks before you get your glasses back Now I just did not know Where to go with my new prescription A neighbor said he got glasses on Touhy & California thought I'd try it. The very important measuring it determines if you're going to see out of your glasses well or not, so these people how to measure they were using all kinds of strange instruments measuring all kinds of ways for more than an hour It was the best measurement I. ever had. another happy surprise was when I got my new glasses back in just a few days another If that wasn't enough. my bill was very reasonable In comparison with. PearlVision and Lenscrafter's well somebody's got to pay for all that advertising. I've been wearing my new Prescription. glasses with. progressive lenses. for a couple of days and I can see much sharper with them so when I need glasses again, I'm going to go there again. I'm glad my neighbor told me about this place

(This experience is from 2025. For some reason I was unable to post it at all by the…read moresystem/company, until now) I was searching for a new eye doctor in January (2025), and so I saw that this place was near my house and had strong reviews. My appointment in January was generally fine. Dr. Patel is considerably more personable, professional, and kind than the staff working in the front. I liked Dr. Patel, she gave me a new prescription, explained that now I need transition lenses and gave me options for getting contact lenses for distance vision and using readers for up close, which is what I opted for. The ladies at the desks upfront are clearly there to insist that customers purchase contacts and glasses through Eye Wellness. I learned a couple years ago- GET YOUR CONTACTS ONLINE!!! They are literally 50% cheaper or more. Same was true for this most recent prescription. They quoted me $250+ for a 6 month supply of monthly lenses. I got them online for $130. And opted to purchase my glasses thru Zeelool, and both of the ladies tried hard to discourage me from doing that. I declined. Fast forward to April, I'm getting migraines. I haven't gotten migraines in quite a while and began the process of elimination to try and figure out what was causing them. When I eliminated my contacts and went back to my old prescription glasses, no more migraines. As I was experimenting I also went back to Eye Wellness to request a follow up for Dr. Patel to double check my prescription because it just didn't feel quite right. My near and distant vision was never as sharp as it should be (as it has been) and this inability to see close unless I have on readers seems strange to me because without any contacts or glasses I see just fine up close. So one of the ladies took the glasses I had with the new prescription, verified the lens was my new prescription (despite them saying Zeelool may mess up my prescription) and proceeded to tell me it takes a couple of weeks to adjust to the new prescription from the "Alice in wonderland" effect. I replied yes but it's been months, and I'm getting migraines. I also explained I do not use my glasses much, I really wear my contacts everyday and use readers. So she made the next available appt which was a week away. I confirmed I wouldn't be charged for this follow up appointment and was given no other instruction. I showed up for my appointment expecting that I would be receiving another eye exam to verify that my original prescription was correct. That was not the case. I was informed by one of the front desk ladies who also does some of the diagnostic tests, that Dr. Patel will need to see me with my glasses to evaluate whether there's an issue with the glasses. I explained (again) that I don't typically wear glasses, I prefer wearing contacts, which are the prescription they wrote for me, so I assumed they were going to reevaluate my eyes and ensure the prescription was correct and that no one told me I needed to bring in my new contact prescription AND my new prescription glasses (that I don't wear). I live literally a 5 minute drive from the place and Dr. Patel was in with another patient so I said I can run and go get both and come back, and she said no we'll have to schedule you on another day, I asked why I couldn't be examined at least then since I waited a week to come in, and haven't been wearing my new prescription to avoid getting migraines, and no one told me I needed to bring them with me to be evaluated. So she went to consult Dr Patel and then said "yea you need to have your glasses with you so she can check the prescription on you". Again completely not getting the fact that I said numerous times I wear contacts normally. I don't even know whether she accurately explained the situation to Dr. Patel, so I can't even fault her in this situation because it was her staff that is responsible for the poor communication and inflexibility that occurred related to this follow up exam. So this front desk woman said the next available appointment is next Wednesday and that's when she could schedule me to come back. I won't be returning to this place as a result of the abrasive attitudes of all of the front of the house ladies working there. I hate to leave a review like this because I really liked Dr Patel, and I do not enjoy giving negative reviews to any women owned business. However, when the attitudes are not welcoming, and there is clearly an effort to suck customers dry by upselling glasses and contacts and discouraging tactics that actually save us money in the current economic conditions, I have to say it.

Great place - friendly and helpful people. Came in for a nose piece for glasses from another place…read moreand they accommodated me completely.

A true hidden gem! Misael was abso fantastic, looking forward to purchasing again from them in the…read morefuture.

Shady business, stay away. They posted bar stools on FB…read moremarketplace listing 2 for $100. I contacted them saying I would come between 3-5 pm to pick up the next day. They responded saying that works and to let them know when I'm otw. The next day, I message at 1 pm, no response. I call to let them know I spoke with someone on Facebook and that we planned for me to pick up the stools. 4 pm I message again saying I'm otw, and they respond saying they couldn't find the box but will have it ready tomorrow. I asked if there's any way I could pick up today since I had already drove 40 minutes going to their store. They respond offering other options, then that they would deliver it for free tomorrow. Okay, great! How considerate, that would be awesome. BUT THEN they say list the item as no longer available, and post it at a HIGHER PRICE, 2 for $125. Scammy business, do not waste your time.

Since my cataract surgery, I can't be outside in the Sun without my Sunglasses. A few weeks ago…read morethey fell out of my pocket and I accidentally broke them in half. Since I'm not in Chicago, I began to panic...I shipped them back to Dr. Shira and within a week she was able to place the lenses in a new frame and return them to me. It's not just the outstanding service, the excellent inventory and the value...Dr. Shira truly cares about her patients with integrity and courtesy.

Being new to Chicago, I spent time researching optometrists in the area, and I'm really glad I…read morefound Dr. Shira. My experience with her was excellent, she was knowledgeable, efficient, helpful, and very thorough during the exam. I ended up getting a new glasses prescription since my vision had changed slightly. Dr. Shira was incredibly kind throughout the visit, and I felt well taken care of. Highly recommend!

Muy agradecido y satisfecho con todo el staff por el trato recibido y por el servicio que me dieron…read moredesde la amable recepcionista pasando por los doctores durante mi examen tambien agradecido con Morgan que me explico mis beneficios muy claramente y tambien me recomendo lentes de diferentes precios sin verse querer venderme algo caro sino que me dio recomendaciones de todos los precios y me acertadamente del modelo que andaba buscando, tambien muy agradecido con la asistente de manager Daisy Vazquez por siempre en todo momento tuvo una amable actitud y sonrisa para ayudarme y atenderme cuando necesite regresar para ajustarme los lentes y apesar que ya habia pasado un tiempo desde que me entregaron los lentes ella en ningun momento me dio una mala actitud al contrario me ayudo en todo momento y muy amablemente para solucionar mi problema de la mejor manera posible, muy recomendable el servicio de Rosin Eyecare de la 1926 W Irving Park Rd.

They are nice people... when you can get them. They are often inaccessible…read more Attempts to reach them during normal business hours are often stonewalled. Phone calls are often directed to an after-hour recorded message instructing the caller to phone back during normal hours. That is fine except the calls are being made during normal hours - weekday mornings at 11 AM for instance. The recorded message indicates their open times and my calls fall within those times. This is now happened to me on several occasions. It's become impossible to determine when they will be in the office, making it very difficult for me to plan visits. I have been a client if this office for several years - dating back to when Dr. Siegel owned the practice and never had a problem, but they are becoming increasingly difficult to work with.

Went for my annual eye checkup last week. There's a new doctor (Dr Moshin) and he's good. No…read morecomplaints. The staff on my way out were nice too. I think mych friendlier and personable than the ones that were on the desk when I came in.

Family eye physicians, Oak Lawn, Il Very poor billing…read morecommunication. I received a bill with charges I did not understand and tried calling the billing department several times, but no one answered. I left multiple voicemails and never received a call back. I also mailed a letter with a copy of the bill requesting the explanation, but received no response. Instead, I was sent a final notice threatening collections. It is very frustrating to be threatened over the bill when my attempt to resolve the issue were ignored. If I could I will give them 0 stars.