After coming home from work on Friday and realizing that my engine was smoking and there was a grinding sound, I knew I was in trouble. Car problems always cause me anxiety, especially as a single parent. These guys were amazing. Not only did they fix the problem, they fixed several other problems that popped up as well (legitimate problems that I knew were going to be a hassle down the road eventually or were already making life challenging). They were kind, polite, and very fair. On top of that, they even offered me a loaner car so that my son and I didn't have sit in their shop for hours waiting for the service to be completed. This is now my go-to shop, and as much as I hope I don't need to return, I definitely will if something else pops up. read more

Very nicceee please and friendly. Edgar is really cool people. Good deals too he works with you. I highly recommend this place.

Unbelievable these guys call me after a drop off of my car to tell me I Need to provide the part. Ok no problem I get the part come back next day leave it all day get a call we can't get to it today tells me to pickup truck and come back. I come back not once but twice same deal seems like everyone's car slips ahead of me every time I pick my car up. Finally they tell me to take it somewhere else. OMG you have got to be kidding me right. Never again so unprofessional. read more

Never had a steady mechanic until I meet Edgar. He has since did all types of jobs from water pumps, fuel pumps and just the other day replaced an engine for me. Best prices around and his staff is very knowledgeable.... read more

I needed a serpentine belt to be replaced on my 2011 Honda Civic,I came here and had not only great service but they also let me know how to see the cracks in the belt and how to tell when it's needed for a replacement.Great guys who not only worked on my car but listened to some great metal music while I waited.Will definitely bring my car back here! read more

Highly recommend this place! I came in for an oil change and not only did Edgar finish the job quickly, he also took the time to answer additional questions I had regarding future maintenance. It was a very good experience and I will be back. Thank you so much! read more

Edgar is the most kind and honest man. My family has been going to him for over ten years. I am a woman so I'm always worried about being taken advantage of from automotive people, but I vouch for this man and this business 100% read more

Took my car to the dodge dealership and they quoted an extortionate rate! My mate introduced me to Ideal Automotive. He told me they are good and the staff is friendly. When I called and got a quote I was shocked!!! The prices are so cheap and the quality of work is by far the best! I got all the work done for quarter of the cost quoted by the dealership. If you ever have any car worries go to Ideal Automotive! read more

Always a wonderful experience when I come to Ideal Automotive! I'm a loyal returning customer for many years and so is my family and friends! read more

I always bring my cars in when it's something my husband can't fix . The price is reasonable and I can always trust their work! I always recommend my friends and family to them . read more

I can say can say without a shadow of a doubt this is one of the best shots that I've been to in Sacramento. Edgar is very upfront and honest very prompt staff is very knowledgeable and helpful! When my Dodge Magnum broke down he even offered to put the money up front for me and allow me to make payments just so I can get back on the road again WHO ELSE WILL OFFER THAT TO THERE CUSTOMERS? ! Anyone looking for a honest and very competitive priced auto shop look no further than here.. Idea is the IDEAL AUTO SHOP! Keep up the great work gentlemen and I'll be in soon for my wife's tune-up PS: My wife loves that the break room and bathroom are always very clean and smell good. read more

The guy who runs the shop seems like a nice guy when you first meet him . An then you let him work on your car. An nothing gets fixed. He will scam older lady's for money making them think he's gonna help them out an give them a good deal . He's scum . DONT take your car to him . I don't think any of the employees are licensed to work on cars . He scammed my grandma out of almost $2000 . He said he fixed things in the transmission and she takes it to another shop today and they noticed that the part that he was supposed to fix never got fixed. if I could give 0 starts I definitely would. read more

Let me preface that the mechanics at the shop are very friendly and initially responsive for your specific repairs. As others have indicated, they shop doesn't seem to concerned with following up with paid customers. I had the Ideal Automotive work on my vehicle, that of which the parts were under warranty and had failed two months after install (not the shops fault, they are not the manufacture). I called multiple times to see about getting the repairs under warranty fixed which was to no avail. I took it to another shop who confirmed that the warranty parts had failed for validity (an out of pocket expense because I wanted to validate that the parts had failed, could not get through to Ideal for confirmation). I finally drove to the shop on a Saturday after trying multiple times to work with Ideal on this issue. The shop did confirm that the parts had failed and they would order new ones that of which were supposed to be delivered to them in a couple of days. One month later, I still have not received the repair or a call indicating the status of the repair despite the shop stating they ordered the parts and as you imagine, they did not pick up the phone nor did they return my call. I like the crew there, they do provide good work when they actually provide the work, I hope they take into account that my car has been a top priority of mine and as a shop they should do the same when customers pay them for the work. read more

Had a great experience here today! Took my car in because I noticed my radiator was leaking.. big problem!! Let's be real here... a woman taking a car into an auto shop is the worst because we're always afraid of being ripped off and oversold! But here I was a able to bring my car in and they explained everything in a way I understood and gave me an estimate that they stuck to. On top of that, they gave me a heads up that my break pads were going out (and I literally watched them take them off). They showed me how low they were getting and, after I requested, they got the parts there shortly and installed. No problemo! Usually for every business there is at least 1 bad review. I find that sometimes doesn't reflect on the company, but the person doing the review so don't let it stop you from trying these guys. You won't regret it! read more

I brought in my truck for a new distributor replacement and they didn't reset my timing properly so upon start up one of my radiator hoses blew and all they could do was give me some water to refill it and quote me for some more work . I tried to get it fixed and handled the right way since I had already paid for work to be done the right way...and a little guy named Edgar kept telling me that the manager wasn't in and that he would call me ASAP. (I'm pretty sure he was the manager) I called in a few days in a row)I payed another shop to do it and the ONE bolt that holds the distributor wasn't even tightened at all and all kinds of other stuff wasn't done right in the process according to the other shops (experts) soooo long story short I got played‍. I wouldn't take my car to this business unless you want someone who doesn't know what they are doing to work on your car with no warranty. Don't let the snap-on jackets there mechanics wear fool you they got a Mickey Mouse ass shop running . read more

A1 customer service, friendly staff, clean waiting room, even gave me a ride from the shop and back to pick my car up! Gave me all the options to choose from and allowed me to pick what option was best for me and I appreciate that! Will be going back from all my vehicles needs! read more