Bought a car from yesterday and I can't enough good things about the place…read more I walked in (no appointment) and ask Cedrick to see a car I saw on Car Guru. It was the cheapest car they had on the lot and I told him I was paying cash (not financing) so I was the cheapest customer they'd ever see. He still treated me like I was buying a fleet of their most expensive car. Then I Cedrick and Kyle (the financier) showed me the total out the door price. I was floored it was exactly as described on the Car Guru. It was the list price, the mentioned dealer fee, the state tax, and some minor fee that I forgot the name because it was only like $35. That's it though! No hidden this or that! The list price was too good to be true so I expected to fight over BS fees, but there was nothing hidden added. After leaving with the car, driving home my wife tailed me and noticed that I had a brake like bulb that had died. I drove back to the dealership and they replaced the bulb and topped off my gas before I could finish the complementary coffee I was basically chugging before I knew how fast the fix would be.

I bought a used Volvo from a personal seller a few months back and have taken this car to the…read moredealership twice now. The prices they give me are very fair and the service has been top-notch. I never thought I would continue taking a used Volvo to a dealership, but I will definitely continue to use them for my services.

Car buying can be an excruciatingly frustrating experience. For most folks, buying car is the…read moresecond most expensive purchase they will make after buying a home or boat or personal jet - whatever is your #1 calling! If, after spending hours haggling over the price of the car, along with warranty and protection options and probably promising your 5th kid to the dealer, does not want you to take a long hot shower, then you are made of harder stuff than most humans! But among the "Swamp" of sleazy and slimy dealers, is a breath of fresh air with the Fitzgerald family of car dealers. We have been loyal customers of this business for the past 10 years having test driven and purchased multiple vehicles from their different showrooms. Buying a car has been a painless and even happy experience at this dealership. We have always driven away happy after the purchase interaction - test drive, pricing, and financing! The Financing part was painless too - review and sign documents on a tabletop computer screen and documents in a USB drive instead of a big stack of paper! We will definitely continue to be loyal customers with this Dealership

Dropped off my vehicle at 7:15 am on a Friday for a scheduled appointment. Called at 2 pm for an…read moreupdate and didn't hear back until two hours later, only to be told they hadn't even looked at it and were "hoping" to get to it by lunch Saturday afternoon--leaving me without a vehicle all day when I could've scheduled differently. I brought it in for a rear differential issue under warranty after my mechanic found significant metal and visibly worn gears during a recent fluid service (which I also saw myself). On Saturday, I got a text just 45 minutes before closing saying it was ready--no other info provided. Picked up the next business day (Monday) due to late notice. I was charged additionally for "adding" differential fluid due to "low level" even though it had just been serviced two weeks earlier. On top of that, they claimed there were no worn gears or issues, directly contradicting what was clearly visible two weeks prior. Poor communication, questionable charges, and a completely dismissive assessment. Would not recommend

This review is for the service branch/dept. Fantastic experience/Excellent service! I purchased a…read morelift kit and running board/steps for my Toyota Tundra. They did an excellent job. Service was excellent. The job took a few days and since I was out of town (nearly 2 hr drive each way), they provided a loaner vehicle at no cost. The price was competitive, and there is a warrantee and 500 mile follow-up service visit also. I will be a repeat customer and I hope they have as much business as they want. Honesty and quality work is so refreshing (I've had the opposite experience and it's not fun!)

My experience with Krietz Auto was horrible from the start. I reached out on a truck , it took 2…read moremonths to get this finalized and the truck I originally wanted sold and had to settle for anothe r one. I had to sign for all do prior to getting it transported to me. Upon delivery, the truck was damaged by their transportation company and they did not follow up for anything. I emailed the general manager and also left a voicemail and never heard back. All I got was an automated email from the "general manager " to reach out if I needed anything. Horrible sales experience horrible customer service experience, horrible transportation experience. I reached out for some tire information as I believe 2 tires are to be manufactured defective. The service department was promising as they heard my concern and said they would reach back out but haven't. I have not asked for anything . No deductions for the truck damage , nothing. They don't care enough about you. You are just another paycheck.

I bought a SLK350 from this team and very professional. Everyone I dealt with treated me well and…read morequickly addressed any questions I had. I was most impressed that every review done had an answer to it. The owner even helped get the car to me on his own time so my wife would not have to travel the beltway. I will for my next car look at the inventory here vs a new car at a branded dealership. I researched the price the team had put on my car and it was extremely fair, so I did not haggle. I think most persons whom get upset when buying a car think they can walk in and low ball a business then get angry when they can not be accommodated. I am glad that honest and good sellers are still in todays world.

The guys at South Street Auto Sales were great. They made the deal very easy..in fact the easiest…read moreI've ever made. I purchased from out of state, they delivered the car to me fully detailed on a flatbed, signed a few papers and drove off. When I found a scratch on window tint, John took some $'s off so I could replace. The car was exactly as they described and I found the guys very honest...which isn't the case at other dealers. I would recommend this dealership to others as my experience was very good. -Travis from Pittsburgh PA

I bought a 2025 Outback from Frederick Subaru today. Roberto Lopez helped me navigate the car…read morebuying process; he answered all of my questions and made sure I had any information I needed and connected me with other Subaru staff members who will help me with future maintenance for my Outback. He was polite, direct, and helped me through my very first car buying experience, and I am so grateful for him! My spouse and I worked with Ed Cabahug on financing my Outback. Ed did a wonderful job explaining our options and disclosing complicated contract information. He was quick and concise and informative. I felt we were in very good hands with Ed. Thank you Roberto and Ed for making our first new car buying experience easy. Happy Holidays.

I'm done with Frederick Subaru. I bought my 2016 Outback new from them, and it's been serviced…read moreexclusively there. They've had too many chances to earn my trust, and they spent just shy of 10 years quietly eroding it. My biggest regret is that it took me this long to realize it. On multiple service visits, questions were asked and badly answered, or just left unanswered. At 55K miles, they reported both front wheel bearings needed replacing with no clear explanation why they would fail that early, but I let them do it. Eighteen months later, they flagged the right-front bearing as needing replacing again. When I pointed out they replaced it before, they checked their records, then reported the mechanic found a loose mounting bolt, an easy fix. I had to point out from memory what was in their own records. After a later visit, I found a stray 15mm bolt bouncing around on top of the belly pan causing metallic sounds on bumps. At best, negligence; at worst, there's a crucial missing bolt somewhere that I couldn't find. In ANY case, all I could do was try not to worry. At today's 90K-mile service, they recommended replacing the front brake rotors (@$350) along with the pads. The pads needed changing, but they told me the rotors had no scoring, no warping, and were otherwise confirmed to be in working condition. When I asked why they wanted to replace them, they said, "That's our policy when we change brake pads." The service manager repeated the same thing, adding, "You have to change the rotors when you change the pads", and got defensive when I pressed further. They had no reason, only a revenue policy. Any one of these might be an isolated mistake. Together, they describe a business where quality control and straight answers fall woefully short. I talked to them more than once about my experiences and received "understanding" and assurances that were never realized. In my opinion, Frederick Subaru (Frederick Motors) should not be given your business. They're certainly not getting mine anymore, and I'm embarrassed it took me this long to decide.

I don't usually leave reviews but since my experience here was so smooth and easy I felt I had to…read morethis time. My lease was just about up (1 month left) on my Range Rover Evoque and rather than turn it in and break even I figured why not see if I had a little equity in it since I was so far under the allotted mileage. So my first stop was CarMax in Frederick, MD - top notch place and very professional but they offered me right at what the lease payoff was. I was pretty bummed. On my way back to the interstate for a defeated drive back to my home in WV I passed guy holding a Cash Money Cars sign. I said what the heck and stopped and asked for directions there, conveniently a few minutes from CarMax. There I met Tony, a very easy going guy and senior buyer who explained the process start to finish with no pressure and no BS. He gave me an offer within 20 minutes for more than $2000 over the CarMax offer. I told him I'd consider it and sat on the offer for about a week. I was just about to go ahead and trade my Evoque towards my new car but then Tony called and followed up and went through the process one more time - he said we could have it done in under 40 minutes. So I went there the past Friday, sat down and did the paperwork, and walked away with a nice check for my leased vehicle - all in under 40 minutes. And just an FYI, it's very rare to walk away TO THE GOOD on any leased vehicle, you are usually lucky if you just break even. I admit I was skeptical at first but without a doubt I would do business with Cash Money Cars and Tony again. Do yourself a favor and skip CarMax and go straight to these guys.

We sold two vehicles to Cash Money Cars in Frederick, MD. They made better offers on each vehicle…read morethan CarMax was willing to pay. The process from appraisal to payment was quick and convenient and the personnel very friendly and helpful.

Have a 2011 Toyota Prius and looking for a new service facility since our regular maintenance team…read morerecently retired and closed their shops. Found the service team was very professional, courteous and informative. The mechanic team identified potential serious issues and made corrections while serving our immediate concerns. The overall cost of repairs were slightly above budget but learned comparing final bill came within the lower cost percentage compared with other certified facilities within 50 miles radius of our home residence. I think we found a new trusting maintenance facility in Frederick County MD to continue assisting us with our Prius maintenance.

You expect a few bad reviews, but these are big red flags. Looking at a few of their vehicles and…read morethey have a ton of "add on" fees. A few vehicles that are listed a no "reported" accidents or damage, show obvious damage. Too many things saying stay away for me.

I am so angry and disappointed in my services here. I bought a used vehicle, and within 1 week it…read morewas leaking oil and other fluids. The warranty specifically made sure to state "doesn't cover leaks or engine issues" It's only been a few months, and after it dying on me in over 4 places, getting it into the shop, and spending over 3k trying to fix it, I've been told that this dealership did a quick fix on this leak with sealant to get it sold, and now the engine is contaminated and fixing it isn't worth what the car is. I'm out 10k. I'm frustrated and I'll never buy from here again.

Wonderful buying experience with my daughter. Matt and Vito are great guys and when my daughter had…read morea check engine light come on shortly after buying, they took care of and fixed it with no hassle whatsoever.

Had such an amazing experience at CarMax in Frederick! Everyone was incredibly helpful and made the…read moreentire process seamless from start to finish selling my Volvo for a great price. I had to go straight to the airport from this location, and the team went above and beyond by providing a Lyft and even helping me get my bags to the car. A huge thank you to Sadé Rebelle, who was amazing throughout the whole process, texting updates and helping coordinate everything with the Texas location. Mohammad and the rest of the team were also extremely helpful every step of the way. Truly such a smooth and stress-free experience. Highly recommend!

Tayo was wonderful. Very knowledgeable and very helpful. We had a great buying experience and…read morehope to work with him again when we are ready to replace our other vehicle. Being on crutches Tayo did everything he could to make sure that I had to do as little walking as possible during the car buying experience. Everyone as the dealership was very friendly and helpful. I would highly recommend both the dealership and Tayo as a car salesman. I would give more than 5 stars if that was an option.

Stay away from this dealership, particularly the Used Car Superstore on Baughman's Lane, and their…read moresalesperson named Sunny. I saw a car online I was interested in and I called the dealership. I was unable to get there on the day I called as I had the flu and we were juggling one car. I asked if the car could please be held until Thursday. The man on the phone said there were actually two of them on the lot and sure they could do that. I got a call Thursday around noon that the one vehicle left that I was coming to test drive was being sent to the Lexington Park site and she "goofed up" as she did not do something within the computer to keep the car there. There was a similar vehicle at the Germantown location that costs a bit more. I told her I was willing to look at and test drive that one if the price was negotiable for this mess she had just put me through. She retrieved the car and I went there to test drive it. The car's exterior was FILTHY. The black car was almost yellow. We drove it and it seemed fine. We returned and we noticed a lot of small nicks in the paint. We pointed them out to her and said due to the car's filth we can't tell if it's dirt or paint chips. She took it to the car wash and came back and there were chips EVERYWHERE. I said "Well, how much are willing to take off the price?" She said, no, this is a price tag dealership. We don't do that. So, despite what she said on the phone, they were going to do NOTHING. Then, she had the NERVE to text me the next day and said they would not change the price, but would "try to do that best they can" to clean up the paint job. If you are going to consider this place, show up and look at the cars and make sure they are clean as they may be hiding damage.

Chris Wilson in Chevrolet Service is amazing! He is so welcoming and knowledgeable. He doesn't…read moreattack you with questions as soon as you walk in like some of the others have. I have dealt with many car places over the years and he has won the business of my family and friends with his excellent customer care and his quick and efficient communication. He truly is one of their biggest assets and needs to be recognized for his hard work and dedication to his customers!!!!! I cant thank him enough for helping me with my many trips to the service department. Excellent gentleman!