Had such an amazing experience at CarMax in Frederick! Everyone was incredibly helpful and made the entire process seamless from start to finish selling my Volvo for a great price. I had to go straight to the airport from this location, and the team went above and beyond by providing a Lyft and even helping me get my bags to the car. A huge thank you to Sadé Rebelle, who was amazing throughout the whole process, texting updates and helping coordinate everything with the Texas location. Mohammad and the rest of the team were also extremely helpful every step of the way. Truly such a smooth and stress-free experience. Highly recommend! read more

Tayo was wonderful. Very knowledgeable and very helpful. We had a great buying experience and hope to work with him again when we are ready to replace our other vehicle. Being on crutches Tayo did everything he could to make sure that I had to do as little walking as possible during the car buying experience. Everyone as the dealership was very friendly and helpful. I would highly recommend both the dealership and Tayo as a car salesman. I would give more than 5 stars if that was an option. read more

CarMax - Tayo and I in front of my new car! - Used Car Dealers Near Me - Frederick, Maryland

Carmax of Frederick was an absolute DREAM to purchase my F-150! From the moment I arrived and was greeted by Tayo, I felt as though I had entered into 5-Star Resort and I was the VIP Guest! Tayo personally ensured that my vehicle purchasing experience was spectacular during AND after my purchase! A+++ read more

I had an amazing experience at this Carmax! This was my first time buying a car and Tayo made that process super easy. He explained to me everything he was doing the entire time and was super excited for me! He was also super personable and knew what he was talking about! Overall I had a great experience and am super happy about my new car!! read more

CarMax - Used Car Dealers Near Me - Frederick, Maryland

Came in for an appraisal and was pleased with the service here. Made an appointment, came in at the scheduled time and they got me in and out with an offer fast. I did go during the week which made it much easier. Staff were welcoming and friendly. Gave them the keys to my car and they took it for appraisal. Got the appraisal back and they explained their process which was very straightforward. I didn't end up going with them this time cause it was lower than I liked but I'd definitely be back if I need to sell right away. Didn't get a chance to look at their lot cause it was raining but it's pretty big so will be back at some point to check out their selection of used cars. read more

Too expensive! I wouldn't recommend buying a vehicle from them! I made a big mistake in having them deliver a vehicle to a nearby store. My wife didn't want the vehicle as a surprise gift so we didn't buy it. read more

I came to Carmax to sell my 2015 Subaru. To backtrack, I had received a quote online a few weeks ago and it had expired after a week, but it gave me an idea of worth. I then went to 3 local car dealerships to get my car appraised. They all lowballed me below the original Carmax offer. I then went online and did a new Carmax offer and it had gone up $600. I made my appointment online and when I arrived, I was greeted nicely at the door and directed to the business office to check in. Everyone was very friendly, calm and helpful. I also had my dog with me which was no problem. Someone from Carmax took my car for a drive and then did an in-person appraisal. The offer was the same so I went forward with the sale. While I drove the car into the service area, they worked on the paperwork. A few minutes later I signed my title over and a few other documents, and left with a check. Whole thing took less than 35 minutes. If you are looking to sell your car I would highly recommend this place! And in particular the Frederick location. read more

CarMax - Cars parked in appraisal area - Used Car Dealers Near Me - Frederick, Maryland

Worst customer service. Payoff sent last week by overnight. Keep calling to get it posted. No one will still get it posted. They have every excuse not to help. They don't care after you leave the dealer. Second time buying from them. Won't ever make that mistake again. read more

I had a very good visit to this CarMax. I liked that there were cars from all different auto makers so I was able to inspect and sit in many of the cars I was interested in- Honda, Toyota, Subaru. It was Saturday and there was a wait but the representative, Aiden was a pleasure to deal with. He was knowledgeable about cars, he listened and was able to answer all my questions. I did not feel any pressure and he seemed genuinely interested in helping me find the right car for me even if it wasn't on the lot at this moment. I will be back. read more

I have been waiting since July 13 for a car I ordered from a dealer 1 hour away. Website says car is being prepared to ship and my profile says it is reserved and waiting for me, yet I have called 4 times and all 4 times no one has given me a straight answer as to where this car is. Finally after 14 days - associate said there were 'mechanical' issues with the car and to search for another - when were they going to tell me this!!! The car is still showing reserved for me. What a crock I will never buy from this dealership read more

My son was purchasing his first car and I went to support him. We spent 5 hours with the salesperson and the loan was prepared only to be turned down by the financing people because he was unable to provide proof of residence in the apartment (apparently a lease is not good enough) he recently moved to from my home. When we attempted to use my address then as his permanent address, for which he does have proof of residence (all his mail still goes there and he will be moving back in several months) we were told he couldn't use that either. He is a firefighter and was simply looking for a reliable car to get back and forth to work ....it was a ridiculous to have spent five hours and be so disappointed and frustrated. We definitely will not be shopping at Carmax any longer. read more

Very discriminatory! My husband and I came here to look for a car we spent 3+ hours waiting. The service was terrible and no one could help us. They kept saying there was an issue with the license, but could not provide any proof of said "discrepancy"and then told us that we needed to call the DMV to sort out the issue. The DMV representative looked up the license and confirmed that everything was fine. No issues with the license (on speaker phone). they completely ignored this and kept saying the same thing. DO NOT come here they don't value or respect their customers. They don't care if they sell you a car or not. If you ask me, it's extremely racist vibes in here. read more

CarMax - Used Car Dealers Near Me - Frederick, Maryland

This CarMax (has very Short warranty) on on their used Vehicles. (The price are fix.) They won't negotiate. ***They are making a huge profit off every one who buys a Vehicle from them. ** Never buy anything at MSRP. Keep your payments at 60- months max. Anything higher, your getting rip off. ............................ . . . ....................... ** Do not use their Banks for financing, try yours first and check with your Insurance Company to see how much more you have to per month. ** The worst thing is that they follow you around like a lost puppy. Just tell them that when you are done looking, that you will come looking for them. Watch our for hidden charges. Get a copy of the quote and look it up on the internet , they will try to sell you unnecessarily warrantys. .............................................................. Do Not trade your Vehicle in , they will low ball you , next they will resell it for 4X times the value. **You are better off selling it yourself. Do Not Buy the first Vehicle you see because you're desperate. Take your time and go to another place to get the one you really want.. ...........,.........................,............... ....... You will get a better warranty at the Use Car Sales Office at the Dealership. **** Note : boycott CarMax in Gaithersburg, they are a very big rip off. Most of their vehicles are $15k to $20k over price. Do Not let CarMax burn a hole in your pocket. read more

Walked in without appointment to see a car. After 30 minutes told I was next.. over an hour and still no sales rep. It's 3pm on a Monday

Great experience coming from Connecticut. Selam Nuru made sure my car was ready before I arrived after my 5hr Uber. Tested the car, loved it, bought it. read more

CarMax - Camaro 2SS - Manual V8 - Used Car Dealers Near Me - Frederick, Maryland

My fiancé and I had had a horrific experience at another dealership, and were feeling weary and wary of continuing the search for another car. Enter Henri. Henri was exceedingly accommodating, polite, and knowledgeable. He did everything he could do to help us, and we couldn't be more pleased with the service provided. I highly recommend you visit CARMAX Frederick and ask for this fantastic young man. My parents are also on the hunt for new cars, and I've told them (and everyone else who's mentioned looking for a car!) that they should go straight to him. The rest of the staff who helped us were efficient, helpful, and a delight to deal with. Even though it was later in the evening than expected, they bent over backwards to get us in that car. Thank you, Henri (and team!). You are more appreciated than you know! read more

Great experience buying from Corey (originally test drove with Mike, but wanted to spend a few days deliberating before final decision and got an easy transition to Corey since my schedule didn't align with Mike's). I tried several different cars, ultimately had a car transferred from Laurel to test drive - very smooth process. Everything easy, staff there (including Janet from the Business Office) were very friendly and helpful. Financing, registration - every step went without a hitch. Pro tip: try shopping on a weekday - less wait. read more

BEWARE! READ THE REVIEWS BEFORE YOU TRADE YOUR CAR IN AND/OR PURCHASE HERE!!! The absolute worse PLACE to purchase a car! Horrible experience, car needed a transmission flush less than two weeks of having it! Called the Frederick Carmax to see what can be done and was apparently given the wrong information. Called and spoke with the manager in the service department and he had the audacity to get annoyed with me and said I cannot prove that I spoke with anyone there so you made the choice on your to get your car fixed on your own somewhere else! WHAT!! That makes no sense, if I was given the incorrect information I had no choice but to get the car fixed. This should have been done before the car was sold to me. Called cooperate and they were no help either because the LIAR Manager in the service department made up a BS story to them. Now I am stuck with the repair cost of $854.00 on a car I just purchased from this place less than two weeks ago! Not to mention the car was disgustingly dirty, after it was supposedly "cleaned out to drive off the lot!" Should have kept my original car and traded it in at a real dealership!! AWFUL EXPERIENCE. NEVER AGAIN. read more

This is the single worst experience I have ever had buying a car. You cannot trust these guys to even hold a car for you without selling it out from under you. Here's a great story-I went in to test drive a Explorer I found in their online inventory late in the day. I loved it and asked the associate to hold it for me until Monday. Then he asked me if I could come Tuesday instead, I said sure, trying to be accommodating. I drive out to buy the truck and call from the parking lot to let him know I am there only to be told that his associate sold it to someone else on the Monday. This place has me screw up my schedule and cost my wife and I six hours of driving back and forth from our house for absolutely nothing. This place smacks of amateurs who don't know what they are doing and can't be trusted. My opinion only but Stay Away-Run Away from CarMax Frederick. read more

Bought a truck from them. The passenger side speakers were bad. Long story short, they ordered the wrong speaker 3 TIMES. I don't think its hard at all to match a part number, as I got it right first time. The technician also left tools in my truck. Not a competent service place. read more

Selling cars with MD inspections that were not even inspected. Took used car just purchased to MD inspection station and it failed for multiple reasons. Complained to management.Agreed to repair. Car was in for two days and only one item was fixed. Refused to accept The loaner car also "inspected" has tag lights out and a broken wiper blade. A complaint has been filed with MD state police Inspection Enforcement Division read more

This is a good place to shop for cars in general. They have a wide variety of cars with a wide range of prices. We went there a few minutes before closing on a Friday, but everyone we interacted with were patient and did not rush us. Plus the price they quoted for trade-in for our car was higher than what other dealers have quoted- which is nice. We haven't bought from them, but would go again if we're looking for a car. read more

My salesman, Simon, seemed like a pretty nice guy. When I expressed my concern that I might not get my new tags before my temp tag were going to expire 60 days after the purchase, Simon told me just to call a week before the original temp tags expired and they would overnight me new temp tags. Long story short, after a couple of inquiries and one promise that my new temp tags were on their way, I got a call from their business office telling me that THEY HAD NEVER EVEN APPLIED for my new tags! This, mind you, was MORE THAN A WEEK after my original temp tags EXPIRED! The person on the phone said that they would overnight me new temp tags and that they would overnight the new DC tags when they came. I was pretty chill when they told me this because, hey, everybody makes mistakes, right? But it's been two days since that call and I still don't have the new temp tags and I have no idea what I need to do to get them. So unless you really enjoy getting empty promises from people who are only out to make a buck, don't buy from Simon, or CarMax Frederick, or maybe not even CarMax at all. read more

Brian Chanin was a wonderful sales rep to work with. I knew what vehicle I wanted, and I had some pretty specific requirements in terms of options, color, etc. He set up a nationwide CarMax search and notified me when vehicles meeting my specs arrived at any location. It took a few months but eventually we found one and had it shipped to Frederick for $149. The vehicle was clean and in great condition, so I made the purchase. I got a one-year-old Ford Explorer that is basically like a new car, without the new car price tag. CarMax makes purchasing a vehicle as simple and low-pressure as it can be. Nobody is hawking you as you look at vehicles, and nobody is playing games on negotiating a price. CarMax puts every vehicle through an extensive inspection and offers a 150K mile warranty, which I purchased and added to my car loan. I found CarMax pricing on this particular vehicle to be slightly higher than pricing I could find on Autotrader. But I was willing to pay a bit more for the convenience, the lack of pressure, and the extended warranty. CarMax offered me their best available finance rate. My credit union offered a rate just a little lower. Definitely shop around for your best rate because usually the auto dealer won't be able to compete with a bank or credit union. In my research I learned that CarMax also is very open to working with buyers who have less than awesome credit, so don't be intimidated if your score isn't great. One great feature Carmax offers is that right on the window stickers, they include what your monthly payment will be if you have great, good or "challenged" credit. On the date I was ready to buy, Brian was tied up with another customer but his colleague Tom Cassera handled my purchase and just like Brian, he was no-pressure and very easy to work with. After you buy, they pull your vehicle around with a big yellow bow on it. It's so much fun to take photos with it. I can tell lots of customers get a kick out of this. It was a great buying experience. I love my new car. I definitely recommend CarMax, salesperson Brian Chanin and salesperson Tom Cassera! read more

Scheduled an appointment with the Service Center for an 8am appointment. During the call, I told whoever I spoke with that I have kids to get ready for school in the morning and I may be late, possibly even get there around 8:30am. She said that should be fine. I get there about 8:35am. I was told there's a 15 minute window and I had to reschedule. I asked for a manager and the Service Center manager came. I told him what I was told about being told getting there around 8:30am would be ok. He told me the same thing about the 15 minute window and that all his workers who schedule appointments know this. Clearly, whoever I spoke with didn't know or forgot about it. If I had known this or was initially told about this, I would've just called ahead of time to let them know or reschedule. Not a good experience. read more

Had two cars to sell in a hurry (headed overseas) Two dealers had already blown smoke up my ass. But I heard that Carmax was different so I decided to try them out. Got a quote for a reasonable price within 20 minutes. I could have walked away there & then with $$$. However my wife is also on the titles. So I had to wait a few hours for her to make the arduous crawl up 270. People kept checking up on me. Finally when she arrived, the transfer of titles etc was quick, well humored & painless. I will certainly look at buying from them when I return from overseas. read more

I had the best car buying experience here! Let me start out by saying that I initially had found a car at the carmax in Gaithersburg. I prefer to find out if I am approved for a loan and have that taken care of before I go and actually look at the car. I was dealing with a guy at Gaithersburg, who eventually never ended up getting back to me. I kept on my search for a reasonably priced car with low mileage, and ended up coming upon a 2012 Honda Civic with 16,000 miles on it for a great price and knew I had to have it. Corey was my salesman, and he was the absolute best. He came recommended to me by my boyfriend, since Corey had sold his sisters car to her. I knew I was in good hands the first time I talked to him on the phone inquiring about the car I had found. Corey did anything and everything from start to finish. The nice thing about carmax is that your salesman deals with you from start to finish- at least that's how it was for me. (None of the Hassle to deal with one person showing you the car/and then moving on to the finance portion with someone else like most dealerships do). When I first called inquiring about the car he ran my approval odds and was able to tell me a range of what my car payment would be, before I even looked at the car. I made an appointment the next evening, and they put the car on hold for me until then. (I even think he mentioned that they will hold it for a couple days, but not for some ungodly amount of time) Showed up a bit early while Corey was finishing up with another client, he took a brief moment to show us to the car, and allowed my boyfriend to look over the entire thing, including under the hood, and under the actual car. We then went on a test drive, and my boyfriend drove, Corey was nice enough to cram himself in the backseat of a small 2 door Honda Civic. He was very informative about all of the amenities the car included, and answered all of our questions. I then decided to buy the car, and he went over all the financial information, which was a fairly quick and easy process (which is maybe because I called ahead of time to get the ball rolling). I also should mention that if you buy a warranty program through carmax, that you pay 50$ less (of your deductible) at carmax, than you would at another automotive shop. I then went and made my down payment, signed all my papers and then sat and waited while they prepared my car to take home. And like I said before- he was there for the entire process. He even waited until my car was ready to be driven away! At which point, they bring your car out and put a big yellow bow on it! He asked if I wanted the carmax license plate frames on the car, and the small carmax logo sticker on the window- I didn't want those so they did remove the sticker, and Corey removed the frames himself. I think we were there for maybe a little over 2 hours total! I would highly Recommend for anyone to buy a car from Corey, I definitely will go back to him when I am ready for another car if he is still around! Thank you Corey!!! read more

On January 23, 2019 I walked into the CarMax in Frederick to buy a car and expected the 'usual' hand offs and stalls and going to the finance manager, etc. THAT DIDN'T HAPPEN! My salesman, SIMON BANNERMAN, sat down, ran my credit, said you're approved. I almost fell off my chair! No bs, no 'holds', no pressure, just professional and helpful people from the first time I walked in the door to having my car washed and tank full of gas! I can't tell you how wonderful this was. I had salesmen from two counties hounding me but no firm answers unless I 'came in'. THIS is how you buy a car. Thank you Simon and thank you CarMax read more

CarMax - Used Car Dealers Near Me - Frederick, Maryland

I would give negative stars if I could. Terrible experience with CarMax. I found the vehicle I wanted and they couldnt ship it to my state of Michigan for titling issues. They claimed it would be no issue. I flew out to maryland in June to buy the car and they gave me a temporary tag. I was suppose to get the title in 30 days from June 25th Here I am sitting almost 120 days later October 18th with no title, and my 3rd temporary tag! I keep getting unkept promises of when my title will come in. Now, they claim they submitted a request to the Maryland DMV to get a duplicate. I called the DMV from a number they gave me and the DMV has absolutely no record of this VIN being titled there or a request for a duplicate! At this point, I feel like they sold me a car with no title and I am just the middle man dead in the water waiting to have his car Repo'ed. This is beyond rediculious. At this point, I am at a loss for words. I am getting ignored, transferred and told empty promise after empty promise. I will never be purchasing a vehicle from CarMax again. read more

I have bought several cars at the Frederick location and have had excellent dealings with Brad Hawes. I highly recommend him if you are looking for a Great Salesman. 5 Huge Stars read more

After 900 glorious miles, my girlfriends beloved Kia Optima decided it did not want to keep on living and ultimately left us in the freezing rain for hours debating whether we even want to know if it can be repaired or if we even want another Kia to begin with. This car went through inspection 6 days ago, was sold to us a day late because it had to go THROUGH inspection, and blew a head gasket not even a thousand miles after being stickered. No clue what they actually inspect, or if this is just a recurring kia problem (likely because they are horrible cars) read more

If your looking for the best salesman Brian is the one you want. heres his info: Tell him Ron H. sent yeah.. Brian Chanin CarMax Sales Consultant W:301-662-4380 5601 Urbana Pike Frederick, MD 21704-7292 read more

Super easy transaction. Fair price for our trade, and we took home a sweet used Explorer. Brain was our salesman; not pushy at all and explained everything. No complaints at all. read more

Had an issues with my warranty and had to take my vehicle to another dealership down the street less than a mile, asked if someone from the staff could run it down to the other dealership that was recommended by CarMax to use because I work in DC and didn't know if I was going to make it up to Frederick in time. I was denied immediately and given no other options. Poor service and was rushed off the phone. Wouldn't recommend buying a vehicle from them this isn't the first time they weren't able to accommodate me in any way. read more

My husband and I really needed a car and needed it fast. We reserved one that looked good online. A few hours later a salesperson phoned me to discuss what I was looking for. Drove our old car up there. Test-drove 3 different cars, including the one we had reserved. Bottom line: 4 hours later(total) we drove our new (to us), low-mileage VW home. We got some trade-in $ for our old car (don't forget to bring all legal documents for your trade-in) Additionally, CarMax took care of new tags and registration, as well as financing with good terms (as always dependent on your credit score) Couldn't be easier, a new-to-me car at a good price. (Especially good since I bought one with a manual transmission, my preferred type and always waaaaay cheaper than automatic, worth learning, don't be scared! ) Love CarMax, would use again in a heartbeat. read more

Offensively horrible service. Slap on some lipstick and tight jeans before you come to Carmax on Urbana Pike, unless you have an entire day to spare. They do not respect their customers' time, and the online appraisals mean NOTHING. The only person I witnessed spend less than 3 hours there was a really pretty lady. Good for her, but I have no clue why she was more important than everyone else there. The people working there have no problem lying to you about how long it will take. I literally just stood awkwardly in front of the window instead of sitting in the waiting area once I'd been there for 3.5 hours and then they magically made time to check me out. My treatment there was inexcusable. I will legit go to Craigslist next time. read more

Carmax has changed the used car game! I have done business with them three times over the past 6 years and they have continued to impress me. They have earned a customer for life. The cars they sell go through a rigorous process before hitting the lot ensuring you don't get stuck with a lemon. I have even sold a car to them and received an above standard offer for my car. I see the "Nico buys cars" sign holders out from of the lot saying they would give me more than a carmax offer but I would never consider giving business to such a low moral company. They are so lowbrow, and act like a real life "pop up" ad on the internet. I have dealt with all aspects of their business from buying, selling, financing, and servicing, and at every step I have been more than impressed with the honesty, integrity, and dependability they have displayed! Kudos Carmax! read more

I had a pleasant experience from beginning to end. I worked with Sade. My experience was nothing but stellar. In particular, Sade is professional, responsive, approachable, knowledgable, and helpful. She was prompt to respond to my texts and took care of the task at hand. I would absolutely take my business to this company again. I am very pleased with the level of service I received. I highly recommend CARMAX. read more

I went in to sell our family minivan. I worked with Brian G.Chanin and he provided us great service. He was fast, knowledgeable and friendly. He explained the whole process to me and made it easy and efficient. I even got a great price for the van. When I finally came back to turn over the van, I was working with someone else, but Mr. Chanin came over and personally made sure I was all settled and things were copacetic. I would definitely use CarMax again. I had a great all-around experience there! read more

Recently purchased used commuter van for my family. Brian Chanin was our helper at CarMax in Frederick. Ask for him by name. Completely painless and professional. He found exactly the right van, even the right color, had it shipped to Frederick and prepared for our appointment. He was waiting. He was very nice to my daughter which I especially appreciated, since she is the primary driver. Brian never used ant sales pressure at all. He was very knowledgeable. We were in and out in barely an hour, because she had to pick up kids from school in Hagerstown. This is a great way to purchase a used car. read more