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    CarMax

    3.6 (77 reviews)
    Open 10:00 am - 9:00 pm
    Updated over 3 months ago

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    I had an amazing experience at this Carmax! This was my first time buying a car and Tayo made that process super easy. He explained to me everything he was doing the entire time and was super excited for me! He was also super personable and knew what he was talking about! Overall I had a great experience and am super happy about my new car!!

    Cars parked in appraisal area
    Brigette K.

    I came to Carmax to sell my 2015 Subaru. To backtrack, I had received a quote online a few weeks ago and it had expired after a week, but it gave me an idea of worth. I then went to 3 local car dealerships to get my car appraised. They all lowballed me below the original Carmax offer. I then went online and did a new Carmax offer and it had gone up $600. I made my appointment online and when I arrived, I was greeted nicely at the door and directed to the business office to check in. Everyone was very friendly, calm and helpful. I also had my dog with me which was no problem. Someone from Carmax took my car for a drive and then did an in-person appraisal. The offer was the same so I went forward with the sale. While I drove the car into the service area, they worked on the paperwork. A few minutes later I signed my title over and a few other documents, and left with a check. Whole thing took less than 35 minutes. If you are looking to sell your car I would highly recommend this place! And in particular the Frederick location.

    Alia L.

    Very discriminatory! My husband and I came here to look for a car we spent 3+ hours waiting. The service was terrible and no one could help us. They kept saying there was an issue with the license, but could not provide any proof of said "discrepancy"and then told us that we needed to call the DMV to sort out the issue. The DMV representative looked up the license and confirmed that everything was fine. No issues with the license (on speaker phone). they completely ignored this and kept saying the same thing. DO NOT come here they don't value or respect their customers. They don't care if they sell you a car or not. If you ask me, it's extremely racist vibes in here.

    Camaro 2SS - Manual V8

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    Walked in without appointment to see a car. After 30 minutes told I was next.. over an hour and still no sales rep. It's 3pm on a Monday

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    Page 1 of 2

    Ask the Community - CarMax

    Can car max get a copy of my title for a fee?

    Yes, you will need it to sign the car over to carmax.

    Don’t See Your Question? Ask Away!

    Review Highlights - CarMax

    The salesperson I worked with, Brian Chanin, was completely professional and very helpful.

    Mentioned in 8 reviews

    Read more highlights

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    Fitzgerald Used Car Superstore

    (3 reviews)

    Stay away from this dealership, particularly the Used Car Superstore on Baughman's Lane, and their…read moresalesperson named Sunny. I saw a car online I was interested in and I called the dealership. I was unable to get there on the day I called as I had the flu and we were juggling one car. I asked if the car could please be held until Thursday. The man on the phone said there were actually two of them on the lot and sure they could do that. I got a call Thursday around noon that the one vehicle left that I was coming to test drive was being sent to the Lexington Park site and she "goofed up" as she did not do something within the computer to keep the car there. There was a similar vehicle at the Germantown location that costs a bit more. I told her I was willing to look at and test drive that one if the price was negotiable for this mess she had just put me through. She retrieved the car and I went there to test drive it. The car's exterior was FILTHY. The black car was almost yellow. We drove it and it seemed fine. We returned and we noticed a lot of small nicks in the paint. We pointed them out to her and said due to the car's filth we can't tell if it's dirt or paint chips. She took it to the car wash and came back and there were chips EVERYWHERE. I said "Well, how much are willing to take off the price?" She said, no, this is a price tag dealership. We don't do that. So, despite what she said on the phone, they were going to do NOTHING. Then, she had the NERVE to text me the next day and said they would not change the price, but would "try to do that best they can" to clean up the paint job. If you are going to consider this place, show up and look at the cars and make sure they are clean as they may be hiding damage.

    Chris Wilson in Chevrolet Service is amazing! He is so welcoming and knowledgeable. He doesn't…read moreattack you with questions as soon as you walk in like some of the others have. I have dealt with many car places over the years and he has won the business of my family and friends with his excellent customer care and his quick and efficient communication. He truly is one of their biggest assets and needs to be recognized for his hard work and dedication to his customers!!!!! I cant thank him enough for helping me with my many trips to the service department. Excellent gentleman!

    Cash Money Cars - Cash Money Cars Pays More

    Cash Money Cars

    (2 reviews)

    I don't usually leave reviews but since my experience here was so smooth and easy I felt I had to…read morethis time. My lease was just about up (1 month left) on my Range Rover Evoque and rather than turn it in and break even I figured why not see if I had a little equity in it since I was so far under the allotted mileage. So my first stop was CarMax in Frederick, MD - top notch place and very professional but they offered me right at what the lease payoff was. I was pretty bummed. On my way back to the interstate for a defeated drive back to my home in WV I passed guy holding a Cash Money Cars sign. I said what the heck and stopped and asked for directions there, conveniently a few minutes from CarMax. There I met Tony, a very easy going guy and senior buyer who explained the process start to finish with no pressure and no BS. He gave me an offer within 20 minutes for more than $2000 over the CarMax offer. I told him I'd consider it and sat on the offer for about a week. I was just about to go ahead and trade my Evoque towards my new car but then Tony called and followed up and went through the process one more time - he said we could have it done in under 40 minutes. So I went there the past Friday, sat down and did the paperwork, and walked away with a nice check for my leased vehicle - all in under 40 minutes. And just an FYI, it's very rare to walk away TO THE GOOD on any leased vehicle, you are usually lucky if you just break even. I admit I was skeptical at first but without a doubt I would do business with Cash Money Cars and Tony again. Do yourself a favor and skip CarMax and go straight to these guys.

    We sold two vehicles to Cash Money Cars in Frederick, MD. They made better offers on each vehicle…read morethan CarMax was willing to pay. The process from appraisal to payment was quick and convenient and the personnel very friendly and helpful.

    CarMax - usedcardealers - Updated May 2026

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