The BEST!!! All the way around. Great doctors and staff. Nothing but positive experiences here and…read morea smile that gets more beautiful with each visit!

TLDR: This man CARES and is extremely good at his job…read more I actually did not have my braces done by him. I had a permanent retainer that had popped on one side and my previous orthodontist had retired. I went to my main dentist who had reglued, charged me $200 to only have it pop off again 2 days later. I heard good things about him so I called for an appointment. He actually stayed late to see me that same day (due to my work hours) of his own accord, completely removed and reglued the retainer. He was personable, easy to talk to, extremely friendly and made sure everything was perfect before sending me on my way. All this work and he did not charge me a nickel. I met this man only once and he has my complete trust as a patient. And this is coming from a girl that has anxiety about dentists.

As a First Time Patient, I was taken well care of from a Dental Assistant!…read more I think, "Smile Doctors" need to change their name to "Smile Dental Assistants!" I may have noticed 1 or 2 actual Doctors, walking around. There was Absolutely No Privacy, when you have deranged teeth, like mine, which is when you WANT privacy! The Patient chairs were all lined up in the center of a Salon-like atmosphere...looking up, there were branches, as if you were in a jungle (plastic tree limbs attached to the ceiling, maybe?), and when looking out the window, it looked like another jungle, or a side of a mountain! It's going to cost you, A LOT!! I guess, no Dentist is ever cheap. This is where I want to beat myself up, "I should have taken better care of my teeth, when I was younger, AND when my Parents could have PAID!

Seems like when asking clarifying questions, the may take it as you questioning their knowledge…read more The front desk person Maezti is rude & conveniently got a call the moment I walked to the front desk to check in so the doctor in the other office helped me. I wish I would've taken into consideration all the low star reviews. I always try to give businesses the benefit of the doubt so I decided to start treatment here in September 2025. I will say they are attentive when it comes to a wire poking & they will schedule you in asap. SAVE YOUR MONEY & GO SOMEWHERE ELSE .

Excellent care, interesting office, Dr Collin's is very involved with your treatment . Friendly…read moreatmosphere and interesting office

We've been patients of Dr. Collins for about three months now. Our dentist recommended Collins…read moreOrthodontics and another larger, corporate office to help correct my daughter's spacing and overbite. We first had a consultation at a different office, but honestly, I didn't feel comfortable establishing care there. The staff was kind, but the appointment felt rushed, and we only met with the orthodontist for about five minutes. So, I decided to call Collins Orthodontics for a second opinion, and I'm really glad I did! Brittnee has been incredibly helpful and communicative from the very first day. When we met with Dr. Collins, we immediately felt at ease and trusted his recommendations for our daughter. He's so great with kids! My daughter has been finger-sucking since she was 3 months old, and now, at six, she has completely stopped after her FIRST appointment with Dr. Collins. It was clear she was listening and felt comfortable trusting his advice to help her get a beautiful smile. We started with her expander for a couple of months, and now she's had braces for two weeks -- and she's doing wonderfully! I would wholeheartedly recommend Collins Orthodontics to anyone looking for excellent orthodontic care for themselves or their children.

I promised myself I would write this review before the end of the year, so here it is!…read more I had a very poor, but formative, experience at Avery Orthodontics. My case was transferred in 2022, but I wanted to complete treatment with another orthodontist and take a mental break before writing this. 1. The sales/mock-up presentation that led me to sign the contract was very different from the treatment that was actually carried out (see photos). I noticed this immediately in the "final" mockup and brought it up. 2. I was told not to worry - that the mock-up "wouldn't look like that in real life." Over time, however, I began to see that it was certainly trending in that direction. And that's all fine. The issue is that it took an excessive amount of effort to get Dr. Barnett to truly listen to and engage with my feedback. At times, I felt dismissed or made to feel unreasonable for raising concerns about my own teeth. I eventually had to learn orthodontic terminology to clearly communicate what I was seeing, and at some point he finally started taking me seriously. Only after a very long, emotionally taxing process and multiple course corrections did things begin to improve. During treatment, I experienced a chipped tooth, went into braces, and incurred significant travel costs flying back to Austin after relocating to Los Angeles. My projected treatment time was 8 months; it ultimately took two-ish years under Dr. Barnett. Toward the end, I decided to transfer my case to another orthodontist. I was happier with the overall direction, communication, and results. The treatment I received at the new orthodontist made the difference in potential care very clear. That said, there was lasting damage. My front teeth now have enamel wear that did not exist prior to treatment, and I recently required a root canal on one of my front teeth under endodontic care (due to orthodontic stress, not hygiene issues). My teeth and enamel were healthy before this process began. This experience was genuinely traumatic, though it also taught me important lessons about self-advocacy as a person and as a patient. Patients often expect doctors to be technical experts but also communicative and attentive. IMPORTANT- The care team and staff were excellent - kind, organized, and professional. They consistently treated me like a human being and were the reason I stayed as long as I did. I see that Dr. Barnett has many positive reviews, and I don't doubt that many patients have had good experiences - especially children whose primary goal is bite correction. However, if you are an adult patient with aesthetic concerns, I would personally recommend an orthodontist who explicitly integrates aesthetic concerns into treatment planning and communication. I will edit later with photos.

I have never left a review before, but I feel compelled to share my experience…read more I would like to begin with the positives. The assistants in the office are very kind, welcoming, and eager to help. They listened carefully to my concerns and even remembered my name after just one visit. Their professionalism and kindness did not go unnoticed. Unfortunately, my experience with Dr. Barnett was the complete opposite. I initially went in for a removable bottom retainer after my permanent one (which I had for over 25 years) fell off. The assistant created a removable retainer using a scanner, but it never fit properly. I had to return at least three times for adjustments. Each time it was modified, but it continued to fit incorrectly. The retainer was cutting my tongue and the inside of my cheeks and, even more concerning, it began causing my front teeth to shift apart -- creating a gap that I have never had before in my life. On my third visit, Dr. Barnett stated that he did not want me to pay for something that did not work and said he would offer Invisalign instead, comped due to the failed retainer. I made it very clear multiple times that I did not want to pay for another retainer since I had already paid for the first one. He assured me I would not be charged. His assistant was present during this conversation, and when I asked her to confirm what I heard, she stated that she understood the same -- that I would not be charged for Invisalign because the original retainer had failed. At my next appointment, Dr. Barnett attempted to modify the retainer again, further cutting and shaving it down to the point that it had completely lost its integrity. When I calmly mentioned our previous conversation about not being charged for Invisalign, he became visibly upset, stood up, and walked out of the room without saying a word. When he returned, I asked him why he seemed upset. He responded that "everyone expects to get this free." I apologized and assured him I was not trying to offend him -- I was simply referencing what he had previously told me. I chose not to involve his assistant in that moment because I did not want to put her in an uncomfortable position. I left that appointment feeling extremely uncomfortable and never returned. I ultimately had to seek care from another orthodontist and spend $1,000 to correct the gap that developed after wearing the retainer made in his office. Additionally, despite seeing me multiple times, Dr. Barnett never remembered my name and often addressed me incorrectly. While that alone is minor, combined with the overall experience, it reflected a lack of attentiveness and professionalism. Based on my experience, I cannot recommend this orthodontist due to concerns regarding communication, professionalism, and integrity.

What a surprisingly pleasant experience! I was dreading taking my 19-month-old here for his very…read morefirst appointment but it went better than expected. He still screamed but the dentist and assistant were fast and efficient. Since it was his first appointment, they just brushed and examined his teeth and went over any concerns. I also appreciated the lack of judgment or inquiry regarding my desire to decline the fluoride treatment. They just said "no problem" and moved on. Scheduling is via phone (I do prefer online but it's okay). They still made the process fairly simple. They also were understanding when I had to initially cancel at the last minute due to my son running a fever. They were really transparent and communicative regarding costs. They contacted me in advance to give me the exact co-pay amount. That's awesome and honestly rare. Everyone is super nice here. Dentist, dental assistant, front desk staff. Friendly and easy to talk to. They even gave me a little pot with daisy seeds because it was Mother's Day weekend. So sweet. There's also a cute play area for kids in front of reception. No issue finding parking close to the front door.

I've been going to GPD&O since I was 7 years old (before they even added Orthodontics). I LOVE this…read moreoffice. Dr. Kenny, Dr. Travis, and Dr. White have taken care of me and my brother for so many years. Today is my last appointment since I have moved to San Antonio and I hate to leave. I don't think I'll ever find another dental office that will take care of me as much as GPD has. Being part of the family here, helped me get into the dental field that I love so much. Thank you so much GPD for taking care of me for 15 years

I have been in the dental field since 2012, and I decided to go to Dr. Bernuy because he spent A…read moreLOT of time with me in the initial comprehensive appointment. He pointed out things I didn't even notice, or other Orthodontic offices for that matter. The feel at the office is open and welcoming, and the bernuy team is awesome! Always greats me by name! Clinical results are awesome! I highly recommend!

Dr. Bernuy and his staff are very friendly and answered all my questions about removing my…read morepermanent retainer and replacing them with clear ones. Their office is clean and organized, and their prices and reasonable. They made scheduling and checking in and out a breeze. They work fast and efficiently. Many, if not all, of their staff and bilingual in English and Spanish. They made me comfortable and I feel that I made a great choice is choosing this team for my orthodontic needs!

I am over 70 years old and wanted to do something about my crooked teeth. But, I kept thinking,…read moremaybe I'm too old to have a nice smile. My wonderful general dentist, Dr. Shipra Gupta at Lakeline Family Dental suggested I have a consultation with Dr. Akash Pandya, (Doc Ak) at SmileOn. The first visit was very comprehensive and various treatment options and payment plans were presented. I was grateful that my dental insurance would cover most of the cost. I decided to get the clear Angel aligners. I was awed and a bit overwhelmed by the equipment in the office and the ability to take a few pictures and have aligners made for the year. The front office staff, the patient care coordinator, and the certified dental assistants are GREAT. You can have the best dental work but, staff makes the difference. Always encouraging and happy. And, every staff member has beautiful teeth. That, to me, was a good sign. -- Doc Ak and staff try to make the orthodontist visits a little fun by having monthly contests, raffles, and quizzes. While these activities are probably geared more toward younger patients, I must admit, I did participate in some of them. Prizes are awarded to the monthly winners and are announced in the informative monthly newsletter. Most of the activity with the aligners took place at home. I would take weekly pictures of the aligners in and out of my mouth using the Grin app and then progress to the next aligner after SmileOn review. I didn't think I would get through a years' worth of weekly aligner changes but, here I am, almost at the end of my treatment. Next step - whitening. I AM SO GLAD I MADE THE DECISION TO HAVE MY TEETH STRAIGTENED. I can't imagine a better orthodontist or practice than SmileOn. You deserve a terrific smile.

We had the worst experience here. We were 14 minutes late to an hour and a half appointment I had…read morepaid almost $6000 for so the office manager decided to yell and cause a scene in front of the staff and other patients instead of working something out with us. She was extremely loud and would not let me speak. It was shockingly inappropriate. I finally had to ask one of the other women at the desk to please just give me a refund. I asked if there was anyone else I could speak with but she whispered "that's the manager". I feel so sorry she has to put up with such an awful woman every day. I am just floored they treat customers so poorly. As we left, the manager yelled "can't wait to see your review!" So wildly rude and nasty

Today the braces are coming off! My "child" right now is truly getting his braces taken off, teeth…read morecleaned up, etc and THEN we are coming back later to get his retainers fitted. Then....we are done We had three options: non-removable (Bottom, I don't remember about Top) and removable in two styles: first, traditional plastic and metal; second, completely clear-basically Invisalign but for retainers. The last option MUST be removed each and every time you even drink or you may color it...the other one should be removed too, but.... My first child went with completely removable, "traditional style" retainers. That let's her clean her teeth easily-especially after having braces! Almost 6 years after getting the braces off, retainers are faithfully worn as directed-amazing-and teeth are wonderful. Today's child is getting the removable clear style-this will be new to me. We've already discussed the rules (no eating drinking etc with the retainers in!) so hopefully this style will be successful, too. We have been blessed to be with Dr Gates for two kids-from the moment you walk in, to leaving the door we always feel welcome. I'll be very thankful to end this trip (the ONLY WAY it will start again is if I or my husband get braces to redo failings from our youth!) Dr Naples was our oral surgeon, removing completely impacted teeth from both-that welcomed recommendation came from Dr Gates. I had a review but it is lost Look forward to a redo! Thank you to Round Rock Orthodontics, Dr Gates and all the wonderful staff we've seen through the years. My family has been with Dr Gates since 2006. We moved with him from the cute albeit small office off of IH35 near Summit to his existing office: beautiful and spacious but still filled with warm, friendly staff. When Child 1 started with braces, out came the worries. Dr Gates answered all my questions, on "why this? What about that?" as we moved through the process. All staff members helped this mom navigate through a different process (than the one she remembered from.....a long time ago ) and by HS, straight smiles and happy clients abounded. Child 2 had "more complicated teeth" so a spreader occurred early in elementary school....then we waited...and waited...for all adult teeth to come in and braces to get going. In late middle school we started, and things are moving fast! This time I have different questions (the practice GREW and we are interacting with a few new ppl) and once again Dr Gates and his staff are shining through. Now, insurance thinks braces should cost about $1500 or so....I'll say that 1) both of my kids cost more, and 2)Dr Gates costs more in general. But if for some reason we needed a 3rd set of braces (ack) we wouldn't go anywhere else. Our family has been with Dr Gates, his staff, his two offices (!) for over a decade--and don't plan on leaving.

Dr. Gates was my daughter's orthodontist. He did a great job with her braces. The back office folks…read morewere extremely helpful with insurance needs, flexible to her appointments due to school times and always willing to help. The entire team took great care of my daughter and us. She has been on retainers and everything is looking great. She and our family have been very happy with Dr. Gates! Thank you!

The corporate takeover is complete. What started as a small business with all the professionalism…read moreexpected of it, has now been transformed into another crappy corporate environment. From a visit where they handed me a bill for several hundred dollars along with years worth of billing codes as a justification, without any ability to explain why I owed it (I didn't pay), to the most recent notification to my wife while she was on the way to her appointment that they had dropped our insurance from coverage and she would need to pay $316 out of pocket for a teeth cleaning, I'm done. Good luck with your crappy corporate model.

They threw away my crown that fell off and my partial. The doctor then wanted to charge me $2,000…read morefor a new crown. Ridiculous and very disappointed.

Incredible office, amazing team and free consult included with a full treatment plan, scan, photos…read moreand x-rays- which normally cost $200+ at a general dentist. I can't imagine a better team after the consult I've had. I will be starting treatment!

After moving to back to Texas after being stationed in Arizona for several years I contacted…read moreOrtho360 to schedule an appointment to have my retainers replaced after they had broken They scheduled me for a scan and were considerate to send me a text confirmation for my appointment, but unfortunately due to coming down with Covid and a work conflict I needed to reschedule several times and did so in response to their confirmation text messages. I was refused an reschedule appointment today because they claimed I rescheduled my appointments via response to their text appointment reminder/confirmation My daughter has received treatment for her braces using my insurance for over a year with no issue, but I am honestly perplexed how they will take my insurance and co-pays from me in the case of my daughters treatments and refuse me. I have never in my life be refused service. Shame on you Ortho360.