sunday afternoon rush, wait wasn't bad about 20 minutes. great communication from staff to costumers, informing us about what's going on, handling to-go orders getting those out the window, and that they'll be right with us. got seated- our waiter was a sweet girl , table was clean- nice to see the booths also getting wiped. i got the plant based power combo, i'd never realized they'd expanded their menu to be more inclusive but it's really appreciated. the plant based sausage pattie's smelled so good i had to double check with the waiter, then they tasted so good i had to have my grandma who eats meat to try them & confirmed they were plant based for my peace of mind- the best fauxsage i'd ever had & i like to try around. i didn't get my servers name unfortunately but she was great & just a reminder from being witness of a situation- costumers be nice to the people that serve you trying to help. servers don't get paid enough to deal with ignorance & they aren't servants to be degraded they still deserve human decency. everyone's just trying to make it the best way they can, how you treat others is a reflection of yourself. read more

Placed an order on uber eats at 7:15, the order hadn't been accepted yet and was going to take an hour for delivery so i cancled at 7:17. Again, the order had not been accepted. I got a charge for $73 this evening from Uber because IHOP claimed to have prepared the order.....gtfoh. Vultures.... read more

I ordered through Door Dash but let me just say this was not the delivery drivers fault as she waited over an hour for my order and kept me informed. This was totally IHOP's fault. I ordered at 9pm, a pretty simple order ...2 cheeseburgers. I called the restaurant to make sure they did not put any kind of sauce on one of the burgers.The person who answered the phone sounded high and confused. I had to explain "no sauce" 4 times then she put me on hold for a manager bcuz she couldn't understand the no sauce thing I guess. An hour later with still no food, the door dash driver texted me to say she was still waiting for my food and it hadn't been made yet even though they weren't busy. Another 30 minutes goes by, still no food and nobody at IHOP answering the phone. I finally talk to a manager at 10:35 who acted like he didn't care. 2 hours after ordering we get our food and of course it's wrong and tasted like dish soap. This is the last time we order from there. Again I stress it wasn't the door dash drivers fault as she waitied the whole time and IHOP was terrible read more

Wasn't bad. Good food. However, Our server Janet was great and it seemed like she was the only person that wanted to work. She kept going back and checking on our food multiple times as it wasn't coming up and the kitchen also said they lost our ticket for what we ordered. The kitchen was also very loud and vulgar in the back which I or my girlfriend did NOT Appreciate. Definitely need to address this or put in a double door to drown the noise out from the kitchen. Other than that the food was good. Really enjoyed Janet. She was a sweetheart. read more

We visited this IHOP Saturday and was totally disappointed! Should have read the reviews! Went there for breakfast and was seated pretty quick ! Went downhill from there! The waitress took our order quickly! We ordered the 2+2+2! We sat there waiting for our food for 45 minutes! Guess what everything was cold when it finally arrived! Won't be visiting this restaurant again!! read more

This particular IHOP tries to please but it is really too crowded during peak times. If get easily upset, go to the one in Prattville. read more

IHOP - American Near Me - Montgomery, Alabama

If you want anything else it usually not very good. Pancakes are fairly good. But like most places not enough help in kitchen or waitresses

My experience was much better this time around. Our waitress Nicole was attentive and friendly. The food came out pretty quickly, other than Nicole noticed they had put cheese on my omelette so she had them remake it before bringing it out, I'm lactose intolerant so any dairy sends me running, so I really appreciated that she caught that. My SO ordered the chicken fried steak which he said was pretty good, he cleared his plate lol. Hopefully this place is turning around? We will see how things go if we come back :) read more

Don't come here, horrible service and most not wearing mask. If you have something to do this is not the place to come for breakfast . They have your food sitting in the window and by the time you get it it's cold! read more

After long wait for seating, I had to go to a waitress to request help. Manager observed running to restroom area to avoid 8 people waiting for service. She finally came upfront to seat the two guests who were there long before us. A waitress returned to say that the rest of us had at least another 10 minutes. It wasn't very busy. I said we are leaving. In a nice tone, the waitress responded that's fine. We left and went to Waffle House which was just steps away. At Waffle House, we had a very pleasant experience and great meal. read more

I have never in my life had such a terrible experience. Yes we brought a large group but how is a large group different from a breakfast rush. We didn't get our food... After asking 3 times I never got my toast to accompany my omelet. The wait staff came out yelling at us asking who had what because the person who took our order had lost the ticket. The manager spoke poorly and one of the wait staff informed us that the avocado was rotten!! Out loud. Our water glasses were never refilled oh by the way... The restaurant besides us was EMPTY! I will be contacting corporate. The restrooms are nasty and I killed 3 flies on the glass pane by my house. Disgusted and still hungry. read more

IHOP - This is one of the flies I didn't catch..... - American Near Me - Montgomery, Alabama

Me and mother went to this Ihop after a long drive, the only thing on our minds was delish Ihop (cause we are an ihop family) we got there and was ignored as we walked in the door (later to find out we were being ignored by the manager) when we were finally seated, we had to clean our table ourselves, the waitress came to the table very quickly which we liked but at first she had a bit of an attitude she took our drink order and meal order at the same time, which we liked. The waitress was very unkempt (not judging her appearance just how sloppy she appeared to be) she gave us our utensils and we noticed that there was large food particles on the silverware as if they were not even washed. We then asked the waitress for plastic silverware and she seemed like she couldn't be bothered, we preceded to wait for a hour waiting for our food our waitress came only once to check on us then disappeared after that, we asked another waitress for the manager and he came to see what was wrong and he was gonna take care of it, we decided to leave after waiting another 25 minutes with no food no manager and no waitress we got up and went to the front to pay for the drinks (that we didn't drink) the manager finally came to the front with our food BAGGED as if we had a take out order. When we told him we didn't want the food anymore he told us that he would take care of the bill we asked him what bill and he just kept replying he'll take care of the bill we didn't take the food and he didn't even offer us the food (we wouldn't have taken it either way) when we called corporate they said they were going to investigate but they didn't follow up, the WORST IHOP EVER it needs to be shut down! read more

I did not want to eat at IHOP today but my grandchildren just had to have the Funny Face Pancake Combo! So I placed a to go order, two omelettes which comes with short stacks and 2 funny face pancake combos. I was told my order would be ready in 20 minutes, I went to my car and waited 25 minutes. Went back inside to check on my order the manager asked me my name went to the back to check, he came back and said 5 more minutes which turned into 20 more minutes. I stood there and waited by this time I'm getting upset because when I placed my order no one was in the place, now they have 3 tables occupied and one table already has their meal. I over heard the manager ask the cook about my order by name and he said who is Tasha and the manager pointed and said she's right there and he said tell Tasha to wait. Right before the manager Ernest brings my order he asked me how many syrups do I want, I said 4. My order was finally ready for me to get home with a order of short stacks missing and no to go setting (plastic fork/spoon) to eat with. Not one napkin in the bag. Today 10/10/22 is the last day I will be eating at this HOLE in the wall. Went back and spoke to the manager and he does not know what a to go setting was SMDH. read more

So....we arrive at 9:50 and we are told 15 minute wait. At 10:10, we are told the kitchen has put a hold on sitting new customer until they get caught up. So...we are seated at 10:25. We order and wait 30 minutes to get our food. Also, when we were seated, half the sections were empty. Complete confusion and hollering from the kitchen staff. STAY AWAY UNTIL OWNERSHIP PUTS SOMEONE IN MANAGEMENT THAT FIXES THIS LOCATION. read more

Came to this ihop & noticed that an IHOP employee was in the kitchen area with a "Krystal" uniform shirt on. Charles...not making a big deal about it it was just weird to me read more

Easily the most disappointing breakfast experience I have ever had. We were seated soon after we came in but our waitress Marlena never came to our table, even after another waitress told us that she would tell her that we had been waiting. After 30 minutes a 3rd waitress, Robin came and took our drink + food order. The food was so sloppily put together, the bacon was undercooked, our fried food was disgustingly overdone and greasy. We were grateful that we had a gift card to use for this but when we tried to pay the gift card wasn't reading properly and our waitress was not at all patient and did not offer to help solve the problem. Seems like the location is under very poor management and suffers from a lack of communication between staff. You'd get better food and better service at literally any other breakfast place in Montgomery. read more

Bad service. Not good food. Very slow. 0 starts. Bad manager. Didn't care much about my points that I was making. Waitress kept me 45 min. By saying that's it's coming it was out read more

I really should have looked at the reviews before coming here. Service is slow since only one person is hosting, and waiting. Might be cooking since he disappears. read more

IHOP - So now the pancakes come this size? The waiter said this is the new size. Had to ask for more strawberries. I feel like 1 isn't enough. - American Near Me - Montgomery, Alabama

Seems like they have a lot of room for improvement here. Order was incorrect. Coffee tasted stale. Food had hair in it and the waitress asked if the manager we spoke to was gonna take the hairy food off the bill. I assume so lady geez. read more

Degenerate overpayed staff can't even take a phone order. Placed a take out order and they had no record of it. Waited over an hour for the ignorant staff member to refund my order. You wonder how they can even get themself up in the morning. Welcome to the South. read more

Got seated pretty quickly, but it all fell a part from there. They got all of the orders wrong and what's worse is that there was hair in one of my dishes. When I showed it to the manager, she said it looked like chin hair. Gross!! Health department should pay them a surprise visit. This place is just nasty. I won't be back and I definitely don't recommend it!! read more

Food was bad, long time before food came out and it was in pieces, brought mine, then my husbands, forgot toast, then wrong toast, forgot husbands crepes. read more

Order #101861744 Time order was placed: 12:07pm Pickup: December 9,2017 , 12:20pm I placed a online order at 12:07pm and the order said it will be ready at 12:20pm. So i showed up at 12:27 and my order wasn't ready . So i waited and waited. Then i asked the lady who was working there how much longer on my order and she was like I'm going to go check. Then she came back and stated that they didn't have a to go order for me. So i showed her my confirmation number or order number and she was like what did you have? I told her and then she went back to the kitchen and told them, then she came back to the front and was like, was your order with egg whites and i said yes and she was like okay they got it. So now it's like 12:50 and I'm trying to remain calm and patience. So then the lady at IHOP was like you still haven't gotten your order, let me put a rush on it ? Really ?? So then she comes back at 1pm with my order and was like here you go. I asked for extra syrup she was like you have enough . So i just leave and get into my car and before i left something told me to check the bag . I was missing grits and a order of egg whites ! I will not be coming back to eat here ever. They are rude and have attitude! Mind you they were not busy at all ! Very unprofessional ! read more

Expect the standard IHOP. My waiter was really nice and prompt with service and the food came out pretty quick. Regrettably, they had roaches. I saw two at my table during my meal. One on the syrup and the other on the wall behind the booth. I don't care how awesome everything else is, that is a wrap for me. They won't be seeing me again. read more

Today is again awful. You can hear the arguing in the kitchen from your table. It takes so long to be seated people are walking out. Phone ringing off the hook unanswered. People sending orders back. This location continues to go down and down. read more

Wish I could give this Ihop no stars. Terrible service, standard menu items not prepared correctly. Staff members just standing around while we waiting 10 minutes for a hostess and then 45 for our food. Which was of course cold. We never received our pancakes. And then two employees got into a screaming match. Will never come back. read more

Filthy restrooms. Wonder what the kitchen area looks like. Food was not the greatest either.

The service is absolutely terrible. The food was okay. The waitress snorted snot while giving me my drink. The food is definitely not good enough to ever go back. read more

I can't seem to order anything good in this place. I came in with my family on a Friday around brunch time. When we first sat down, we noticed that the benches in our booth weren't clean, which wasn't that horrible and easily fixable with some napkins. My family ordered the $4.99 special and I ordered a waffle and an iced coffee. They had several different flavors of iced coffee and I chose the white chocolate. When it came it was way too sweet, which was unusual for me. So I asked for a cup of milk which seemed to make no difference. I asked for my waffle to be well done, and when I got it, it was soggy. I absolutely HATE soggy/ mushy waffles. I like my waffles crisp and structured. I asked for another, and when I got it, it was still soft and shapeless. I also asked for another iced coffee (in vanilla) which also came back nasty. My family members ate their food but none of them left with a smile on their face... My cousin even stated that her food wasn't hot. The second waffle I received was so bad I couldn't even eat it, nor could I tolerate the awful flavor of the iced coffee. I don't think I'd ever want to go to another IHOP again after this. read more

Horrible service. Seriously think that our waitress was on something. Never brought anything we asked for. Had to get our own drink refills, own condiments. Tables that were unoccupied had to be cleaned as people come in, because they were littered otherwise. Our check was never brought out as requested. Food was not the greatest. Sausage tasted like it had been deep fried two days prior. The coffee was COLD! Will not be back here. read more

I have been to this IHOP on 3 different occasions. The first time I went service was poor but tolerable. The second time I went three waitresses spent more time having a conversation and joking around then serving the customers. The third and final time I went I waited 5 minutes to get seated then only got seated when I walked up from the front area to the back. I ordered coffee and after 10 minutes got up and walked out without any coffee. When I'm in the area I would eat anywhere but this location. I normally seek out IHOP and usually have a good experience. read more

The service was awful. Rude waitress, slow service, cold food. My meal had sauce on the side in plastic containers that had clearly been microwaved u til the had melted, when I asked for NEW sauce to be heated up in a glass bowl she poured the melted plastic sauce into a glass bowl and brought the same sauce back. any request was seen as an inconvenience. I've been here twice in the past 2months and the A/C has been out both times. They DO NOT HONOR COUPONS for the chain because "they are under different ownership" I highly discourage eating at this IHOP. read more

Coffee cup had lip stick still on it. The food tasted like it wasn't cooked long enough. I'm not going to eat here ever again

If you work for UberEats, Door Dash, or any other sort of food delivery service, do not accept any deliveries where you have to come here to pick it up. I wait at least 30 min to get my food, some times more. I try to wait at least 15-20 min before i come and still get stuck here waiting. Employees cussing at each other and yelling in front of customers as well. read more

Worst service ever. Our food came out with the wrong type of sausage and the waitress started yelling in the back that we ordered the wrong thing about 5 times. We could her her from our table 15 ft away. Took forever to get our food and it wasn't busy at all. read more

This place is terrible! I wish I was given the option of zero stars. We have given them two tries. Terrible service! Some guy was in the back screaming the whole time we were there. The line to check out was a mile long. The girl checking us out would disappear to go get syrup for the Togo customers instead of being the cashier she was hired to be. Never again! read more

If I could give this store zero stars I would. They NEVER get your order right and if you ever get your food besides being wrong it's cold. And don't get me started on the on line App. If you use it don't trust them make sure you check everything they don't even give you syrup if you don't check. Make sure you really check your order I blame myself for thinking that people actually do their job. read more

It's IHop, what else is there to really say. Decent food, decent prices. Service was good as well.

I wanted to get take out for breakfast but after waiting for 10 minutes, being ignored with people were sat, I decided to just leave. No one seemed to care, even though lots of the wait staff saw me standing by the register, holding a menu. I'd rather drive the distance to the Prattville location instead. read more

Me and my family came here to eat in the evening, our server was great and was chatty and awesome!!! The food was amazing and it all came to a reasonable price!! read more