The waitress did not want to help us she was extremely nonchalant and could care less that she was our waitress && owner is rude and disrespectful.
All over 2 eggs!
I went to IJ Canns for brunch with 2 of my friends for brunch! As we walked in, the hostess was amazing as always! But as the waitress came to the table, we could already tell by the "are you ready to order yet? And "what are you having?" tone that she was not having the best day. Which was fine. Everyone is entitled to be off.
We waited for over 30min for our food, with her never once coming to let us know it was on the way or even to apologize for it taking so long. I looked at my plate I saw a mushroom omelette with goat cheese crumbles on top.
When I reminded the waitress that I had asked for scrambled eggs with mushrooms and goat cheese, she snapped that her manager had seen the plate when she went past him and he said those were scrambled eggs. (Which makes me think she questioned them, too?!) But I told her it wasn't, that I ordered this before and I had never gotten it like this. She said well those are scrambled eggs. I said, "well can I have something else then." And she said, "sure but he's gonna make you pay for that, too." I said, "so I have to eat something I didn't ask for and something I'm not happy with?!?" When I asked to speak to the manager.
When he came to the table you could tell he was a ready to fight, I let him know that I ordered scrambled eggs and that's not what I got. But to my surprise he begins to yell, point his finger and tell me that what's on my plate is scrambled eggs. I tell him that no it's an omelette and tell him my cheese isn't even melted. So he begins to go back and forth with me about the definition of scrambled eggs. So I said you're the manager? He says, "no, I'm the owner!" He says are you gonna tell me that's not scrambled eggs and I said yes. His justification was because the eggs had been scrambled to make what was on my plate that was fine. And tells me that he's been doing this for 50 years and that's scrambled eggs on my plate. At that point I say, "are you really arguing with me about scrambled eggs?! The bottom line is this is not what I ordered and I'm not happy with what I was served." He then says fine I'll remake them for you and goes to snatch my plate.
Now mind you, I said we had been waiting for over 30min for our food. So I'm holding on to the plate and say, "can I at least keep the rest of my food and you just bring me new eggs?!" He said fine and then stands there huffy and annoyed the whole time while I'm putting it on a plate on the table. After he walks away from the table, we were all truly taken aback! We couldn't even believe what just happened! I could not believe I was argued with and treated so rude and disrespectful about some scrambled eggs by an owner, none the less.
The lady behind us heard it all and was just as shocked as we were for how he acted. At that point me and my friends all just kinda sat there like what just happened. We were all just bothered, frustrated and had completely lost our appetites, and let's be honest, no one ever wants to eat something from a kitchen after you've had words about your food, cliché or not!
when the server came by I let her know we were done. She said well he's taking care of yours, (?!?) but I need to get their checks. I said no we're completely done. We're not eating here! We got our stuff and as we were getting up, a plate of more correctly scrambled eggs comes to the table. I told the young lady, who had been the nice hostess who seated us, thanks but no thanks!
So if you've been there you know you have to walk past the kitchen service area. And he and what appeared to be most of the waitstaff were all standing there. So as we were leaving, I let him know we were done and we were leaving. I told him the way he acted and treated me was wrong. He says, "I remade the food for you and now you're leaving?! Fine get out! Go!" And we left. read more