Their delivery service is the absolute worst! After spending $1,500 on bookcases we thought it would be super convenient to spend another $90 on getting it all delivered. They sent us an email saying 8am to 8pm would be our window but we were relieved when they called and said they would be there from 2pm to 6pm however they didn't show until 9pm and two items were damaged. read more

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Bistro. Best reason to come. Yummmmmmy. Swedish meatballs are to die for. The marketplace is amazing.

Came back to do a return this time, and it was a fairly seamless process. In full transparency, I haven't returned anything in almost a decade, so count this as my first time. I didn't realize that when you walk in , you have to check in at the kiosk (literally right in front of your face at the returns & exchanges entrance). Luckily, the nicest woman was sitting there watching me aimlessly wonder around looking for a place to grab number, and she guided me to check in at the computer. **picture Barb and Adam Matlin taking a number in Beetlejuice movie** maybe some signs that say "check in here" on the floor a voice system that goes off when you walk in would be helpful. As I checked in, I got a text to start your return while you wait. Genius! Absolutely genius. It wasn't too difficult plugging in your product id's from your receipt for a few items, but probably a lot of work for a lot of items being returned. Im surprised there wasn't a scan your product barcode option. Anyhow, the team seemed super on top of it. Quick, friendly, and even my associate helping admitted that the self-starting returning option was fairly new to them as well. read more

This place has no customer service whatsoever. Ordered an entire closet to be delivered. Waited 12 hours for it never to arrive. Then we were told we weren't home when they tried (LIE) then a sweet employee said no I know you waited. It had a broken down truck... three days later after over 20 calls they deliver it to the store. Then we come to store to pick it up and they will only credit for delivery fee which they should do anyway because it wasn't delivered. They acted like they were doing us a favor by giving us the delivery fee back. I said we don't get 10% off or anything for wasting three days and over 20 calls... BIG NOPE!! No wonder no one shops here anymore.. at this rate they Are going to end up like KMART OUT OF BUSINESS... what a joke!! read more

I've always loved Ikea. But something's been going on here in the last 16 or so months. It's ALWAYS dead. Always. No customers. Why aren't people shopping here anymore? Could it be the pricing? Perhaps. It's been a pastime for me to walk in the exit and go to "As Is" first. First inkling that something's amiss is that the As Is items are not really bargains anymore. You can do better elsewhere to be honest. Even Facebook Marketplace is better. Second thing I do is walk backward through the "marketplace" from garden to kitchen. I've been looking for a cheap small plant pot for a very long time. $6-$8 for small ceramic pots at Ikea? Hmmm. That's not that cheap. They have very small molded plastic plant pots for $5-$6. I was expecting to see something, anything for $1.50. That's the Ikea I know. That Ikea is gone. Maybe that's why it's always dead inside Ikea now. Makes me sad. read more

Friday afternoon is the time to go to ikea if you don't want to be in a sea of people or waiting in a line at checkout!

It's always clean and well organized. The app is helpful to see items are in stock and the quantity on the app is pretty accurate! Plenty of parking spots, clean cafeteria! After the checkout point, there's also a shop where you can buy packaged and frozen food (like their meatballs) read more

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IKEA always has good value for the money, however their corporate strategy is a massive Fail when it comes to customer service. The fact they use TForce logistics to deliver their orders shows how little they care about their customers. I've ordered furniture from West Elm, Crate & Barrel, Costco, Target. IKEA by far has the worst delivery and logistic practice. Why use a company that is loathed all over Reddit & Google with 1.8 star ratings for delivery? Twice this delivery company stood me up causing a domino effect in scheduling. Will never get anything delivered from ILEA ever again. read more

I love Ikea and I especially love this Ikea, because I can shop without the crowds that the Burbank, California had that I used to shop at. My paternal grandparents were Swedish immigrants, so I grew up with a lot of Swedish influences. A lot of the food that Ikea sells in their marketplace bring back fond memories of my youth every time I shop there. Although some of the items aren't high end, Ikea has so many treasures just waiting to be discovered. The Swedes are extremely practical, ans a lot of the merchandise at Ikea reflects this. Anyone living in a small space can especially benefit from their displays for excellent ways to stay organized. I love to browse thorough the giant store space, looking at all of the creative decor and cool things you just can't find anywhere else. We always eat at the Ikea restaurant when we shop, because the food is excellent and well priced. read more

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HORRIBLE customer service. I will never do business with them again. I'll be taking them to court regarding this issue. They offered me a 50% refund nine days ago in which I never received and I called back and requested 100% refund for not fulfilling their guidelines and policies. Now they're not even acknowledging any of those request. They're offering me a small gift card instead now as compensation. I had already opened the case with IKEA on 1/21 and I have it all on recorded lines on my own information. I have proof that they are lying and that they offered me that 50% first and then 100% Refund a week later as they never honored their word. I'm so glad I recorded everything and wrote down all the facts and information. Horrible business ethics. I highly recommend never doing business with them. Stay away!!! See you in court IKEA! read more

Supermarket has good things but frequently not available. Drove 27 miles for two specific items and not in stock. How often am I to supposed to drive there to find what I need? read more

IKEA is a go to for cheap, cute and simple home items. It's located in Tempe close to AZ mills and is huge. You can find everything from kitchen utensils, furniture to food and plants. They are very organized and there is a map of the store if you're looking for something specific. I needed some stuff for the kitchen and loved walking around to see what else I didn't need. They also have a cafe where you can load up on the famous Swedish meatballs and snacks. Checkout was a bit busy as they didn't have many registers open but it went smoothly. I enjoy having an IKEA to shop at in the area and will be back soon I'm sure! read more

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Service is just not what it used to be. Ordering something from the meat or fish counter is slow. It appears as though they're understaffed. I had to stock the bin basket myself, and it wasn't even crowded. I think the bar was set pretty high at one point and now it's just going downhill, but oddly the prices are the same or higher. read more

"Who goes to IKEA for furniture?!" -Me "Who goes to IKEA for the food?!" -literally everyone else I have only been to IKEA a handful of times and that was because I was craving their Swedish meatballs! You can't beat 8 Swedish meatballs, mashed potatoes, and broccoli, for $5.99!! They also have chicken tenders, fries, and Mac and cheese! Bf opted for the pork shank, mashed potatoes, and broccoli for $8.99 and it was excellent! The pork was falling off of the bone! You really can't go wrong with anything from their cafeteria! The only thing bf says is that the portions are "European" aka smaller lol. You can also pick up a bag of the Swedish meatballs by the check out! They make it easy enough to find the cafeteria but it's a maze trying to get out after that haha! No prob, IKEA has some really great deals!! We got a king duvet for $15!!! marked down from $40!!! And $40 ain't bad either!! When the deals are THIS great, yes, it is busy. Unlike previous posts I have seen, there was no line to get in. Pre-COVID people were oblivious to personal space and that has not changed... something to be mindful of but at no fault of IKEA's! I did see staff sanitizing the dining tables frequently! IKEA makes for a fun afternoon with good eats and good deals! read more

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Outstanding service today by Christopher in the kitchen planning and home design department. We were able to sit down and design with him. Our new workspace ian our guestroom. The project turned out outstanding, and we could not be happier. Thank you Christopher an IKEA for a great job today. read more

We have used the lkea cabinet system in our old home and redid all the cabinet in a kitchen. It all worked well. There is a learning curve. We were happy with the cabinets and the hinges. We moved to a new house and have spent over one thousand dollars for a cabinet system in the new house. Have had nothing but TROUBLE with the new hinges. You can not get a good one out of of a half a bunch. The screws are made of some kind of very soft metal . Any pressure and you mess up the heads and then the hinge cannot be adjusted. So then you have to buy a new set of two. We have returned several for that reason. Thankfully the return policy is great. We have wasted several hours returning hinges. They need a new hinge system or not get them from China. read more

This store was very well kept and everything was neat and organized. The employees here were friendly and professional. I loved the wide selection of items I could purchase at a reasonable price. read more

I need to update my review due to a recent very poor experience. I will only remove one star because we generally don't have issues of this magnitude with IKEA and I hope we won't again. I purchased two desks and the needed legs were not in the self-service space. When I went to the help desk I was told they were not available in black but there were 7 in white, however they couldn't locate the 7 (which wasn't enough anyway). They told me to have them shipped would be a minimum of $45 shipping and they weren't expecting any more in any time soon. They directed me to a wood leg option that cost double what the desks cost. I went to the ikea app, ordered the legs and picked them up from the same store later that afternoon. A waste of my time, gas, and effort because your systems are incorrect and your employees are not appropriately informed. By the way, shipping via the app was $8...nowhere near the minimum $45 that I was told. read more

IKEA - Exactly two registers open and both of them have lines out the door. Come on, IKEA!!!! - Furniture Stores Near Me - Tempe, Arizona

IKEA is a fascinating place because it checks off so many different boxes for people and their varying needs. Looking for inexpensive furnishings for a college dorm, air bnb, etc? They've got plenty of options. Are you an event planner or just love hosting and need to stock up on candle holders, jars, vases, textiles , etc. They've got that covered too. They make kitchens, bathroom vanities, living room furnishings, office furnishings, beds, closets, lamps, and all the accessories you could dream of. It's a lot, almost too much. And unless you can read their floor map, you're in for basically trekking the entire maze of a store to reach your desired destination. For me, IKEA is more of a 3 in terms of it meeting my personal needs. Where they do pique my interest is in their storage bins! I love their white storage bins with lids. They're great in pantries, closest, bath, garage, etc. I only really go there for specific things, which is rare. Our last visit was to look at a closet system for a remodel project. Designers and modern architects are huge IKEA fans because they like using the IKEA boxes for cabinets and then customizing. If only I had the vision to see what they see in it. And thankfully they know how to build these things out because there is no way me Or my husband could build one of these things. Achieving a nice look with IKEA furnishings is possible. I think it just takes a lot time, patience and multiple visits to find all of the hidden gems In there. read more

I have always been a fan of ikea.. I could spend hours there roaming the staged areas upstairs followed by the aisles and aisles in the marketplace .. Swedish meatball dinner in the restaurant .. love all of it. But their home delivery service needs some improvement.. I ordered a bed and mattress for delivery on Saturday and was given paperwork and told to go pay at the register and expect my delivery on Tuesday .. as I was walking to the car with my receipt i realized the bed was less money then expected so I went back in and found out the center support beam and wooden slats were not included in my order. I went back to the home delivery counter and asked them to be added and I'd go pay at the cashier.. seems easy enough. But NOOO I was told I needed to go grab a cart and pick the items out of the warehouse, stand in line and pay and then drop them off at the delivery counter in the customer service area and have them tie the two orders together. It's Saturday my delivery is Tuesday why would I need to pick something for an order that hasn't even left the store yet, there's 3 days before delivery. It took me an extra 30min to find a cart, pull the items, stand in line again and then go wait in customer service for the one person who knows how to tie the orders together. What a waste of time! This system is whack .. your employee failed to put all the pieces for the bed on the order .. to ensure everything makes it on the truck one person or team should pull that order plus any revisions not the customer. read more

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4.5/5 stars This review will only deal with this IKEA online orders and their delivery service. We found a perfect table that a friend had and she told us it came from IKEA and the info on it. We didn't want to make the 6 hr drive to pick it up so we're happy to see it they would deliver this really heavy, solid wood table. We found it online, ordered it without any problems and it was delivered (though a bit expensive to deliver) and brought inside without any incident or problems. We really enjoy the table and I would recommend IKEA online and delivery service. read more

This review just covers the restaurant. The rest of the experience was mostly typical IKEA. Unfortunately, due to the poor quality of the food and the rude attitude of the employees we interacted with we are swearing off the restaurant on future visits. We have been enjoying our Swedish meatballs and Greek salads for ages. Today's plan was to do the same, IKEA ruined that. For some unknown reason they decided to eliminate the Greek salad from their menu. The choices were now either chicken or Caesar salad, neither of which looked very appetizing. In fact they both were anemic compared to the Greek salad. My wife opted to get the chicken salad anyway figuring she could add to it with an add on salad bar. I went ahead and got the meatballs as usual. When we got to the salad bar, it was almost devoid of lettuce. The bin was empty, and there was zero dressing. We told one of the servers, who did nothing to address it. After getting the attention of a second server, after an eye roll he went and retrieved 2 pouches of light Italian dressing for us. As we reached the register my wife asked if she could get a to-go cup for her favorite drink. She was informed that only water was available due to a burst line in their drink machine. However she could go downstairs and get her drink from the hot dog shop on the first floor. Upon asking if she could get help with that since she is handicapped - after the obligatory eye roll, the cashier said "there's an elevator over there" - WOW! Okay, so that's a big fat no; not to mention a "no help for you lady!" So we sat and ate our food. It was as if we were in an episode of Restaurant Impossible because there was literally no flavor. The food was "Blah". It neither tasted good nor bad, just "blah" After eating we left and went downstairs to leave, but my wife insisted on talking to the manager. She listened and was apologetic, and contrary to our wishes refunded the meal Evan as I was writing this review, knowing full well I was continuing to finish it. She tried to explain about supply chain issues, etc. But honestly, most of what we observed was poor management and lack of focusing on the customer. The menu changes were clearly driven by cost cutting which is out of her control, but customer service is in her control. She needs to focus on what she can control and make sure every customer feels as if they are valued. Believe it or not, there is more to the story, but the preceding is enough for today. IKEA Tempe Arizona get your act together or risk damaging your brand! read more

There is a few things to cover within my visit. First, I had to return a child's kitchen set as the parts it came with were not properly drilled and ready for building. The lady I worked with on my exchange was super sweet! She tried really hard to get me a refund, however due to not having a receipt and the product being over $50 I could only get store credit. I was not upset as the lady was very nice and patient. Continuing my journey me and my family went to the food section upstairs. It wasn't very busy which was lucky as it's usually crowded. My review stars dropped here as the cafeteria staff was very rude and impatient. I tried ordering 2 different kids meal items (max and cheese and nuggets) and were told they were not selling those items today. However, as I was leaving they put out mac and cheese. I ended up going back and having them switch the meal for mac and cheese as my two year old didn't like the meatballs. The food itself was cold, especially the vegetables. The gravy on the meatballs had a weird film on it which made it displeasing. I did end up enjoying the chicken strips though. Plus they are rather filling. Walking around the store was good, all the areas were relatively clean and organized. It's a great place to get your steps in. One tip I will give is using the bathroom before starting because I couldn't find a bathroom again till we got to the end! read more

Went to IKEA in Tempe, Az today like I do a few times a year. Between my home and my classroom, I always need to reorganize. However, today something didn't sit right with my soul. I went to the self checkout lane not realizing there were employee check out lanes. I scanned my items and even double checked to make sure I scanned everything. As I went to pay, I got a notification that an employee needed to help me. This was a bright yellow screen that informed me of this. I also noticed the young brown couple across from me received this notification. Didn't think anything of it until an employee came over to scan EVERYTHING I just scanned . I was floored. I asked what was happening? She said the the ststem randomly selects people. I then decided to watch the everyone else around me to see if they got the bright yellow screen. I literally stood there for about 5-7minutes. Nope, not a yellow screen was seen. The employee kept saying to me that I could go ahead and pay. I said I am waiting until I see another yellow screen pop up saying assistance was needed. It didn't happen. I left everything at check out. My total was about $90 and I witnessed folks with over $200 check out successfully. Needless to say, I will never set foot in IKEA. I will take my dollars elsewhere. read more

We came here to buy a lot of things for our place. There were a lot of people here and it was a hot day. We didn't talk with anybody that worked here but they were available to ask questions throughout the showrooms. It was easy to find what we were looking for and a lot to see here. We have come back here a few times and each time had a lot of people walking and shopping. The parking lot was mostly packed but we still found a parking spot. We will definitely come back to buy other household items. read more

IKEA - Furniture Stores Near Me - Tempe, Arizona

I've been to several Ikea's in several states and they are pretty much all the same. Ikea isn't the highest quality furniture, but the price is usually right. When we came this last time there was a ton of items out of stock here. The prices on some items seemed kinda pricey too, for the quality. I still think Ikea is a good option for furniture for certain pieces and/or rooms, and for certain stages of your life. It is such a maze and can be confusing on how to get out if you want to leave the path early haha, but it is laid out pretty good. I learned recently that their plates/bowls are more non toxic than other brands (if that is something you appreciate). They do not use lead or cadmium in their kitchen products such as plates and bowls. They are great prices and better for you! I love that Ikea has a restaurant - cheap prices, yummy food and healthy options. They kind of need a restaurant with how big this place is and it is such a big outing usually - taking up most of your day. read more

The cafeteria food is horrible. The presentation is horrible. The food is horrible. It tastes bland. It's high priced and the desserts look like processed crap read more

Only one. Ideally in arizona.. Big space. Clean. Nice people. I like this place. Service good. read more

I really do like some facets of Ikea but the thing that irritates me the most is the 12 hour window they give you for delivery. They charge for delivery, even if it's a huge order. My supply houses deliver for free because I purchase over a dollar amount that makes it worth their time. They also give me a 3 hour window. I think Ikea needs to put a little more thought into their delivery customer service. When that goes up, the review goes up. read more

IKEA - 12 hour delivery window? Really.... You charge for delivery so it's not like you're doing us a favor. - Furniture Stores Near Me - Tempe, Arizona

Well I hate writing a bad review but the online/phone customer service is terrible. We had a drawer/shelving until built by a planner at the Tempe store who ordered the wrong thing and IKEA's customer service will do nothing to remedy the situation. We paid for delivery and they will NOT send the correct items and told us we have to drive back to return the wrong parts and get the new ones. They are an hour from my house. That was the resolution, they do not care about the customer whatsoever. The upside to IKEA always has been that they have a vast selection of items and great cost/item value. However, this situation puts this IKEA store on our "will not purchase from again" list. I guess this type of thing is why Amazon is taking over :( read more

Store seemed slow from what I could tell on a Monday afternoon. Paid for 2 plumbing parts and they were brought out an hour later. Not sure what was going on here. Recommend avoiding that pick up line if you're in the store shopping. read more

Update! IKEA finally gave us a refund, sadly it was a partial amount and it's not worth my time. I wish 0 stars could be an option but anyone reading my review will get it. IKEA stores = fine for an inexpensive option. IKEA Online = Frustrating, exhausting, annoying and not worth it... EVER Happy Shopping read more

Ridiculous line for returns immediately after opening. One clerk with zero speed. Absolutely unacceptable. I could not be more dissatisfied right now. Management needs to address the issue. Plenty in line saying that's how it is all the time. Twenty minutes on and two returns completed. Pack a lunch. Apparently the plan is to make people wait until they give up. read more

IKEA - Returns at 10 am - Furniture Stores Near Me - Tempe, Arizona

Cool showrooms and huge assortment of products. Multiple places to eat and they do have amazing meatballs!! Price varies depending but found great deals. read more

Not my favorite place to go. There I said it. It appears their inventory is a bit smaller but the process to check out is not as easy anymore. More items you need to have them pick it and bring it to you, which is not a fast process. read more

Horrible customer service. No one in the store or on the customer service phone number knows anything and they don't listen to customers. I went into the store last week and needed to purchase new furniture for my apartment. I wanted to do apply for an IKEA credit card. I went to a girl who was at one of the customer service booths in the warehouse and she pointed to a kiosk and told me I needed to apply there. I went to the kiosk and it wasn't working. Went back to the girl and told her, then she said I could do it on my phone. There was some issue with that and it gave me an 800 number to call. Call the number and the agent answering told me she couldn't help me. At this point, my very patient daughter in law who was with me got on the phone and she got nowhere. I told her to just hang up. I put back everything except the two things I really needed. But, it gets even better. My two items needed to be delivered. They told me that they could deliver my two items on Thursday, which is tomorrow. Then I got an email saying they would be delivered today. I was suppose to receive an email with a 4 hour time frame. Email never came. I called the customer service number and asked to speak to someone at the Tempe store. Well, they don't put customers through to the store, but, they can do it themselves, so, they put you on hold while they call the store. And, guess what, they couldn't get anyone online. So, after 4 different calls, I find out that my items were going to be delivered, but, the driver never showed up. Think it had anything to do with the fact that it was NYD and he probably was off! So, I reschedule for Saturday, the 4th. Get a confirmation email from IKEA, but, now the shipping company has not been updated with that information. I have no idea if my items will ever show up. At least I have the option of cancelling the order. At the end of all of this, my daughter in law asked me if I'd ever shop at IKEA again. I told her no, I wouldn't. read more

I would normally not review a big box store, but today IKEA showed itself to be an exemplary shopping experience and therefore worthy of their own review. This evening I accidentally left my phone on a shelf while looking at another item. 30 minutes later while trying to check into the warehouse furniture in order to lift items I realized my phone was not in my purse. I began retracing my steps and panicking - I thought for sure since an hour had passed in a very busy store my phone was gone. I didn't find it. I stopped and asked an associate. She quickly called Administration and THEY HAD IT! I had to describe it and I was able to pick it up! Unbelievable!! Thank you IKEA! read more

Eddie helped me at the self service register. He saw that I was going to need assistance putting 2 very heavy boxes in the back of my SUV. He told me they were shorthanded in customer service and if he could get someone to relieve him he would help me. He told me to go get my car and back it up and he would be more than happy to put the boxes in my car. He was a life saver! Now that's customer service. Thank you Eddie!! read more

Lot of great ideas for home decor. Huge place with varieties which are very cheap as well. Most of the furnitures are light weight which won't last for many years. Probably best way is to buy furnitures which are not for daily use. But the way store is organized is worth appreciating. Cafeteria- Cheap items on menu and tastes awesome. Their world famous swedish meatballs are really very nice. Forgot the name of dessert but as in attached food pic , this pink joy of sweet dessert was the best. read more

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This place has it all including a food court and bistro! I signed up for the family plan online before going to the store you get a free hot drink every time but sadly the bistro was closed when we went. We did start our day off with eating in the cafeteria and the food was great. And then we started our long track through the store half way through between the lights and many things to look at we started to not feel too good. Not the stores fault it's a big store we didn't realize we probably shouldn't have looked at every single show room and every single product. Next time we will just go and get what we need. A lot of the items are greatly priced and if you find good IKEA hacks the stores for you. read more

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