Its great The customer service is nice there very patient and help get all the details

Car buying is usually a high stress, difficult process with a lot of negotiating and inefficient interaction between customer, sales staff and manager. That was certainly not the case with Ilderton of Charlotte. Jeff Stephens was helpful, courteous and knowledgeable making purchase of a handicap van to transport my wife a pleasure. I will not hesitate to go there again when the need arises and would recommend them to anyone needing a handicap accessible van. read more

This is an on going review and issue with this company. I am adding to my previous review, below I found out recently, that my maintenance facility manager , bought $800 new tires from Ilderton , He took it there without my knowledge because he was having problems with one of the new tires, that he had recently purchased there, but he was told by Ilderton technician, they couldn't no longer service or assist my company with the vehicles they sold to us, because they were instructed not too, so again this is showing their business ethics and integrity . I called Ilderton Conversion and was told the corporate office instructed them not to do any business with my company. I requested corporate number, but they refused to give me the number , if there really is a corporate number to provide. This truly is a nightmare. Please do your research on any company better than I did... Ilderton Conversion, dealers,regarding deceptive business practices, predatory sales tactics targeting senior citizens, and the repeated sale of defective commercial vehicles ("lemons") to my company, Helping Hands Network LLC. Helping Hands Network LLC provides essential medical transportation services for senior citizens and individuals with disabilities. We rely heavily on safe, functional vehicles to transport vulnerable members of our community to their medical appointments. Unfortunately, Ilderton Conversion, specifically a representative named Mike, has severely compromised our operations and caused extreme financial hardship through a pattern of fraud and misrepresentation. The timeline of events is as follows: April 2022: My company purchased a 2019 Chrysler Pacifica from Ilderton Conversion. The vehicle quickly developed severe mechanical and electrical issues, including a failing air conditioning system, a blacking out main computer console, and malfunctioning automatic doors. Ilderton's service department was completely unable to diagnose or repair the vehicle. April 2024: During an attempt to resolve the ongoing issues with the 2019 vehicle, I purchased and installed a brand-new auxiliary battery for it. November 2024: Because they could not repair the 2019 Pacifica, Mike persuaded me to trade it in for a 2022 Chrysler Pacifica, guaranteeing it was a reliable, high-quality vehicle that would not suffer from the same issues. During this transaction, Ilderton carried over a $29,000 negative equity balance from the defective 2019 vehicle, inflating the total balance of the new vehicle to over $60,000. Furthermore, Mike explicitly assured me that the brand-new auxiliary battery I had just purchased in April 2024 would be transferred into the 2022 vehicle. Current Issue (May 2026): The 2022 Pacifica began experiencing the exact same catastrophic electrical failures as the previous vehicle (AC failure, computer blackouts, and door malfunctions). When my assistant, James, brought the vehicle to Ilderton, we were told it was beyond their mechanical capacity and that we needed to take it to a certified Chrysler dealership. I recently took the vehicle to a reputable Chrysler dealership for a proper diagnostic evaluation. The service manager at the Chrysler dealership uncovered definitive proof of fraud: Ilderton Conversion never transferred my new auxiliary battery as promised. Instead, they left an old, failing auxiliary battery in the 2022 Pacifica, which directly triggered the recurring electrical failures. It is clear that Ilderton intentionally withheld this component to resell it or keep it, while leaving me with a malfunctioning vehicle. The Chrysler dealership provided copies of the old Auxiliary battery that left in my vehicle, and showed me how the new replacement supposes to look. When confronted, Ilderton shrugged off accountability, stating that the "stop-start" systems in Chrysler Pacificas only last a year and that the vehicle is no longer their problem. This critical information regarding the vehicle's known defects was deliberately concealed from me during the sale. I believe Ilderton Conversion knowingly and willfully took unfair financial advantage of two senior citizens who lacked specialized mechanical knowledge. They have trapped my business in over $60,000 of debt for a vehicle we can no longer safely use for our disabled clients, all while capitalizing on a vehicle we no longer even own. read more

I found the staff to be very helpful as I navigated a rental van for our first adventure out with a family member in a wheelchair. I will certainly be a repeat customer since transportation is now a minor worry for getting out and about. read more

I had been looking for a Mobility Van for quite some time when I happen to see one I was interested in featured on your Company Website. The Ilderton Branch closest to me was Charlotte, NC. I called and spoke to Bobby Rolfes, he was very accommodating and very easy to talk with. The car however was located in the Charleston, SC but Bobby said he could make arrangements to have the car brought to Charlotte if I wanted to come in and see it. I told him to wait and let me think about it before he went to all that trouble. Bobby explained that I wouldn't be obligated to anything and he would be happy to have it brought up. I had never had a car dealership associate extend that type of offer. I had also visited a competitor in the Charlotte, NC market and had been working with them for a while. About a week later Bobby called me and said he had a car he thought I would be interested in. Boy was Bobby right on the mark. I went up to take a look and it was beautiful, everything I was looking for and then some to boot. Needless to say Bobby worked with me to get a fair trade in allowance on my current car and introduced me to Mike Alfaro who was over Credit. Mike was able to get me good terms and a payment schedule that worked within my budget. Believe it or not all this was done in 3-days. The other dealership I was working with had been trying to work a deal for me for almost a month and was trying to put me in a Van I didn't even like. If you are looking for a Mobility Van don't look any further then Ilderton Conversion Van. They have the ways and means to put you in the Van you've been looking for. When you visit Ilderton you become a member of the Ilderton Mobility Family. I know I'm glad I did and I can promise you will be too! Thank you Bobby Rolfes, Mike Alfaro and the whole Ilderton Staff for making me feel so comfortable. You showed me that my needs were just as important to you as they were to me! read more