At first I thought I had found the best place and nicest people. Within the first week of me having…read moremy Audi Q5 I advised them there was an oil leak and was advised that they (Audi's) burn oil and it was normal. when white smoke is coming from your tailpipe that is not normal for ANY car. then two weeks after purchase I brought it back and the engine was flushed. I continues to voice concerns as I need my car for work and wanted to know how long the car was really going to last. Then I bring it in for an oil change and am told I have a blown head gasket and will need a new engine. Allen wanted to put stop leak in and send me on my way. His other partner and mechanic actually tried to help me and get it fixed but Allen would not help pay for any of the work that needed to be done. I don't feel that someone should have to put 5-6 thousand dollars into a vehicle after only having it three months and previously stated concerns with this same issue. Now I have a car that I owe the full price on and it doesn't run. I changed my Google review and got a call from Allen worried about why I changed the review instead of worrying about what is going to be done with my vehicle. VERY UNPROFESSIONAL AND RUDE!! I had actually referred people to him thinking he was good and honest. And still no help with fixing the problem

Alan and Dallas are very sneaky and unprofessional! I was abruptly taken out of the vehicle on…read moreSeptember 6th 2024. Alan would harass me with calls from another number that I have listed below in the photos. He wanted me to pay upfront for multiple days instead of renting daily! I reported this to you all on several incidents and it was stated that I just need to make a review. Which I did but I do believe Alan needs to be banned as a host as well as Dallas the co-host. Dallas the co-host called me and messaged me on September 6th 2024 stating the rental was booked for 2:30 pm. I believe this was on purpose because the day before Dallas wanted me to rent long term with their rental company. In which I declined because I wanted to go through Turo instead. I have added those photos of the text conversation as well. Now with the mileage that is incorrect. They took the vehicle abruptly for a reservation on September 6th, 2024. I shouldn't have been charged a day, a late fee, gas fee, and now mileage! I wasn't able to fill the car with gas nor was I able to get the mileage because they took it. Dallas decided to put the mileage of the vehicle in the photos a day later on September 7th 2024 at one something.. The photo with the time stamped is listed below as well. Those are the miles of the last rental that was at 2;30pm on the 6th of September. I don't like to be taken advantage of or something trying to steal from me. I look forward to you all looking at the evidence and swiftly dismissing this! As well as banning Alan and Dallas from hosting on Turo. Thank you

My review is overdue, but thats probably better for them since it has been nearly a year and I am…read morestill just as happy as the day i drive off the lot. I was looking for a specific make/model, saw one i liked online at a decent price and Journey Auto sales was the dealer. So I bought my 2003 Trans AM from them, they had just raised the price that day, (he showed me the paper work) but hadnt updated the website yet so we still worked off the old price when negotiating and they gave me what I felt was a very fair price. I found 2 small issues during my initial inspection and test drive and they took care of both issues prior to me buying the car. Would buy from them again and would recommend them to someone looking for a car.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

Two experience perspectives below. Would give 2.5 stars if I could because one was a 5 star and the…read moreother a 1 star. But always recommend you do your research and go with your gut. These are just my experiences. Experience #2 2022 Traded in our larger family car for a smaller, safe suv for my daughter's first car - she has her permit so her practice driving was gonna be in this car. Found a decent looking Ford Escape with low miles. Had a couple of concerns on the test drive that were dismissed in a manner that made sense at the time. Unfortunately they wound up being a little more serious - 3 tires that needed patches and a bad battery that impacted the electrical system. On top of all that, less than 1 month into ownership the transmission (torque converter) started causing a shutter between 35/45mph. I mentioned some of the issues to CAG via text and email - was nice about it at first - but was told that because the car I traded in wound up having transmission issues (which we had discussed prior to the deal) there was no room for good will. Ok. I had the warranty anyway. I had asked for a warranty that would cover everything minus a deductible and purchased it. Low and behold the warranty actually will only cover about half the cost - so $1500+ out of pocket.(Was told I should have read the fine print. Yep. I should have.) Told the dealer this and again was given several reasons why they were not responsible for any of it - with the exception of an offer to possibly reimburse for the battery. So their website says they "stand behind their cars" but in this case they were several hundred miles behind it. Major repairs like this within less than 90 days... shouldn't be the customer's full responsibility. They never offered to have their own mechanic look at it. Never asked any questions or expressed any concern for the issues. Didn't ask if my daughter had gotten stuck on the side of the road or anything. It turned into a back and forth with no resolution not even agreement wherein both sides don't win but also don't lose. I'm out the money for the car, the warranty and the repair. Buyer beware I guess. Experience#1 2019 Cody and Duke took great care of my elderly parents. We were looking for an affordable, but comfortable and reliable vehicle. The CAG team were fair, and certainly went far above and beyond what one would expect from a car buying experience. Respectful, caring and sincere. Thank you!

For the past 6 months, I've been looking to buy a used car. I've been to the main dealers, carmax…read moreand the small local guys. Well, a few months ago, I went to Charlotte Auto Group. I was blown away at the condition of their cars. I looked at a high mileage Volvo and at all the other dealers, the car was not detailed. The seats looked bad, the carpets sort of clean. At this place... wow... the car interiors were amazing. Like brand new. The tires have full tread and to top it off, they give you the CAr Fax, and the independent inspection results so you know what is wrong with the car... if anything. Finally, they show you want they fixed. When we went to buy the car, Duc (the owner) told me he had a few things that still needed to be fixed, put it in writing they're going to fix the headlight and the visor. Amazing. Duc and his wife Michelle are the best. My wife and I will NEVER by a car from anywhere else. You gotta check this place out.

Highly recommended! Most Honest car dealer we ever dealt with. All cars are sparkling clean and…read moresuper reliable. AAA +++

A perfect car dealer to purchase quality cars. We purchased our fourth car in a row the day before,…read morefrom World Wide Motors (since the year 2016). They really work hard to satisfy their customers. They are honest and hard working to please the customers. Nikolay did his best to complete the trade-in and sale paperwork. We highly recommend This dealership to new customers.

I tried this business through Yelp recommendations and so glad I did! They easily diagnosed the…read morenoise when others denied a problem. Scheduling was easy and timely. Everything was done as quoted and my car feels brand new. Their prices are fair and competitive. Highly recommend!

Fast Service, towed my car in and it was done same day!! Thanks guys! Tomas was great to work with!read more

Had a great experience with them! More than helpful and felt like they were constantly informing…read moreand helping along the way! We used their derive side as well, and felt like they were very reasonable and fast! Highly recommended!

Overall I am very pleased with my interaction with this dealer. Chris, the sales rep, was great…read more He was very responsive and never felt pressured to buy a car. We reached an agreement on the price and we completed the sale. It took no more than 30 minutes to do all the paper work. We bought a 2014 Passat, the car overall was in great condition. There were a few missing items such as: Jack, mirror knob, right rear view mirror, but Chris provided them to me within a week. Keep in mind it is a used car so there is always things that you might end up doing. I did spend an additional $1.3K on regular maintenance stuff after I bought the car (Spark plugs, brakes, coolant flush, serpentine belt, oil change, an oil leak repair, and a new battery). They probably should have done all that for customer convenience; but then the price would have been higher. I was expecting to spend additional dollars on the car given that it was used. I have had the car 4 months and it's running just fine. I am very happy with the purchase.

I had a verbal agreement with a sales rep (Devin) that was also confirmed by the manager. Once a…read morewritten agreement was set, the price didn't reflect the verbal agreement. Once a confirmed agreement was finally met, all communication from the sales rep and dealership stopped! This was after I purchased an airline ticket to travel down to purchase the vehicle!!! Absolutely the worst experience in vehicle purchase history!!!

Stay away!!! They will take advantage of anyone with low income. They add service warranties, run…read moreyour credit with over two dozen crediotrs. They lie, they are crooked. RUN AWAY from here.

I drove from Rock Hill to Monroe to look at a vehicle that was listed on CARFAX, and I was not…read moredisappointed. It was a total pleasure doing business with Jace and Max. They were both more than helpful and I felt like I got a great deal on a quality vehicle. If you're looking for quality ride at a reasonable price , check with Clutch Motors first. Experience the Clutch Touch. You won't be disappointed.

Let me preface by saying I've been in the Customer Services and Sales industry for over 2 decades…read more(not auto) as well owned several business. Over the years I have become quite skilled at reading people. Jace, Ryan and Team at Clutch Motors are the real deal. Great communication, friendly, honest and stand behind their product even after the sale. I would not hesitate for a second to recommend them to my closest friends, immediate family members, or you. I think most of us can agree, qualities like these in business and life are harder to come by these days. So do yourself a huge favor vs endure the worries and headaches and check them out. Clutch will be the first I call when I'm in the market again.

Chris is a great guy to work with. Great selection of cars as well. All price ranges.read more

Chris failed to show us any kind of integrity or professionalism, thankfully before any monies were…read moreexchanged. We will never return to this business and based on the type of man he clearly is *racist* and the other reviews here to confirm, DON'T SHOP HERE!!! UPDATE: This person's response confirms everything I shared. This, along with the other reviews and his C rating at the BBB should be confirmation for anyone questioning the validity of my statement. This guy is AWFUL. I've shared a photo of his comment in case he deletes it later.