We traded in our 2019 Jayco Travel Trailer on a new 2021 Puma Travel Trailer. It was time to "go…read morebigger". And believe me, it's bigger. We had a very good experience with all of the employees, from the owners to the staff. I would not hesitate recommending Lester's to anyone who want an honest, low pressure deal on an RV.they are great people.

Best place, hands down, to buy an rv. Great service and NO hidden fees! When it comes time to…read moreupgrade, Lester's will be our go to dealer!

If you are looking for a dealership that listens to you, does not put pressure on you but shows…read moreunderstanding and patience than this is the place for you! We worked with Creighton over the last two years, Joe and Daniel the new GM in recent months. No matter how many questions we had they always showed understanding and patience. They honestly have all been amazing to work with. We always left with a smile on our faces and were never pressured. Daniel went above and beyond to find a solution when we were looking for a discontinued floorplan. He worked a miracle and made it happen. Today we picked up our unit and are ready for all the adventures to come!

Terrible service Terrible response…read more The service dept is beyond terrible Will not respond or take ownership of warranty issues Maxie the service manager is beyond lazy Waiting over six months to repair issue and they have the attitude as we just don't care BEWARE

Ran into an electrical issue Saturday afternoon, after hours. Barrett came back in and got me all I…read moreneeded to fix the problem. since we are living in or RV while our house is being built, this was a true lifesaver. Thanks Barrett for great service.

I have a camper that needed a sink faucet and outdoor shower faucet replaced. Called to see if…read morethey could replace it for me and they said they won't install someone else's products. I just need help replacing the items and I would have been happy to pay for the services. I now know why I quit going here years ago. Will not be back. Did give them two stars because at least a real human answered the phone.

Most people expect perfection and every business has flaws but what sets this location apart is…read morethey strive to make things right. Shout out to Gavin for going above and beyond to fix a miscommunication!! He was awesome. The service team was awesome.

RV owners should strongly evaluate where that service is performed…read more We brought our Ember travel trailer to Camping World - Concord, NC for what should have been minor, manufacturer-approved warranty repairs. We had already coordinated the claim and parts directly with Ember, who was responsive and supportive throughout the process. Unfortunately, once the camper was in Camping World's custody, the experience turned into a months-long ordeal. During the service period: * Parts ordering was repeatedly delayed despite the issue already being diagnosed * The manual brake system housing/frame area was damaged while in service * All entertainment system connections were removed or disconnected for unknown reasons * Water line connections broke while the camper was in dealer custody, later requiring repair * Our Lippert jack is now non-functional and must be replaced * The camper sat on their lot for an extended period, resulting in four months of storage costs To be fair, our Service Advisor Ryan Jacobs was consistently professional, polite, and responsive. He appeared to be navigating delays and capacity issues beyond his control. Since getting the camper back, we have also noticed small irregularities such as items being out of place or missing (including brand-new headlamps and flashlights stored inside). While minor compared to the larger issues, it raises concerns about how the unit was handled while in service. Ember's support during the process was excellent. Unfortunately, the same cannot be said for the dealership service execution. Based on our experience, we cannot recommend Camping World - Concord, NC for warranty service.

Where do I start. We stopped in to just take a look and our salesman Raj almost sold a camper to…read moreus. We are still talking about it, but we are just not there yet. We have been looking for a while now and no other camper store listen to our wants like Raj did even the sales Manager Adam listen. They only showed us what we were looking for no other BS like another camper store I will not mention. When we are ready to buy, we will most definitely be going to General RV to see Raj again.

I normally do not leave long reviews, but after everything my family and I experienced throughout…read morethis process, I feel obligated to share my honest experience regarding the purchase of my 2026 Forest River Wildwood Heritage Glen 261FKRB from General RV in Salisbury. Initially, the sales experience was excellent. The salesperson was personable, confident, and made us feel valued as customers. My friend and I both committed to purchasing RVs on April 25, 2026, believing we were dealing with a company that prioritized professionalism, preparation, and customer satisfaction. Unfortunately, once the sale was completed, the experience became increasingly frustrating and disappointing. Before my walkthrough appointment on May 1, I clearly communicated to multiple staff members that taking time away from work directly impacts my income. I explained that it was extremely important for the RV to be fully prepared and ready before my arrival because every hour missed from work costs me money. I drove nearly two hours to the dealership after being told I could arrive early to begin the process sooner. Upon arrival, I discovered the wrong RV had been prepared entirely. Staff had apparently been cleaning and setting up another customer's unit. I was then told my RV would be ready in "15 minutes," but I ended up waiting well over an hour before the walkthrough even began. Due to the delays and lack of preparation, I lost an entire day of income totaling approximately $800. Once the inspection finally started, I immediately identified several quality issues, including improperly mounted ceiling lights, cabinet defects, a twisted cabinet rail, and an improperly sealed electrical/power box in the bathroom. While I understand manufacturers can make mistakes, I questioned why these issues were not caught during General RV's own pre-delivery inspection process before presenting the RV to the customer. The dealership agreed to repair the issues, but during one repair attempt, additional cosmetic damage was caused to the trim area, making the repair look rushed and unprofessional. I was then assured everything would be corrected and the RV would be delivered on May 7. However, upon delivery, the camper had a significant interior water leak, forcing the delivery driver to immediately return it back to the dealership for repairs. After another delay, the RV was finally delivered again on May 11. Unfortunately, even then, the camper had not been properly cleaned from the debris and mess left behind from the repair process. After everything that had already happened, this lack of attention to detail was extremely disappointing. At this point, my frustration is no longer simply about defects. The larger issue has been the overall lack of communication, preparation, urgency, and proactive customer service throughout the process. Nearly every update required repeated follow-ups on my end just to receive basic information regarding repairs or delivery timelines. Spending nearly eight hours at the dealership for what should have been a straightforward walkthrough process was completely unreasonable and reflected poor coordination between departments. To be fair, there were employees who attempted to help throughout the process, and I appreciate those efforts. However, good intentions alone do not fix systemic communication breakdowns and poor quality control. Purchasing an RV is a major financial investment and should be an exciting experience for families. Customers deserve professionalism, transparency, preparation, accountability, and proactive communication throughout the process. I genuinely hope General RV leadership takes reviews like this seriously and uses customer experiences like mine as an opportunity to improve quality control, communication, and overall customer service moving forward.