Had a great experience with them! More than helpful and felt like they were constantly informing and helping along the way! We used their derive side as well, and felt like they were very reasonable and fast! Highly recommended! read more

Overall I am very pleased with my interaction with this dealer. Chris, the sales rep, was great. He was very responsive and never felt pressured to buy a car. We reached an agreement on the price and we completed the sale. It took no more than 30 minutes to do all the paper work. We bought a 2014 Passat, the car overall was in great condition. There were a few missing items such as: Jack, mirror knob, right rear view mirror, but Chris provided them to me within a week. Keep in mind it is a used car so there is always things that you might end up doing. I did spend an additional $1.3K on regular maintenance stuff after I bought the car (Spark plugs, brakes, coolant flush, serpentine belt, oil change, an oil leak repair, and a new battery). They probably should have done all that for customer convenience; but then the price would have been higher. I was expecting to spend additional dollars on the car given that it was used. I have had the car 4 months and it's running just fine. I am very happy with the purchase. read more

Direct Automotive - Used Car Dealers Near Me - Monroe, North Carolina

First warning sign: was when I call the dealership he, salesmen Tim, was over excited to get me there from over an hour away...because I didn't have a ride, and said don't worry we'll pay for an Uber. I did find a friend to take me and they paid her because they were so ready to sell me a car. I will never buy another car from there no exceptions. Salesman said he had made sure everything is good on the car and if not they will take care of it. My first mistake was signing a as is which I would never do again at no dealership... Because you need at least 3 to 30 days to drive the car. I didn't get halfway home and the check engine light came on.. which ended need a very expensive timing chain. The owner agreed to half where he should have paid all...but I had to pay the other half even though this car had lots of miles and of course I overpaid in the first place. They admit buying the cars from auctions without ever seeing them or checking them out and obviously they don't fix everything when they get them to the center. Lesson learned lesson and this will never happen again... read more

Drove an hour to purchase a vehicle. Had a check for $10k to put down on it with plans to come in middle of week to pay off. Loved the vehicle. Could not figure out why it had dry mud caped all underneath. And wanted to get a mechanic to look at it. The manage said i could once i made purchase. Even after all that i still was going to take the chance since it only had 18k miles on it for 2008. So i asked how much they would charge to install a backup camera since his rep stated their mechanics do that on some vehicles. I was going to pay for it. While i waited he started making comments about how he knew i was full of sh*t when i made ti offer to buy. And that he had a $5 bet with the rep i would nit buy it. Then just walked off. I thought he was looking for a price for the backup camera. I was already sold on it. Had the check in my pocket and was about to pull it out to give them. Just wanted to know about the backup cameras. I guess the manager owner whoever he was didn't want to lose $5. But he did lose the sale and gives the dealership a negative feedback. Next time put your pride away. And why place a bet against a sale? Everything about this dealership is shady. The vehicle will sell I'm sure. But i would definitely get a mechanic to look at it first. There should not be dry mud caped up on it. And maybe its a good thing this manage acted like a 2 yr old having his fits. Now i dont have to take a chance on that 2008 Expedition. Good luck. read more

Just like another customers review about covered up. They tried to sell me a 2011 f350 They never disclosed that it was in an accident. What tipped me off was that the salesman "Keith" I think his name was says, our detail department removes the whole interior carpet and all to clean. Red flag! So I requested a car fax.. and they said we use a different type of vehicle report. I said oh really? So while I'm on the phone with this bozo I run a car fax and the truck cane up showing major damage to the front and rear of the truck I'll just sum this up bc the bullshit I received you could not possibly believe it! Do not trust or buy from this company, though you may get lucky, I wouldn't take a chance with my hard earned money on their cars that ALL are auctioned bought cars. Like most company's doing this now a days, this company buys smashed in shit cheap at the auctions and re sells them to you with bandaid patch work bc they aren't into repeat business Shame on the internet lol I mean that's what places like this hope for. Steal your money selling you junk knowing you can do jack shit about it once it's off their lot and out of their hands And forget a warranty. Read the fine print Covers a whole lot of nothing. Move on. Read reviews before you buy and pay the damn $35 for a car fax EVERY TIME a dealer doesn't just give you one for free. A good dealership will give you one free bc there's nothing to hid and they pay a service to car fax of about $60 for unlimited car fax reports for the year. read more

My (adult) son was looking to make his first "major" truck purchase. We shopped MANY places before coming here; even bait & switched by some local big names out there. Direct Automotive had the truck my son wanted. Ken, our salesperson, was very upfront, open & honest! Ken, did not try high pressure sales. They were more than fair with the trade-in brought to the table. He let my son go home & sleep on it. Ken gave us his mobile number and was very good about staying in contact with us with updates on finance. We enjoyed working with him. He really made my son's experience very easy (almost too easy)! Mitch, finance guy, worked very hard on getting him qualified as a first time buyer with no co-signer! He made sure my son understood his rate, payments and the extended warranty. I enjoyed he was thorough and stayed late to finish his signing. Rich, who I believe is the owner, was wonderful! He was very pleasant, laid back & allowed me to be "mom" while they were making the deal. It was nice to see the owner in jeans, pleasant with all of the staff we saw him interact with & all customers. Remember, other people's experiences may vary, but ours was extremely pleasant. I would recommend them & plan on returning! read more

My husband and I traded a car in and purchased one of their used cars and we had a great experience! We are going to buy another car from them in the next few months. Highly recommend! read more

When you think of sleazy used car dealers ,this should be the place you think of. Stay away. They dont even deserve 1 star but this is what I had to post read more

Purchased a 2007 Chevy 2500HD WT Diesel on 8/13/20. All I needed was a truck to pull my camper. They were aware I had back luck with my camper sales folks who weren't honest about my 1/2 ton truck capabilities which is why I needed this truck. I was brought to their mechanic multiple times so I could ask questions about the vehicle. I was told they wouldn't fix the ABS system/light as the entire vehicle wiring harness needed replaced and I also asked about the rear differential and if it was ok and serviced and was told 3x that it was good and ok. Oh and by the way as I am picking it up, the headliner and 12V outlets don't work... I purchased the vehicle and took it to my local Chevy dealership. They told me the differential was missing teeth, the wrong ABS wiring harnesses were installed and the vehicle harness was fine, the wiring had been tampered with and that is why I didn't have cab lights or 12V power. $3600 later the vehicle is fixed. I went back to the dealership and was trying to be reasonable. I said I realize this is an older truck and something didn't have to be fixed, but that I wanted them to at least refund me the $1800 for my differential. After all, I did ask them 3x prior to taking it and I paid top KBB value for the truck. My Sales Consultant led me on for a week acting like he was going to get something done for me. I even offered to sell it back and lose close to $5K as I am over this truck. They declined to do anything for me. read more

Do not waste your time here, this company sells rose painted lemons, and lies about it. I bought a used truck, knowing going into it that I would need to repair anything problems that would arise after buying a used truck. While buying the vehicle, the salesman gave me an invoice of everything that the company had replaced or repaired on it, and noted a few other things that were getting replaced, and promised to fix them. Looking at the repairs, I believed the company, and if they had an invoice, they had replaced these parts and would stand by these fixes. They did not repair or replace any of the parts listed or do it correctly. I had owned it for a few days before I brought it back for a loose bolt on the steering pin, and a mechanic that I asked to look at it, had brought it back on a few parts that he found wrong that the company had claimed had been fixed, each time they whined about correcting the problem. The issues that they promised to fix, it took over a month to get them to replace the parts and still have not fully fix it what they stated would be corrected. When I brought this to the attention of a salesman, he said that they have already done more then they should have to this truck, they have done nothing! There are a ton of other dealerships around, don't get stuck here. read more