July 9, 2026: I reached out to Zoika because I noticed she had a 5-star rating and saw that she…read moreoffered hair extension removal on her website. Based on her excellent reviews, I felt confident reaching out and was excited to become a client.
I had K-tip extensions installed in California for a wedding, and I was simply looking for someone to remove them. Instead of scheduling the service, Zoika told me to fly back to California and have the original stylist remove my extensions. I just ignored her rude statement.
Rather than discussing availability or the removal process, I was met with numerous questions and reasons why I should keep my extensions. I was also told that my hair could fall out if they were removed. I found these comments unnecessary and the overall interaction came across as rude, especially since I was only requesting a hair extension removal service.
Zoika also quoted $300 for the removal, her website lists hair extension removal at $100. I didn't mind paying the $300 if that was her price. However, I was then asked whether I got the extensions for length or volume and why I wanted to remove them after only a month. I didn't feel those questions were relevant to the service I was requesting.
Unfortunately, I got the impression that because my extensions were not installed by her, she wasn't willing to provide the removal service. As a potential paying client, that was disappointing. I reached out specifically because of her reputation and positive reviews, but instead of being welcomed as a new client, I felt like my request was refused.
Business is business, and I believe every client deserves to be treated with professionalism and respect, regardless of where they originally had their extensions installed. I left the conversation feeling dismissed, judged, and that my needs were not being heard. Sadly, based on my experience, I cannot recommend this business.
UPDATE: July 15, 2026
6 days after my original review, Zoika and I chatted and believed we had resolved the issue. We scheduled an appointment for the following week, so I thought everything was good moving forward. I even offered to pay for the hair extension removal. Unfortunately, she canceled the appointment today, leaving me very disappointed and dissatisfied with the overall experience.
Professionalism goes beyond the service itself, it also includes communication and customer service. Keeping clients informed, honoring scheduled commitments and communicating respectfully are all important parts of providing a positive client experience.
Honestly, after my scheduled appointment with Zoika, I was planning to take down my review because I wanted to get to know her more and rate my overall experience with her.
Unfortunately, that did not happen and I was left feeling frustrated and disappointed. I said it before and I'll say it again. I cannot recommend this business. (See text messages in photos as proof).