The staff was professional and amazing, I was taken in at my appointment time, the doctor took her time with me and I did not feel rushed at all. I highly recommend this place! read more

Dr.Ha is so amazing! My prescription changed a lot and he took time to explain my options and he was so sweet to assure me I was well taken care of and I was in great hands. The staff were just so sweet and kind. I can tell they had questions and they all worked together to make sure my prescription and payment was accurate. I was PATIENT (i think people forget to have PATIENCE with the staff and are so rude, despite how rude people are they are so sweet) they gave me my options even though I've been here before. I LOVE THAT!!! I always want the latest and greatest! Thank you for always taking care of my family. You are the best! read more

I had a truly upsetting experience with Dr. Pa. When I came in, I explained that I've had headaches with full-strength prescriptions in the past, and asked for guidance on the best options moving forward. Instead of patiently exploring solutions with me, Dr. Pa became visibly impatient and dismissive. When I asked what my options were, he lost all professional composure and told me that because I previously chose a weaker prescription, my brain is now "done." He then said my only options were to go back to my weaker glasses and lose my vision soon, or to wear the lenses he prescribed and just deal with the headaches. I felt completely blamed, cornered, and left without any real solution or compassion. To make matters worse, when I asked to cancel the order shortly after the visit, the office refused and said they would bill my insurance anyway--even though I never agreed to finalize anything. I left feeling deeply disrespected, unheard, and shamed for listening to my body. I would not recommend this clinic to anyone looking for respectful, personalized eye care or a doctor who listens. read more

The front desk girls charged my card twice because they're not trained well enough to give their customers the right prices. This is essential to any business to know how much you are charging the patients. The first person looked at a blue book 3 times before she charged me. Then, she asked another person who acted like she knew everything and found out she needed to charge me more! This is unacceptable and they need to train their front desk better! This was my mother's initial appointment and they already failed on first impressions! read more

I needed an eye check up and was pleasantly surprised with the hospitality and professionalism of the staff at this store. They took their time to patiently explain all benefits and the break down of the price and our options. read more

Good doctor and very nice staff. Nice collection of frames to choose from. Through exams as well.

I have been going to Image Eye Care for over a decade. Today I went for an exam as I need new glasses. After the exam I picked out frames and was ready to spend over $600 on new glasses. During the checkout process, I asked the optician to adjust the frames that I was currently wearing because they were a little loose. I purchased these frames for nearly $400 for the frames alone about two years ago at this location and intended to keep them as a backup pair for much longer. While the optician was adjusting the frames she snapped the metal, rendering the frames useless and unrepairable. I was not warned that the store would not take responsibility for this optician breaking my glasses. I was offered no satisfactory recompense for her totally breaking my glasses. They offered me a discount on sunglasses, but I didn't want that. They offered to sell me the same frames "at cost" for $158 which I didn't need or want. I wanted my glasses replaced. They would not offer me any discount on the new frames I was picking out at all!! I received absolutely no sympathy or apology for the total lack of skill or professionalism displayed by this optician. I came in wanting a new pair of glasses and to take my old pair home in good working order. I got nothing but a broken pair of glasses. The optometrist also overheard this conversation and offered nothing. No apology, not even a single word. This is an independently owned and operated business and they willingly destroyed my property. I am a healthcare practitioner and now I have to go to work in an ICU without a suitable pair of glasses so I can see clearly to do my job. I am justifiably outraged over the situation. Never mind the gigantic markups and borderline fraud committed by optical retailers like this on a daily basis, this is the worst display of service I have ever seen in the optical industry. I would never treat a patient's property like this. Take your business anywhere else. read more

Image Eye Care - Completely broken metal, not hinge, metal frame. Not repairable. - Optometrists Near Me - Las Vegas, Nevada

I have been to Image Eye Care on several occasions and have always had a great experience. I see Dr. Le and she amazing! Always personable, asking me questions about myself and she truly cares. She is so knowledgeable and answers any questions I have in a way that I can understand. I wanted to wear contacts at one point and Dr. Le gave me a ton of options to try. Even though I had a hard time with the contacts, Dr. Le was always professional and eager to find the right fit for me. I haven't seen Dr. Ha, but I can only imagine he is as great as Dr. Le is. Bibi and Jennifer help me pick out my glasses each time I come in and they both always offer advice and feedback! The clinic always has a great selection of frames to chose from, and they all are very knowledgeable on the frames they have in stock. Jennifer has also adjusted the fitting on my glasses before, she is great and knows what needs to be done when I tell her where the glasses are fitting weird on my face/ears. Whenever I call to make appointments or have any questions anyone who answers is always friendly and willing to assist me. I am very thankful to have found a great eye doctor at a clinic that has great staff! Even if I were to move away from the area I would continue to go to this clinic. read more

Great place for quality eye care and a really nice selection of designer eye ware Ask for Jen. She's awesome.. read more

Dr Ha is simply the best optometrist in town. He is kind, patient, and extremely knowledgeable. My eyes are super hard to figure out and he spent so much time working with me to get it right. I haven't seen this well in two decades. He isn't your standard eye doctor. He is the gold standard. Jennifer in the office is simply the best. No one fits glasses like she does. A good fit is really important. If your glasses are crooked that can affect how you see. I've had people who just didn't care. Jennifer sits there and makes sure they fitting perfectly. She is kind and oh so helpful. I can't say enough wonderful things about her. You know those people you meet in a business who just make your whole experience fantastic? That's Jen! She is fabulous. I'm so grateful to them both. I can see. I can see really really well. read more

I bought new Silhouettes at this store when I moved to Las Vegas three years ago. They needed adjusting this week. Although Las Vegas is now my home, I used to move a lot for work, so I have been to several different stores back East in a dozen or so years of wearing Silhouette's well-crafted, expensive Austrian eyeglasses. Quality is worth it. From experience, I know that it's not easy to make these frameless glasses sit properly on the nose and ears. Jen Gibbs disassembled and repaired everything for a perfect fit. It ain't easy. She's the best ever! I hope Jen is well paid, because anyone that skilled deserves it. I rate you (and Jen) 6 stars out of 5! read more

I have never had an optometrist as thorough, intelligent, and competent as Dr. Susie Le. She is also incredibly nice and really listens to her patients. I would not go anywhere else. read more

I went to a place on Rainbow and Windmill based on insurance and big named company...not a great experience, poor customerservice...I was glad this place was within my insurance...personable, friendly knowledgeable, detailed and superb customer service...fast also.. read more

I love the Image Eye Care team. The team listens, is incredibly helpful, and does NOT work off commission for glasses. They truly help you find the best fit. They are the only team I trust in Vegas Valley. I highly recommend! read more

Thank you for always being so friendly you guys have the best staff. Jennifer is the best she always knows everything we need. My whole family goes there and they are great with my teenage kids. Both doctors are wonderful and knowledgeable. read more

Staff was very nice but the prices are completely outrageous at this location. They take advantage of the neighborhoods in proximity. It's wrong. I transferred care from a different location due to proximity to home and I was recommended contacts that are well over $400. I have Done well with my current brand but was refused the option. The entire facility is focused on taking as much money as they can with every little "recommended" test. With insurance I was charged $279 for my initial visit, not including glasses. I see a pattern with other individuals' experiences with this office. This office puts the patients wallet first read more

Buyer beware! I've used Image Eye Care for the past nine years. I've had the same insurance for that same period. I recently made an appointment for my annual contact lens exam. I verified that my insurance had not changed. After the exam, I was charged $192! Although I thought this was high I paid this amount. When I went to order my contacts ( after having to wait for my trial pair because they ordered the wrong prescription strength) I was told that my insurance was out of network and that without my permission, they had billed my exam through a discount card. I asked why in the world was I not notified that my insurance was out of network when I booked the exam appointment. I was told by Betty, the office manager, that I should have been informed and that employees had been addressed regarding this mistake. I was not offered any form of compensation for their screw up. Not a partial refund on the exam, not a discount on my contacts, nothing. I will be taking my business elsewhere and so should you. read more

Been going here forever and customer service has gone down. Charged a no-show due to being sick from 2021 during COVID period. Spend so much with recommended steps and nothing works. On a positive side, they do have a good selection of glasses. read more

My family and I have been going to Image eye care for the past 3 years. They always greet us as soon as we come through the door with a smile. They are quick to get us in and we never feel rushed. They don't try to upsell us and always explain everything thoroughly. I will continue to come here for years to come. read more

Very professional and informative. They walk you through every step. This is the first time I am wearing glasses and the fit as well as the weight is perfect. They were also fast and efficient. read more

Dr. Ha prescribed me these amazing allergy eyedrops that feel like they're saving my livelihood! His staff also properly adjusted my glasses to a degree I did not think was possible (previous staff tried and failed). Turned from a 2-star customer to a 4-star. Happy with the service provided to me once again. read more

Today was my 2nd time going to Image Eye Care and I will not be back. I received an e-mail asking that I schedule my annual exam. I entered all of my information and it gave me dates and times that they were 'available.' Ha! I arrived about 10 min early for my appt in case I needed to fill out any paperwork. I left work early so that I could take care of my appt. Someone was in front of me asking about glasses and no one said they would be with me or gave any kind of greeting. The girl at the front seemed friendly. I gave my info and then sat down to wait to do the exams. That part of the process was ok. I went into the exam room and it took less than 5 minutes to do all the exams. I removed my contacts, finished the exams and was told to go back in the front and wait. I don't think I have ever been to an appt where they send you back up front instead of actually having a room available. I look at the time after realizing how much work I had been doing from my phone, wondering why I didn't just stay at work. It was 5:15. The chairs were uncomfortable and sunk in. Once I took note of the time, it frustrated me more. No one came over to say what the problem was or why I was waiting so long. I walked up to the front and asked how long it would be. Oh, he was going to get you in a few minutes. Sure... I bet he was. Of course, as I start to voice my frustration that I had been at the office for over 45 min without seeing Dr. Ha, he walks out. He didn't bother to say sorry which made me much more upset. I said that I had an appt and it was at 4:30pm. My appt wasn't to see her for 5 minutes then wait for 45. "That's not how it works" he says. Oh? Well if you want to have someone sitting up front for that long, someone should at least have the common courtesy to give me an update as to what's going on. Furthermore, maybe that's how it works at that office, but that's not the way you should treat your clients. Time is valuable and keeping your clients is important. A simple, my apologies and a little bit of a smile goes a long way. I told him if he was double booked, someone could have told me that. Not double booked. There are way too many options in town to go back to a place that doesn't understand what it means to make an appointment. read more

Always a pleasure coming into Image Eye Care. The staff and the doctors are always great with personal service, questions and anything to do with eye health. Thank you Dr Thomas & your wonderful staff. As always I am always pleased with the service and attention. read more

I am so disappointed with this place and will not be returning as a customer. I was fitted for contacts, I bought a pair of reading glasses, a very expensive pair of sunglasses. Whenever I've gotten fitted for contacts I am able to take my prescription anywhere as long as the diameter and prescription is the same. They cancelled my contact order because it wasn't the exact brand that they fitted me for. This is bad business and I will not be spending money here ever again. On top of that I now have to buy contacts through them in order to use my prescription. The phone lady was so rude and unapologetic and told me to go somewhere else. Don't spend your money here if you want to get screwed! read more

Dr Thomas Ha is amazing!!! We've been coming here since my kids were little. Now they're 13 and 18, and they've helped us through the years. From getting metal shavings in the eye, conjunctivitis, and the annual exams, they do it all here. Today's trip had to do with dry eyes. Got in and out relatively quickly. 4:30 appointment and done by 4:45. Thank you for always trying to stick with your appointments and valuing our time as well as yours. read more

I received my glasses in a very short period of time and the attention is very personalized. The team is very knowledgeable and attentive. read more

Image Eye Care - Reading Glasses - Optometrists Near Me - Las Vegas, Nevada

The entire staff at this location are great! Every time I call the ladies are all so polite and friendly! Jennifer assisted me in picking out my frames, didn't rush me at all. She figured out my style, showed me great options, and was so helpful and patient while I FaceTimed my brother for his opinion. I can't remember the other lady's name but she has long curly hair she was so funny and personable. Dr. Susie Le was awesome! Would highly recommend her for your eye care and just this location in general! read more

My entire family has been going to this office yearly since 2009 and developed a relationship with Dr. David Ha and Dr. Susie Lei. The staff is always friendly and prompt. We will continue to support this local business. read more

Not impressed with this placed at all! I needed to get an eye exam because it had been a couple of years. I wasn't having any issues but I travel a lot and I thought I may have dry eyes because for extended periods on the computer it was hard to follow lows on excel sheets. I really just needed a pair of reader not proscription. They sold me a very strong prescription that they had to fix to basically a reader for $400 with an exam and the glasses. Please note they were not designer frames. I understand eyes can start getting bad at 43 but not to the point were I want to make a great sets of eyes bad because the doctor clearly wanted to get money! I will never go back! read more

This place has very good service, they deliver the glasses very fast, and the customer service is very personable. The frames selection is also great. read more

Image Eye Care - Glasses - Optometrists Near Me - Las Vegas, Nevada

Staff was friendly, exam was simple and quick ! And Kristy was super helpful in aiding to me finding a pair of frames for me.

I have been going to image I care since they opened and this last time is the last time I'm going I had my annual eye exam and decided to use my insurance for new prescription sunglasses I was given three different quotes on the cost and last night Sammy called and said the glasses would be 349 Sammy advised they should make an appointment to come in on Saturday so I did then I was told the cost would be $419 I tried to explain to them that's not what I was told it and they wouldn't do nothing to change it they say everything happens for a reason so I just found out that VSP insurance just purchased vision works and I went there today and got both prescription sunglasses and my regular and regular reading glasses that I use for work for less than what I would've paid for just the sunglasses it included everything that image I care was offering and more VSP had a special because of Covid 19 buy 1 get 1 50% off. I will never go back to image I care again way too costly read more

My daughter was getting contacts today. I've had contacts for over thirty years. The woman helping my daughter said it was cool for me to stay and then another woman had the audacity to tell me to hang out front because I shouldn't stress out my daughter. I've been a coach and a mentor to many people in my profession for years, I focus on positivity, I don't do that. So, because I didn't want to cause a scene I went out front. But you have lost me as a customer and I am holding off on telling the woman what I really think. So pissed at your staff. And I liked Dr. Le a lot. read more

Good selection in glasses. They have all the top name brand frames. Good and friendly service. They fit me in for an eye problem, got me all fixed up. I've been here 3 times and even brought my son. I recommend this establishment to anyone. This is my optometrist of choice. I give them 5 stars. I didn't find anything wrong any times I went. Always clean as well!! read more

What a great experience! Dr. Ha did a fantastic job explaining my eyes to me and Jennifer was amazing at picking frames for me! I enjoyed my time here; the office has very good "vibes". Would definitely recommend! read more

I owe a special thanks to Dr Le... I was months out for a scheduled eye surgery for glaucoma. My appointment with Dr Le found that my eye pressure had risen to a level that needed immediate attention.. I let her know that I had surgery in a few months.. She found that unacceptable and called my ophthalmologist and had my surgery moved up ASAP.. I was scheduled for surgery 2 days later.. She saved my sight.. Thank you Dr Le!! read more

After 3 visits there, I went to get a second opinion. The second opinion stated my eyes were not overly dry and I should not have been using the steroid drops, that different contacts work for different people and if I wanted to stick to the ones I liked that was fine (they told me to try their recommended brand), and that my prescription was off. Further more, while they offer safety glasses, they do not keep up in terms of new styles and frames. read more

Unable to "Pick up" glasses that were already paid for. They said come by after 9 we will let you in to pickup. Dr is nice management of the office is the least customer service orientated. When I went to pick them up, they said you missed your appointment so you have to reschedule. Never was told that this was an appointment and that if I didn't make it there on time my glasses would be unavailable. By the way they were late getting me my glasses, but the customer gets punished if they are assumed to be late. Would not recommend. read more

The best Dr I've been to. He's a perfectionist & made sure my prescription is right. He also cured my eyes. I've been to other optometrists but they couldn't see that my eyes were inflamed & irritated. I've been to 2 other optometrists within 3 months. They were not good and I ended up with 2 totally different prescription glasses. Which I still were not able to see well, so that's how I found Dr. Ha. He did not prescribed me the first time I saw him because my eyes were so inflamed & the cornea were so bad. He gave me some eye drops to put in for two weeks to cure them. My eyes are so much better after the 2 weeks. Only after my eyes were better then he can prescribe me the lenses bc i won't have the correct rx if I got them while my eyes were ill. After the two weeks, He gave me some new contacts to try for this dry weather, and told me to wear less colored contacts bc they were too drying & that can damage my cornea again. Again, I wish I've found him sooner. Dr. Ha is the best. Not to mention he's very friendly & down-to-earth. We need more Dr like him around whose enjoys their jobs. read more

Ridiculous optometrist office. I made an appointment for my three children for their yearly check up and 20 min after I made their appointment I received a call back from their office and was told I cannot bring all three of my kids at once because they have problems with them in the office all at the same time. Really crappy and ridiculous. The kids are 7, 6, and 6. What would they expect them to do? Should I sedate hem before taking them? Ridiculous and now they have lost FOUR patients! WHY TAKE CHILDREN AT ALL?! read more