I've been going here for years, and wouldn't dream of going anywhere else. Always great , prompt, efficient service. read more

This guy is a crook pure and simple. He lied about the cost to repair the screen. He said 60 dollars which is what it cost last time at another ok shop. This liar then demanded 120 after getting his greedy hands on it. Don't use this crook ever. Don't believe his lies and cheating! read more

Fix my Samsung s7 in less then 30 min. After I broke all my screen. All other places that I check before tolled my that they can't fix my phone because a didn't bought my phone in USA or they don't have the the parts or that it will take few hours... read more

Image Wireless was really helpful! Fixed an iPhone that everyone said was impossible to fix without wiping the phone. They were able to save all the data and contacts on the phone and even updated our other phones. Highly recommend Image Wireless. read more

Hands down, this is the BEST place for all of your electronic needs! Shawn, the owner, is above and beyond amazing!! He is very honest, informative, patient, and does not stop until the customer is 100% satisfied! Shawn is super personable and I am so grateful for him and his wonderful staff! I HIGHLY recommend Image Wireless to anyone and everyone, and I can guarantee you will not be disappointed :)! I could rave on and on about how wonderful this place is, and how wonderful the owner and his team are! THANK YOU SO MUCH SHAWN..YOU'RE THE BEST!! read more

Very rude and patronizing service. I came in to simply activate a cell phone. After the store owner-Sean - suggested that I consider a different phone plan, and also advising me to get a better quality phone, I plainly declined both suggestions. Sean was very defensive and snappy towards me when I declined, stating "I'm just trying to help you...I'm just letting you know what's available". He again snapped at me when I I clarified that I only wanted a consultation about fixing my old phone, stating "Well I need to first look at it in order to let you know what's wrong with it." read more

Fast repair. Shawn borrowed me another phone for temporary use during the fixation. The phone works well now.

I am late in writing My review for image wireless this is an awesome place to come get your phone and computers fixed or purchase phone cases etc. shawn is absolutely amazing and knowledgeable and funny and charming and he was able to help me fix my problem by thinking outside the box n not letting me go until we solved the issue . I will absolutely be back and send my friends and family here to do business here as well. I give them totally five stars read more

I am so happy I found this amazing shop to fix my iPhone 8+ screen today. I was specially impressed by the fast and quick professional service they gave me. They even updated my phone software and showed me features on my phone I didn't know I have for free which my Sprint store I purchased my phone at didn't even care to take the time to teach me. I would recommend anyone with any phone issue or problem is to come see these guys as they are the best!! read more

This is the best shop to go to for all technology needs. Shawn is the best and an expert at problem-solving when technology issues come up. He helped me resolve my issues with a damaged screen in the middle of an emergency and the company I thought would help me - the Tmobile shop nearby - tried to jip me out of an affordable phone and only offering me the $600 device which I could not afford at the time. Shawn got my screen repaired in less than a few hours and the price was enough to where I could manage. Scored a great deal on an laptop today as well. I won't go anywhere else, I definitely recommend Image Wireless. Thank you Shawn! read more

I was attended in a very friendly and pleasant manner. All my questions were answered and I was given a lot of useful information. I was very happy with how my phone screen was repaired and I would recommend the services here. I also found the associate very funny and helpful. read more

Great service. I broke my screen for the iPhone 6 Plus and they changed in about 15 minutes. Shawn help me. I really recommend. He also update my phone and cleaned some unnecessary apps. read more

The is the one and only store that I have ever experience REAL customer service. I've had cracked my screen on my LG device and instead to charging me to fix my device they showed me a new Samsung phone and managed to transfer all my contents of my device and set up my emails. The people who work here have all been here more than 10 to 15 years which shows that they are loyal to their jobs and clients. I so happy that I traveled over 30 miles to get to this amazing store as I got everything I could ask for and more. I strongly believe that these people work from their hearts and make electronic magic and they assist in making it more understandable than you can ever get anywhere other place. I've gotten many phones in my life and this place is above by far the most knowledgeable and trustable mobile store I've ever experience. I highly recommend this store to anyone who needs to repair or purchase a new mobile device as they have me for life. read more

Outstanding service and friendly staff! Shawn is extremely helpful and assists in the customers best interest. He is patient and knows how to take care of his customers (regardless of how impatient i was). Does a variety of work and is willing to go above and beyond to help out. 10/10 service and well timely mannered.... even gave me a temporary iphone while repairing mine! definitely recommend and will come back for any purchases and/or repairs I strongly recommend Image Wireless as their work and service is outstanding! read more

My iPhone was cracked with black spots on the screen because of the damage. They fixed my phone within 10 minutes and Shawn was really nice to work with! He was very knowledgeable about the damage and his products. They also offer a Bruin discount which is always a plus! Had great rates and an awesome experience overall. Would definitely recommend coming here for phone repairs. read more

5 stars for the incredible hospitality! I went in to get a charging problem fixed. Dropped it off and was told that they would have it back to me within 3 hours. I left but then realized I had forgotten to ask about a couple other things, so I walked back in around 20 mins later and was surprised to find that they were already working on my phone! The people that work here really know what they're doing and I think they really understand how important one's phone is to them. On top of trying to get the work done ASAP so you can get your phone back, they also give you a loner phone to use while you're waiting on the repair so you can keep in touch and keep going on with your everyday life without being stalled by the repair. When I came back for the phone, I was able to witness how Shawn interacted with some of the other customer too! He really goes above and beyond when helping out people! You can walk in with one problem but get solutions for 5 others before you walk out. He really makes it his mission to make sure people get the most out of their phone. All in all, having problems with your phone is never fun, but getting the repair done here will put you in contact with some amazing, nice people and you'll get the best quality service! read more

Sean and his team are Masters in their craft. They not only replaced the battery in my HTC10, but the phone is now blazing fast! Since then, they have helped my get all the accounts straight, integration is perfect, and I wouldn't go anywhere else again! Fantastic!!! read more

My entire family have been dealing with Sean at Image Wireless for close to 25 years. In all those years starting with pagers and then cell phones, we have always been treated with the utmost respect and service from all the staff. Sean must have an enormous amount of patience in dealing with such a varied group of customers. From the young UCLA students & staff who for the most part a very tech savvy crowd to the gray haired tech challenged who need him to time & time again show them how to use or fix whatever the challenge is. Once in awhile you get someone who no matter what cannot be satisfied, but again there he is to the rescue to try and make everyone happy. I would give this place 10 Stars if I could. read more

Image wireless, located at 1006 Broxton, LA, 90024 is EXTRAORDINARY! The depth of knowledge and expertise is unsurpassed. Information/ recommendations are delivered in a quite, expert manner, much as a professor who thoroughly knows his subject and ensures that the student completely understands everything there is to know about their cell phone and services before they walk out the door. Los Angeles is blessed to have this store so close to UCLA. read more

Easy fast service! Went in and in 10 minutes got my phone fixed! I love it here! They also have cute cases with very cheap prices. read more

I consider this place as the most caring and sincere phone repair shop i have went in the whole state. I actually mean it in that the people in this shop are so benevolent and caring for their customers. I want to especially highlight the generosity and the happy smile that Shawn shines out to his customers. Shawn sincerely cares for his people and treats all of their issues as it is his own. If i have any technical issues with my phone or any electronic devices I have as a whole, I would know where to go! Shawn, thank you for making my day today. Stay Positive and Have Faith. read more

I have been going to Image Wireless for over 20 years now and Shawn has always been very helpful and truthful about the products and phone accessories they sell. I thought one time that I had lost all of my info on my phone and that I would need to start from scratch on everything but Shawn saved me and whenever I think of anything having to do with my phone I go to Image Wireless ... I highly recommend this place !!! They go above and beyond read more

As a customer of image wireless, i give my highest recommendation to this store. unfortunately, today we live in a society where one can only get service from either a corporate store or some shady little store who will definitely nickel and dime you. The other day I waited at the verizon store for 2 hours watching zoolander try to figure out how to fix my phone. Unfortunately, they did not have the technical skills nor the care to fix it. Afterwards, I drove to image wireless and you can tell instantly the premium care they give their customers. Their business runs on referrals and I am extremely glad to give one. They take the extra steps so that you don't have to. Oh ya they gave me a loaner phone on the house so that I could go along with my day while they worked on my phone. Don't know of too many other stores that do that! thank you read more

The gentleman who runs this store is so patient and helpful. He spent an hour with me, helping me back up my phone. The prices are very reasonable and the customer service is top class. Thanks for helping me! read more

Amazing service. Shawn is the man. Really knows how to treat a customer. Offered me the best deals and had my phone ready in 10min!! Definitely recommend! read more

Amazing service! This place gets an A+ for costumer service. Shawn is so friendly and makes the process seamless. I had my Iphone 7+ fixed twice in the last two weeks (i'm clumsy) and the process was extremely easy. The student discount also saved me life. Shawn knows what he's talking about. Never getting my phone fixed anywhere else. read more

First time I've had a pleasant experience at the phone store. Shawn is helpful and knowledgeable and made the whole process painless. I'm never going to another phone store again read more

Went in there a few days ago to get a screen protector and battery pack case for a Samsung Galaxy S4. Do yourself a favor and ask him his prices over the phone before you go in, because he seems to put quite the markup on his items. About $40 for the screen protector and $80 for the case, I was also quoted about $60 for a new battery. It's fine to pay a bit more to support a small business, but his prices are easily twice as much as what you can find online. This is an old phone and so the accessories should not and do not cost very much. Shawn is a high-pressure salesman. He has an extremely friendly demeanor, but make no mistake, he's out to get you to pay as much as possible for his stuff. Think about your bank account when dealing with him, not the banter he's trying to engage you in. I wish I had. His approach is full of little tricks. I told him that I was texting my fiance about buying the new battery before committing to it. Rather than let me wait for the response, he kept trying to convince me to just get it. When he quoted me the final price, he said the subtotal and not the actual total, which was about an eleven-dollar difference. Right after I left, I talked to my fiance and we agreed that I should just return the case. I stepped back in and asked to return it; that was when Shawn pointed out that in small print at the bottom of the receipt, it said "All sales are final." I hadn't seen a sign indicating that in his store; he certainly hadn't told me that this would be the case; it seemed just a bit dishonest to include the disclaimer on a receipt that is only printed after the sale is made. In all, if you want to watch your budget for phone-related stuff, this is not a good bet. There are other places in LA, I'm sure some of them will be more honest, I suggest that you go to them instead. read more

DO NOT TRUST these reviews like I did, these comments are NOT TRUE. Although Sean looked seemingly friendly, I think he and his workers are not professional. I went to this place to change my iPhone 6 battery. Sean told me it only takes 5 mins for them to replace it, and they charged me 79 dollars for it. It's fine, the price doesn't matter as long as it works. However, after they gave me my phone back, my iPhone's battery lifetime got even worse. It drained 20% of power in 10 mins when I was leaving the place and walking to parking lot. So I went back for this unusual situation. But Sean started to say some shits like "ohh you have too many apps...", "you gonna clean your iPhone more often...". The point is, even with those "too many " apps, my iPhone was functioning better than it is right now. They either didn't change my battery at all or they used a used battery. None of these is acceptable. He refused to run further analysis on my battery lifetime and told me lots of shits about battery, which didn't make any fucking sense to me, and I am EE major at UCLA. You see my point. Once again, DON'T TRUST THIS PLACE. read more

The owner is SO damn sketchy as are his underlings. WAY overpriced and the guys aren't honest AT ALL.

Shawn is hands down the best phone repair guy in town - his positivity energy and effort to help those in need is beyond inspiring not to mention his ability fix my shattered screen in under 15 minutes. I am sending my entire family to him because he made a typical 4 hour visit at the Apple Store an easy 15 minute errand - very pleasant experience :) I'm beyond thankful for him! Go see him and thank me later!!! Also he knows everyone in town so if you're new to Westwood he can tell you great places on the neighborhood to go:) read more

This place is a "little digital paradise"...place where you can leave all your digital/technical problems once and for all. The main "magician's" name is Shawn. He knows it all......!!!!! Very quick and friendly as well. After 2 min talking to him, you feel like he is your best friend and a few minutes after he wishes you to have the best day and all your phone/ computer issues are resolved....Whatever it was...this place is the only place I will ever go to for any phone issues!!! Thanks Shawn! You are awesome! read more

My regular phone died for no reason, so while I was waiting for a replacement, I rented one of Image Wireless's smartphones. My rental turned out to be a Nexus 4, which happened to be my previous phone, so the transition was super easy. $10/day seemed like a fair price to pay, and Shawn, the owner, was very easy to work with; I was actually surprised how quickly i got in and out and on my way. Highly recommended! read more

Service was so good and fair priced, I asked what do you prefer cash or card. My iPhone 6 battery wasn't holding a charge 15mins later it's ready and working better than ever. The guy Really cares about you and his level of service. read more

I have been going to Shawn since college. Always friendly and helpful with fixing/ upgrading my phones. Thanks for always taking care of me and my family. read more

The phone was returned to me with an insensitive (definitely not original) screen and it begins to lag. I wonder if it is because I refuse to pay extra "labor costs" after $178 so they have decided to kill my phone. After reading all the reviews of Image Wireless, I think they can only fix iPhones. Android people, beware! read more

I will never come back. I came in looking for a replacement battery for my phone. He gets onto the computer to check... A minute later a tall attractive woman stops in and he spends the next 20 minutes helping her out and making small talk, periodically telling me "I'm working on it!" I should have left earlier because he told me to come back later. I (now regrettably) came back a few days later and pretty much the same thing happened. The guy paid close to ZERO attention to me. When I finally decide to leave he asks if he could have my contact info so he can call me about the battery later. As expected, I never hear from him. Like I said, NEVER coming back. read more

Their customer service is absolutely amazing! They make sure when the customer walks in they are greeted and they're taking care of. I also had my phone fixed within 15 minutes. He made sure I had everything I need and that I got the best product that provided what I needed.The price is a little high, but it's totally worth it! read more

Sean is great! Very helpful and extremely nice. I work down the street so it was convenient to get it done here. They fixed it extremely fast, I only had to wait during part of my lunch break before it was good as new. I broke my phone prior to this most recent fix and went to the store down the street who urged me not to go here bc they're more expensive, unfortunately I listened to them and within a week of my phone being fixed it already cracked UNDER the protective screen that they gave me. From there on out it just kept breaking slowly until it finally cracked all over and started separating from my phone. DO NOT GO TO THEM. The great thing about image wireless is they give you a warranty in case anything happens and use certified products. I can confidently say they will take care of your phone and it's worth it to go here! read more

Apple store wanted to charge me $270 to repair earpiece speaker. These angels restarted my phone and fixed it free of charge. Good people very patient and very nice! 10/10 would fix my phone here again. read more