Doctors and nurses are great. Billing is another story. For some reason, they can seem to get my…read moreinsurance information right. Received one final notice letter for $1011.05 in November for a visit the previous May. They kept insisting I had no coverage. Verified my coverage with my insurance and they told me they would resubmit it. Thought it was resolved. Never received any more correspondence from them. Found out yesterday that they deducted that money from an HSA account I had previously used there! They now tell me that will be "refunded" when my insurance pays them. My insurance company has STILL not received any claim from that day!

From the owner: WellNow Urgent Care is dedicated to providing quick and accessible care for you and your family…read more Offering lab testing, x-ray and diagnostic imaging with the flexibility of walk-ins or online scheduling, we make it easy to get the care you need. Our 24/7 virtual telehealth services allow you to consult with a healthcare professional from the comfort of your home. We work with all insurance plans and offer affordable self-pay options. Visit our website to explore our full range of services.

Been going there for years. There radiologist found a very small area of concern on my mammogram…read moreand so I went for a biopsy. It was cancerous. Had a lumpectomy and have been cancer free for 14 years now.

I have been going there for years for mammograms and ultrasounds and dexascans. They are always…read morepleasant, efficient and knowledgeable and have the latest equipment. This summer was exceptional. They spotted a very difficult to find small tumor with their brand new 3D mammogram machine. My oncologist was shocked and impressed that they discovered it. She says this type of tumor is exceptionally well hidden and rarely seen until much larger. My prognosis is excellent and I am most grateful. I couldn't recommend them more highly.

From the time I entered the facility and was checked in, to the time I left after my MRI, my…read moreexperience was nothing but positive. Paul and Heather were the Technicians who handled my MRI, and they listened to my concerns about the MRI chamber, as well as the possibility of finding a viable vein, due to my prior cancer treatments, for the contrast material. After a quick discussion we found a great vein and the infusion site was all set up. They also provided me with Headphones so that I could listen to relaxing music during the process ( traditional Japanese Music was my choice). Paul kept in touch with me during the MRI to make sure that I was okay. We shared some laughs during the set up which helped relax me and made the procedure that much more pleasant

I went there for an appointment today and wasn't really sure if they were open at first since they…read morehad problems with their door. After checking in and given all the pertinent information it was sent from my scan which went reasonably quick and I was on my way no time.

Was sent here by another doctor's office to same day to have X-rays done. Check-in process was…read moresimple and efficient. Since I was a same day walk in, I had to wait a little bit for others with appointments but I was in and out in 30 minutes. The xray practitioner was very good and kind, and very quick/ efficient, which I appreciated so I could get back to my work day.

I had to have a mri and have high anxiety and very claustrophobia I had an open mri with mild dose…read moreof Valium and the tech Josh was awesome he was patient help me feel at ease and made it much easier for me

I have nothing but praise for the staff at the Albany location, especially Amy Shoesmith, NP, and…read morethe ladies who assisted her. The service they provided was professional, patient and compassionate. Scheduling a follow-up visit was simple and straightforward.

My experience with their billing system was extremely frustrating and poorly coordinated. My…read morestatements were mailed to the wrong address and delivered to my neighbors, despite my correct information being provided. When I contacted billing after their voicemail threatening collections to attempt to correct the address and set up a payment plan, I was told the problem was my fault for not including my apartment number on the original registration form. I was also told there were no flexible payment options outside of their automated system, which only allowed payment timing based on the original statement date rather than my current situation. Overall I do not believe they can provide adequate service based on simply blaming patients for their mailing system not accepting apartment numbers correctly. Edit in addition: I have already reached out via email and then received a call yesterday requesting I call the customer service line who told me that when I did. I sent to wecare@wellnow, your privacy team and the billing email you provided below.

From the moment I received Jasmine's cheerful greeting until PA Kevin Lynch's parting advice to…read morecall CVS to alert them that I was coming so the prescription would be ready for me, it was clear to me that everyone there was focused on my situation and they were going to do whatever they could to get me better. Manager Jasmine was most gracious and informative to me and the other three in the waiting area. I was ushered into a treatment room within a minute after I completed all the introductory forms. Nurse Nicki was cordial and efficient in gathering my medical background information and taking and recording my vitals; and careful in removing my makeshift bandage before cleaning my wound. PA Lynch described the medical significance of my injury and what he was going to do to treat it. He also went into detail what I needed to do to ensure proper and rapid healing. What more could I have asked for? They were all great Mike.

If this review were based solely on PA Kevin Lynch, I would give 5 stars. But I'm giving only 3…read morestars because what happened to a member of my minority women's group is unacceptable. After a car accident, she was in pain, but NP Eliezer Hernandez dismissed her, documented that she was neurologically intact, walking steadily, and ambulating briskly without difficulty. Ignoring someone's pain is dangerous. Dismissing pain without thorough diagnostic steps is a breach of medical diligence. Before drawing conclusions, a provider should ensure they've ruled out potential injury. That same day, another provider ordered an MRI, confirming a sprain. Pain tolerance is not something to guess at. While the practice has many positive reviews, this one instance is a serious red flag. When pain is dismissed without thorough testing, it calls into question the integrity of care. If PA Kevin isn't there, I will not return.

Fast service. Dr. Rob and the staff were exceptional. It was a Sunday and I was an out of towner…read more They helped me TRY to find an open pharmacy on a Sunday night. Good luck in Latham. Even Walmart was closed. Dr. Rob came through with medication so I didn't need a pharmacy until I fly home. It will be waiting for me! Thank you!

Gave me a hard time about insurance which has never happened in the multiple times i have been this…read moreyear. I recommend Albany Med Urgent Care

1st time coming to this location. Judy who did my mamagram…read morewas the nicest technician I'd ever met at Image Care. I thanked her for being so kind. A lot of younger technicians could learn from het. I guess you could say she broke the mold! Thank you Judy I hope they appreciate you! Because I wont forget you!

Appointments are meaningless…read more I made an appointment for 10:15 a.m. on a Monday. Arrived at the office at 10:05 and checked in using the automated kiosk. At 10:40, I was 4th in line behind 3 "walk-ins". I had to leave for another appointment.

As the English says they are bloody good. I must've hit it just right was in and out in less than…read more10 minutes fast friendly, and efficient. Of course I did go little later in the afternoon. I hear it gets busy in the morning because people have to fast so they don't wanna wait till the afternoon but either way it went well they suck the blood out of me and sent it off for testing. Good news is country boys still healthy and will be writing reviews for a long time for your pleasure so don't be afraid to use this location you will not regret it.