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    Imagine Surfaces

    3.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    4 years ago

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    The Home Depot

    The Home Depot

    (58 reviews)

    $$

    I had to make 2 trips to this location today. My first visit wasn't pleasant which required the…read moresecond visit. Erika Erika ERIKA!!!!!! I wish she had handled my first visit!!! With gas prices being a record high along with the temperature today I was reluctant to come back. But she definitely made what I thought was gonna be a headache a stress free educational experience for this consumer. Not only was she friendly and knowledgeable, she made sure I was comfortable with the information she provided and allowed space for me to ask follow up questions without ever getting impatient or frustrated with me. She took care with my items and gave suggestions for other items that would complement my purchase which I did purchase. I wish the store had a a full staff of Erika's. She should teach classes on customer service

    I had a very unprofessional experience at Home Depot. I went in looking for a cap for a screw for…read moremy exercise bike and was directed to aisle 14. However, there was no one available to assist in that aisle. There were three of us needing assistance, but none was provided. I went to the customer service desk twice to request assistance in aisle 14, but no one came. Ultimately, I spent 45 minutes finding a cap for my screw by myself. The cashier opened the two bags I brought to the register to ensure I wasn't accused of theft. This situation was highly unsatisfactory. It should not take 45 minutes, or even 30 minutes, to receive assistance. There should be a sales associate available in every aisle, especially after requesting help from customer service.

    Imagine Surfaces - buildingsupplies - Updated June 2026

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