1. Imagine Surfaces

    1. Imagine Surfaces

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    Landover, MD

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    Imagine Surfaces

    3.0 (2 reviews)
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    The Home Depot

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    I had to make 2 trips to this location today. My first visit wasn't pleasant which required the…read moresecond visit. Erika Erika ERIKA!!!!!! I wish she had handled my first visit!!! With gas prices being a record high along with the temperature today I was reluctant to come back. But she definitely made what I thought was gonna be a headache a stress free educational experience for this consumer. Not only was she friendly and knowledgeable, she made sure I was comfortable with the information she provided and allowed space for me to ask follow up questions without ever getting impatient or frustrated with me. She took care with my items and gave suggestions for other items that would complement my purchase which I did purchase. I wish the store had a a full staff of Erika's. She should teach classes on customer service

    Home Depot (#2555), Capital Heights, MD: My unexpected visit to Home Depot on 7/7/26 was in an…read moreattempt to find a replacement security door handle. My handle came off and, in our attempt to replace the screw--it was dropped and lost. Upon arrival, I was told by Tina, Hardware the store did NOT carry this handle. She referred me to Millwork's. "Lil John" from Lumber without any hesitation he and Tina tried to locate a screw to fit my door handle. After multiple failed attempts--they suggested that I find the door model number to try and locate the handle. Upon my return, I met Sarena (Millworks) and Theresa (Pro Desk); these ladies went well "above and beyond" searching on-line to find the replacement door handle. They were able to find the part on-line. I want to formally commend these four (4) employees for their "professionalism" and "willingness to assist" me. Based on the customer service I received I will be returning to the Capital Heights, MD store. JOB WELL DONE!

    Imagine Surfaces - buildingsupplies - Updated July 2026

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