Great staff. Caring and listening. But - husband dehydrated…read moreand low blood pressure AND THEY DONT HAVE A WATER FOUNTAIN OR BOTTLED WATER. It is summer in the South y'all - your patients and staff need water!

ABSOLUTELY DISGUSTING EXPERIENCE -- DO NOT GO HERE, EVER!…read more Piedmont Urgent Care in Covington, GA (off 278) is the absolute worst medical experience I've ever had, and I need everyone to hear this loud and clear: DO NOT WASTE YOUR TIME OR MONEY HERE. I came in visibly, obviously sick -- relentless coughing, body aches, sore throat, green phlegm, sinus pressure. They took my vitals, asked why I was there, told me the nurse practitioner Alicia would be in shortly. FORTY-FIVE MINUTES later, Alicia shows up, spends maybe ONE MINUTE with me, listens to my lungs (even while I'm actively coughing), glances at my throat, claims I somehow have thrush from an inhaler I literally just started using the DAY BEFORE, writes a prescription, and walks out. No real exam, no time spent, no care shown. I felt completely insignificant. Like I was just another box to check off. They made me feel like a burden, like I was just wasting their time -- when I was clearly very sick and needed help. I even asked for a second opinion and was denied on the spot. "Nothing's wrong except thrush," they told me. On top of that, they made me spend additional money, and I've heard nothing from my insurance company. It's like they're more focused on cranking through as many patients as possible -- probably because they get paid by how many people they shove in and out, not by the hour or by quality of care. They don't slow down, they don't listen, they don't CARE. And here's the kicker: after I got upset and asked for more help, they suddenly sent in a random white woman -- someone I hadn't seen at all when I first arrived -- like that would somehow calm me down or change my mind. Did they think switching the face in the room would fix the problem? It was bizarre and honestly felt insulting. Alicia and the entire staff at this location should be absolutely ashamed. This is not medical care. This is a factory line. Patients deserve to be seen, heard, and treated with respect -- not rushed through like dollar signs on a balance sheet. I will NEVER go back, and I strongly warn everyone: if you care about your health and want actual medical attention, STAY FAR AWAY from Piedmont Urgent Care Covington. You deserve better. We all do!

I highly recommend this place. Very clean place and nice staff. I walked right was I should have…read more Most clinic and urgent care's promote walk in but want you to schedule an appointment. The only reason I'm giving them 4 stars and not 5 is because they don't answer the phone

Spoke to someone on the phone that informed me that they reopened after lunch at 1:30, arrived at…read more2:30 for them to still be closed and no answer to the phone or a note to inform that they're opening at a different time

I had been feeling rotten for 12 days and finally a veteran friend of mine talked me into getting…read moretested for Covid. I groaned but jumped in the car and went to the ER around 11 at night. Check in was pretty easy for me never having been there before. I had them bill the VA and only waited for about 5 minutes before I got my vitals taken and ushered to another area not far from the front door. They took me in a room only 5 minutes later, and when the doctor came in, she was surprisingly pleasant. In fact, I told my cousin she was sweeter than honey. Wait, she called me that a few times (big smile). Then I get the bad news, but again, she was delightful to be around considering I felt to sick. I didn't have it so bad where my symptoms put me in the hospital. She gave me some prescriptions, instructions, and sent me home. I was shocked that the lobby area had filled up fast while I was in the back. I'm back to normal now and so happy there are still good people in the world. I was told she's from up North. Well, no wonder. I'm from up North too and had heard about southern hospitality before I ended up down here. I'm still looking for it, folks ... from southerners. Hahahahaha; geesh!

99% of the nur and staff are GREAT. The food is good when they actually let you eat. They schedule…read moreyou for procedures and put you on nothing to eat or drink then they don't do the procedure. and they don't get in a rush to give you anything to drink or eat. after a week of begging for something to drink you get piss. today I'm finally aloud to eat so for dinner I got two pieces of white bread with a little turkey trying to look like a sandwich and an 8oz bottle of water. I just feel like they use food and drink to torture you. stay away if you can

Sold my hubby a soft cast for arm pain. That's fine. Charged us 35.00 in office fine. Got a bill…read morefrom a different medical group for the same 35.00. Say what? They couldn't help. Called the third party and they marked zero balance. I think they might be bought out by Northeast Ga Physicians group.

I walked in at 5:30 pm & nobody was in the lobby. Check in was a breeze & yes they require masks. I…read moreforgot mine so they had extra on the desk. Sat for about 5 mins & was called back. Sat for about 5 mins & I had blood pressure checked. 5 mins later the "dr" came in. A very inflamed hip & needed a big anti inflammatory shot & 3 perscriptions to fill, if I feel I need them to feel better in my surrounbg back/hip areas. Out in 30 mins. They have sm tv's in the room playing old-school Bugs Bunny- hysterical! They had tv's turned down so I could hear the 80/90's music playing. Pretty cool office in a nice shopping center at McGinnis Ferry/P'tree Industrial. Everything was clean & everyone friendly. Still ache so I hope this shot kicks in soon- been over an hour.

Excellent first visit! Friendly receptionist and a doctor…read morewho explained everything clear. Very grateful for their care.

Everyone was nice and professional EXCEPT the PA. She was dismissive and arrogant…read more I went for treatment after spending 3 days in bed with a fever; chills; barely able to talk or swallow; practically had to crawl to the bathroom. The PA attempted to diagnose me with a "cold" Also reluctant to give me a work excuse. Had I been more aggressive, I prob would have gotten better treatment, but why does it have to be that way??

Please read if you have abdominal pain…read more I had sharp pain in my left rib. They say to visit urgent care before trying the ER. I should have just gone straight to the ER. Urgent care cannot diagnose things beyond flu, covid, and other basic illnesses. They told me they couldn't do anything for me and to just go to the ER. They charge $30 upfront. After the appt, they sent another bill for $156. My low rating is to due to being charged $200 for a useless appt. Like most of US healthcare, they are a business.

My family and I love going to Physicians Express in John's Creek. We've never had to wait to be…read moreseen which is quite unlike other urgent care centers. The staff is very professional and nice are the doctor and other providers. We feel like we were heard and cared for. We highly recommend Physicians Express Care at Johns Creek!

My husband and I made an APPOINTMENT and still waited for over 4 hours. Nurse was rude and the…read morenurse practitioner I guess is still just practicing. To say my visit was a nightmare is an understatement. This was not my first visit to this office as I was attempting to give them a 2nd chance since the office is still somewhat new but the place is still a joke!! I wouldn't recommend bringing a dead goldfish to Urgent Care in Conyers most less someone who is actually needs medical attention!!!

Visited this facility twice within thirty days.Noticed that blood pressure meds was getting low and…read morewith the corona virus ramping up I called back to the office two weeks after first visit attempting to get prescription filled and was told over the phone that since I saw a PA when I came into the office I would need to see a doctor before script could be filled. Returned to office on Monday 3/16 and was promptly seen by a doctor who when I explained I was just in this office less than thirty days prior and they had refused to refill my blood pressure med I was told by the doctor "I am not going to argue with you about whether you should be charged or not, if you want another doctor I can get you one. It's all about the money. Yes it may have cost me a $5 co-pay but I bet Aetna paid more. I had suggested this office to a friend after my first visit, my suggestion to all look some place else first.

This facility has the worst service I've ever dealt with in the medical field. Try to make an…read moreappointment, they never answer the phone and they never return my calls. The only way you can make an appointment on line and when you show up they are very rude.

I'm feeling really bad with cold/ flu like symptoms. I've been here for 3 hours, and still have yet…read moreto be seen. I've also watched someone behind me get taken back, and yet, I'm still sitting here. The customer service here is NULL & VOID. Do better!!!!