We needed an emergency pump replacement and full pool recovery just days before hosting a big…read morefamily weekend. The system had failed, the water turned green, and we were in a panic. Jonathan Broga personally stepped in, got the new equipment installed fast, and had the pool crystal clear just in time to truly enjoy the weekend. They absolutely saved the day.

I've had a wonderful experience working with Potomac pool services! Great customer service from…read moreboth their office and technicians. I also love that they're family owned and operated. Can't imagine working with any other pool company!

This is THE pool masters! Seriously, if you're not using Pooltek, you're doing pool ownership…read morewrong. They are pure magic. My pool practically opens and closes itself (with their help, obviously), and when I needed a new heater and pump, they installed the whole thing without breaking a sweat or my bank account. I've gotten quotes from everyone, and Pooltek consistently comes in with fair price. Plus, their advice is shockingly honest. No BS, just good, solid info. Basically, they're the pool whisperers you never knew you needed. Five stars, no question! #Gs5SecondReview

I have been using Pooltek for years and they are very dependable and always give me immediate…read moreattention

I needed a piece of liner retainer for a vinyl pool that they built years ago. I was told that the…read morepiece was only available for their technician and that I could not purchase it for myself. That means that I would have to pay in excess of 400.00 for someone to travel 60 miles and install it for me. It is a 5 minute job that I can do myself! What a sorry excuse for any kind of customer service. Zero stars is appropriate. Dave

My experience with Browning Pools went from 5 stars to zero stars during the entire pool building…read moreprocess. I contacted Browning for my pool project and my sales rep was amazing. He came out and measured my yard and was extremely professional. He answered all of our questions and even had one of the owners sit down with us to address any questions he couldn't answer. We even brought up the bad reviews we read online and they had responses for those. Seeing how we wanted a fiberglass pool built by River Pools and Browning was the only company working with them in our area (more on that later) we signed the contract and off we went. The first crew that came to our house were exceptional. This team that dug the hole and put the pool in the yard did a fantastic job. We even bought the guys lunch because of their hard work and skill. At this point we are thrilled that the project is going so well. The concrete and paving crew was also amazing. They did a great job and we were very happy. Now this is when everything takes a complete turn and sugar turns to sh*t..... The landscaping crew was awful. I mean atrocious. They attempted to turn our backyard around the pool into a ski slope. They made zero effort to level things off (which was in the contract) and tried to bury huge chunks of concrete in the yard. I called the project manager and even sent photos and videos of these gentlemen doing this and he did nothing about it. My wife and I had to go outside and literally yell at them to stop doing what they were doing. Our original PM never showed back up to our site. Browning sent another gentleman who flat out told me "as far as we are concerned the project is done." Hot tub still not delivered, pool heater still not delivered but the project is done? I wind up having to contact another company to get our yard in order because of Browning's refusal. More money spent. Wait, it gets worse. Included in the contract was a year of pool cleaning services. The first month of service they send you the A team. The pool looks amazing after each cleaning. After that month here comes the F team. Guys that literally spend 5 minutes at your property and send a report that the pool is clean. I called the service department to complain only to be told "that is the standard time it takes to clean a pool." Frustration is building at this point. Next I get a phone call from service that says "if you want to use us for pool cleaning next summer it will be a $200 fuel charge PER VISIT because you are out of our area." I wasn't out of your area when you wanted six figures from me but now all of a sudden I'm too far to do business with? Lastly, Browning came to winterize the pool after the first season and drilled a hole right through one of the deck jet lines. Did the guy say anything? Absolutely not. We didn't find out until the next summer. I called Browning and told them what happened and I get told they will send a team out to look at it. Two guys alone out and they cannot fix it because it is under the pavers and concrete. They tell me they would let the service manager know and he would call me. I made calls to Browning for a year and even emailed the owner and never received a response. The feature was never fixed and Browning has never contacted me about me about making it right. If you are considering a pool or hot tub project you should not consider using this company.

Scott and his staff were extremely professional. We had used a larger company the previous year…read moreand found out the hard way that it was a bad decision. Scott came out with his own tools / plugs / chemicals. The larger company complained when they could not find our plugs, wanted us to get our own chemicals and apply before they came onsite and they did about 1/2 of what Scott did in terms of closing our pool. Would highly recommend using his services, we are definitely going to be switching our maintenance over to his company.

Paul completely ruined my pool this year by not showing up for over a month. Terrible communication…read moreand missed multiple appointments. Poorly run business

Great service all around. When we had a problem with our pool filter, Paul had his team out to…read morediagnose the problem and provide the solution and an estimate for the repairs. The work was completed in a timely fashion and our pool was back to tip-top shape before our 4th of july party. Would definitely recommend!

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

I bought my hot tub from Capital Hot Tubs over ten years ago. I have used their valet service the…read morewhole time. Until now. They used to be great. Now they are horrible. I have needed a new cover for about two months. I have called, emailed, and tried to communicate through their website. Even when I have been able to speak to an actual person (twice) they needed to get back to me and never did. I have been a loyal customer but I will no longer use this company and I suggest if you are considering them, to go somewhere else. It shouldn't be so hard to communicate.

I have been dealing with Watercrafters for 8 years. My experience there has been nothing less than…read moreexceptional with the retail, service, and renovation staff.

We had our pool renovated by Watercrafters after collecting quotes and meeting with three pool…read morecompanies and one general contractor. We also got teferences from neighbors. We chose Watercrafters and they delivered! From initial meeting with the construction lead, to selecting the right materials and colors, through completion and caring for the new surface, everything went well. Their discerning designer was the soul of patience when I struggled to find the right tile, offered dozens and dozens of options until we found the perfect one. The construction lead and crews did great work and kept everything cleaned up. We are completely happy with how our pool looks and feels, both when first finished and now after being used all summer. Yes, we recommend Watercrafters!

Good honest, direct folks with transparent and fair pricing. They are straight forward. They just…read morewant to get the job done well and keep going. The opened up the pool easy, kept the pool crystal clear and came urgently when the pump died. Hard working Eastern European folks who I think appreciates what they have in the U.S. and strive to do a good job and succeed. I respect and appreciate their attitude and service. There were no attempt for surcharges or surprise charges. Everything was straight forward and honest. Thank you.

Winterization and pool closing was done quickly and efficiently by Nick and Phillip. They were…read morecustomer-oriented, friendly and willing to explain things. This was rather refreshing