It makes me sad to write a lousy review. The owner worked on my previous car and back then he was helpful and honest. Fast forward 10 years, the owner was rude and angry. I gave him an extra day for repairs and when I went to pick up the care it still was not ready. Originally was quoted $338, then re-quoted $578 (which I agreed to). Unfortunately the issue was still not fixed when I came for the car. Without consulting, the owner put a screw in my steering wheel to make cruise control work. An apology for rudeness would have gone a long way, also a receipt which has never been sent. Bye, bye Imperial Automotive! You lost a loyal customer. read more

I had installed a running board here great service and value for money. Definitely recommend

We have brought our cars here for the last two years. Two times we thought we needed service and the team at Imperial Automotive said it was not needed. Not many auto repair shops would do this. Their service is high quality and affordable and they always explain what they did in detail. I would fully recommend Imperial Automotive for your car needs. read more

I had my pickup towed to this auto shop because it is located down the street from my job. A coworker told me that my fuel pump may have died and that it should be a relatively inexpensive fix. Turns out the mechanic agreed that my fuel pump went out and told me it would take 2 DAYS to fix and at least 8 hours of work costing 2K!! My coworker told me the heat pump alone will cost around $300, the mechanic at this shop stated that the pump alone was $700! Needless to say I had my truck towed a 2nd time to Campbell Motor Center who told me the part was $300 and it would take 3 hours of labor to fix. They were definitely taking advantage of the fact that I'm a woman and not mechanically inclined. They are not honest mechanics. Do not trust them. read more

They didn't give the price upfront, and didn't even give a chance to confirm the price before starting the work. This practice is extremely shady as they were free to charge whatever they wanted, regardless of what the service actually costs. On top of that, they knew exactly what they were doing because they charged more than the standard price for the service. If you take your chances and go here, make sure you make them verify the price so they don't scam you. read more

Price was pretty expensive for a simple tire patch in my opinion. I was probably scammed since the owner didn't verify price with me before immediately working on the nail in my tire and of course I couldn't not pay, but I guess that's my bad for not confirming beforehand. They were able to work on it immediately but I wouldn't come back, expensive lesson learned. read more

Imperial Auto has serviced all my family and business vehicles for years , i find them to be of the highest level of integrity of any auto service company i have ever worked with! They are Honest, direct, to the point and they are very kind men . I highly recommend them ! Greg read more

THIS BUSINESS WILL SCAM YOU. A BUNCH OF THUGS WORK HERE. I came here for radiator leak that I need new radiator. They did some diagnostic tests and charged me $2500 for new radiator plus other hidden issues they claimed they were able to discover. That sounds very suspicious, so I took the car to other super reputable mechanic shop for second opinion in San Jose with 1200+ reviews and 5 stars rating on Yelp. The owner told me I definitely new radiator, nothing else. The other stuff Imperial Automotive discovered is all fake. To make my experience even worse, Imperial folks screwed up the starter cables going to the engine that caused engine idling rpm going up and down. Absolutely a bunch of criminals waiting for their moments to break your bank. The owner is an Asian in case you bump into him. read more

I've taken four different cars in over the last six months, older jeep, 2014 Subaru, BMW, and an RV. All repairs were done the same day. I brought it in with no warning the mechanic Salazar. Is a "mechanics, mechanic" I know what I'm doing. I've fixed my cars a lot. Now I'd rather take them to Salazar. He has so much fun and does such a good job. We will recommend them to everybody! They are, our family mechanics now! read more

Great service, wonderful people! I had air leakage in one of my tires. Called in , drove in, they took care of it right away with their skills and great service! Pulled out two nails and repaired the tire. Left in 10 minutes! read more

Came in recently for radiator fan issue and they were lowest price around. Very fast turnaround for parts delivery and service. Salvador explained all the work to me. To top it off, Jhun replaced the cabin air filters, intake filters and performed tire service for free! Thanks again guys! read more

I had a flat tire and went to Imperial Auto for a tire repair service. They were fast, efficient, and honest. They even did a few extra things for free, like checking air pressure in all tires and pumping tires up. read more

They were going to charge me $500 for a job that should be less than $200! I've been going here for so many years, and multiple cars. Now I feel like how much have they ripped me off over they years. Especially a recent job for over $7000 ! Yes, you read that correctly over $7000. Why we trusted them for this expensive repair, I don't know. We thought they were honest. Not sure whether it's the change in ownership, or have they always been this shady and I've never noticed it before because I trusted them. read more

I went by to ask about some automotive issues but then realized I needed a brake light. I was fully prepared to pay for it but the shop owner gave it to me and installed it for free! They know I will be bringing my car back to get the issue fixed. Once I have my full experience I will update my review. So far, they have earned my business. Friendly. Knowledgeable and compassionate. read more

The owner has changed, so BE AWARE of this place - very deceptive and dishonest! I came to that place based on Yelp reviews (but I was not aware that the shop has changed to a new owner, so the good reviews don't reflect the current owner's practice). I brought my car to the shop, because of the "Check Engine" alert. The diagnostic test revealed a faulty thermostat sensor. I was quoted for $450 for the job. I got a feeling of overpricing, but was assured that was reasonable, and I would be tallied for the charges. the 2nd day when I picked up my car, I noticed and pointed out to the owner that I was overcharged labor by 1-2 hours based on market rate. On top of that, the "Check Engine" alert was still on, which means the issue not resolved. then I was told that the air fuel sensor was at fault. what a coincidence! smell a bit fishy, Because of prior job's overcharge, and my wasteful trip, the owner agreed fixing my air fuel sensor issue at part cost w/o labor (the owner promised that he would provide me part receipt). I was charged for $350 for the 2nd job. when I asked for part receipt, the owner was evasive - I later found out the part cost is $100. The lesson here - always ask for the itemized quote for a fee w/o committing the job to the shop! You would easily end up spending more money in these shitty shop than a dealership ! read more

David & Salvador are the best! They fo an excellent job and have saved our lives by finding things that needed fixing on several occasions We wont go anywhere else! read more

Prompt friendly reliable service. We have been trusting Imperial for years and they never let us down. Highly recommend!

Yun helped me with my Acura. Clear honest explanation without trying to upsell and the repair was quickly done. My past experience with several mechanics in several cities and states is generally OK. But this is one of the best. read more

I was quoted just for the part ( water pump for 2013 Toyota Tacoma ) $1100 plus labor $700 . The dealer price for water pump is $149. Be aware !!! read more

I had taken my car here for service on and off for several years, partly because they are located 2 miles from my house. The current owner, Yuen, and Salvador are great people. My Acura RDX needed to have regular maintenance service, plus the hatchback would not stay open. Salvador diagnosed the problem and explained to me what needed to be done, and how much the job might cost. They ordered the parts, called me when the parts arrived. I brought the car in and the job was completed in 4 hours. When I picked up the car, Yuen took the time to explain to me all the line items on the invoice. I never had anyone explaining to me my bill before in so much details. I highly recommend this local auto shop to anyone. read more

Have a power steering problem and the owner charge me 50 just to look at my car and tell me nothing after it. Keep try to charge me extra for everything the mechanic said. The mechanic are really nice and helpful but be careful for the scam owner. Come here if you want to get charge for premium air. read more

Outstanding service from David and Salvador. Excellent value for brake job on 2001 Highlander (replaced front rotor,pads and new clip hardware & replace rear pads 5% remaining and resurfaced rotor. Salvador called me with recommendation, he did the work, I inspected the work and parts and agree with his assessment and expert advise. So impressed I decided to take my 2008 Prius for front end diagnostics--Savador even stayed after shop closed so I can drop off Prius and pick up my other car there. Spoke to David and he is in a good mood, honest family business. Spoke to Salvador, honest mechanic who likes his job and wants to do a right for his customers. I'll go back for future auto service. read more

I've been to other oil changing stations where they try to pressure you into doing other services. However, my experience here was nothing like that. I purchased another car earlier this year and was not sure whether or not my oil was regular or synthetic since it is a 2013 vehicle. I called him prior to coming in and he said he'd be more than happy to check for me before doing the oil change. I came in, he checked my oil filter out and said it takes regular which is great because synthetic oil changes costs up to $90. The oil change was done within 30 minutes. I've never been to this place before so I did not see any type of seating area where I could rest while waiting for my car to be serviced. I was not offered a seat until about 15 minutes of standing outside of the building. That was the only downside to my visit. read more

I was expecting to replace a power steering pump, but because of the way my car it's built, I needed a hose instead: the most expensive hose you can imagine, and the most labor you can imagine. But that's what was needed, and I trust Salvador. He did great work, fast, kept me informed, and helped me understand why it was going to be so much. This is my shop for everything now. read more

Honest and trust worthy auto repair shop. I initially came here because they are the least expensive from the various shops that I called for a quote. But what keep me coming back (oil change, regular maintenance etc) is that I can trust them. The owner and their staff are honest people. They don't up-sell service or charge you extra just because they know more than you. At one point the owner asked me to get installation service from another business because in his words "they do that kind of installation a lot and will probably do a better job than we do". Please support this local business. read more

at least if you need a nail removed from your tire! got my tire repaired in no time! very happy! read more

Salvador always provided quick response/service and explained well for me to understand, if you want to drop off your car for service and come later when the job is done which is a huge plus because it makes my schedule more flexible. The whole team here is super friendly and nice. I would recommend anyone to come here for car. read more

Did a tire patch here today, and was charged for $35. The technician used a couple of safety seal plugs the puncture without removing the tire. Quick service but pretty expensive for a tire patch! When questioned about the price, the technician said the safety seal cost $15 each so they are not making much at all. Did a search online and found out the whole kit (plugs and tools) sells for about $50 but good for 60 repairs. Feels a little dishonesty here. read more

A right rear tire blowout on Highway 280 while on one's way to work does not generally bode well for the rest of the day. I'm Ok, but the the tire is complete toast. Great. Being a gal who doesn't know much about cars, I call the "car guy" brother-in-law while I wait for AAA to show up, and check with him what I should expect to pay for a new tire. He tells me. So far so good. I get nervous when the AAA tow truck driver tells me, "I know just the place where you can get that fixed." I'm thinking to myself, "Yeah right. How much does this place pay you to steer business their way?" In short, I'm screwed, and I'm expecting to be massively ripped off. Instead, I get taken to Imperial Automotive, on a side street off Stevens Creek in Cupertino. Imperial Automotive isn't much to look at. Two bays, two mechanics, the owner up front, and a bunch of old imports waiting to be worked on. But looks are not everything. The guys there rotated the best of the remaining tires onto my back wheels and set me up with a new set of front tires with no wait time, and for $40 less than the brother-in-law said I'd probably have to pay for the work. They also, and for no charge, reattached a plastic guard thingie on the underside of my car that had gotten knocked loose by the tow truck guy. While they were at it, they checked my brake pads and suggested that the next time I get an oil change I might want to have the pads replaced. I was so surprised that they weren't trying to push me into having the work done right then and there, I almost forgot to thank them. As I said, I don't know a lot about cars, and I'm not even sure what kind of tires they put onto my car. But these guys get high marks in my book for doing the necessary work fast, for a fair price, and not trying to sell me additional work to pad their bill. read more

I was having some problems with my car. Upon a friend's recommendation I took it over to Imperial Auto. Symptoms: lit up dashboard, a lot of uneven vibration from the engine. This seemed serious to me, and I was prepared to face some hefty repairs. I was extremely nervous as this is my first car. The staff at Imperial Automotive were so nice! They patiently answered my clumsy questions and didn't try to rush my decision or push any extra services on me. They explained that my engine was misfiring and it could be because of several reasons. They ran some diagnostics and checked a couple of things - the technical details were beyond me. They tried a few things and guess what it turned out to be? The engine cover was on too tight, putting pressure on some parts and causing the misfiring! That's it! They adjusted it for me and charged me a trifle amount, just for their time. I'm really happy with my experience here. It would have been really easy to tell me I needed parts changed or some kind of service and rip me off. These guys are honest and I'm definitely coming back here. read more

David and Susie Chen, and Sal, not only do a fabulous (and honest) job on your car, but they really are some of the kindest people in the world. I have been coming here for years, and the Chens and Sal have always been nothing but honest and thrify on my behalf. For example, they could have charged me an arm and a leg to replace my hood on my G35, but they instead repaired it and saved me at least 5 bills. I really love this place, honest to God, and I hope that this place thrives under your trust too. They know their stuff, and they are good, honest, Christian people. read more

I came from the smog place across the street because the guy said that I had a problem with my transmission (car wouldn't shift). Funny, because I've been driving it around and have had no problems. When I talked to these guys they gave me an immediate quote of $2000 to put in a used transmission, without even driving the car or looking under the hood. I may be a girl, but I'm not stupid! Took my car to a transmission specialist today, and other than needing a tune up, he said my car is fine. Should have realized after they overcharged my wife for her car repair after holding her car hostage for a week! If you're a woman, I don't recommend these guys. Take your car elsewhere. read more

Honest and on time My 2001 Honda Odessey shows transmission problem again even I had two transmission replacement. Imperial Automotive finally agreed to change transmission oil without warrantee for me after long discussion. They said they just buy time for me to to find a good deal for a new car because my car does not worth to fix...... read more

Came in with a slow leak in my rear tire. The technicians look professional, the owner of the shop was very friendly. It took them less than 5 minutes to find that little nail in my tire, spend another 10 minutes to patch it. Just 20 minutes, I was good to go. When i ask the owner of the shop how much is the cost, I owner answered quickly without hesitation at all: $15.00. Awesome! Professional & honest peoples! read more

My tires had noise and went there for a quick check. The Mechanic rode with me and immediately realized what's wrong with the tire. He took off the cover and the noise was gone! His boss didn't charge me anything saying that's within 20 mins diagnosis! What a great professional auto shop! read more

Great service! Patched the nail in our tire quickly and pricing was very reasonable. Highly recommend!!

AWESOME experience. Encouraged me to buy the part I needed online rather than them paying for it which saved me $100. Both times I've been in I came in the morning and was out in 20 minutes with no appointment. Small jobs were crazy cheap, he even did one job for almost half the price he quoted me because it didn't take him as long as he thought it would. Honest, affordable. HIGHLY recommended. read more

During the winter season, I go snowboarding in Tahoe or Mammoth two weekends per month, depending on whether I'm in nor-cal or so-cal at the time. In addition, I tow motorcycles on a trailer every now and then. Needless to say, my SUV needs frequent check-ups from long operational hours in harsh climate. Of course, there's the horrible stop-and-go city and rush hour freeway traffic that my truck needs to endure, too. The guys here keep my 4x4 drivetrain in top shape, and take good care of all other maintenance big and small as well. I have always taken the truck exclusively to Imperial Automotive for any work. It just hit six-digit mileage with no problems at all (good number of miles for an '04 year model!), thanks to meticulous maintenance from the mechanics here. Bonus points for the owner for being a vintage motorcycle guy; there always seems to be at least one dissected bike there at the shop. I'm a two-wheeled fanatic as well (but I ride sportbikes)! read more

Moving to a new place is tough enough, and one of the things you undoubtedly need to find is a mechanic you can trust. Coming from a place where I knew my mechanic personally, I was very skeptical that I would find a place to feel at ease. Imperial automotive is, without a doubt, an incredible mechanic shop. They do two things right that are critical- they are exceedingly honest with their customers and they do great work. I do and will continue to recommend them to everyone who asks. read more

Honest, efficient, and great quality. Fantastic neighborhood mechanic. I have been going to them for 3 years now. Never a complaint. Mr Chen and Salvador are truly honest mechanics. Great people. read more