Stay far away from Suburban Propane. If you can pick, literally any other company, do it. They are…read moreunprofessional, difficult to work with, and have terrible service. Not only could it take two months for them to come out and set up your account (which happened to us), but it may also take 5 months before they close your account. I have called at least 7 times to tell them we have moved from our last location and that they need to close our account, and yet they continue to send us bills. I have spoken to Bernadette in the South Windsor office, along with at least 3 other employees, and NONE of them have done what they said they would do, which is close the account for the place we NO longer live at. Don't even bother calling after 5 PM either, because you just get a generic call center that can't do ANYTHING and just says they will "send a note" to the branch, which then seems to magically disappear into a black hole and never get to them. I have NEVER worked with a company that has such terrible communication and is SO inefficient. I have sent a certified letter to them as a last ditch effort to get this account closed before I figure out what else to do. DESPICABLE. I don't often write reviews, because I understand that sometimes there may be one incompetent employee, but unfortunately, the ENTIRE Suburban Propane company is incompetent. STAY AWAY.

BEWARE, DO NOT USE this company! In keeping with the below reviews from others, I have also tried…read moreworking with Bernadette and the manager, MIke. They have both even negligent, dishonest and also vengeful. They filled our tank in our new house before we purchased it, to the tune of $19. Then, when I called them, they threatened to pick up the tank if I did not immediately pay the $19. Mind you, we had just purchased the home the week before, along with the appriximately $350 worth of gas that was already in the tank. After the first distressing threat in that call, I directed them to speak with my husband..,which they did. He asked for an invoice for the $19 and for pricing and agreement to take over the tank lease. They did not send either - but they did send a truck to pick up the tank FULL of OUR gas! I turned the driver away, he asked me to talk to his boss on his cell phone (no mask, speaking into a strangers cell phone during quarantine!). I told Mike the issue, and that we had never received docs...Bernadette did not send them after initial two requests. Then, MIke failed to send them as well. However, they did manage to send ANOTHER truck to steal our 350 worth of gas! THREE DAYS BEFORE CHRISTMAS. Not only are they trespassing on my property again and again, their gross negligence and somewhat vindictive behavior is bizarre, unwarranted and borders on harassment. One more trespass and I am getting lawyered up, I am so done wi5 these thieves and incompetents. We know from our neighbors that they will not pay us for the gas in the tank, they will steal it by charging outlandish fees for tank pickup and offloading our (stolen) gas back into their tanks. At Christmas, no less. They suck. And, I mean you Bernadette and Mike.

I don't recommend using this co op only because I thought they would source out the best prices…read more They don't, they go with only one company and generally it's at a top price and they use state averages as compared. If you use a cash oil I found way less prices than them.

My antivirus said their website had a dangerous "card reading" feature and wouldn't let me open it…read more I therefore sent the Co-op an email asking a few questions about their service and have not received a reply. Not sure what's going on with them.

I have been doing business with Mitchell for many years and use them at both of my homes in town…read more I like that they service BOTH heating and central air as I prefer 1 stop shopping. I also buy my oil here and pay early to take their 15 cent per gallon discount. While not the cheapest guy on the block for oil, they are a LONG time local business, dependable and with fine reputation and integrity. So, if I pay a few pennies more but get superior service I am fine with that. ANY time I have a service issue they are prompt to respond and always able to fix whatever is wrong. They are such a fixture in town and long time service provider I like the comfort of knowing how deep their community ties are. 2 thumbs up for the Mitchell family and team!

I was completely out of propane and there is a foot of frozen snow on the ground. I use propane for…read moremy fireplace insert and it makes a huge difference in the heat in the house. The weather is historically low and my oil burner could not keep the house warm. I called Mitchell's to see if they could get a delivery to me and they said yes. The driver (Paul) somehow got through the snow and filled the tanks. They really went above and beyond to help me. I highly recommend them!

Guy looking to get his 5# CO2 tank for his kegerator recharged and many signs on various sites…read morepointed here for Hartford area. Everyone appeared to steer me in the right direction. Although I wouldn't rave about the general area All-Gas is in, the place itself is fine. Arrived during the lunch hour on a Thursday and no issues finding. Have to say that everyone there is super-friendly. Gentlemen outside pointed me exactly where to go and the guy waiting for me at the counter was friendly, helpful as could be. Many places these days apparently will do a tank swap instead of actually filling the tank and giving it back to you. My tank is brand spanking new and aluminum, so was not looking to have swapped with an older, steel tank. Happy to report that All-Gas fills up what you have. Without calling out specific companies or pricing, I will just say that pricing here is very competitive. Have a friend who is currently getting ripped off by another place and have already texted him to come here when he needs another refill. Simple, quick, friendly, cheap. My kind of place.

Didn't even get past the salesman…read more Condescending, obnoxious and a real know it all but know nothing - because he never asked All I wanted to know was their rates on tank installations and tank sales - clearly he was not interested in anything other than how much money he could get out of me Would be happy to give some pointers to their training management

Robert McCarty is an amazing technician at Taylor Energy! I have personally requested him for the…read moreannual tuneup. Robert is so thorough and showed me areas of the furnace I didn't know existed and he explained the cleaning process, the new filter, he cleaned all the pipes, a very complete cleaning job on a sweltering hot summer day! He remains cheerful and pleasant while doing the tune up! Taylor you have one awesome tech on your team! Thank you Robert for the great service!

Robert came to my house yesterday to address a problem with a banging noise around my furnace. I…read moreliked the way he listened to me and addressed the problem, keeping me informed as to what was going on. He also seemed very knowledgeable about the furnace and the whole system. I'm glad to have him servicing my area of town.

Was a customer of theirs for years. Had a problem with my furnace and my husband called for…read moreservice. The wife of the owner answered the phone because of course they didn't have a professional business that answers for them and she literally screamed at him and told him how late it was. Then she continued to say that we had no real emergency considering it wasn't that cold outside.......later on in the week I paid my debt with them and never will ever go back. Their inability to be professional and reliable in their business and to customers was enough for me.......i hope it won't have to be enough for you. Byer beware

Having Ellington Oil has been a miserable experience. I have suffered through having them for the…read morelast six years (I rent so I had no choice). My tank has been broken the entire time I have lived here, the meter always reads zero no matter how much propane is in the tank. The servicemen has replaced the meter at least 5 times and it is still broken. He said the floater in the tank is broken and tha tank needs to be replaced, did they replace it?? Of course not. As a result I continously ran out of propane, not knowing how much was in my tank. I would pay in advance for a propane delivery and would be happy if they got it to me in a week. The usual turn around time was at least 2 weeks after I paid them. Our neighbor has been having similar problems with them. They sent a letter saying they are dropping us as customers because we frequently allow our tanks to run out of propane before ordering more (because thier tanks are broken!!). Thank goodness because they have terrible customer service. I can't wait to start with our new propane company and have a functioning tank!! I'm so excited to finally be free of Ellington oil!!

Signed a contract with them in 1998 and their rep told me I would not have to ever pay a rental on…read moremy tanks for a pool heater. In addition to verbally promising that, the contract actually crossed out the rental section. Every 5 years or so someone would call regarding it and after reminding them, they looked it up and apologized. Now, 25 years later, they decided to renege on the agreement! This seems incredibly dishonest and unethical. 25 years as a customer and they are breaking the agreement!!!!!

STAY AWAY from this company. After sending a request in online and not getting any response after a…read morefew days I called. They apologized and said someone would get back to me in a couple days. After almost a week I called back and was told they were sorry but the guy who does site surveys is in a meeting and would call me after. Did I get a call.....NOPE. I should also say that they were recommended to me by a family member. After 2 weeks of no contact I told the family member who called them and said they were disappointed to hear what happened to me. Finally get a phone call and schedule a visit. Day of visit I receive a call saying that the guy had a quick stop but should be at my place by 1. 1:30 I call to see what's going on and wanted to talk to a supervisor to let them know the issues I have had. I speak with a man, who says he was the one that was supposed to be at my house. WHAT ?!?!? To me...he sounded like I was bothering him and he had excuses. Nothing that should have kept him or someone from calling me to say he was still running late. Told him I didn't want his company on site, I can't trust you to call me back how would I trust you if there was an emergency with your equipment. You would think if you were in the customer service business you would know how to take care of a customer...guess I was wrong.

Have an extra hour to stand out in the freezing cold messing around with the buggy Uhaul app? If…read morenot, try Ryder. We arrived on time to pick up our scheduled rental, but were directed to go through an endless gauntlet of BS on the buggy Uhaul app. App is extremely user-unfriendly and contradictory - except for the part where $19.99 turns into over $100 with extra fees, it sure did that efficiently enough. The vehicle warned that there was an issue with the tire pressure safety system, we brought this to the attention of the attendee and was told that this was normal as the sensor must have fallen off. He then kicked the rear tire in question and told us that it would be fine and to "have fun!" and reminded us to 'drink plenty of water.' Uhaul's system attempted to gaslight us by sending a text message 'reminding' us of our scheduled time to return the truck - 5 hours early. We confirmed in the app that the text message was wrong, but upon dropoff (another half hour and horrid experience out in the freezing cold), it tried to bump up the charge. Attendant said that we were either late, over mileage, or had not fully filled the gas; all three of which were untrue. I recommend trying another company. If you are forced to rent from this location, take note: when they ask if they can introduce you to the app, you should probably say 'no, I don't have a smartphone'. You may save yourself a migraine.

Returned a truck to this location during business hours but none of the employees could be bothered…read moreto handle the return. We sat in the vehicle and waited for an employee to come out and handle the return as the sign instructed us to do. Two employees stood in front of the truck having a spirited conversation and ignoring us until after ten minutes they walked inside the building leaving us there. Since none of the employees seemed to be interested in handling the turn-in, we used the app and did the after hours return. Once we completed the after hours turn-in, we were prompted to move the truck out of the turn-in lane and park in the lot, then take a picture to upload it into the app. Instead, I walked inside where four employees were standing around as one customer was walking out. I tossed the keys on the counter and commented about how busy they were and thanked them for leaving us out there unattended to. One of the employees who was outside gabbing with his buddy for ten minutes said they were very busy. Clearly they couldn't be bothered to attend to customers trying to turn a truck in.