I was completely out of propane and there is a foot of frozen snow on the ground. I use propane for…read moremy fireplace insert and it makes a huge difference in the heat in the house. The weather is historically low and my oil burner could not keep the house warm. I called Mitchell's to see if they could get a delivery to me and they said yes. The driver (Paul) somehow got through the snow and filled the tanks. They really went above and beyond to help me. I highly recommend them!

Wish I could give 0 stars to Mitchell Fuel for being the worst company to ever do business with…read more They want me to pay almost $400 for not fixing a thing- literally they didn't do work- but they claimed they did- invoice says nothing was wrong- I'm paying for their overtime when I didn't even know that was a thing. The invoice says one thing they are saying another. They said they'd order a part- took weeks with no calls to us. Didn't even need the part- they wanted to charge us $700 to "fix" it but couldn't say that would actually fix it. Ordered a $20 part on amazon and fixed it ourselves. I should have listened to my husband about switching companies the first time they came. I wanted to give them a chance. Oh and then they threatened to take me to small claims court.

Dont get service from this company. They raise prices without any notification. On top of that they…read morealso charge you more than what you consume. They do shady business. They take advantage of customers who do not necessarily track expenses.

Poor customer service. Imperial Oil came out to quote exemding my gas line but never provided a…read morewritten quote and did not respond to emails or phone calls.

Guy looking to get his 5# CO2 tank for his kegerator recharged and many signs on various sites…read morepointed here for Hartford area. Everyone appeared to steer me in the right direction. Although I wouldn't rave about the general area All-Gas is in, the place itself is fine. Arrived during the lunch hour on a Thursday and no issues finding. Have to say that everyone there is super-friendly. Gentlemen outside pointed me exactly where to go and the guy waiting for me at the counter was friendly, helpful as could be. Many places these days apparently will do a tank swap instead of actually filling the tank and giving it back to you. My tank is brand spanking new and aluminum, so was not looking to have swapped with an older, steel tank. Happy to report that All-Gas fills up what you have. Without calling out specific companies or pricing, I will just say that pricing here is very competitive. Have a friend who is currently getting ripped off by another place and have already texted him to come here when he needs another refill. Simple, quick, friendly, cheap. My kind of place.

I "had" an All Gas rental above ground propane tank on the side of my house. I was having Solar…read moreinstalled and needed to have the tank moved approx. 10 Ft. I called All Gas to see what could be done about this. After many calls to All Gas, I received a call from "Dave". I explained my situation and he stated they were busy, it's winter and he is only delivery driver? After numerous calls to All Gas, 1 month later Dave answers his cel and stated he was out with covid for 30 days. If you've ever called All Gas all there message says repeatedly is being recorded. I guess they missed my numerous meesages. Dave told me to make sure I had a clear path to my tank. Not only did I clear a path, I sent Dave a couple pictures and a video to prove. Once more I got crickets from Dave. I called All Gas again (the receptionist is outstanding) this time to escalate my 2 month long attempted to get the tank moved. She transferred me to Dave's manager (I forget his name). Same issue, no call backs and I have other companies unable to complete work on my home. I finally left the owner a voicemail and things picked up a bit. I have now gone from having to tank relocated to come remove the tank and all ties with All Gas. 1 day I come home to find Dave and a co worker removing the tank. The manager called approx. 3 mins prior to me arriving home and left me a message they we're coming. A courtesy call the day prior would've have nice shown some form of customer service. I introduced myself the driver and helper. Dave didn't want to identify himself but he did. Let's take a step back. The last time I spoke with the manager he told me he was going to call scheduling and call me back. Long phone I guess. They finally showed 2 weeks later. My tank was approx 60-70% full. I no have a bill from All Gas stating I owe them from the pick up, tank return to? When my tank was emptied I was charged from also. As for the far market value on the propane still in the, I was reimbursed for what I paid for fuel 2-3 yrs ago and not far market value. All Gas turned around all sold it at todays market. So, with all that being said. I will never do business with all gas or anyone associated with them. I will never refer them and definitely add my opinion to anyone mentioning the word propane. So, here is the time line. 1st call to All Gas 1/09/26. Actual tank removal date 3/13/26. Those dates are concrete. The moment was I was told it had to be moved the Chat with other companies began. I will pay all sup the $40.00 they claim i owe them, believing after all the poor service you should've have removed the tank in good faith and called it. You're company that's been around a long time. Looks to me you've forgotten what Customer Service is. Regards Darryl B.

On July 8th we had our Annual Tune-up done. We have had Robert McCarthy for quite a few years now,…read morehe is efficient, knowledgeable and respects your house as if it was his own. He is an all around great guy. Lets you know what he is doing and will update you periodically. He definitely is a keeper. Sincerely, Sharon Maloney

Trustworthy business, Robert McCarthy came to do my annual cleaning for my furnace and hot water…read moreheater and was very efficient and did a great job. He was also very pleasant to talk, nice tech.

Was a customer of theirs for years. Had a problem with my furnace and my husband called for…read moreservice. The wife of the owner answered the phone because of course they didn't have a professional business that answers for them and she literally screamed at him and told him how late it was. Then she continued to say that we had no real emergency considering it wasn't that cold outside.......later on in the week I paid my debt with them and never will ever go back. Their inability to be professional and reliable in their business and to customers was enough for me.......i hope it won't have to be enough for you. Byer beware

Having Ellington Oil has been a miserable experience. I have suffered through having them for the…read morelast six years (I rent so I had no choice). My tank has been broken the entire time I have lived here, the meter always reads zero no matter how much propane is in the tank. The servicemen has replaced the meter at least 5 times and it is still broken. He said the floater in the tank is broken and tha tank needs to be replaced, did they replace it?? Of course not. As a result I continously ran out of propane, not knowing how much was in my tank. I would pay in advance for a propane delivery and would be happy if they got it to me in a week. The usual turn around time was at least 2 weeks after I paid them. Our neighbor has been having similar problems with them. They sent a letter saying they are dropping us as customers because we frequently allow our tanks to run out of propane before ordering more (because thier tanks are broken!!). Thank goodness because they have terrible customer service. I can't wait to start with our new propane company and have a functioning tank!! I'm so excited to finally be free of Ellington oil!!

Signed a contract with them in 1998 and their rep told me I would not have to ever pay a rental on…read moremy tanks for a pool heater. In addition to verbally promising that, the contract actually crossed out the rental section. Every 5 years or so someone would call regarding it and after reminding them, they looked it up and apologized. Now, 25 years later, they decided to renege on the agreement! This seems incredibly dishonest and unethical. 25 years as a customer and they are breaking the agreement!!!!!

STAY AWAY from this company. After sending a request in online and not getting any response after a…read morefew days I called. They apologized and said someone would get back to me in a couple days. After almost a week I called back and was told they were sorry but the guy who does site surveys is in a meeting and would call me after. Did I get a call.....NOPE. I should also say that they were recommended to me by a family member. After 2 weeks of no contact I told the family member who called them and said they were disappointed to hear what happened to me. Finally get a phone call and schedule a visit. Day of visit I receive a call saying that the guy had a quick stop but should be at my place by 1. 1:30 I call to see what's going on and wanted to talk to a supervisor to let them know the issues I have had. I speak with a man, who says he was the one that was supposed to be at my house. WHAT ?!?!? To me...he sounded like I was bothering him and he had excuses. Nothing that should have kept him or someone from calling me to say he was still running late. Told him I didn't want his company on site, I can't trust you to call me back how would I trust you if there was an emergency with your equipment. You would think if you were in the customer service business you would know how to take care of a customer...guess I was wrong.