I recently had several pairs of boots resoled and had new heel tips put on to high heeled shoes. I…read morewas very impressed with the service I received, the work was done quickly and my boots looked like new! I would recommend this establishment to anyone who expects excellent service and reasonable prices.

Dishonest store. I walked in and asked how much for wash and fold. She told me $1.00- $1.50 per…read morepound. I went and got my laundry from my hotel. When I brought it in she weighed it at 11 pounds and then added another random $12 to the bill. She couldn't explain the additional cost. She just lowballed the cost initially and then doubled the cost once I had lugged all of my laundry there. She also required me to pay upfront even though every cleaner I've ever been to charges at pick up. Completely dishonest. Update: I should have walked away. They lost 2 socks from two different pairs and an expensive tshirt showed up with a stain that wasn't there when I dropped it off

A strap broke on a pair of heels and he fixed it right there on the spot in about 10 minutes. He…read morealso fixed where part of the sole was not adhered properly and added 2 holes in my belt. Very quick service, good quality, and a good price. I will be bringing more shoes for repair soon!

My review on Paul's work, is outstanding I've been working with him for a few years now and I have…read morereferred quite a few people, I've taken travel vintage bags, quite a few pairs of shoes, and even a leather vest, in his work has been outstanding and he's quite timely and efficient. thank you Paul for your outstanding service, I look forward to having any of my leather good and travel good pairs done with you for years to come, thank you again

July 9, 2026 I hate leaving bad reviews so much that I…read moreactually go back and delete them at later dates to not jeopardize anyone's livelihood or reputation, but this one will, hopefully, be immortalized. The first thing you need to know is that this establishment does not have a standardized list of services or prices anywhere online or in their shop. I first went to them on June 22 to have five dresses dry cleaned (quoted $79.45), one blazer dry cleaned and shortened (quoted $52.95), and one dress' zipper repaired as well as have it dry cleaned (quoted $52.99 or $29.99 depending on if the existing zipper was salvageable or needed to be replaced). The prices seemed a bit steep to me, so I told the woman at the desk, Eden, that I would shop around for a cleaner and maybe return. I decided that paying for convenience was worth it and returned on July 8 due to Barr's close proximity to my workplace. This time, I dropped off two dresses for dry cleaning/stain removal (paid $29.98), one dress to just have the zipper repaired (paid $28), and two blazers to just have shortened (paid $50 each). When I got to work, I realized that I was paying almost the exact same amount to simply have a blazer altered that I was quoted for an alteration AND dry cleaning a couple of weeks ago. I called to inquire about this and was given the runaround. A man who I suppose is the manager initially said that he did not know why the pricing was what it was then told me that it was perhaps due to some promotion going on. I asked how much the promotion was to result in the pricing nearly being equivalent, and he said 10% which still doesn't make sense. I told him so, then, presumably due to being tired of speaking with me, he told me that I could come pick up my items and receive a refund which worked perfectly fine with me. While picking up my items, Eden told me that the refund had to be processed through an accountant and that the man I spoke to before was not in at the moment to discuss things further. After getting in contact with him, he told me that the refund had been initiated and to text them my email address to receive proof of this via email. As of the afternoon of July 9, I have still not received an actual refund, confirmation of a refund, or any specific timeline for the processing of my refund. I called Barr this morning after they ignored my texts and got an AI assistant for the first time since trying to resolve this matter, so it seems I'll just be disputing these charges with my bank. These business practices are egregious, and I can only imagine how many others have been charged on a whim but did not realize and thus could not rectify matters. I cannot recommend Barr Cleaners any less. UPDATE (July 10, 2026): Barr Cleaners said they issued a refund this morning and requested my email to send me a refund receipt. I will update this review a final time when I receive the receipt. UPDATE (July 10, 2026): I received confirmation of a refund via email this afternoon. I'm glad to have this matter finally resolved, but my original rating still stands.

I took my puffer vest to get cleaned her after two small stains, when I picked it up I was…read morehorrified. Not only were the stains still there, there was two more stains and they STAPLED their papers to the hood of the vest leaving holes in the hood. They also stapled another paper to the coat hook inside and claimed they do this all the time, zero logic. I left a review, received a call that I would receive a refund and they would pay for the $300 vest. Of course neither happened so here I am.

The staff at Besson's did a fantastic job on multiple alteration items, two of which were complex…read more They were very careful and attentive to details, and I'm very pleased with the results. Would definitely recommend!

I've been going here for years, and my clothes have always been cleaned beautifully. The customer…read moreservice had also been consistently good, which makes this experience even more disappointing. Last fall, I brought in a suede jacket for cleaning and was told it would be sent to a specialty cleaner because it was suede. When I checked on it in February, I was told it was taking longer because the suede cleaner had been on leave. When I followed up again last month, I was shocked to be told they had never received my jacket. After checking their system, they insisted I had never dropped it off. What disappointed me most was not even the lost jacket. It was the lack of accountability and the complete absence of an apology. I was not asking for compensation. I simply wanted someone to acknowledge what happened and say they were sorry. Instead, when I pulled the owner aside to express my disappointment, she looked at me with confusion, as though I was making the whole thing up.

The ladies here are very friendly and professional. I had to get two items fitted because it was a…read morebit long (pants) and also because I lost so much weight (vest). They were able to finish my items within 1-3 days. The price was reasonable. I'd come back to this place for more alterations.

I cannot overstate how frustrating and disappointing this experience was. I paid $85 to have a…read moredress taken in, only to pick it up the day of my engagement party and find that it did not fit the way it had when it was originally pinned. Completely unacceptable--tailoring should be precise, and this was anything but. What truly pushed this from frustrating to outrageous was the response when I tried to address it. The manager told me, verbatim, that she "did not care" that this was for my engagement party. No accountability--just blatant indifference. It's one thing to make a mistake. It's another to show zero regard for your customer, especially when you've impacted an important, time-sensitive event. I trusted them with something meaningful and was left scrambling at the last minute with a dress that didn't fit and a business that couldn't care less. Take your money somewhere that values both quality and basic human decency.

They are generally a good cleaners. I was a customer for over a year, spent thousands of dollars on…read morecleaning and alterations, and even drove across towns for cleaning services. Unfortunately, they don't take responsibility when they lose your items. I took some valuable items there and unfortunately they lost one of the items. They gave the runaround for 2 months and then tried to give me an item that wasn't mine as a replacement. They then tried to deny responsibility. If you want a cleaners thats going to get your every day shirts and pants clean they are good for that but if you want a business that won't lose valuables and is dependable then I suggest finding a different establishment.

I was taking a few of my dress shirts here on an electric bike and the sleeve of one of the shirts…read moregot caught in the front wheel which caused that shirt and every other shirt to get greasy black stains all over the left sleeves. I thought I would have to throw them all away and it would be a lost cause. I came back to pick them up today and couldn't believe how clean and brand new they looked. I still feel like they had to have gone out and bought the same shirts, couldn't believe it was possible to recover them. Moreso, I was charged the same price I'm normally charged even thought they were so much dirtier. I don't have many dress shirts so I go here once every week and they have been so nice and the shirts have come back perfect every time. Highly recommend this place right by the Eastern Market Metro Station!

Had 5 suits cleaned Hemmed the pants on one…read more Had a stain on one laid they did 50% job with and took back to redo complimentary. Picking up today will report back if the outcome is unsatisfactory. Next time the cleaning person should do 100% of the job. Ppl are nice and efficient

Their seamstress is an absolute miracle worker!…read more To give you some background, We had all ordered bridesmaids dresses from China cause they were cheap but they only came in a size 4. Everyone else was already a 4 but I'm a size 8, 6 on good days and if I didn't eat dinner the night before lol. Anyways it's always easier to get a dress taken in than let out cause you can't make extra cloth magically appear....but they did. They some how were able to find extra cloth from within the dress and made it into a size 6 dress! All with no visible signs or even seams! They literally made 4 inches of material appear and I was able to zip up my dress! All for under 70 dollars and they were able to turn it around in a week. Amazing.

I came here because the sole of my boot had completely fallen off, and I no longer had the missing…read morepiece. As soon as I walked in, I was met with an unfriendly attitude. I asked if there was any chance I could have the boot repaired by today since I don't know much about shoe repair, and instead of simply answering my question, the employee laughed in my face and made me feel belittled. After leaving, I went to the shoe repair shop located directly below JC Tailors. The owner was incredibly kind, charged me half the price I was quoted here, and was able to repair my boot the same day. Based on my experience, I would not recommend this business. Customer service goes a long way, and no one should leave feeling disrespected for asking a simple question.

My shoe was repaired and looks like new. It was done in a few days and the price was very…read morereasonable. Good quality work.